What to do if Tenpay is stolen?

Methods to recover money deducted by Tenpay:

1. First, look up your Tenpay consumption records to confirm whether the platform deducted money indiscriminately, and keep the screenshots as proof.

2. Call Tenpay customer service hotline 0755-86013860 and transfer to manual service for consultation and listen to the explanation given by the other party.

3. If it is verified that the deduction is due to improper personal operation, it cannot be recovered. If it is stolen by others or arbitrarily deducted by the platform, users must take safety measures in a timely manner and negotiate with Tenpay. If the negotiation fails, you can file a complaint to the relevant national online complaint platform.

4. If the user has not received effective help, the user should seek legal assistance and claim compensation for losses.

Tenpay is a third-party payment platform under Tencent Group. It has been committed to providing safe and convenient online payment services for Internet users and various enterprises. Since its launch, Tenpay has taken "safety and convenience" as the core of its products and services. It not only provides payment services for individual users, but also provides professional fund collection and payment solutions for corporate users.

In May 2011, Tenpay obtained a third-party payment license and became one of the first companies to obtain a payment license from the central bank.

In August 2013, it joined forces with WeChat to launch WeChat Pay. Layout mobile payment

In the 2014 Spring Festival, WeChat red envelopes were launched. From New Year's Eve to 16:00 on the first day of the Lunar New Year, more than 5 million people participated in grabbing red envelopes

In the 2015 Spring Festival, with the CCTV Spring Festival Gala Cooperation, the total number of WeChat red envelopes sent and received on New Year's Eve reached 1.01 billion times

In December 2015, the monthly active accounts of the mobile payment services of WeChat Pay and QQ Wallet increased by more than 7 times year-on-year

2016 In May 2016, the average daily mobile payment transactions of WeChat Pay and QQ Wallet exceeded 500 million.

In December 2016, the monthly active accounts and daily average number of payment transactions of Tenpay mobile payment were both More than 600 million

In the third quarter of 2017, the scale of Tenpay’s mobile payment transactions grew rapidly, and the number of monthly offline payment transactions increased by 280% year-on-year.

In December 2017, Tenpay The number of supported WeChat Pay card-linked users exceeds 800 million, and the volume of mobile payment offline commercial transactions has more than doubled year-on-year

In the second quarter of 2018, the monthly active accounts of Tenpay’s payment business exceeded 800 million, with a daily average Transaction volume increased by more than 40% year-on-year

In December 2018, the number of transactions on Tenpay exceeded 460 billion throughout the year

In September 2019, Tencent Financial Management announced that financial management The operating entity of the Tongtong platform will be migrated from Tenpay to Shanghai Tengfu Financial Information Services Co., Ltd., a wholly-owned subsidiary of Tencent.

In the fourth quarter of 2019, the average daily number of Tenpay commercial payment transactions exceeded 1 billion, with monthly There are more than 50 million active merchants, and the number of annual transactions exceeds 550 billion

On November 9, 2020, Lin Haifeng took over as the legal representative of Tenpay Payment Technology Co., Ltd.

2020 In December, Tenpay was fined 8.77 million yuan by the Shenzhen Central Branch of the People's Bank of China for violating relevant regulations on payment business

In the fourth quarter of 2020, Tenpay continued to carry out special "anti-gambling and anti-fraud" governance work< /p>

In June 2021, Tenpay and Tencent Financial Management jointly launched "anti-fraud dishes" with Aunt Qian Community Fresh Food Chain Store

In November 2021, the National Anti-Fraud Center and Tenpay Tongtong jointly released a "WeChat Moments Public Service Announcement" and launched an anti-fraud animation campaign