How to answer the reminder of Taobao customers?

Customers can arrange a set of words to urge the goods. For example, when the buyer asks when to deliver the goods, it can be set as a standard reply: dear, we will deliver the goods in the order of payment time of the order, and deliver the goods before 4: 30 on the day of the order; The order will arrive after 4: 30 the next day. Under normal circumstances, delivery will be completed within 24 hours after payment. You can patiently explain or listen to customers who are importunate. When the customer has finished venting, it will be fine. Chatting online won't meet each other, just chatting with them.