Air conditioning after-sales service commitment letter

7 Letters of Commitment for Air Conditioning After-sales Service

In today’s social life, we may all use letters of commitment, which have certain format requirements for writing. So how is a general commitment letter written? Below is the air conditioner after-sales service commitment letter I compiled for you. I hope it will be helpful to you.

Air conditioner after-sales service commitment letter 1

1. After-sales service purpose

The service purpose is "professional, standardized, team-based and efficient". Provide the promised standardized and professional services in the shortest time and with the highest efficiency to satisfy you.

2. After-sales service commitment

After our company’s after-sales service information center receives a repair report with complete user information, the information center will carry out specific service tasks such as maintenance and debugging within 10 minutes. Implement and reply to the information source; service personnel will arrive on site within 2 hours to solve the problem. It is also equipped with a year-round spare parts warehouse to provide customers with the best after-sales service. Our company implements lifelong service for the products sold.

3. Service personnel configuration

The after-sales service center has 68 national after-sales service managers and other management personnel, as well as a number of service supervisors and technical support personnel with comprehensive skills and considerate services. There are 23 after-sales service centers and 29 maintenance stations in major cities in Shandong Province, with a total of 110 maintenance and debugging service personnel. The after-sales service center has complete service facilities and technical strength, equipped with sufficient spare parts warehouse, more than 20 sets of professional maintenance tools, and multiple professional maintenance personnel. At the same time, professional after-sales engineers are stationed all year round to provide training and guidance and continuously improve after-sales services. level.

The after-sales service information center accepts product repair and complaint services nationwide:

IV. Warranty service content

1) This project provides self-adjusting 36 days after acceptance months warranty. Among them, the electrical pipelines, water supply and drainage pipelines, and equipment installation projects last for 3 years; the heating and cooling system lasts for 3 heating periods and cooling periods.

2) For major engineering projects, according to the requirements of users or installation units, the after-sales service center will send personnel to the site to provide technical guidance during the equipment installation and debugging stages, supervise the construction quality, and assist the owner. Engineering installation acceptance;

3) During the warranty period, if there is a failure due to product quality problems, the company will replace the accessories free of charge and repair the product to normal condition.

5. Disclaimer during the warranty period

The following situations of the product are not covered by the warranty, but the company can provide users with preferential charging services:

1) Damage caused by improper use, maintenance, storage or transportation by the user;

2) Damage caused by unstable local power grid voltage or power supply voltage for air-conditioning products;

3) Damage caused by the user’s abnormal use: such as harsh installation and use environment, changing circuit wiring and replacing internal spare parts by oneself;

4) Without warranty certificate; the air-conditioning product on the warranty certificate The name, model, and serial number are inconsistent with or altered from the name, model, and serial number of the air-conditioning product being repaired;

5) Damage caused by force majeure, natural disasters (storms, earthquakes, etc.) or accidents ;

6. Extended after-sales service

In order to relieve the owners from worries about our company's products outside the warranty period and ensure that the products can operate normally, according to the needs of the owners, our company's after-sales services are provided to the owners. Provide repair and maintenance services outside the warranty period at favorable prices, and sign an out-of-warranty repair and maintenance contract. The services provided are as follows. The specific terms are subject to the out-of-warranty repair and maintenance contract.

1. Equipment inspection service: Free inspections will be conducted every two months during the air conditioner usage season, and detailed records will be made. One copy will be retained in triplicate for the user and one copy will be submitted to the after-sales service center for filing. .

2. Equipment maintenance service: Free maintenance will be provided twice a year (when cooling is turned on for the first time and heating is turned on for the first time each year).

The specific work content of the maintenance service is as follows:

1) Clean the return air filter of the indoor unit;

2) Circuit inspection: detect the power supply voltage; check the wiring Connect the points and tighten them, and check whether the machine's operating voltage and operating current are within the rated range;

3) Fluorine circuit system inspection: Check the operating conditions of the compressor, and detect the high and low pressure conditions of the fluorine circuit;

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4) Air piping system inspection: Check the operating conditions of the indoor unit and cooling tower fan, and whether the static pressure at the outlet of the air conditioning unit is normal;

5) Check whether the condensate water pipe is drained smoothly; < /p>

6) Check whether there are any abnormal sounds when the machine is running.

