Foreign Language Translation of Insurance Integrity

Some thoughts on insurance integrity

Reflections on insurance integrity

Insurance integrity is an important factor threatening the survival of the insurance industry and even the integrity of the government and society. The principle of good faith is an important principle of insurance management. Insurance integrity first requires the insurer to achieve the greatest integrity, which is the insurer's moral code. Honesty is the basic legal norm and code of conduct for the insured and the insured. It is necessary to establish a mutual trust mechanism between the insurance parties and promote benign interaction.

Keywords: principle of insurance good faith, insurer

Abstract: Honesty is an important factor that threatens the government honesty and social honesty of the insurance industry and even the survival of the insurance industry. The principle of good faith is an important principle of insurance business. Insurance good faith requires that, first of all, the insurer should achieve the greatest integrity, which is the insurer's moral code; Honesty is the basic legal norm and code of conduct for the insured and the insured. Establish a mutual trust mechanism between insurance parties to promote benign interaction.

Keywords: good faith insurance, good faith principle, insurer

1 The lack of insurance integrity is an important factor that threatens the survival of the insurance industry and even the integrity of the government and society.

Insurance integrity is an important part of social integrity. Theoretically speaking, insurance integrity is aimed at both parties, but what we want to emphasize here is the integrity of insurance companies.

At present, the insurance integrity of some insurance companies and employees has seriously affected the image and healthy development of the insurance industry. It can be said that the first thing that affects the development of the insurance industry is not the innovation of insurance products or the overlord clause, but the dishonesty of insurance. The dishonesty of insurance greatly inhibits the potential insurance demand and hinders the potential insurance demand from being transformed into the real insurance demand. Although China's GDP, insurance depth, insurance density and other indicators show that China's insurance is a gold mine to be excavated, the phenomenon of indiscriminate excavation is very serious, the insurance resources have been destroyed, and the excavation itself has also shown a slowdown in recent years.

More seriously, the problem of honesty has threatened the foundation of the insurance industry. In the eyes of ordinary people, the credibility of the insurance industry is very poor now, and some people even equate insurance marketing with pyramid schemes. If any phenomenon affecting insurance integrity continues, the survival of the insurance industry itself will be challenged. Through the superficial prosperity, the insurance industry is full of crises. If the integrity of the insurance industry is not improved, the survival foundation of the whole industry will be destroyed and insurance itself will cease to exist.

The insurance industry itself also has the natural characteristics of human kindness messengers. And if a so-called kind angel always brings people loss, doubt, deception and loss, then it will shake the positive values and belief system of individuals and even the whole society. In the long run, it will not only be the lack of honesty, but the lack and confusion of the whole society. If people are always suspicious of each other, and people can't find the correct orientation of faith, when can we talk about the establishment of a harmonious society?

Honesty is the lifeline of insurance industry, which not only affects the development of insurance industry, but also affects the future of insurance industry. Insurance integrity is also an important factor of social integrity and government integrity. It is related to the image of the government, social stability and the establishment of a harmonious society. We should understand insurance integrity from the crisis consciousness of survival. Only in this way can we really attach importance to insurance integrity in thought and behavior.

The principle of insurance good faith first requires the insurer to have the greatest good faith.

Generally speaking, insurance integrity requires all parties to be honest and trustworthy, and the principle of good faith is the basic principle that insurance activities should abide by. In insurance activities, it is impossible to require all the insured to be or become insurance experts, and it is also impossible to require the insurer to have a thorough grasp of all the insured objects, which is the information asymmetry of insurance. Because of the asymmetry of this information, in insurance activities, the parties' judgment of risks depends on the real information or explanation of the other party, and any party's concealment or fraud may lead to the other party's misjudgment and suffer huge losses. It can be seen that the degree of good faith is of great significance to insurance, so the principle of good faith in insurance is called the "maximum good faith" principle.

