Annual work plan of cleaning department

5 annual work plan of cleaning department

Time flies and we have a new cleaning job. Now let's make a good plan. The following is the annual work plan of the cleaning department I carefully arranged for you, hoping to help you.

Annual Work Plan of Cleaning Department (Selected Articles 1) I. Safety Management

1), do a good job of public security management in the park and maintain good public security order.

2), learning rules and regulations and job responsibilities, especially training new employees. Continue to do a good job in the security of the park, ensure the normal order of the park, and provide a safe, comfortable and warm living environment for the owners. Ensure that no criminal cases have occurred within six years.

3) Strengthen the construction of the strength ladder team within the department and strive to cultivate the backbone.

4) Engage in fire safety work in residential areas, and strive to avoid fire safety accidents during the year.

5), strengthen military training, improve the overall military quality of department employees 20__.

6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, define the work responsibilities and responsible persons of the security department at all levels, and reward and punish the lazy through inspection and assessment, so as to improve the enthusiasm of employees and promote the effective completion of the work.

Second, the engineering maintenance management

1) Manage and maintain the power, water supply and drainage, fire fighting, dialogue monitoring, public facilities and other equipment and facilities in the whole community to ensure the normal operation of all equipment and facilities in the community.

2. Strengthen the supervision and management of renovated houses.

3. Provide paid services for the owners; .

Third, the management of environmental sanitation.

1) In terms of environmental sanitation, according to the actual situation of the park, we should mainly clean the river and strengthen the salvage of leaves and moss. Make sure the river is clear.

2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the park, and ensure that the park is clean and beautiful.

3) The requirements of the cleaning department shall meet the requirements of the developer.

Fourth, call management.

1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.

2) Further raise the level of real estate charges and ensure that the charging rate is around 96%.

3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.

4) Improve the customer service system and process, and basically realize institutionalized management.

5) Strengthen departmental training to ensure that the level of customer service business is significantly improved.

According to the company's training policy, make a telephone management training work plan to improve service awareness and business level. The purpose is to carry out quality education for employees and promote their dedication to their jobs. Repeatedly strengthen staff training from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability, self-discipline, etc., and check and implement them in practical work, so as to improve the management service level and service quality and enhance the comprehensive quality of employees.

The fifth is to improve the daily management of the management office, carry out the work of ordinary people, improve the satisfaction of the boss, standardize the daily work with the system, improve the maintenance of public security, transportation, greening and public facilities in the park to satisfy the boss, and vigorously carry out paid services such as domestic cleaning service, garden maintenance and water and electricity maintenance to provide quality services for the boss and manage a number of operations at the same time.

Six, according to the company's annual plan, building a civilized and harmonious community.

According to the company's annual management work plan, the focus of the work in 20__ years will continue to focus on real estate safety management, strengthen service awareness, standardize service standards, and strictly abide by the laws and regulations formulated by relevant state and municipal departments and various normative systems formulated by the company. According to the daily business assessment standards of the Performance Appraisal System, organize the training and study of employees in various departments, and define the post requirements. Draw up the feasibility plan for the owner's vehicle to stop according to the regulations; . Assist developers to carry out various sales activities, organize and prepare relevant departments.

In 20__ _, the property management office of Yindu Mingshan Villa took a pragmatic attitude towards property service, focused on the key work of developers, ensured the quality of various tasks and assessment indicators, and fully served the owners, taking the first-class asset management level of Donghu Property Management Company as the direction, and achieved good results in improving the service quality.

The annual work plan of the cleaning department (excerpt 2) 20__ is a year full of challenges and pressures for the property cleaning department. With the increase of the number of owners in residential areas, the comprehensive decoration and operation of shops will inevitably bring new service quality and service requirements. According to the new actual requirements and expectations of the owners, the property cleaning department will, as always, do its job well, firmly establish the service concept of "owner first, service first", and at the same time open up working ideas to continuously improve the service skill level and management level of the entire cleaning team. The work plan of the Property Cleaning Department for 20__ years is as follows:

First, improve the management system and refine the work standards.

