Mobile phone Taobao return flow chart

Mobile phone Taobao return flow chart of how to return a refund for mobile phone Taobao

The operation is as follows:

1; On the homepage of "Mobile Taobao", click "My Taobao" in the lower right corner.

2; Enter the "My Taobao" page and click "View All Orders" in "My Orders".

Find the order to be returned and refunded, and click on the baby title of the order.

3; Enter the order details page (if the receipt of the order has been confirmed, "Apply for after-sales service" will be displayed at the bottom right of the page, and "Refund" will be displayed at the bottom right of the page if the receipt of the order has not been confirmed. After the two, the process of applying for return is the same, so now it is operated by "applying for after-sales service")

4; Click "Apply for after-sales" to enter the after-sales mode selection.

5; Click "Return Refund" to enter the application page of return refund:

6; Click on the V symbol indicated by the arrow in the above figure, and select the reason for return in the pop-up menu.

7; After selecting the reason, click "Submit Application" and the seller will immediately receive the buyer's refund application. After the seller agrees to apply, the buyer will return the goods to the seller according to the return address provided by the seller. After receiving the buyer's return, the seller will agree to refund. Return refund completed.

Flow chart of how to apply for a refund for mobile phone Taobao

You can operate the refund on your mobile phone. Let's demonstrate how to operate the return refund on the mobile phone:

Log on to Taobao by mobile phone. On the homepage of "Mobile Taobao", click "My Taobao" in the lower right corner.

Enter the "My Taobao" page and click "View All Orders" in "My Orders".

Find the order to be returned and refunded, and click on the title of Order Baby:

Enter the order details page (if the receipt of the order has been confirmed, "Apply for after-sales service" will be displayed at the bottom right of the page, and "Refund" will be displayed at the bottom right of the page if the receipt of the order has not been confirmed. After the two, the process of applying for return is the same, so now it is operated by "applying for after-sales service")

Click "Apply for after-sales" to enter the after-sales mode selection:

Click "Return and Refund" to enter the page of applying for return and refund.

How to operate the process of return, refund and freight refund for mobile phone Taobao?

The following is the detailed process of returning goods from Taobao, hoping to help you.

Click to apply for "refund" and enter "My Taobao"-click "Bought Baby". It is particularly emphasized here that no matter whether you receive the goods or not, don't "confirm the receipt"! Because "confirming receipt" means completing a single transaction; If the goods are confiscated, don't click to confirm receipt! Every transaction has a "refund" link. Click to apply for "refund" to enter the second step! Fill in the refund agreement warning: the so-called exchange is a refund! Shoot and buy! Never return the goods to the seller without permission.

If you don't fill in the refund agreement on the waybill number of the courier company, Taobao will not supervise it. Then you have no evidence, and the unscrupulous seller can refute that you didn't "confirm the receipt" after signing. As soon as the transaction time arrives, the money will be automatically transferred from Alipay to the seller's account! You will be out of money and goods! 1. Receiving refund: ① Click the first one after confirming the receipt of the goods. ② There are several options for "Refund Reason", which you can choose by yourself.

If you get a full refund, it will be filled in automatically. 3 refund instructions: for example, the shoes I bought are not the right size. If you want to change the size of 4 1 to 42, just write it down. If it is an electronic product or a mobile phone, fill in the information one by one.

(4) Upload the voucher and fill it out as appropriate. (This is very important when the merchant disagrees with the return and his theory! (5) Enter the password, "Apply for a refund immediately". 2. If you didn't receive the goods, then you know that the second one didn't receive the goods! "The following operation is similar.

For details of refund, please click the "Return to Seller" button to enter the next step: fill in the courier company and courier waybill number! Fill in the logistics company and waybill number, click OK, and you will enter the correct return and refund process under the supervision of Taobao.

How to return mobile phone Taobao

Hello! Taobao Refund Process: First, the buyer applies for a refund-the two parties communicate-the seller must agree to this refund agreement-and then the buyer delivers the goods-uploads the single number in this refund detail after delivery-and the status will change to waiting for the seller to receive the goods-the seller confirms after receiving the goods-and the refund is completed.

1. Log on to my Taobao-> "Bought Baby" finds the relevant transaction and clicks the corresponding "Refund" button to apply for a refund (please be sure to apply for a refund before the timeout indicated on the page, usually 30 days by surface mail, 3 days by express delivery 1 day, and 3 days by virtual goods, and automatically delivered1day);

Click the refund button and select "I have received the goods" and "I need to return them". Note: If you have not received the goods, please do not select this option, and do not select this option for any reason. If you click this button without actual receipt, it will lead to both money and goods being empty!

2. Fill in the amount you need to pay the seller in the box behind "I am willing to pay the seller". For example, if your product is 25 yuan, and now you negotiate with the seller about 20 yuan, then you can fill in this 20 yuan, and the seller will pay the seller 20 yuan and 5 yuan will return it to the buyer. If you want a full refund, you don't need to give the seller money, just fill in 0! Then fill in the refund instructions, enter your Alipay account payment password, and apply for a refund immediately.

3. After the buyer applies for a refund, the refund agreement waits for the seller's confirmation. You can check the buyer's refund now. The seller has 15 days to process the refund agreement. If the timeout is not handled, the refund agreement will take effect and the transaction will enter the return process.

