Haier after-sales service return visit

1. Hello! I am the customer service specialist of xx Service Co., Ltd. Are you Mr./Ms. xx?

You have been consulting in our company recently, and I want to pay a return visit to this situation. Is it convenient for you to answer the phone now?

A.it's convenient-ok, delay 2 minutes!

Not convenient-OK, when is the best time to call you? (Write down the time) Sorry to bother you, thank you and wish you a happy life!

3. Are you satisfied with the service attitude of the consultant in charge of this consultation?

4. How satisfied are you with the consultant's professional knowledge?

5. Do you recognize the brand of our company?

6. What makes you still uncertain after consulting?

7. If you have anything unclear, you can call for advice at any time, or our professional consultant will explain it to you in the company. At the same time, there are preferential activities in xx recently (actively recommending the latest business of our company).

8. If you have any comments or suggestions, you can give them back to us so that we can serve you better.

9. Thank you for your return visit and wish you a happy life!

If the holiday is coming: the holiday is coming, on behalf of the company, I would like to extend my most sincere wishes to you and your family, hoping that you will have a pleasant holiday.

By receiving customers' opinions, complaints and rationalization suggestions, we will feed back and improve information to relevant departments in time, strengthen the awareness of internal cooperation and pay more attention to customers.

1. First of all, you should adjust your mood, and your voice should sound as friendly and natural as possible, so that you can gain the trust of customers quickly and customers can be honest with you.

2. Customers generally don't feel that there is any big problem with their understanding, so they should use the recommended introduction to guide and remind them positively, so that they can feel the professionalism of the company.

Give those customers who are not ready time to remember the details. You shouldn't speak too fast, and you shouldn't leave the impression that you are in a hurry.

Be sure to let the customer finish what he has to say and don't interrupt him. Make a short and clear record of what he said. If you don't say criticism, you should also record customer comments and praise.

If customers complain, don't make excuses. Just explain to the customer: you wrote down his words; If the customer is satisfied, make sure that our consultant will call him again. After the customer has solved some problems, he should pay a return visit to the customer in time, inform the result and show his attention to the problem.