20__ years, revise and improve various management systems and work standards on the original basis. Cultivate employees' consciousness and self-discipline, further strengthen the management of people, and refine and quantify various work standards. On the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it is convenient for the assessment and supervision of cleaning staff. In the work, we should continue to adhere to the policy of "fixing people, posts, time, standards and tasks" and take effective measures to optimize the personnel structure, which is more conducive to the future work.

Second, do a good job in recruitment and optimize the labor force.

With the delivery of the house purchased by the Housing Provident Fund Group, Unit 1 of Building 20__, No.2 will enter a comprehensive renovation period, and the Haiyuan Club of the company will be renovated and opened soon. Timely replenishment of personnel will be the basis of quality and quantity of daily tasks. The cleaning department recruits 1 to 2 people according to the actual workload. At the same time, we should always care about the lives of employees, grasp the ideological trends, understand the work needs, and resolve internal contradictions. Pragmatic, diligent, willing to work, stabilize talents, dismiss and optimize employees who are old, weak, lazy and disobedient to work arrangements.

Third, strengthen technical skills training and improve professional quality.

Employees of the cleaning department should be trained in various rules and regulations formulated by the company and cleaning theory knowledge, so that employees can master cleaning knowledge and meet the requirements of cleaning work. While carrying out theoretical knowledge training for cleaning personnel, we should combine theory with practice, focusing on training cleaning tools, the use and distribution of materials, cleaning procedures, elevator cleaning and maintenance, rust treatment, trash can cleaning and other related specific operating procedures. The annual departmental staff training plan shall be no less than 10 times.

Four, the implementation of responsibility management, do a good job in daily work.

Clean the corridors, roads and squares of the community twice a day, and clean the platform and top floor on the fourth floor once a week 1 time to ensure that there are no scraps of paper, garbage and sundries. Clean corridor lights, glass windows, fire doors and other public facilities 1 time every month to ensure no obvious stains and dust; Centralized cleaning and removal of garbage once a day to keep the trash can clean and odorless; The underground parking lot should be managed by designated personnel to ensure clear signs and clean ground.

Five, strengthen safety education, enhance safety awareness

The cleaning work is complex, the working environment is uncertain, and the safety hazards of the operation are correspondingly increased. Clean and safe operation has also become the top priority in our work. We will strengthen safety education and management, and train employees in safe operation and cleaning precautions. We should not only realize the post safety of our own work, but also understand other safety problems and be able to deal with them. Let employees know the importance of safety and nip all kinds of dangers in the bud.

Six, strengthen greening management, regular prevention and control of pests and diseases.

Water, fertilize and spray the flowers and trees regularly to prevent the occurrence of pests and diseases. At the same time, according to its growth, it should be pruned in time to keep the ornamental effect. Kill rats, mosquitoes and flies regularly. And the elevator is cleaned and disinfected to effectively prevent the breeding of harmful organisms.

Seven, improve work efficiency, accept temporary work.

On the basis of daily cleaning, it is necessary to do a good job in flood control in rainy season, and arrange personnel to clean up the garbage and silt at the rainwater leakage place irregularly to prevent rainwater from silting due to sewer blockage. In winter, we should make a good snow prevention plan to ensure that the snow removal around the snow and indoor anti-skid work are handled in time. 20__ _, the floors of 1 Unit 2 will be comprehensively "ground-breaking" cleaned to prepare for the owner to take over the building at any time. For the temporary work arranged by the company leaders, the quality and quantity should be guaranteed without discount.

Eight, rational use of resources, reduce work costs.

Strengthen the management of materials and cleaning tools, so that whoever uses them is responsible, and the cleaning tools are replaced with old ones to prevent waste. Repairing old tools will save unnecessary expenses for the company and strive for the best results with the lowest expenses.

The annual work plan of the Ministry of Cleaning (Part III) School cleaning and hygiene work is a very important work in school education, which is to cultivate students' good hygiene habits and healthy and civilized attitude towards life, improve school hygiene environment and educational hygiene conditions, monitor students' health status and strive to improve students' health level.

The specific work of this semester is as follows:

First, further implement the "Regulations on School Health Work"

"Regulations" is the main basis for school health work. Schools must be in accordance with the provisions of the "Regulations", the school health work into the school work plan, set up a person in charge of the organization, formulate a planning system to strengthen management, and further implement the provisions of the "Regulations" to schools.

