How do we know the cause of the power failure?

If you are a power customer of Guangdong Power Grid Corporation and there is a power outage,

1. If it is judged that a household is out of power, it may be caused by a line fault behind the table and a switch trip. In this case, it is recommended that you try to reset the indoor switch while ensuring your own safety. If it cannot be operated, it is recommended that you entrust a qualified construction unit to handle it.

2. If it is judged that there is a power outage in this area, this situation may be caused by a sudden failure of the power supply line. It is recommended that you call the 24-hour power supply service hotline 95598 for specific information.

3. If there is a power outage, it is an emergency and it is impossible to inform the customer in advance; I'm very sorry for the inconvenience. The power supply department will try its best to repair it and try to reply to you in the shortest time.

4. If it is a planned power outage, the power supply department will notify it through SMS, WeChat and other channels seven days in advance, and if it is a temporary power outage, it will notify it 24 hours in advance.

For more information about power outage and power resumption, please pay attention to the public platform of "China Southern Power Grid 95598" on WeChat, and click My Power Use >; Power outage/maintenance > select power consumption area and region >; Enter the "verification code" and submit it to query the power outage information.

I hope our answer is helpful to you.