How to renew the warranty of automobile 4S shop?

First, the renewal of the 4S shop you mentioned should refer to the renewal of the auto insurance business sold by the 4S shop. Second, do a good job in renewal, and usually do the following work: (1) Be familiar with the vehicle insurance business, understand the auto insurance process, and master the calculation method of insurance premium 1. Familiar with vehicle insurance business. Many auto insurance renewal personnel in 4S stores often go to work without training, and they don't even know what compulsory insurance and commercial insurance are all about. Therefore, in the communication with customers, customers cannot be assured to represent their business. Therefore, the renewal personnel must learn the terms of vehicle insurance, understand the insurance liability and the names of various types of insurance, and at least know how to explain the auto insurance business to customers. 2. Understand the insurance process. When customers are interested in insurance, they should be informed of the information and requirements required for insurance. This article seems simple, but there will be many problems in actual operation. For example, some companies have different requirements for the annual inspection clauses attached to the vehicle driving license, and many companies require vehicles to pass the annual inspection before handling commercial insurance. 3. Mastering premium calculation requires renewal personnel to learn the rate regulations of auto insurance and the use requirements of various rate factors. The calculated premium is not required to be consistent with the insurance company system, but at least the approximate premium amount can be told to the customer. (2) Do a good job of sorting out customer information files. 1. Select customer information from the system. At least one month in advance, the customer information of the previous year is extracted from the system, and the information of the customer's insurance type, premium amount and insurance expiration date of the previous year is known, so as to design the underwriting scheme and inform the customer. 2. Record the contact with customers in time, that is to say, keep a daily work log and record the contact with customers in time, which is convenient for tracking customers and promoting the achievement rate. 3. Keep in touch with customers. 4S stores should inform customers of some preferential activities and strengthen contact with customers. Thirdly, it is very important to master oral expression ability. Many people don't pay attention to the practice of oral expression ability, so they can't communicate with customers smoothly. Many 4S stores often contact customers by phone, and these customers usually don't choose 4S stores to represent auto insurance business.