Second, do a good job in students' physical health test.

According to the "Regulations", physical examination, hemoglobin survey and other morphological, functional and physical fitness tests of students in our school will be carefully organized in September, and statistics, summary and analysis of data will be done well.

Third, keep the environment clean and beautiful.

Pay close attention to the school environment, keep the campus and indoor and outdoor clean, and implement the system of two sweeps a day. Each class has a school district, and teachers have the responsibility to check and supervise to ensure that there are no scraps of paper and other sundries in the school district. Check the indoor and outdoor environment every morning and regularly check the hygiene of each class. Ask students to leave their seats to do exercises or go to a special classroom. The items on the desk should be put in the drawer, and the tables and chairs should be placed neatly. Always keep the walls of classrooms and outdoor corridors white, the windows bright, the tables and chairs neatly arranged, the ground clean without sundries, the sanitary corner clean and tidy, and the cleaning appliances neatly arranged, so as to truly make the indoor and outdoor clean and beautiful. Every special classroom has a teacher who is responsible for cleaning every Monday afternoon and checking in the outpatient clinic on Tuesday. There is a special person in charge of the campus flower beds, and they are trimmed regularly.

Fourth, supervise and urge education and health work.

In order to do a good job in education and health, the school urges teachers to pay attention to the efficiency of 40 minutes in each class so as not to delay the class. The clinic randomly checks whether the teachers postpone classes every month. The distance between the first desk in the classroom and the blackboard is not less than 2 meters. Students are required to change seats every week. In class, the teacher is required to write on the blackboard with correct handwriting and moderate size. When students read and write, teachers should urge students to achieve three ones, "one inch", "one foot" and "one punch" to reduce myopia rate. Five, to further strengthen the health supervision and management of drinking water and canteens in schools. In accordance with the requirements of the Food Hygiene Law and the Measures for the Administration of Drinking Water, do a good job in canteen licensing and staff physical examination. Regular supervision and inspection of canteen hygiene to prevent food poisoning and intestinal infectious diseases. Each class is equipped with purified water to ensure the quality of students' drinking water.

Sixth, do a good job in the daily work of school health.

Do a good job in summing up the health care work this semester, participate in the regular meeting and professional training of health care teachers, improve their professional level and improve the quality of school health work.

Annual Work Plan of Cleaning Department (Part 4) In order to ensure the smooth development of cleaning work, combined with the actual situation of this building and aiming at the shortcomings in 20 years' work, a 20 1 annual work plan is formulated, which mainly includes the following aspects.

First, do a good job in employee recruitment to ensure the stability of the workforce.

According to the past facts, it is proved that employees who are introduced into cleaning work by employees have long working hours and high enthusiasm. However, the working hours of the recruited staff are relatively short, ranging from a few days to a month. According to the above experience, 20 1 should fully mobilize employees to introduce fellow villagers and neighborhoods, and strive to supplement cleaning staff. We should not only introduce new employees and new forces, but also retain old employees and old backbones. We should not only ensure the quality and quantity of daily work, but also take care of employees' emotions, rationally adjust and make overall arrangements for employees' work and rest, always care about employees' lives, let employees feel the warmth of home after work, and let employees complete their tasks with peace of mind.

Two, in-depth staff skills training, improve the professional quality of cleaning.

The new cleaning staff shall be trained in various rules and regulations formulated by the company, and the theoretical knowledge of cleaning shall be trained for different positions, so that employees can master the cleaning knowledge and meet the requirements of office cleaning. On the basis of theoretical knowledge training for cleaning personnel, practical operation training is carried out in combination with the actual situation, focusing on the use and configuration of cleaning tools and materials, cleaning procedures, elevator cleaning and maintenance, rust treatment, trash can cleaning and other related specific operating procedures.

Third, implement responsibility management, do a good job in daily cleaning, and Qi Xin will work together to overcome difficulties.

Strengthen employees' understanding of the inspection and assessment standards of the company's cleaning work, clarify employees' responsibility areas and cleaning tasks, establish employees' sense of responsibility, and enable employees to work hard and complete tasks according to standards.

