What is the experience of two persistence and two realization?

"Two Persistences and Two Realizations" show the loyalty of railway people, and upholding the leadership of the party is the "root" and "soul" of state-owned enterprises. As the main component of national transportation and the "artery" of national economy, China Railway plays an important political role at any time.

The tough battle of "two persistences and two realizations" is a major decision-making arrangement made by the railway department based on its own reality and the new development stage, taking the initiative to assume political and social responsibilities, and it is also a true portrayal of the feelings of railway people.

After the founding of New China, in order to realize the modernization strategic objectives formulated by the CPC Central Committee in different periods, railways have played a green backbone role in China's modern economic construction. With the advantages of large transportation volume, low operating cost and low energy consumption, people's quality of life and living standards have been continuously improved and improved.

First, strengthen business knowledge and enhance service awareness. As the saying goes, it takes hard work to strike while the iron is hot, and a good knowledge reserve is half the battle.

In order to strengthen business knowledge, Zhuhai Station has carried out various activities such as case study and inquiry before class, optimized exploration after class, and comprehensively improved employees' business ability. In the ticketing sector, we will actively promote the job transfer service of party member demonstration window and trilingual window, and implement a new module of English mutual assistance and weekly exchange of learning experience, aiming at progress and becoming an excellent service station.

Second, strengthen the sense of responsibility and promote the construction of caring services. Work, serious and responsible, conscientious. There is a special love service desk in the waiting area, and each post is attended by a special person to ensure the safe travel of every passenger. Spring Festival travel rush service love applet is set up on the network, and passengers can make an appointment in advance if they have difficulties, including functions such as consultation, service and help, so as to further optimize the service mode.

Third, strict requirements and self-criticism. The leader of each class meeting will organize a case study. If there are complaints from other stations or problems existing in this station, everyone will actively discuss self-correction, deal with passengers' feedback in time, actively optimize the unreasonable situation of the station, and strive to build a "temperature" high-speed rail service station.