Because the insurance industry is highly specialized and has many jargon terms, insurance contracts and products are often "produced" by insurance companies, and insurance companies will naturally have some natural advantages. In this way, the principle of good faith first requires the insurer to be honest and trustworthy, and it should be honest and trustworthy to the greatest extent. What the "masses" want to do, the "cadres" must do it first and do it best. Insurers should not only achieve the greatest integrity objectively, but also subjectively. The principle of utmost good faith should be the insurer's moral code, and the insurer's good faith should be the highest standard and realm of good faith. Insurers should demand idealism and perfectionism. This requires insurance companies to do the following:

In terms of disclosure, the insurer should fulfill the obligation of unlimited disclosure, not just asking for disclosure. As long as it is related to the risk status of the subject matter insured, it actually has the obligation to truthfully inform. All insurance-related matters, terms and expressions should be truthfully informed or explained to the insured, so that everything can be said. It is necessary to be comprehensive and profound, but also to explain or popularize the insurance policy as widely as possible. Some clauses that are easy to cause ambiguity and controversy should be annotated, and some very key contents, such as surrender losses, should be highlighted. Insurance propaganda should be realistic, not exaggerated, and should not only say the good side, but deliberately ignore the side that is unfavorable to the insured and the insured. Unfortunately, the current insurance legislation only stipulates the insured's obligation to tell the truth and the responsibility for violating it, but not the insurer's obligation to tell the truth and the legal responsibility for not fulfilling it. This may be one of the reasons why insurance companies don't pay enough attention to telling the truth with the greatest honesty. I believe that the future insurance law will make some changes in this respect.

During the performance of the insurance contract, we should actively assist the applicant and the insured to do a good job in safety prevention and try our best to avoid or reduce the occurrence of damage. The insurer shall remind the insured to pay the insurance premium in time. For those who have not paid the premium, necessary reminding measures and grace period shall be taken.

After an insured accident occurs or the conditions stipulated in the policy are met, the insurer shall fulfill the obligation of compensation or payment in full and on time in accordance with the contract, so as to minimize the loss of the insured.

The principle of good faith is a basic legal norm and code of conduct for customers.

Although the principle of insurance good faith is two-way in principle, it is often at a disadvantage and biased when understanding, identifying and obtaining insurance information because of the professionalism of insurance and the limited time, energy or understanding ability of the insured. Most policyholders fail to tell the truth, which is usually impossible or necessary. Perhaps both the applicant and the insured want to "talk" with the insurer sincerely, but they don't know what to say. In this way, although they subjectively want to achieve the greatest integrity, there is still a certain gap between this subjective greatest integrity and the greatest integrity that satisfies the insurer. Therefore, for customers, it is a "technical" difficulty to achieve the greatest integrity. If the subjective attitude of some policyholders and the insured is added, it is almost impossible to achieve the greatest integrity that satisfies the insurer. Based on this, the insurer should be practical and realistic to the applicant and the insured, not idealistic and perfectionist, but only require the relative honesty of the applicant and the relative satisfaction of the information results. For example, in the insurance legislation of various countries, the truthful disclosure of the insured and the insured is mostly in the form of inquiry disclosure legislation. Generally speaking, the applicant only truthfully informs the insurer of the inquiry about the subject matter of insurance or the insured, and the applicant does not need to inform the insurer of the information that has not been inquired. .

Therefore, the insurer must focus on how to realize or guarantee the most basic integrity of the insured. In the design of insurance policy terms, it should be closely related and as clear as possible, so that customers can truly express their own information, and it should be convenient for customers to express their true information; Establish some rules and mechanisms to ensure the authenticity of all kinds of relevant information of customers in insurance, underwriting, claims investigation and other links.

4. Establish a mutual trust mechanism to promote benign interaction.

As far as the insurer's attitude towards the insured is concerned, it is full of some distrust. This attitude of the insurer can be seen from the terms of many insurance contracts. Insurers are always worried that the insured will have adverse selection and moral hazard, and that they will not tell the truth. Therefore, our policy terms are designed like security doors, constantly upgrading and plugging system loopholes. At present, China's insurance law also regards the insured as a criminal suspect. There are only punitive provisions for the insured's failure to fulfill the obligation of telling the truth, but there are no relevant provisions for the insurer, which is in sharp contrast with the legal consequences that the insured needs to bear. This is injustice and inequality in legislation.

Therefore, it is particularly important to establish a mutual trust mechanism between insurance parties and promote the benign interaction between them. From the insurer's point of view, the insurer must first put down the shelf, not condescending, not bullying the weak and afraid of the hard, and communicate with customers as an equal subject in the market economy; It is necessary to establish a sustainable Scientific Outlook on Development and put an end to the interference of short-term interests and local interests; Insurance companies should reduce their own misleading and eliminate customer misunderstanding; To establish good external relations, it is necessary to communicate with customers through various channels.