The daily cleaning of the men's bathroom is a big problem at work. The difficulty is that the cleaning staff on each floor are mostly lesbians. At work, the men's bathroom is our blind spot, and the owner's complaint is mainly the replacement of toilet paper. In order to completely solve this problem and achieve the satisfaction of the owner, we will communicate with other departments of the property on 20 1, and use the inspection time of other professionals of the property to help replace the toilet paper (mainly on the third and fourth floors of the comprehensive building), which requires the coordination of the property office and the support of each team.

Fourth, strengthen safety publicity and enhance safety awareness.

The cleaning work is complex, the working environment is uncertain, and the safety hazards of the operation are correspondingly increased. Clean and safe operation has also become the top priority in our work. We will strengthen safety education and management, and train employees in safe operation and cleaning precautions.

Cleaning work is everywhere, and cleaning staff are everywhere. Therefore, after work, our cleaning staff should also shoulder the work of building voluntary security guards. Therefore, I should not only be safe in my job, but also understand other safety issues and be able to handle them. In 20 1 year, we will continue to actively participate in various safety trainings, especially the fire training organized by the Central Control Department, so that all employees can be familiar with the storage location of fire-fighting equipment, the use of simple fire-fighting equipment and the problems of fire hazards. Let employees know the importance of safety and nip all kinds of dangers in the bud.

Five, improve work efficiency, ready to accept temporary work.

On the basis of daily cleaning, it is necessary to cooperate with the property to do a good job of flood control in rainy season, mainly on the roof, and arrange staff to clean up the garbage and silt at the rain outlet from time to time to prevent the rain from silting up due to the blockage of the rain outlet. After winter, we will implement the plan of snow sweeping and ice shoveling, and do a good job of removing the peripheral snow and ice and indoor anti-skid. For the inspection and reception of major national holidays and leaders of other units at all levels, we should seize the time, grasp the progress and carry out relevant clean-up work in a surprise attack. 20 1 do a good job of land reclamation for ground decoration in advance. For the work arranged by Party A and the relevant leaders of the property, the quality and quantity shall be guaranteed without discount.

Six, rational use of resources, reduce work costs.

Strengthen warehouse management, inventory the materials and cleaning tools of the warehouse in the current month. Do a good job in reasonable deployment and standardize the lifting of materials. Repairing old tools (such as mop clips and dust pushers) will save unnecessary expenses for the company and strive to achieve the best results with the lowest expenses. In a word, we will serve the owner wholeheartedly in the work of 20 1 with the working principle of "long-term management, efficient implementation, self-discipline and self-motivation, and harmonious coexistence". Taking the owner as the center, taking the satisfaction of the owner as the purpose and adhering to the principle of "standardized service and people-oriented", our cleaning work has reached a new level and contributed to the company's performance of 20 1.

Under the guidance and strong support of the company's leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", the company's management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", with "improving the level, creating benefits and building brands" as the company's development goal, "service" has carried out a series of quality service work through the joint efforts of all employees in the department. Summarize the experience and lessons, find out the shortcomings, dig deep and refine the work content according to the work situation and company requirements for 20 years, and formulate the work plan, standards and goals for 20 years.

I. Standardized annual cleaning plan for community cleaning work

1, standardized trainers. Strive to cultivate and bring up a team with strong professional skills, positive style and high quality. It is the premise of cleaning work, and only the professionally trained team can adapt to the requirements of management modernization and cleaning specialization of Jiete Company. In order to establish a good working order and improve the quality and efficiency of employees, we will organize employees to carry out all-round training in a planned way. In view of the large number of new employees, the class meeting theory and on-the-job demonstration method are implemented for training. The monitor teaches by hand; Mentoring the old employees, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the old employees. This makes it easy for new employees to accept and master. That is to improve the skills of employees and narrow the distance between colleagues. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough and then fine, one step in place, people walk things clearly (that is, do it thoroughly, people take away all the garbage, sundries and tools). Take employee training as the index task of daily work, and concentrate on training once a week when appropriate. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, and use of machinery and equipment. At the same time, we will provide uninterrupted guidance and training in our daily work, and the training will run through the whole 20__ years. After the training, we will make an evaluation. The assessment criteria are: the actual operation assessment 100% is qualified, and the theoretical assessment is 95% qualified.