3. Equipment maintenance services:

During the contracted warranty period, the company's maintenance service personnel will arrive at the site and solve the problem within the time stipulated in the contract; parts procurement and personnel labor costs agreed upon by both parties in the contract.

7. Accessories supply

In order to ensure the normal progress of product maintenance, even if the product is updated in the future, the after-sales service center will still guarantee the supply of accessories for the models sold in this project within three years. And supply it to users at preferential prices outside the warranty period.

8. Service supervision and complaints

1) In order to ensure that after-sales service personnel at all levels fully implement the service objectives, the manufacturer’s after-sales service center conducts telephone follow-up visits on various maintenance projects; < /p>

2) If the user is dissatisfied with the product quality and after-sales service, he can directly complain to the after-sales service center. The after-sales service center will sincerely resolve your reasonable requirements in the shortest possible time and give you satisfaction. Reply;

3) In order to better provide users with satisfactory value-added services, the after-sales service center will establish a complete user profile database, which will be managed by the information department of the after-sales service center. Each owner will enjoy membership-based services. The machine information used by the owner is recorded in detail in the database, including the machine model used by the user, factory number, maintenance records for each occurrence, name of the maintenance technician, maintenance records, and maintenance records for each occurrence. Records of major parts replaced, etc.

Full company name (seal)___________

Business person in charge: __________________

Contact information: ____________

20____year____ Air conditioner after-sales service commitment letter 2 on ____

1. We promise to provide the complete machine with a one-year and three-year warranty period for the compressor and provide lifelong services. During this period, if there is a malfunction due to product manufacturing quality, we will repair and perform normal maintenance free of charge.

2. Detailed information is provided randomly:

① "Instruction Manual";

② "Warranty Certificate";

③ "Qualified certificate".

3. Organize a construction team with rich construction experience to be responsible for the specific construction of this project, ensure the installation quality and system usage functions, and ensure the smooth, efficient and reliable operation of the air conditioning system.

4. Provide debugging of the air conditioner for this project (your company’s normal power supply and normal debugging conditions are required during debugging).

5. Provide corresponding free technical training.

①Free on-site training:

a. Precautions for use;

b. Maintenance of general faults.

② Free in-depth training:

a. The refrigeration principle and common sense of use of air-conditioning equipment;

b. The electrical control principle of air-conditioning equipment;

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c. Basic points of installation and maintenance of air-conditioning equipment;

d. Basic fault detection and elimination of air-conditioning units;

e. Routine maintenance methods and requirements.

6. Warranty scope:

① During the warranty period: the company is responsible for troubleshooting and bearing the cost for machine failures caused by equipment quality problems.

②Out of the warranty period: In order to ensure that your equipment is always in good working condition, our company will still provide long-term after-sales service after the equipment warranty period, and guarantee a long-term and timely supply of unit accessories at preferential prices.

③Respond within 1 hour after receiving user fault notification, provide services within 24 hours, resolve general faults within 24 hours, and repair major faults within 36 hours. Special circumstances shall be resolved through negotiation between the two parties.

④ Technical personnel are available at any time to be responsible for your company's equipment maintenance and fault analysis.

7. Instruments and tools required for daily maintenance: R410A special pressure gauge/vacuum pump/electronic scale for quantitative refrigerant injection, thermometer, clamp-type ammeter, small welding tools and other daily tools.

8. The company currently has three transit warehouses: Shanghai, Zhengzhou, and Dongguan. There are professional repair station outlets in each region, and each professional repair station is equipped with a full range of vulnerable and commonly used accessories. Air conditioning after-sales service commitment 3

In order to further expand the market and establish a better brand image in the market, central air conditioning allows users to use our products with more confidence. Our company would like to extend our sincere support and Users who use our company's products make the following commitments:

After the equipment arrives at the site, our company's technical personnel will accompany the owner to conduct on-site inspections of the unit and provide answers to customers on relevant technical matters. After the equipment is installed, the company's technical personnel will debug the equipment, record the relevant data of the equipment debugging, and provide operational training to the operators.

Our company sells and installs central air-conditioning products with a one-year system warranty starting from the end of the project.

