The customer service of Meituan Hotel called and said that if the customer cancels the order, can he get a refund? What can I say about the refund?

The customer service of Meituan Hotel called and said that customers can get a refund if they cancel their orders. Refunds can be made in the following situations:

1. Meituan promises not to charge any extra fees from the refund service. If you need to cancel or change your reservation, we will actively coordinate with the hotel to avoid your loss.

2. Unsubscribe for special reasons: You can unsubscribe or assist in modification after issuing a certificate of special reasons. Special causes include death, hospitalization, fracture, death of parents, children or spouses and hospitalization.

3. Force majeure unsubscribe guarantee: If the itinerary is cancelled or changed due to force majeure, Meituan will refund the fee or difference.

4. 15 minute refund: the service will be cancelled unconditionally within 15 minutes after the order is confirmed (only applicable to goods with "quick return" label). If there are special circumstances, please contact the booking party as soon as possible to explain the reasons.