2, according to the standardization, create posts, a person, a floor, responsibility to people, jobs to people, sign the post responsibility. Let employees have standards in mind, arrange the daily work table in an orderly manner and operate in a standardized manner. There is no dead angle or omission in the whole work area.

3, according to the standardization of inspection, supervisor and monitor don't go through the motions in the inspection work, we should adhere to the standard inspection, self-examination, mutual inspection, monitor inspection, supervisor inspection, spot check and other inspection systems, and link the inspection results with employees' wages. Adhere to daily inspections, supervise cleaning work, and correct problems in time when found.

Second, the normalization of management elements.

1. Normalization of infrastructure management. Check all kinds of facilities carefully at ordinary times, and report for repair in time when problems are found. The fault will not last overnight.

2. Standardization of material management. The acquisition process and procedures are complete, and the examination and approval system is strictly implemented, so as to dig deep into the cleaning cost potential, put an end to waste, save costs for the company and improve efficiency. 3. Normalization of working methods. Formulate working standards and procedures for each post, constantly improve loopholes, ensure that employees are guided by correct working methods, and keep all work under control. According to the actual situation, formulate post operation rules, inspection rules, training rules, language behavior rules and related work skills. And let the cleaning staff recite it.

4. Standardization of occupational health and safety management. Identify the risks existing in cleaning jobs, formulate measures for dangerous sources, and educate employees on self-protection at work. The use of high platform, high window, outdoor, electrical equipment and mechanical equipment is the key content for education and prompt, to ensure safety and accident-free, and to achieve safe service.

5. Standardization of monthly report, weekly evaluation, weekly accounting and attendance. Make all kinds of reports in time, and make them standardized and procedural.

Thirdly, the standardization of human resource management.

1. Train employees at different levels, set work goals for employees, encourage employees to learn and develop themselves, and strive to improve their comprehensive quality.

2. Strengthen the management of cleaning staff again. In view of the characteristics of scattered building corridors, large area, complex nature of public areas and large population flow, it takes 20 years to strengthen management and make it systematic, standardized and benign.

1) Strengthen work quality supervision and strive for perfection. Strengthen the management of employees' service awareness, flexible handling of problems at work and active service.

2) Pay attention to the training and education of employees and improve their professional ethics and service awareness.

3) Strengthen the basic management ability of the monitor.

4) Quantification of working standards and strong operability. Annual community cleaning plan

5) Daily training to familiarize employees with work processes and service standards and improve service quality.

3. Make emergency plans for some emergencies, and train employees to improve employee satisfaction. Such as water pipe burst, water leakage, freezing, etc., so that employees can master it skillfully and not panic.

4. Further improve the working efficiency and quality of cleaning staff, strive for perfection, and strengthen supervision and inspection. Train the cleaning staff on active service awareness, adjust the thinking of employees, encourage employees to form the habit of active self-inspection, and learn to find and solve problems. Only by being good at planning can the work be carried out in a step-by-step and orderly manner; Only by being good at summing up and finding shortcomings can the work performance be benign.

5.20 years later, we will also be responsible for managing the Wanda basement in Taiyuan Street and the sales office in Yi Bei Road. The standards are the same as those of Tiexi Wanda, with high standards and strict requirements to satisfy the owners and Party A. ..

Fourth, the owner and Party A are satisfied with the inspection.

Attach great importance to the inspection of superiors, organize manpower and material resources in time, and do all the work well to satisfy Party A and reassure the company.

Fifth, the relationship between higher and lower levels is harmonious.

Correctly handle the relationship with Party A and employees, standardize and coordinate various relationships, and create a good and harmonious working environment.

No pains, no gains, a long way to go. We should conscientiously sum up past experiences and lessons, carry forward our achievements and overcome our shortcomings. Under the guidance of the head office and the direct leadership of Manager Jin, we will go all out to make the cleaning work in wanda plaza reach a new level and make efforts to build the brand image of Jetta Hotel.