How to do a good job in civilized service of expressway toll stations during Spring Festival travel rush.

The toll station is an ornament on the highway that stretches across Wan Li. It not only undertakes the task of collecting highway tolls, but also provides convenient services and help for drivers and passengers in the past. It is the window of the transportation industry. Therefore, to establish a good image of the transportation industry, toll station work is also an important aspect. Some people say that no matter what the service is, drivers have to pay, so why bother to find trouble for themselves?

actually, if every toll collector works in a civilized way and serves enthusiastically, the toll station will become a civilized harbor over time, and the drivers and passengers in the past will naturally feel warm. However, if the toll booth employees have a poor working attitude, they will be reluctant to pay the fees in the past, so the employees who treat the fees in turn will not have a good face, and even make things difficult for the toll collectors and deliberately find fault. That's what you're looking for!

so how to do a good job in civilized service of toll stations? I think one is to strengthen the ideological quality education of employees, carry out various learning and training activities, and enhance employees' awareness of civilized service and professional skills.

the second is to create a service atmosphere and build a service brand. By setting development goals, we can form cohesion, build our own service model in an all-round way, and form a whole set of service system and unique service concept. The establishment of service brand plays an incentive role in giving full play to the exemplary role and setting up a typical model.

the third is to innovate ideas, renew ideas, innovate service methods and develop service brand connotation through learning.

the fourth is to strengthen the management of station affairs and create a clean atmosphere.

Fifth, strengthen the collection and improvement of service feedback. Solicit opinions and suggestions from the broad masses of the people, and constantly improve the service mode and quality.