Summary of bank employees' work

The emergence and development of banks are related to the development of monetary commodity economy, and the currency exchange industry in pre-capitalist society is the basis for the formation of banking industry. The following is my summary of the work of bank employees, hoping to help everyone!

Summary of bank employees' work in 1 20xx. Under the correct leadership of the bank, I strengthened my study, corrected my work attitude, worked hard in my post according to the bank's work requirements, served customers sincerely, completed my work tasks well and achieved certain results. The work in 20xx years is summarized as follows:

First, complete the task and get good grades.

In 20xx, as a front-line teller, I set my task as two aspects: one is to do a good job as a front desk teller, and the other is to actively sell bank wealth management products. In the work of the front desk teller, I am careful, legal and legal, and basically achieve zero violations and zero errors; When selling bank wealth management products, I actively promote and recommend them.

Second, actively expand business and do a good job of new and old customers.

I always set up the concept of customer first in my work. While doing a good job as a front desk teller, don't forget to actively sell bank wealth management products and expand the space of bank wealth management products with customers as the center. In order to attract new and old customers to buy bank wealth management products, we are anxious about customers' needs, think about customers' thoughts, impress new customers with details, and protect old customers with true feelings, and achieved good results. In the process of serving old customers, I carefully introduce relationship marketing, so that old customers can maintain enough confidence and goodwill in our services and products, consolidate their loyalty, encourage old customers to keep buying, and always keep the consistency of information coordination with banks, so as to achieve a win-win situation for both banks and customers. I also use the relationship between old customers to introduce new customers, and take old customers as the chain to drive new customers, thus expanding the sales of bank wealth management products, so that I can not only complete the sales task of bank wealth management products, but also promote the improvement of bank economic benefits.

Third, establish a sense of service and sincerely serve customers.

In my daily work as a front-line teller, I keep the spirit of seeking truth from facts, seeking truth from facts and being pragmatic, perform my duties in good faith, treat customers honestly, provide caring services and enhance my appeal to customers. Put the true feelings into the words and deeds of customers, adhere to the people-oriented, customer-oriented, all for customers, smile seriously, understand and be more enthusiastic in the service process; Start with a smile, always give customers a bright smile, treat customers as friends in good faith, serve with heart, and solve problems for customers; Always adhere to customer-centric, adhere to the interests of customers as the first consideration, sincerely display our high-quality service image, realize sincere service and unlimited care, provide value-added services and care for different customers, and improve customer loyalty.

In 20xx, according to the requirements of the bank, I did a good job as a front desk teller, actively sold bank wealth management products, completed the task, and achieved good results, and my service attitude and organizational discipline were obviously improved. On the basis of my achievements, I will continue to strengthen my study, improve my work skills and service level, work harder and harder, do my job well, create excellent work performance, and make my due efforts and contributions to the sound and rapid development of the bank.

Summary of bank employees' work 2. Time flies, time flies. In the busy and fulfilling work, we spent a significant 20xx year. It is gratifying to look back on the work of this year. Under the leadership of leaders at all levels of the sub-branch, under the guidance of the president of the sub-branch, and with the joint efforts of colleagues, we actively studied business knowledge, improved the level of various business skills, earnestly performed our duties, always kept in mind the internal control system, achieved various work indicators throughout the year, and improved our ideological awareness, professional quality, operational skills and quality services. The work of this year is summarized as follows:

I. Main Work Contents and Responsibilities

I joined the company in 20xx as an ordinary teller. On weekdays, it mainly focuses on counter private business and corporate business. Seemingly simple operation, but you need to accumulate and learn more operation processes on weekdays, update them day by day, and treat the occurrence and audit of every business with concentration, care and patience, especially for business. A month's check processing capacity is relatively large. In order to reduce the refund rate and improve my level of handling the company's business, I insist on carefully reviewing all the elements of each bill and strictly require myself and my customers to fill in the specifications with high standards. The internal control system is also kept in mind when every business happens, the seven-step service process is generous and decent, and all policies are put in place.

Second, my harvest and growth.

I am glad that I can join the bank and become a member of it. In my nearly one year's work, my values and outlook on life have changed greatly. She made me believe that anything is possible in life, as long as I am willing to work hard to create. Of course, only by contributing to the enterprise can we realize our own value. First of all, in a working group, everyone should unite, help each other and make progress together, because unity is the premise of mutual benefit. Secondly, it is the basic requirement to do your own job well. As a teller, you should know what you should and shouldn't do, be independent and have courage. In addition, customers are the main body of our development, and it is our duty to serve customers well. Studying customers can help us understand their business needs, strive to satisfy every customer and safeguard every customer through our own efforts. Of course, after getting familiar with the business and understanding the internal control of the enterprise, it is our duty to make constructive suggestions on some potential loopholes or development of the enterprise, which is also a good contribution to the enterprise.

