Experts, can you send me the etiquette knowledge you know? Thank you everyone~

1. What is concierge work? Concierge work generally refers to work in etiquette, etiquette, and politeness in external interactions. 2. What are the three principles of concierge work? There are three principles in concierge work: the principle of balance, the principle of reciprocity and the principle of convention. 3. What types of etiquette are there? The first category is daily life etiquette: including meeting etiquette, introduction etiquette, conversation etiquette, banquet etiquette, guest etiquette, dance etiquette, gift etiquette and visiting etiquette; the second category is festival etiquette: including Spring Festival etiquette and Qingming etiquette. , Dragon Boat Festival etiquette, Double Ninth Festival etiquette, Mid-Autumn Festival etiquette and wedding etiquette, funeral etiquette and birthday etiquette; the third category is business etiquette: including meeting etiquette, negotiation etiquette, greeting etiquette and negotiation taboo knowledge, etc.; the fourth category is other etiquette: including Public relations etiquette, official etiquette, home etiquette and job hunting etiquette, etc.

4. How to arrange seats during the meeting? The meeting is usually arranged in a reception room or office. Sometimes the guest and host sit on one side, and sometimes they sit together. The guests sit on the right side of the host, and the interpreter and recorder are arranged behind the host and guest of honor. Other guests should sit on the side of the guest of honor according to protocol order, and the host's companions should sit on the side of the host. If there are not enough seats, you can add seats in the back row. 5. What issues should be paid attention to during the interview? ① There should not be too many people accompanying you to the meeting. ②The time should not be too long. A courtesy meeting is just to say some words of welcome and best wishes, or to briefly introduce the situation of the local area or department, and generally does not exceed half an hour; a business meeting may require an exchange of views on a certain issue, but generally it should not exceed one and a half hours. ③ Pay attention to etiquette and politeness during meetings. When guests arrive, the host greets them at the door. When guests arrive, they shake hands, exchange greetings, and sit down together. At the end of the meeting, the host should walk to the car or the door to shake hands and say goodbye, and watch the guest leave. ④Drinks, tea, etc. should be prepared for reception during the meeting. ⑤ If there is a group photo, arrange the group photo in advance. If there are many people, a shelf should be prepared. The group photo is usually with the host in the center. According to the protocol order, the host's right head is at the top, and the host and guest are arranged at intervals. For example: (first row) 9 7 5 3 1 host 2 4 6 8 10 6. How to arrange the seats for the meeting? Bilateral talks usually use rectangular or oval tables. The guest and host sit opposite each other, taking the main entrance as the standard. The host occupies one side of the door behind him, the guest faces the main entrance, and the host is in the middle. In our country, it is customary to place the interpreter on the right side of the interviewer, but in some countries, the interpreter sits at the back. Generally, the host's arrangement should be respected. Other personnel are arranged left and right in order of protocol. If one end of the long meeting table faces the main entrance, the direction of the entrance shall prevail, with the guest side on the right and the main side on the left. For multilateral talks, the seats can be arranged in a circle, square, etc. For small-scale talks, there are also cases where there is no need for a long table, only a sofa, and the seats of both parties are arranged according to the meeting seats. 7. What matters should be paid attention to when arranging a meeting? ① Sufficient seats should be arranged in the meeting place. Amplifiers can be installed if required. Place cards in Chinese and foreign languages ??should be placed on the meeting table. ② Accurately grasp the meeting time, location and the list of participants from both parties, and notify relevant personnel and relevant units as soon as possible to make necessary arrangements. ③According to the principle of reciprocity, the identity of the interviewer should generally be equivalent to that of the guest interviewer. ④ If the interview lasts for a long time, in addition to tea (mineral water), coffee or black tea and snacks can be appropriately served.

⑤For other etiquette and courtesy issues, please refer to the meeting requirements. 8. What is the general procedure for a meeting? The meeting generally follows the "topic-discussion-resolution" procedure, including: beginning of the meeting, introduction of the meeting topics and preparations, conference report and discussion, voting on matters passed, and announcement of the adjournment of the meeting. Meetings without resolution tasks will be conducted according to the "announcement of the meeting - report and speech - summary and dismissal of the meeting". The report and speech will be arranged differently according to the content and purpose of the meeting. 9. When participating in various meetings and activities, how do you cooperate with reporters in taking photos? ① Adjust your sitting and standing posture; ② Arrange your clothes; ③ Do not smoke; ④ Do not do other things unrelated to meetings or activities. 10. How to arrange the seats on the rostrum of the conference? According to the principles mastered by the Central Office: When leaders face the venue, the left is up and the right is down.

When the number of leading comrades is an odd number, Chief No. 1 is in the middle, Chief No. 2 is on the left of Chief No. 1, Chief No. 3 is on the right, and the others are arranged in order; when the number of leading comrades is an even number, Chief No. 1 and Chief No. 2 are in the center at the same time. , Chief No. 1 is on the left side of the center seat, Chief No. 2 is on the right, and the others are arranged in sequence. 11. What is the basis for formulating a foreign affairs reception plan? There are generally two bases for formulating reception plans: First, for the groups or individuals invited by the department or unit, the reception plan is formulated mainly based on the purpose of the invitation and the country, identity, status, requirements, etc. of the foreign guests, combined with our actual situation. plan. Second, for the groups or individuals assigned by the relevant departments at higher levels or entrusted by relevant departments and their counterparts to receive them, a thorough, complete and feasible plan should be formulated based on the arrangements, deployments and requirements of the superiors or relevant departments and the actual local conditions. .