1. The integrity of the insurance industry is an important factor threatening social survival and even the integrity and credibility of the government.

Insurance integrity is an important part of social integrity, and the theory of insurance integrity is both, but the integrity of insurance industry should be emphasized.

At present, the integrity of some insurance companies and insurance practitioners has seriously affected the image and healthy development of the insurance industry. It can be said that the first thing that affects the growth of the insurance industry is not insurance product innovation, not insurance overlord clause, but insurance dishonesty. Insurance dishonesty has greatly suppressed the potential insurance demand and hindered the potential insurance demand from being transformed into real insurance demand. Although China's GDP, insurance depth, insurance density and other indicators show that China insurance is a gold mine worth mining, the problem of indiscriminate development and mining is very serious, the insurance resources have been destroyed, and the mining itself has shown a slowdown in recent years.

The wording is even stronger, saying that this issue has threatened the integrity foundation of the insurance industry. In the eyes of ordinary people, the reputation of the insurance industry is very poor now, and some people even equate insurance marketing with pyramid schemes. If these phenomena that affect the integrity of insurance are allowed to continue, the survival of the insurance industry itself will be challenged. Cutting through the surface of prosperity, the insurance industry is full of crises. If the credibility of the insurance industry is not enhanced, the survival foundation of the whole industry will be destroyed and insurance itself will cease to exist.

The insurance industry itself has the natural characteristics of being attached to the messenger of human beings. And if a so-called angelic person always brings loss, doubt, deception and loss, it will shake the positive values and belief system of individuals and the whole society. In the long run, it will not only lack honesty, but also make the whole society lack of faith and confusion. If the distrust between people is always prepared for a rainy day, people will not find the correct belief orientation, and then the day when they build a harmonious society will be impossible.

Honesty is the lifeline of the insurance industry. Honesty is not only a problem that affects the development of the insurance industry, but also a plan that affects its future survival. Insurance is also an important factor in social integrity and government integrity. It is related to the image of the government and the stability and harmony of society. We should understand the integrity of insurance from the sense of crisis of survival. Only in this way can we really attach importance to the integrity of insurance in thought and behavior.

2. The principle of the insurer's good faith First of all, the insurer is required to have the greatest good faith.

Generally speaking, insurance integrity requires the insurance parties to be honest and trustworthy, and the principle of integrity is the basic principle that insurance activities should abide by. In insurance activities, it is impossible to require all the insured to be or will become insurance experts, and it is impossible to require all the people covered by insurance to be very thorough and meticulous, which is the asymmetry of insurance information. Because of this information asymmetry, in insurance activities, each party's judgment of risks depends on the truthful information or description of the other party, and any party's concealment or fraud may lead to misjudgment and victimization. It can be seen that the degree of insurance integrity is particularly important, so the principle of integrity in insurance is called the "maximum integrity" principle.

Because the insurance industry is highly specialized, there are many terms and jargon, and insurance contracts and products are often "produced" by insurance companies, insurers will naturally share some natural advantages. In this way, the first principle of good faith requires the insurer to be honest and trustworthy, and it should be the highest degree of honesty and trustworthiness. If the "masses" want to do it, the "cadres" must do it first and do it best. Insurance must be objective, not only the greatest integrity of people, but also the greatest subjective integrity. The principle of utmost good faith should be the insurer's moral code, and good faith should be the insurer's highest standard and realm of good faith. Insurance requires that people should be idealistic and perfectionist. This requires the insurer to do the following:

At this point, the insurer should fulfill this obligation, and not just ask about it indefinitely, if in fact the risk subject and the facts related to the insurance situation have the obligation to tell the truth. All insurance-related matters, terms and terms must be honestly told or explained to the insured, and everyone should know and attitude. It should not only be comprehensive and profound, but also be popularized or popularized as far as possible in the interpretation of the policy. It should be explained in some clauses that are easy to cause ambiguity and controversy, and some very key contents such as surrender losses should also be emphasized. In insurance propaganda, we should seek truth from facts, not exaggerate, only say the good side, and deliberately ignore the side that is beneficial to the insured and the insurer. Unfortunately, the current insurance legislation only stipulates the obligation to tell the insured truthfully, but does not stipulate the obligation to tell the truth and the legal responsibility that the person who violates the obligation to tell the truth should bear. This may be one of the reasons why insurers do not pay enough attention to telling the truth with the utmost honesty. After the introduction of the trust law, the insurance law will make some changes in this regard.

