The 2020 Sichuan Consumer Complaint Report was released. Which industries have higher complaint rates?

What will become the hot spot of consumer complaints in 2020? 65438+10.7, Sichuan Consumer Protection Committee released the Statistical Analysis Report on Consumer Complaints Information in 2020 to take stock of the hot spots of consumer rights protection throughout the year. The data shows that last year, all levels of consumer protection committees in Sichuan Province accepted 5 1408 consumer complaints, an increase of 30.45% compared with 20 19; 50,300 cases were solved, and the complaint resolution rate was 97.84%; Recovered economic losses of 6401259,000 yuan for consumers, including 273,900 yuan for consumers in double indemnity due to operator fraud.

From the consumer complaint cases in 2020, there are 16429 cases involving quality problems, accounting for 3 1.96% of the total, 6,962 cases involving price problems, accounting for 3.54% of/kloc-0, and 5,482 cases involving after-sales service problems, accounting for1. According to statistics, the quality of goods and services still ranks first in the total number of complaints and becomes the main aspect of consumer complaints. However, compared with the same period of last year, the downward trend of quality complaints is the most obvious, and the proportion of price complaints has risen sharply.

From the perspective of commodity types, consumer complaints involving food, medicines and medical supplies, and household electronic appliances are in the top three. Compared with the same period of 20 19, complaints about drugs and medical supplies, food and agricultural means of production showed an upward trend, while the rest showed a downward trend. In terms of service types, consumer complaints involving life, social services, sales services, cultural entertainment and sports services are in the top three.

I bought protective clothing from WeChat merchants and found that non-medical protective clothing could not be used after receiving it. How to protect my rights? I booked a B&B during the holiday and was unable to stay smoothly due to the epidemic. What if the refund is rejected? ..... According to the inventory of Sichuan Consumer Protection Committee, the epidemic has changed the consumption demand and mode, and the number of complaints related to the epidemic has increased rapidly. In particular, the consumption demand of epidemic prevention products, as a necessity of life, has surged, and the imbalance between supply and demand in a certain period of time has become the focus of complaints. In 2020, the Consumer Council of the whole province organized 4739 complaints about medical treatment and medical supplies, which was 5.7 times higher than 704 in 20 19. Consumer complaints are mainly manifested as individual operators failing to clearly mark the price according to the regulations, or selling protective equipment at a price significantly higher than the market price; Operators sell masks through online platforms and set mask distribution conditions without informing consumers in advance; Formal channels such as pharmacies, masks, protective clothing and other epidemic prevention supplies are out of stock, which is in short supply. Wechat group and friends circle are full of information about selling epidemic prevention products, but the purchase channels and product quality are not guaranteed.

At the same time, the cancellation of catering accommodation has also become a problem. In 2020, the Consumer Council of the whole province organized * * * to accept 8,029 complaints about catering and accommodation, which was 2 times higher than that of 2065,438+2,668 in 2009.

In addition, in 2020, sales and services increased greatly, but it also gave birth to many online and offline chaos. The data shows that * * * of the province's Consumer Council accepted 2,989 complaints about sales services, up 3.7 times compared with 63 1, among which online consumption and second-hand car sales became hot spots of consumer complaints, and * * * accepted all kinds of online consumption complaints 1.428, up 3.3 times compared with 333. The data also shows that in 2020, the number of complaints about cultural, entertainment and sports services will be 25 1 1, among which prepaid consumption accounts for a relatively high proportion in cultural, entertainment and sports services. The problems caused by prepaid consumption, such as easy card withdrawal, poor service quality, unreasonable consumption conditions, and operators' "running away" before the contract expires, have become the hot spots of consumer complaints.