During the warranty period, if the equipment fails, after our company receives the repair call, maintenance personnel will go to the site to repair it on the same day.

We provide lifelong maintenance for products sold and installed by our company.

The company's technicians will inspect the air conditioning system once a year (free during the warranty period, and relevant fees will be charged after the warranty period).

The company has a large number of spare parts for users to use during maintenance.

Our company will provide product maintenance parts to customers at preferential prices.

Here, all the employees of our company would like to thank our users for their support and trust in the products sold and installed by our company. We will dedicate the best products and technologies to our users, and repay the society with high-quality services and first-class technology. At the same time, we warmly welcome users to give us valuable suggestions and guidance on central air conditioning. We will continue to improve in our work and better serve our users. Air conditioning after-sales service commitment 4

Shenzhen Gree Air Conditioning Repair Center has a strict management system, first-class service quality, professional maintenance technicians, advanced testing equipment, and a good sincerity reputation.

Based on the concept of serving the people, the air-conditioning repair center has been trusted by the majority of air-conditioning customers for many years. Shenzhen Gree Air-conditioning Repair Center has now reached long-term cooperative relationships with many units.

At the same time, the center has many after-sales service technicians and engineers from domestic and foreign original manufacturers joining the center, thus improving the maintenance quality and efficiency.

Maintenance personnel have grade certificates issued by the Ministry of Labor and have many years of accumulated work experience.

Not only has rich practical experience in on-site design, installation and operation, but also has good professional quality and a high sense of responsibility.

Shenzhen Gree Air Conditioning Air Conditioning Repair Center was established in 1997 and is committed to exploring the Internet and developing business in Shenzhen.

Do a good job in daily life logistics for the residents of our city and quickly solve your most practical problems; strive to contribute to the construction of a harmonious Shenzhen! Due to the lack of comprehensive after-sales service capabilities of Gree air conditioner manufacturers, and our country is at the peak period of the popularity of household appliances, the maintenance and transportation of Gree air conditioners is extremely inconvenient.

Air conditioning maintenance has developed into a new and fast service method.

Shenzhen Gree Air Conditioning Repair Company provides services for you.

Based on the tenet of trust-based and quality-based; we have won a good reputation with professional technology and meticulous service.

Shenzhen Gree Air Conditioning Repair Center is one of the city’s outstanding enterprises that mainly focuses on repairing home appliances. After years of hard work in the air conditioning repair industry, it has continuously absorbed advanced experience in modern enterprise management.

Technically, each category of air-conditioning maintenance has excellent technical talents, and they have very accurate and fast maintenance and repair capabilities.

Strive to achieve return visits to every household.

The company is also equipped with multiple service vehicles on call at any time, which can provide all-weather door-to-door service in Shenzhen.

Our company has close relationships with many well-known brand manufacturers and parts suppliers at home and abroad, and undertakes warranty and maintenance tasks for some imported and domestically produced high-quality products.

At present, our company has more than a hundred employees, mainly engaged in scheduling of various professional needs.

After being trained in various professions and approved for employment, they not only have rich experience in maintenance design, but also have good professional quality and sense of responsibility.

The company has set up a dedicated complaint hotline to ensure service quality.

Even during the holidays, we will provide you with professional, convenient and dedicated service! Welcome to call us!

Build a well-known brand of Gree air conditioning and air conditioning maintenance, leading the industry standard service market

Shenzhen Gree air conditioning and air conditioning after-sales service commitment:

(1) Strictly follow maintenance procedures and operating procedures for maintenance to ensure maintenance quality.

(2) Strictly control the quality of accessories and eliminate the use of fake and shoddy accessories.

(3) The service hotline is manned 24 hours a day and will respond within 24 hours.

The maintenance workshop and front desk do not rest on holidays and Saturdays and Sundays to ensure that users are available for repairs at any time; a maintenance system is established; a repair team is established in a timely manner and can arrive at the site for repairs at any time.

(4) In terms of charging, strictly implement the "Maintenance Charge Standards" of the Municipal Price Bureau and our company, replace old parts and return them to customers, do not exaggerate faults, and prevent arbitrary charges.

(5) Remote fault diagnosis, technical troubleshooting, and quick delivery of postal accessories for out-of-town customers.