In today's increasingly fierce market competition, while having enthusiastic service attitude and skilled business ability, we must constantly learn and improve our various abilities in order to provide customers with more efficient and better services. All kinds of training and skill assessment organized by our bank provide a strong guarantee for me to improve my business skills as soon as possible. I always take an active part in all kinds of training, insist on listening to lectures carefully, and strive to improve my professional ability in combination with the rules and regulations and laws and regulations I usually study. Through a period of work, I deeply realized that banking is a high-risk industry, and every little detail and element should be paid attention to when handling every business. It can be a check, signature, guest signature, handprint, registration and transaction code. A business may involve many details. If you are not careful and don't think about it, there may be risks, such as lending. The details are not trifling, and need to be taken seriously. Grasping every pass is to control the risks of our bank and to be responsible for ourselves.

Third, the existing shortcomings and the direction of efforts

Looking back on the work in 20xx, although all the work can be carried out smoothly, we know that we still have shortcomings and need further improvement. First, the study is not strong enough. In the new economic era based on information technology, new situations and problems emerge one after another, and new knowledge and science are constantly coming out. Faced with severe challenges, it is urgent to speed up the pace of learning. I always believe that opportunities are reserved for those who are prepared, so after work, I am still preparing for obtaining certificates such as fund sales qualification and intermediate accounting title. Second, personal emotional control is not good. In view of the above problems, the future efforts are as follows: first, strengthen theoretical study and further improve their own quality; Second, change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work with full working conditions, and actively cooperate with leaders and colleagues to do a better job.

Four. Outlook for the new year

Qu Yuan has a famous saying: "The road is long, but it's Xiu Yuan, so I will go up and down for it." . The financial industry still has a long way to go. I firmly believe that due to my love for the financial industry and the professional knowledge I have learned, I will closely combine my personal ideals with the development of the enterprise and give full play to my work enthusiasm, creativity and initiative. I will finally realize my personal value and move towards a better tomorrow with our xxx bank.

Summary of bank employees' work 3 20xx to 20xx is a few years of rapid development of banks. For me, these years are also three years of hard work, three years of adapting to change, three years of pioneering and innovating, and three years of clearing my mind and accelerating development. In these three years, with the development of the bank, I have completed the integration of myself and my work. In these three years, the organization and leadership have given me many opportunities to learn and exercise.

First, strengthen business study, improve their comprehensive quality and adapt to the needs of the new situation.

Since I have been engaged in savings work, I have attached great importance to the cultivation and study of personal business ability. While providing standardized and high-quality services to depositors, we should study business skills assiduously, actively and conscientiously learn new business and new knowledge on the basis of mastering the original business processes, and learn from leaders and professional departments with an open mind if there is anything we don't understand. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the bank reform at various stages.

Second, with a high sense of responsibility and customer-oriented service concept, we will implement quality work.

I always adhere to the concept of "customer first", regard the customer's affairs as my own business, put myself in the customer's shoes, think about the customer's urgent needs, boldly explore ideas, adopt different working methods for different customers, and strive to provide the best service for customers in order to win their support for our business. It has been praised by different types of customers for many times and has never received a customer complaint.

The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day something new appears and something new happens, which requires me to change with the situation. It is my goal to learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve my post-holding ability, train myself to be a comprehensive BOC employee and plan my career better.

Of course, I still have some shortcomings in handling and operating some details. In the future, I will continue to do my job well, and always spur and improve myself with the service concept of "endless service, innovative service and lasting service". With the care, guidance and help of leaders and colleagues, I will improve myself and be more strict with myself, contribute to the reform and development process of the bank, and implement the quality service work!

Third, the work prospects

I hope I can continue to work in my current savings position, and I am conscientious and conscientious, so I also choose the position of comprehensive teller for the current job competition. I once got the first grade in the 20xx and 20xx skill exams for two years, but my only regret is that I didn't rush the 5-star teller, so my future goal is to try my best to test the 5-star teller, whether it is possible or not.

Summary of bank employees' work 4 Time flies, and a year is fleeting. Looking back, with the care of the leaders of the Postal Savings Bank and the help of my colleagues, I have successfully completed various tasks through my continuous efforts. Now I will report my work in the past year and my next plan as follows:

I. Summary of work

Over the past year, I have always adhered to the principle of "work first", conscientiously implemented all the rules and regulations in the institute, worked diligently, took customer satisfaction as the purpose, thought about what customers thought and were anxious, and strived to provide standardized and high-quality services for depositors, and achieved good results.