During the performance of the insurance contract, we should actively assist the applicant and the insured to do a good job in safety prevention to avoid or reduce the occurrence of damage. Insurers want to remind the insured to pay the premium in time. Arrears unpaid premiums, and reminds to take necessary measures and grace.

When an accident occurs or the insurance policy conforms to the agreed terms, the insured shall fulfill the obligation of compensation or compensation in full and on time in accordance with the contract, so as to minimize the loss of the insured.

3. The principle of good faith is a basic legal norm and behavior norm.

Although the principle of insurance good faith is a two-way principle, due to the time and energy of insurance professionals and the limited understanding ability of policyholders, it is often at a disadvantage and biased in understanding, identifying and obtaining insurance information. Most policyholders are often unable to accurately tell whether they should pay back or not. Perhaps the applicant and the insured sincerely want to "talk" with the insurer, but they don't know what to say. Therefore, although they hope to maximize the subjective integrity, there is still a certain gap between the subjective integrity and the insurer's maximum satisfaction and maximum integrity. Therefore, for customers, there is a certain "technical" difficulty in achieving maximum integrity. If we add some subjective attitudes of the insured and the insured, it is almost impossible for the insurer to achieve the greatest integrity satisfaction. Based on this, insurance should be realistic for the insured and the insured, rather than idealism and perfectionism. The insured can only ask for relatively complete information and relatively satisfied with the results. In the legislation of insurance and other countries, many countries require this legislative form for the truthful disclosure of the insured and the insured. The applicant of general insurance only tells the truth about the information inquired by the subject matter of insurance or the insured, and the insurer will not ask about the information, so there is no need to tell the insured. .

Therefore, insurance companies must focus on how to achieve the most basic efforts of the insured or the guaranteed. The clauses in the insurance policy are designed to be as closely coordinated and clear as possible, so that customers can express their true information and it is convenient for customers to express their true information; In insurance, underwriting, claims investigation and other aspects, some rules and mechanisms have been established to ensure that all relevant customer information is true.

4. Establish a mutual trust mechanism to promote benign interaction.

As far as the current attitude of insurance to policyholders is concerned, people are full of a certain degree of distrust. This attitude of the insurer can be seen from the terms of many insurance contracts. Insurance policyholders are always worried about adverse selection and moral hazard, and they are always worried that they may not be accurately informed. Therefore, American policy clauses, like the design of security doors, are constantly upgrading the system and plugging loopholes. The current insurance law in the United States also treats the insured as a criminal suspect, and only punishes the insured for failing to fulfill the obligation of telling the truth, but does not make relevant provisions for the insurer, which is in stark contrast to the legal consequences of requiring the insured to bear punitive. This is unfair and unequal legislation.

As far as the current attitude of insurance to policyholders is concerned, people are full of a certain degree of distrust. This attitude of the insurer can be seen from the terms of many insurance contracts. Insurance policyholders are always worried about adverse selection and moral hazard, and they are always worried that they may not be accurately informed. Therefore, American policy clauses, like the design of security doors, are constantly upgrading the system and plugging loopholes. The current insurance law in the United States also treats the insured as a criminal suspect, and only punishes the insured for failing to fulfill the obligation of telling the truth, but does not make relevant provisions for the insurer, which is in stark contrast to the legal consequences of requiring the insured to bear punitive. This is unfair and unequal legislation.

Therefore, it is particularly important to establish an insurance mechanism of mutual trust and promote the benign interaction between the two sides. From the insurer's point of view, the insurer must stay out of it, should not be condescending, and establish relations with customers as the main body of market economy equality; Establish a sustainable Scientific Outlook on Development and put an end to the interference of short-term interests and local interests; Insurers reduce their misleading to customers and eliminate misunderstandings; Establish good external public relations and communicate with customers through various channels.

For reference only, please learn by yourself.

I hope it helps you.