For out-of-town customers who send it for repair themselves, we will expedite troubleshooting of your machine and complete the repair on the same day.

(6) The machines repaired by our center (Shenzhen Gree Air Conditioning Repair Center) will be subject to warranty. The warranty period is three months. During the warranty period, if there are problems due to the quality of repairs or replacement parts, Our center is responsible for repairs.

(7) Customers who have had their machines repaired at our center can enjoy half-price repair fees when they repair the machine again in our company with the charging receipt and warranty certificate. Air conditioning after-sales service commitment letter 5

xxx Province xxx Electrical Appliance Development Co., Ltd. has an after-sales service maintenance outlet in Quanzhou approved by Zhuhai Gree Electric Co., Ltd. This outlet has skilled maintenance personnel trained by Gree Company. Several engineers. We also have easily consumable accessories for Gree products.

1. Warranty period

Strictly follow the manufacturer's warranty period and issue a valid invoice for the purchased goods. We provide a six-year free warranty for the Gree air conditioning units we supply, including compressors, various fan motors, main control boards, receivers, temperature control devices, remote controls and other air conditioning parts.

2. Replacement period:

If there are two consecutive quality problems within 45 days from the date of purchase and use of the goods by the purchasing unit, we promise to replace them with new ones or replace them with other products. For equipment of the same or higher grade, we will bear all costs incurred during the replacement process.

3. Equipment installation and debugging

After winning the bid, we will be responsible for delivering the equipment to the purchaser's location free of charge and providing free installation of the equipment after passing the initial inspection. Before equipment installation, we will send personnel to conduct on-site surveys and design installation and debugging plans to ensure that the relevant lines are reasonably designed, reliable in operation, and easy to maintain. We are responsible for organizing professional and technical personnel to install and debug the equipment.

4. Maintenance service

We promise to respond within 30 minutes after receiving the technical service request from the purchasing unit, and guarantee to arrive at the site within 2 hours for technical support, and provide technical support within 2 hours. Cargo faults will be rectified within 8 hours after arriving at the scene. During the warranty period, the winning bidder will be responsible for repairing and replacing spare parts and goods that need to be replaced not due to improper operation. After the warranty period is over, we will continue to provide maintenance and repairs. We will provide on-site repairs within 4 hours after receiving the user's repair report. The repair charges will be based on the manufacturer's standards.

Full company name (seal)___________

Business person in charge: __________________

Contact information: ____________

20____year____ Air conditioning after-sales service commitment letter 6 on ____

Qingtian Huating Management Office:

I am the owner of the attic unit. In order to ensure that the internal and external facades of the community buildings are neat and not damaged, The original appearance and design style, I am willing to strictly abide by the "Shenzhen Decoration Management Regulations" and the "House Decoration Management Agreement" during the decoration process, and install air conditioners, security doors (window grilles), balcony security nets, and change the interior of the room. The following commitments are made for fire protection facilities (sprinklers, smoke detectors, temperature detectors) and weak current systems:

1. The air conditioner is installed in the original designed position using stainless steel brackets, and the air conditioner drip pipe is connected to the drain outlet; if there is no location for the air conditioner in the original design, it must be installed at the location specified by the management office based on the principle of horizontal and vertical unification.

2. The anti-theft door is installed on the outside of the entrance door and close to the door frame without changing the size of the original door opening; the anti-theft window grilles are installed on the inside of the glass window according to the style specified by the management office.

3． The main balcony shall not be closed, the floor-to-ceiling glass door of the balcony shall not be displaced or changed in its original size, and the sliding gate shall be installed inside the floor-to-ceiling glass door.

4． No changes to the fire protection facilities (sprinklers, smoke detectors, temperature detectors) and weak current systems in the room are allowed.

If there is any violation of the above commitments during the construction process, the management office has the right to point out the need for rectification. The resulting liability shall be borne by the individual, and the necessary rectification costs shall be borne by the individual.

Commitment person:

Year, month, day Air conditioner after-sales service commitment letter 7

Service tenet: Customers always come first.

Service goal: 100 points of customer satisfaction!

1. Quality guarantee period

It is 2 years after the equipment is qualified for debugging.

