Why can't I get a short message from China Bank?

1. If you can't receive the mobile phone transaction code, please make sure that the mobile phone that receives the mobile phone transaction code can be used normally and the signal of the local operator is normal. If you can't receive the transaction code normally, I suggest you check whether the mobile phone is equipped with SMS interception software, or try again after the mobile phone is restarted. If you still can't receive the mobile phone transaction code, please call the customer service hotline of China Bank at 95566 to check whether the correct mobile phone number is reserved.

2. If you haven't received the SMS notification of account change:

(1) Customer's reason: the phone was turned off, the memory was full, the phone was out of service, and the phone stopped. Because the short message is valid for 24 hours, it will not be sent after the time limit.

2. Operator's reasons: Except for customer's reasons, the SMS arrival rate of operators is above 99%, which may usually be caused by network failure and other factors.

If you can't receive the SMS, you can check the SMS signing status at any BOC outlet with your debit card and valid ID.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.