12. What are the basic contents of the foreign affairs reception plan? ①Basic situation of the visitor. The nationality of the visitor, name of the delegation, name of the guest of honor, number of guests, date of arrival and departure, means of transportation, purpose of visit and our reception policy should be clearly stated. ② Arrangement of ceremonial activities. The specific circumstances and requirements for greetings, meetings, banquets, talks, parties, visits and other activities should be stated item by item. It is necessary to clarify the main personnel participating in various ceremonial activities, the time and location of the activities, etc. ③The living arrangement part should state the hotel where the guest is staying, daily food standards, what vehicle to take, etc.

④The reception plan should also specify who will bear the reception expenses. If you need to arrange news reports, this should also be stated in the plan. ⑤Safety and security work. 13. What issues should be paid attention to when formulating a foreign affairs reception plan? ① It is necessary to clarify the number of foreign guests, nationality, gender, dietary customs, and individual requirements of delegation members. ② Once the plan is approved, it must be implemented seriously, and there should be a dedicated person responsible for arranging all work. ③ For changes in certain specific circumstances during the reception process, sufficient consideration and preparation should be made in advance. ④ The foreign affairs reception plan is a confidential document (classified according to the situation and identity of the foreign guest) and should not be disclosed to unrelated persons. 14. What are the preparations for receiving foreign businessmen? ① The leader in charge of foreign affairs takes the lead in establishing a reception team composed of full-time escorts, professional counterparts, negotiators, translators, security and logistics personnel.

② The negotiated projects or technical information and drawings are translated into Chinese in advance so that relevant personnel can digest and fully understand them in advance. ③When foreign businessmen or foreign economic experts come to China or return to China, they should arrange for someone with the same position to greet them and assist them in completing relevant procedures. Upon arrival, you should be greeted by the person in charge. When arriving or leaving, the reception unit will be responsible for the banquet. ④ While arranging food, accommodation, transportation, workplaces, and recreational activities for foreign businessmen, safety, security, environmental sanitation, etc. should also be done well. ⑤In foreign-related interactions, do not take the initiative to give gifts. Foreign economic experts may give appropriate souvenirs in the name of individuals or groups with the approval of the organization for weddings, festivals, birthdays, etc. during their stay in China.

⑥ Relevant personnel should humbly learn relevant theoretical knowledge and management experience from foreign economic experts, and learn and digest relevant technologies and materials. ⑦ Foreign-related personnel should continue to study relevant documents and regulations, enhance their sense of political responsibility, and improve their reception work level. 15. What should you pay attention to when arranging pick-up and drop-off? ① Accurately grasp the arrival time of guests, and the greeting personnel should arrive before the arrival of the plane (train). When seeing off, guests should arrive before going through security check or boarding the bus. ②After the visitors arrive, they should introduce the greeting personnel to the foreign guests. The person in charge of greeting and seeing off can be introduced in order of the status of the greeting personnel, or they can be introduced by the person with the highest status among the greeting personnel. ③ When riding in a car, you should generally be accompanied by your host. Guests should be asked to sit on the right side of the host, and the interpreter should sit next to the driver. If there are a large number of visitors and they all take small cars, the order of the cars should be arranged in advance and the riding arrangement should be made to avoid confusion. Seating arrangement: Seat No. 1 in the car is to the right behind the driver, Seat No. 2 is directly behind the driver, and Seat No. 3 is next to the driver. (If there are three people in the back row, seat No. 3 will be in the middle of the back row). The main seat of the medium car is in the first row behind the driver, and seat No. 1 is near the window.

47. What matters should be arranged when arranging cultural evening parties, sports performances and other activities? Including selected programs, seating arrangements, entry and exit of special performances, flower presentations, program instructions, performance order, etc.

48. How to select programs for cultural evening parties, sports performances and other activities? The selection of programs should take into account the style and characteristics of our nation, as well as the interests and hobbies of the guests. It is necessary to understand the content of the program in advance to avoid unpleasantness caused by political content, religious beliefs, customs and other issues. Organize a special singing and dancing party and arrange some programs from the guests' countries as much as possible to show respect and friendliness to the guests. 49. How to arrange seats for cultural evening parties, sports performances and other activities? Seats for watching the show must be arranged in advance according to the identity of the guests. When watching cultural programs, it is generally best to sit in the seventh or eighth rows. When watching movies, it is better to sit in the fifteenth row or back. For wide-screen movies, it is better to sit further back. For special performances, VIP seats are usually reserved for the host and main guests, and other guests can sit in a row or sit freely.

50. How to arrange entry and exit for a special performance? For special performances, general audiences can be seated first. Guests are accompanied by the host before the opening. When the guests and hosts enter, other audience members should politely stand up and applaud to express their welcome. Audiences are not allowed to leave the venue while the performance is in progress. At the end of the performance, the audience stood up and applauded the actors warmly to express their gratitude. General audiences should wait until the distinguished guests leave before leaving