How to do a good job in vehicle management under the new situation

As an important part of the public security foundation, the vehicle management office is a window and link to closely contact the people, and it is also the first line of defense to prevent road traffic accidents. The effectiveness of the vehicle management office directly affects the relationship between the party and the masses and the relationship between the police and the people. Especially in today's era of rapid social and economic development, how to improve the law enforcement ability of vehicle management police and the service level of staff, strengthen service awareness, implement convenience measures and satisfy the people is the primary problem to be solved in the current vehicle management work.

Situation faced by vehicle management.

1. In recent years, with the rapid development of economy, the number of motor vehicles has doubled, the workload of vehicle management business has soared, and the daily work of vehicle management office has become heavy. Every day, the lobby of the vehicle management office is crowded with people waiting in line to enter the house to check the car. It has become a common phenomenon in the vehicle management office. In the case of a large business volume and a small police force, our vehicle management police and staff are sometimes unable to meet the needs of the people who come to handle business because of their busy work and lack of enthusiasm.

Second, the institutionalized management of business processes has not been well understood and adapted by the masses, which makes people feel more institutionalized and less humanized. When a new car enters the house, it has to go through many posts, many procedures and documents are indispensable. Because it is impossible to queue up according to the process and bring all the information at once, coupled with the large number of people entering the house and the long waiting time, I feel that the procedures for applying for the vehicle entrance are too cumbersome, and it is bound to happen that I can't go to the vehicle management department once, twice or even many times.

Third, the ideology of serving the people wholeheartedly is not strong enough, and the professional quality of a few staff members is uneven. In practical work, a few policemen and staff pretend to be law enforcers and turn a blind eye to the difficulties of the people, thus ignoring the service nature of vehicle management work and seeing themselves more as exercising state power. At the same time, because the regulations of the higher authorities on the vehicle management department are relatively rigid and the flexible space is limited, the people do not understand them. They think that the heartlessness of the vehicle management police brings them inconvenience, and it is more difficult to do things in the vehicle management department, which has a negative impact on the people's thinking.

Ideas and measures to satisfy the masses in vehicle management.

Vehicle management is the window of traffic police business. County-level vehicle management offices at the grass-roots level should closely focus on the guiding ideology of serving the people, the overall situation of economic construction and public security work, adhere to the working idea of "grading assessment as the carrier, quality education as the foundation, business norms as the core, scientific and technological means as the guarantee, and people's satisfaction as the goal", and always conscientiously implement the service theme of "people's satisfaction and dissatisfaction" in specific work, as long as the following points are earnestly achieved,

First, strengthen the sense of purpose and strive to build a service-oriented vehicle management office. In recent years, with the rapid development of economy, more and more cars and motorcycles have entered the homes of ordinary people, the number of drivers has soared, and the business of the vehicle management office has become busy. At present, a small number of police officers have a weak sense of purpose, lack of understanding of the importance of vehicle control work under the new situation, lack of patience and enthusiasm, have not really solved the problem of "for whom to enforce the law", lack of deep feelings for the people, and privileged thoughts still exist. Therefore, in order to build a service-oriented vehicle management office that people are satisfied with, we must take various effective measures around the working objectives of "civilized language, high-quality service, innovative business, fair law enforcement and people's satisfaction", constantly improve the service level of police and staff, and improve the satisfaction rate of the people. According to the needs of the people, new service measures can be adjusted and introduced in a timely manner, such as providing people with the business of mailing driver's licenses and informing them of matters needing attention, arranging chairs, tea sets and drinking fountains in the business hall, and providing pens, ink and glue needed to fill in the application form.

The second is to promote the openness of police affairs and establish and improve the supervision mechanism of the vehicle management office. It is necessary to announce the legal basis, procedures and charging standards of all aspects of various businesses in the office, help guide the masses to handle various businesses, and provide convenience for the masses as much as possible. At the same time, the names, alarm numbers, responsibilities, supervision, reporting, complaint numbers and suggestion boxes of the police are enlarged on the wall, so that the masses can see at a glance, accept the supervision of the masses anytime and anywhere, and start from the places where the people are most dissatisfied.

Start from where the people are satisfied.

The third is to adhere to standardized management and implement measures to facilitate the people and benefit the people. Vehicle management departments should adhere to the principle of "openness, fairness and justice", enhance the transparency of work, adhere to standardized management, and handle business according to law. It is also necessary to further implement the traffic management measures of the Ministry of Public Security to facilitate the masses and improve the service image and level. As long as the people have questions, no matter which post they ask, they should give a clear explanation until the people understand it, completely solve the problem of "cold, hard, horizontal and pushing", and truly make power work for the people, love the people, benefit the people and do things for the people.

The fourth is to change the work style and satisfy the people with quality service. The staff of the vehicle management office should take "all for the people's satisfaction" as the fundamental starting point of their work, start with improving the ideological consciousness of employees, and try their best to do good things and practical things for the people in their work, taking the people's satisfaction as the starting point and the end result of all public security vehicle management work; Regard the interests of the masses as no trivial matter, sum up the experience of the masses in the work, listen to the opinions and voices of the masses, and draw wisdom and strength from them; Let everyone "think for the people" in thought, "love the people" in emotion, "serve the people" in action, and let the consciousness of "satisfy the people, worry about their urgent needs, think about their thoughts and help them" be firmly rooted in the hearts of police officers and workers, and face the people with quality services.

Fifth, pay close attention to education and training to improve the law enforcement level of the police in the vehicle management office. The work of DMV is the window of external law enforcement, with strong policy and high principle. Strengthening the professional training of police and improving their professional level and service ability is a necessary means to strengthen the standardized construction of vehicle management windows. Police officers engaged in the work of the vehicle management office should undergo strict training. Combined with the actual work of the vehicle management office, they can take the form of daily study and irregular short-term rotation training, or organize seminars on the professional knowledge of vehicle management business to improve the legal knowledge and professional skills of the police, effectively improve work efficiency and satisfy the people.