(1) I grew up by asking questions with a clear conscience. As an old employee of the Postal Savings Bank, I have the spirit that calves are not afraid of tigers, and I am at a loss for my future career. In order to be competent for my job, I am not ashamed to ask questions, and keep asking my colleagues for advice and learning with an open mind, so as to try to integrate myself into the role as soon as possible and become an excellent employee of luntai county Postal Savings Bank as soon as possible. Over the past year, with the care and guidance of the unit leaders and the care and help of colleagues in the unit, I have mastered various business skills and processes through my unremitting study and hard study. Many things happen. Through continuous learning from books, from practice and from colleagues, I finally grew into a familiar hand and a professional postal savings bank employee.

My efforts paid off. Since I entered the bank, I have been recognized and trusted by leaders and colleagues, which is my great honor. I often use this as a driving force and constantly push myself. I want to work hard and be an old ox. I think so, and I do the same. At present, in the face of increasingly fierce competition in the banking market, how to win a place in the fierce market competition is a difficult problem for China's banking industry. In order to complete the work objectives and tasks, I resolutely abandoned the "small" family to care for the "big" family, entrusted my children to my parents' care, devoted myself to my work, took advantage of my interpersonal and social advantages as a local, sacrificed my personal rest time, went deep into the villagers' homes at night, actively promoted our products to customers, patiently explained and analyzed the advantages and disadvantages brought by the postal savings bank for their services and the interests they cared about, and won their understanding and support, thus successfully completing the work. Although I have no time to take care of my family and rest, I have been rewarded through my own efforts.

(3) I won a smile in my dedicated service. A good bank comes from a good service. Civilized and standardized service is the requirement of social development for the service industry, and it is also the need of the survival and development of the Postal Savings Bank itself. In my mind, I always adhere to the service concept of "thinking about what customers think, caring about customers and thinking about what customers think", earnestly abide by the employee's code of conduct, achieve code of conduct, language standard and operation standard, and strive to provide real convenience for customers. The service is endless. Only by constantly surpassing and challenging ourselves can we provide more satisfactory services to our customers. Through our own efforts, we will continuously improve the service level and promote business development. I have always regarded the Postal Savings Bank as my home and my customers as my relatives. I use my enthusiasm and down-to-earth work style to convey a sincere heart to my customers and win their trust and smile. In my opinion, customer satisfaction is my happiness and happiness.

(4) I feel happy from my persistence in the road. I firmly believe that only by combining closely with my career, basing myself on my duties and being down-to-earth, can I realize my life value and goals. I love this job and always handle every business with a pragmatic and meticulous attitude; Always receive every customer with a natural, open-minded, cordial and sincere attitude; Always complete every task assigned with dedication and dedication. At work, I always remind myself to be kind to others. When I meet unreasonable customers, I always try to tolerate and understand others. When I get the understanding and respect of customers, I always look happy.

Second, the existing shortcomings and the direction of future efforts.

Looking back on this year, I also have some problems: first, my business study is not in place, and I lack the sense of urgency and consciousness of learning; Second, when you are tired of work, your mind will relax, which is a sign of poor self-discipline ability. In view of the above problems, I will strengthen theoretical study, further improve my own quality, change my work style, strive to overcome negative emotions, improve the quality and efficiency of my work, and actively cooperate with leaders and colleagues to do a better job.

Three. 20xx work plan

In the coming year, I will persevere and strive to do better. Focusing on the goal of "customer-centered, account-based, grasping the big and not letting go of the small", we adopted the strategy of "ensuring the stability of big customers, striving for small customers and actively expanding new customers", making new contributions to the Postal Savings Bank and striving to do the following "four services".

(A) do a good job in good faith services to attract customers. In the fierce market competition, establish the integrity brand image of Postal Savings Bank. First of all, start from me, honest service, honest hospitality, honest storage. Improve the credibility and reputation of our bank through honest service, so as to attract more depositors, especially self-employed individuals, institutions and institutions, to become our important customers.

(2) Do a good job in fine service to retain customers. It has always been my goal to serve wholeheartedly, put customers first, pay attention to details and pursue perfection. I want to help depositors manage their finances through meticulous, personalized and professional services, think about what depositors think and what depositors are anxious about, so that depositors can really feel meticulous service, let customers consciously stay in our bank and strive for new depositors to transfer to our bank.

(3) Do a good job of sincere service and impress customers. I will firmly grasp the historical opportunity and geographical advantage of luntai county's great development, and formulate point-to-point service strategies for special groups and specific people, so as to serve and influence customers sincerely, sincerely and sincerely. Let customers truly feel that our service is real and put themselves in their shoes, and let customers be truly moved by our service and stay in our bank.