4. If the seller agrees to the refund agreement, it is necessary to select the return address, save it, and notify the buyer to return the goods. Buyers should fill in the delivery method, select the logistics company in time, and complete the return. Under normal circumstances, the system will give the buyer 14 days to return the goods (please refer to the timeout reminder on the refund page for details). If the goods are not returned on time, the refund agreement will be cancelled and the system will transfer the transaction money to the seller's account.

5. If the seller disagrees with the refund agreement, the transaction status will change to "The seller disagrees with the agreement and waits for the buyer to modify it". At this time, the timeout given to the buyer is generally 15 days. If you need to apply for a refund again, please operate again. If both parties fail to reach an agreement on the repeated application and rejection of the refund agreement, the "customer service intervention status" will be changed to "customer service intervention is required", and Taobao customer service will intervene to help both parties negotiate within 30 days from the date of refund application;

6. If the buyer chooses to send the returned goods by express delivery, the seller can confirm the receipt of the returned goods within 10 days (you can check the overtime reminder on the refund page for specific overtime), and the transaction status will change to "The buyer has returned the goods, waiting for the seller to confirm the receipt of the returned goods". If the seller agrees to the refund agreement, the refund is successful. If the seller refuses the refund agreement, please explain the reasons in detail and actively contact the buyer for negotiation.

7. If the seller does not agree to the refund after the buyer returns the goods, the two parties cannot negotiate successfully, and the "customer service intervention status" will become "customer service intervention required". Taobao customer service will intervene within 30 days from the date of refund application to help both parties negotiate.

Matters needing attention

Online shopping is cheap and convenient. Every store in this store is different from person to person. My point is to look at credit first, and the importance of credit is self-evident.

Look at the price. If there is little difference between the online price and the genuine price, it is generally better. It's so different that I can't believe it.

Look at sales records and evaluations. Don't just look at the word "like" and say nothing else. Look at the buyers who say something wrong, so that you can see what you bought.

Really good or bad.

Look at old customers. I bought something once and bought it again the second time, which is generally no problem ~ ~ ~ ~ ~ I hope I can help you.

Taobao mobile phone return process

1. Unpaid: You can apply for a refund in "Transaction Management" 24 hours after the transaction is successful; 2. Paid: You need to communicate with the seller and tell him why you want a refund. If the seller agrees to refund, you can ask the seller to close the transaction and the money can be refunded to you.

Or return it after receiving it, but you need to bear the postage. Add to questioner: 1. You can talk to the seller and send it back, but the seller has to pay the postage because you didn't break the problem; 2. If you send it back, you will definitely get a refund, otherwise the seller will probably give you money after receiving the goods; 3. Has the seller joined the "Consumer Protection" and "7-day return without reason" plans? If you join, you can apply for compensation directly from Taobao.

What is the return process on Taobao?

First, the specific operation process of returning things bought by Taobao: 1. Open the mobile phone Taobao APP and click "My Taobao" in the lower right corner, as shown in the figure.

2. On my Taobao page, click "To Be Received" under my order column, as shown below. 3. In the page, after finding the goods that need to be returned and get a refund, click Enter directly to view the product information.

4. After entering the order details page, click "Refund", as shown in the figure below. 5. In the page, select the type of refund you need (in this case, select return refund), as shown in the figure below.

6. According to the page prompts, fill in the refund information, click "Submit", send the return, and enter the courier number. 7. If you have a high reputation, Taobao will give you a refund in advance, otherwise you will not receive the refund until the store confirms the receipt. 2. If the seller has not confirmed the refund agreement after receiving the return, it is recommended to actively contact the other party for negotiation. If the two parties can't reach an agreement and the refund is in progress, you can upload the unqualified certificate of the goods in the refund, as well as the return invoice and the other party's receipt certificate, or the screenshot of Ali Want Want's chat record that the other party admitted to receiving the goods, and click ""after the specified time.

If the transaction is successful, you can click "Complain * * *" in the purchased baby within 15 days after the transaction is successful, and upload the above voucher, and Taobao customer service will help you handle it. But if the goods have indeed been used and affect the secondary sales, you still need to bear the corresponding risks and responsibilities.

Extended data:

1. It needs to be returned within 7 days after the return agreement is reached. If you don't return the goods within the time limit, the refund will be closed, so you need to pay attention to the system time. 2. After clicking Submit Return Information, the seller will have 65,438+00 days to confirm. If the seller fails to handle it within the time limit, the system will automatically refund it.

3. If you apply for a refund by mistake after rejecting the goods, it is suggested to cancel the refund application and reapply for a refund only if you have not received the goods. (After-sales * * * transaction success status, don't cancel it directly. On the premise of reaching an agreement with the seller, you can consider filling in the seller's delivery number. 4. If the return logistics shows that the seller refused to sign, it will verify the reason for the refusal.

If the reason for the refusal is the buyer's responsibility, such as filling in the wrong recipient information, or the entrusted logistics company fails to deliver the goods, or the buyer returns the damaged parts, the payment merchant is supported. If the reason for the rejection is the responsibility of the merchant, such as the seller's receiving address and telephone number, which makes it impossible to send the parts, and the seller claims that the number of damaged parts is small but does not provide any valid documents, the buyer will be supported to refund.