Qingdao government affairs network online 12345

Qingdao 12345app integrates Qingdao news information, Qingdao community hot posts, Qingdao intelligent transportation, Shandong expressway road conditions, provident fund social security inquiry, convenient payment and daily consumption, creating the most convenient, fastest and intelligent Qingdao localized information service platform, which is a good helper for urban services.

Is a convenient service software for Qingdao users! After registration, users can take photos directly through their mobile phones as the basis of their appeals, which is more real-time and intuitive than the original appeals such as telephone calls and text messages. Create a platform for citizens to serve the people and communicate between the government and the people!

Traffic information: public transportation, intelligent transportation, video traffic conditions, flights, high speed and trains are indispensable!

Qingdao News: Graphic, video, TV, radio, policy, information and news push are delivered to your hands in real time!

Life service: meteorological temperature, air quality, ocean tides, providing timely and authoritative data!

Qingdao 12345 Customer Service Hours 09: 00-2 1: 00.

Functional convenience prompt

Hotline style

Convenient inquiry

Hotline introduction

Mayor's mailbox

Hotline culture

Accept an inquiry

Background: The hotline 12345 belongs to the general office of Qingdao Municipal Government, and it is the first-level acceptance platform of Qingdao Municipal Government service hotline. Its predecessor is the mayor's public telephone, which was established in 1989, and it is one of the earliest mayor's public telephones in China. 1998 the mayor's public telephone office has a brand of foreign complaints center; 1999 added the online mayor's mailbox function; Qingdao Economic Development Complaint Center was established in 2002; Qingdao convenience call center was established in 2004; Since 2007, government departments and units have successively integrated public telephones and implemented the "first question" responsibility system; 2011renamed Qingdao municipal government service hotline.

In the same year, the new system of 12345 acceptance center was launched, and the operation mode of unified acceptance, comprehensive coordination, unified reply and comprehensive monitoring was established; Since 20 12, hotlines for safety supervision, price, food and medicine, efficiency complaints and cultural law enforcement have been integrated one after another, and special seats have been set up in the acceptance center; Optimize and improve the "three-level" service platform of the government hotline, develop the functions of "one-click" online telephone evaluation, automatic return visit, email "continue to ask questions" and "open process", and establish an instruction supervision circulation system, which further improves the efficiency of handling calls and letters from the masses.

In 20 14, the number of seats increased to 77, with more than 0/00 lines, and the number of telephone receptionists increased to 98, providing 24-hour multilingual manual answering and self-service in four languages: Chinese, English, Korean and Russian, and opening special service lines for the people's livelihood of the disabled and the World Expo. In 20 16, the hall was expanded, with 140 seats, and 2 18 staff were recruited in batches, except for people's society 12333, urban management123, and provident fund/kloc-0. Qingdao 12345 mobile phone client, WeChat official account and SMS interactive platform were established, and a multi-channel government hotline service platform was established.