During the warranty period, if product quality problems are found, we will be responsible for repairing them free of charge; if problems are caused by improper use, we will be responsible for repairing them and only charge the material cost.

After the warranty period is exceeded, our company will still be responsible for the maintenance and repair of the unit for life, but we will consider charging for the maintenance items we are responsible for.

The maintenance center will establish maintenance files for the equipment and provide consulting services to users.

2. Midea Company’s pre-operation services

Midea Company will provide free installation and debugging guidance before the sold equipment is put into operation, and will send personnel to provide on-site on-site services. The detailed plan is as follows:

Liaison and coordination with the design and construction parties. If our company is awarded the contract, we will send technical personnel to actively participate in the liaison and coordination between the designer and the construction party before construction, so as to ensure the accuracy and accuracy of the design drawings. Reasonable. This work continues until the finalization of revised construction drawings.

Installation site supervision

Before the contract equipment arrives, our technical staff will inspect the installation foundation based on the construction drawings to ensure that the unit is in place and the installation goes smoothly. .

When the unit is hoisted and put into place, our technical staff will supervise on site until the placement is complete.

After the unit is in place, our technical staff will work with the construction party to provide technical support and on-site guidance, and connect waterways and circuits until the installation work is completed.

When the installation work is completed and the air-conditioning system is ready for debugging, our technical staff will work with the installer’s personnel to conduct a final pre-debugging inspection to ensure that the power supply circuit is safe and reliable; the refrigeration system has been thoroughly cleaned, pressure tested, Check for leaks.

Start-up and commissioning

After passing the pre-commissioning inspection, our technicians will work with the installer's technicians to start and commission the air-conditioning unit.

The entire debugging process will be recorded, deviations will be corrected in a timely manner, quality problems and other problems with the equipment will be discovered in a timely manner, and user personnel will be notified in a timely manner.

Until all parameters of the unit meet the requirements stipulated in the contract, a start-up commissioning report will be signed with relevant personnel.

The startup debugging report and debugging records will be kept for future reference.

Trial operation

After signing the commissioning report, the unit will be put into trial operation.

During the trial operation phase, our technical staff will collaborate with user operators to use various means to comprehensively monitor the unit, record various operating parameters, and promptly discover and solve problems during use.

Final acceptance

After the trial operation period is over and no major problems are found during the trial operation and all problems are solved, our technical staff will conduct the final acceptance test with the user personnel and sign Final acceptance report.

The final acceptance will be carried out in accordance with the technical terms stipulated in the contract, and various parameters specified in the technical terms will be tested and recorded until all technical terms are met.

After passing the acceptance, our technical staff will sign the final acceptance report together with the user personnel. After the report is signed, the acceptance test record will be kept for future reference.

3. Technical Support Center

Midea has strong after-sales service capabilities and has 500 professional after-sales service outlets in China.

Among them, the Beijing maintenance center has many technical engineers.

All engineers have undergone strict factory training and are able to handle any aspect of Midea product failures, including compressor maintenance and unit overhaul. They also have the ability to provide comprehensive training to user operation and maintenance personnel.

4. Spare parts supply

Midea has a spare parts warehouse in Taiyuan. As long as you purchase Midea products, the corresponding spare parts will be randomly shipped to our company's spare parts warehouse for your convenience. When needed.

5. Composition of technical personnel

Among all after-sales service technical engineers, 25% are graduate students and 10% are senior engineers. It is currently the company with the strongest technical force and the largest scale in the same industry. one.

One-third of the technical staff have been trained intensively in Japan, and Japanese technical experts are stationed in China to be responsible for technical guidance.

6. Fault response time

Midea’s Taiyuan representative office has sufficient after-sales service technicians, equipment, vehicles, etc. in Taiyuan. We promise to respond within 2 days after receiving the user’s fault report. Respond within hours. If traffic conditions permit, we will arrive at the scene within 6 hours. General faults will be resolved within 24 hours, and major problems will be resolved within 48 hours.

7. After-sales service hotline

Midea HVAC Equipment Co., Ltd. has a 24-hour hotline, which can accept maintenance notifications at any time, and has professional installation, maintenance, and after-sales service projects. The team can solve various problems for users in a timely manner. ;