Can I complain about a hotel price increase?

1. Can I complain about a hotel price increase?

1. Can I complain about a hotel price increase? If a hotel increases prices illegally, consumers can call the relevant hotline to complain and report. If the hotel has a temporary price adjustment, it needs to inform guests in advance to let them know, and fulfill its obligation to clearly mark the price and notify in advance. Otherwise, the relevant hotel will bear legal responsibility and be subject to administrative penalties.

2. Legal basis: Article 577 of the "People's Republic of China and Civil Code"

If one party fails to perform its contractual obligations or the performance of its contractual obligations does not comply with the agreement, The party shall bear the liability for breach of contract such as continuing to perform, taking remedial measures or compensating for losses.

Article 14 of the "Price Law of the People's Republic of China"

Operators shall not engage in the following unfair price practices:

(1) Mutual Collusion to manipulate market prices and harm the legitimate rights and interests of other operators or consumers;

(2) In addition to reducing prices of fresh goods, seasonal goods, overstocked goods and other goods in accordance with the law, in order to exclude competitors or Monopoly the market, dumping at prices below cost, disrupting the normal order of production and operation, harming national interests or the legitimate rights and interests of other operators;

(3) Fabricating and disseminating price increase information, driving up prices, and promoting Commodity prices rise too high;

(4) Using false or misleading pricing methods to trick consumers or other business operators into conducting transactions with them;

(5) Providing For the same goods or services, price discrimination is carried out against other operators with the same trading conditions;

(6) Using means such as raising the grade or lowering the grade to acquire and sell goods or provide services, thereby raising or lowering the price in disguised form ;

(7) Violating the provisions of laws and regulations and seeking huge profits;

(8) Other unfair price behaviors prohibited by laws and administrative regulations.

2. What are the responsibilities and obligations of the hotel

1. Respect and protect the human rights of guests. Human rights also include the right to privacy. Once a hotel room is rented, the right to use the room belongs to the guest, and unauthorized persons are not allowed to enter the room.

2. Ensure the personal safety of guests. Consumers have the right to demand that the goods and services provided by operators meet the requirements for protecting personal and property safety.

3. Ensure the safety of guests’ property. A safe deposit box, cabinet, storage room, or safe for passengers' belongings should be set up, and a dedicated person should be designated to be responsible for safekeeping. It is necessary to establish a registration, collection and handover system for the finances deposited by passengers.

4. Inform guests of their obligation to pay attention to safety. Hotels should take protective and warning measures in places that may endanger guests' personal and property safety. Warning signs should be in Chinese and foreign languages, such as in swimming pools, gyms, etc.

5. Provide hardware and services that meet grade standards

6. Obligation to provide true information. Provide clearly marked prices for goods, and no false advertising is allowed

7. Comply with relevant laws, regulations and contractual obligations.