Can I get a full refund for the refund due to the epidemic?

The epidemic air ticket can be fully refunded. When the flight is cancelled, advanced, delayed, the voyage is changed or the carrier can't provide the original seat, if the passenger requests a refund, the departure station shall refund all the tickets, and the stop place shall refund all the tickets of the unused flight segment without charging a refund fee.

If the passenger fails to complete part or all of the voyage within the validity period of the ticket due to the reasons of the carrier or the passenger, he may request a refund within the validity period of the ticket. Passengers who request a refund shall handle it with the "flight coupon", "passenger coupon" or the unused part of the ticket. Refund can only be handled at the ticket office of the carrier or its sales agent at the place where the ticket is issued, the origin of the flight and the end of the trip. The fare can only be refunded to the passenger himself or the payer of the ticket.

If the train ticket needs to be refunded due to the epidemic, it can be returned in full. This is a special situation that prevents passengers from taking the train, and the railway bureau should be responsible for it. In this special case, the railway department will also remind passengers to refund their tickets by SMS, as long as the passengers refund their tickets within the specified time.

Refund due to epidemic situation is actually the same as usual. If you buy tickets online at "12306", you can choose to refund the tickets directly on the order. If you buy tickets in cash at the manual window of the station, you need to go through the refund formalities at the designated refund window of the station with the passenger's ID card.

If the purpose of the contract cannot be achieved due to the epidemic situation or epidemic prevention and control measures, the people's court shall support the request of the parties to terminate the contract. In other words, if consumers are blocked from traveling due to local epidemic prevention and control measures, they can negotiate with the hotel to postpone or apply for a full refund. If the hotel refuses a full refund, consumers can complain to the local market supervision department or the Consumer Council.

How to refund the air ticket in full due to the epidemic;

1, passengers need to call the human resources customer service of the airline first, and ask whether the terminal or transit point they are going to cannot fly normally due to the epidemic, and they need to apply for a full refund.

2. Airlines will review the time for passengers to purchase tickets and refund tickets according to the specific epidemic situation of the company.

3. Generally speaking, it meets the standard, and the customer service of the airline will let passengers contact the platform that has already purchased tickets. Passengers contact the ticketing platform customer service as required, and then ask the ticketing platform customer service to help them get a full refund. The general ticketing platform needs to verify information with airlines.

4. Basically, the verification only takes 1~2 hours. If the verification meets the standard, then the ticketing platform can directly help passengers to refund their tickets in full from the background, without the need for passengers to operate themselves, so that passengers can complete the full refund.

Generally speaking, the refunded money will be returned directly by the original way. For example, if you pay with Alipay, it will be returned to the passenger's Alipay. If it is paid by WeChat or bank card, it will be returned to WeChat or bank card.

Legal basis:

People's Republic of China (PRC) Civil Code

Article 590 Where the parties are unable to perform the contract due to force majeure, they shall be exempted from liability in part or in whole according to the influence of force majeure, except as otherwise provided by law. If the contract cannot be performed due to force majeure, the other party shall be informed in time to reduce the possible losses to the other party and provide proof within a reasonable time.

If force majeure occurs after the delay in performance, the parties concerned shall not be exempted from the liability for breach of contract.