Details of Behavior: Make Customers Feel Attention Service details)》. This shows the importance of behavioral details in the service process. The same is true for the logistics industry. I remember a

Details of Behavior: Make Customers Feel Attention Service details)》. This shows the importance of behavioral details in the service process. The same is true for the logistics industry. I remember a boss once complained: Foreign-funded enterprises have too many requirements, which are simply harsh. We two drivers went to a foreign company's warehouse to load goods, but we were not even allowed to enter. Later I learned that the reason why they were not allowed to enter the factory was because another driver sitting in the passenger seat of the truck took off his shoes and put his feet up on the windshield. This case makes people laugh and cry - how can a company's factory and warehouse store allow a vehicle like yours that does not pay attention to safety to enter? There is another case that happened in a company around us. Trucks from two logistics companies were loading goods at Procter & Gamble's warehousing base. Due to parking issues, the drivers of the two logistics companies had a quarrel, which gradually turned into a physical conflict. P&G Warehousing immediately expelled the trucks of the two logistics companies and notified them of the termination of the logistics service agreement that night. These are considered serious behavioral errors. Some small behavioral details are also worthy of our attention. When customers come to deliver goods, we pile their goods randomly and behave inappropriately in front of customers, such as spitting, throwing cigarette butts, playing cards and sleeping in the company office, etc., which will offend customers, especially customers who pay attention to details. These details are often taken into consideration when making a choice.