Methods and skills of grid workers in handling complaints

1. "One Heart" Become a politically savvy person, grasp the backbone of grid members and party members, change from "standing and watching" to "following and doing", and find a way to work.

Since the community grid members took up their posts, they have walked the streets and alleys to serve the people and set up green channels between the community and the grid. "Service must be sincere", and we must do things in the right way, decide things in the right way, and explain things in the right way, so that there are people to ask questions and people to take care of things, so as to facilitate the residents of the jurisdiction.

2. “One picture” draws the boundaries of the grid.

After the community grid members clarify the grid work tasks, they claim their "responsibility field", start with familiarity with the community infrastructure construction and human settlement environment, and conduct meticulous field surveys and accurate statistics, including manhole covers. The number of buildings, greening construction, road planning, telephone poles, fitness equipment, traffic distribution around shops and other specific conditions are clearly understood, becoming a "living map" of the community.

3. Grid members should "do their part" to improve people's awareness of service and the basic skills of serving the people, conduct household service inspections, and achieve satisfactory feedback from the people.

To this end, the community carries out regular business training in conjunction with the regular meeting system. On the one hand, it learns and works at the same time, and through learning and applying policy and business knowledge to actual work, it answers questions and provides policy and policy information to residents. Send warmth and care.

On the other hand, you learn by doing, discover your own shortcomings and existing problems in the process of doing work, and improve your personal abilities through humbly learning and asking for advice in a timely manner.

4. Use "a pen" to record residents' needs and keep records and registrations.

Keep in touch with the masses, understand, convey and resolve public sentiments, help the government complete community management and services, minimize conflicts, promote harmony in the jurisdiction, and be able to proactively identify problems and deal with them in a timely manner , strengthen the government's management capabilities and processing speed in the city, and solve problems before residents complain.

Fifth, we must use true feelings to solve the key problems and solve the things that residents want to solve most. Even if they cannot be solved now, we will adhere to the working principles of promoting democracy and respecting public opinion in handling affairs.

Officers must think carefully, do practical work under the guidance of major policies, and deal with emotional issues, so that residents can report what they want to say and complain in a timely and accurate manner without leaving home, so as to form residents' suggestions and opinions, so that residents can Residents will run less and become their “spokesmen”.

Work tasks

1. Operate information collection equipment, inspect and discover problems in municipal engineering (public) facilities, city appearance and environment, social management affairs, etc. within the grid, and accept complaints from relevant people Report;

2. The operating system platform verifies, reports, and records the problems found or reported by the public in municipal engineering (public) facilities, city appearance and environment, social management affairs, etc. within the grid;

3. Study the filing of issues related to municipal engineering (public) facilities, city appearance and environment, social management affairs, etc. within the grid, and propose resolution plans;

4. Responsible for notifying the responsible units related to the issues , and assist in solving problems;

5. Verify the problems reported by superiors, assist the responsible unit in handling them, and provide feedback on the results;

6. Collect, organize, and analyze relevant information and data, Propose suggestions for optimizing urban governance within the grid.

The above content refers to Baidu Encyclopedia-Community Grid Member