(4) Do innovative services to attract customers. I know that only service innovation can be in an invincible position in the fierce market competition. As employees of the Postal Savings Bank, we should focus on the development of the bank and the interests of customers. In the process of service, we should constantly sum up innovation, constantly explore changes, and constantly innovate through various ways and means to meet the financial needs of different groups and customers. We should consciously integrate our innovative service concept into the corporate culture and brand of Postal Savings Bank, and attract more customers through innovative service and brand influence.

Summary of bank employees' work 5 Time passed quickly, and in a blink of an eye, the year of 20xx was drawing to a close. Looking back on this year's work, under the correct leadership of the leaders, I have earnestly organized and studied and implemented the spirit of the Party, and my ideological quality, professional ability and comprehensive quality have been greatly improved. Personally, I have made great progress and gained a lot. As a bank teller, I have seriously accumulated my daily work experience and devoted myself to learning new business skills, thus making my due contribution to the development of our bank. The personal work summary report for this year is as follows:

First, persist in studying and constantly improve political and ideological quality and work ability.

If you learn, you will make progress; If you don't learn, you will drop out. The times require us to keep pace with the times, study hard, learn the ability to work, the driving force for progress, and the vitality for innovation. Only by strengthening study can we really be mature in thought, theory and business, do our job well and complete the task with good quality and quantity. My working principle is "Do what you do, love what you do, be proficient in what you do, and be diligent and practical". Through studying, I have further strengthened my political acumen, kept a clear head and stood firm in the face of specific things, put the collective interests first and the individuals second, and my thoughts are gradually maturing. Actively learn from leaders and colleagues around you in life, improve your communication skills, and gradually solve and think about problems.

Second, earnestly perform their duties and strive to complete various tasks.

Since my work, I have resolutely obeyed the arrangement of the organization and leadership, overcome all kinds of difficulties, worked diligently and successfully completed all tasks.

(a) be conscientious and fulfill their duties. I usually take the initiative to pick up and drop off money. At work, I feel that I have many aspects to learn and strengthen. Therefore, at the beginning of my work, in addition to studying our relevant business operation books carefully, I also humbly asked other colleagues around me about the problems encountered in handling business. Make more use of the rest time to learn the business of other counters, so that I can master the comprehensive banking business as soon as possible and improve my professional quality. Through the usual accumulation, when I transferred from the original savings counter to the company's business, I could quickly adapt to the new job and greatly reduced the transition time. At the same time, I also practice business skills such as operating system, so that I can provide customers with high-quality, efficient and fast services. In my future work, I will continue to maintain a positive learning attitude and innovative consciousness, and at the same time humbly ask other colleagues for experience, so as to adapt myself to this position as soon as possible and live up to the expectations of the leaders.

(two) grasp the overall concept, actively support and cooperate with the unit leaders to carry out various work. Conscientiously implement the work requirements of the sub-branch and complete the tasks assigned by the superior with good quality and quantity; Strengthen management, do a good job of unity and rally morale; Actively participate in the formulation of various plans and plans, do a good job in analysis and prediction, put forward reasonable suggestions, make accurate decisions, and promote the healthy, sustained and rapid development of various banking businesses. Earnestly perform their duties and give full play to the role of leading tellers. First of all, it is necessary to reasonably arrange the cash business of the counter staff, fully mobilize the enthusiasm of all employees, and establish a post responsibility system and work quality assessment system with "clear division of labor and consistent powers and responsibilities". Create a good learning atmosphere, organize internal employees to learn business knowledge, rules and regulations, policies and regulations, and carry out various forms of on-the-job training to improve the professional quality of internal employees.

(3) Do a good job in the standardized operation of business and the inspection and implementation of various internal control management measures. Bank settlement business is a high-risk part, and the internal control construction of settlement business should be placed in an extremely important position. Starting with standardizing the counter operation of settlement business and strengthening management, we should do a good job of leading tellers' immediate, regular and irregular self-inspection, and strive to eliminate all kinds of potential risks and ensure that the risks in settlement links are minimized. Do a good job in self-discipline supervision of key businesses, key links and key time periods, urge and correct problems immediately when found, and actively cooperate with the supervision and guidance of higher authorities.

(4) Improve the service concept and comprehensively improve the standard service level. Service is the lifeline of banks. Every employee agrees with this concept and is aware of it, which promotes the deep-level, high-level and all-round development of services and enhances the competitiveness of the Bank among peers. Standardized service is also a manifestation of active marketing. Improve the service quality and provide customers with better and more distinctive services than other banks, so as to safeguard customer resources.

In short, although some achievements have been made in the work, there is still a certain distance from the requirements of excellent bank tellers. In the future work, I will further improve and upgrade myself, give full play to my special skills, give full play to my subjective initiative and work enthusiasm, coordinate the relations in all aspects, and give full play to my greatest work potential.