How does Taobao identify abuse?

When everyone is in Taobao education, there will basically be one or two transaction disputes. Then you can apply for the customer service of the platform to intervene in normal transaction disputes, but occasionally you will encounter unqualified buyers or sellers. How does Taobao recognize insults?

1. How does Taobao recognize insults?

Taobao abusive judgment method, or according to Ali Want Want, e-mail, etc. Or comment on and trade some screenshots with abusive words on the message board, because Taobao officials need to judge whether the buyer's complaints about Taobao sellers insulting buyers are true according to these concrete evidence.

Considering that malicious harassing people are often anonymous or constantly changing their identities, it is often difficult for a single consumer to prove that harassing text messages and phone calls come from a seller.

Second, how to deal with insulting others?

1. First, you need to take a screenshot to save the conversation record. You can ask for an apology. If you don't apologize, you can complain about it and upload screenshot evidence. If you don't know the process, you can consult Xiao Er.

2. Enter the complaint into "Taobao Rules and Honey", select "Complaint" and submit the complaint according to the complaint type.

The way to complain is to contact Taobao. You can also call. According to the prompt, you should be prepared to make the order number and comments clear. After saying the complaint, the customer service will send the complaint link, and then you should click the chat box that appears, click Report, generate the complaint reference number, operate in turn, and finally save and complain.

In fact, the punishment for the seller's swearing depends on the severity, which may seal the account and block the product. This is not light for sellers, because the competitive pressure in the industry is not small, so if everyone breaks the rules at will, it will give opponents a great opportunity, and I believe you don't want to see it.

It is wrong to insult others, not to mention Taobao customer service. If the customer service calls names, we can complain directly. Taobao platform will not tolerate this situation. However, everyone must remember to save screenshots of chat records.