Three summaries of consumer rights protection work

Chapter 1

Since 20XX, the city’s consumer rights protection work has focused on the implementation of the new consumer law, closely focusing on the circulation of commodities Focus on quality supervision, 12315 consumer complaint and reporting handling, various special actions and consumer education guidance, etc., achievements have been made in improving consumer safety awareness, improving social safety mechanisms, resolving consumer rights disputes, strengthening market supervision, and cracking down on consumer infringement and illegal activities. It has achieved significant results, effectively protected the legitimate rights and interests of consumers, improved the efficiency of consumer supervision, created a consumption environment more conducive to the protection of consumer rights and interests, and effectively maintained consumer safety and market stability. In the first half of this year, we mainly focused on the following tasks:

1. Pay attention to the popularization, training and implementation of the new "Consumer Law" to create a strong atmosphere for protecting consumer rights and interests in accordance with the law

First. In the training and application of the new consumer law, we must firmly grasp the main features and new regulations of the new consumer law to provide legal support for effectively safeguarding the legitimate rights and interests of consumers. Second, various forms of publicity and popularization activities for the new consumer law were carried out. Through law-study activities before government meetings, March and 15 activities, food safety publicity week, on-site consultation services, setting up publicity boards, distributing promotional materials, holding symposiums, setting up consumption classes, etc., popularize new consumption laws and consumption* knowledge, and guide The majority of consumers safeguard their rights and interests in accordance with the law, and the majority of operators' awareness of law-abiding operations and consumers' awareness of legal compliance have been significantly improved. The third is to carry out learning and training on the new consumer law in various forms in the system, and organize relevant administrative law enforcement departments, operators and consumer representatives to focus on learning and discussion, and achieved obvious results. Fourth, through the "Integration of Consumer Affairs into Community Grid Management" and the 12315 "Five Advances" activities, the new consumption law will be introduced into communities, shopping malls, markets, supermarkets, enterprises and scenic spots, and "consumption education" will be carried out through consumer * service stations and consumer education demonstration bases. The promotion of “point-to-point, face-to-face” has been widely praised by consumers and enterprises. The fifth is to use television, newspapers, magazines, the Internet and other media for publicity. The characteristics of the new consumption law and specific issues in its application were publicized and reported in Meishan Daily, China Consumer Network, and Sichuan Consumer Network, and achieved good results. Through a series of publicity and education activities, the whole society's awareness of the new consumer law has been improved, operators' consciousness of operating with integrity and law-abiding has been enhanced, consumers' awareness of safety has been enhanced, and a deep atmosphere of law-abiding safety has been formed in the city, further creating Create a scientific, rational, secure, safe and sustainable consumption environment.

Second, focus on commodity quality supervision in the circulation field to create a safe and secure consumption environment

First, based on market inspections, further improve and consolidate the long-term mechanism for commodity quality supervision and supervise operations Operators must conscientiously implement product quality management responsibilities, strengthen the integrity and self-discipline of operators, implement purchase and sale inspection systems, certificate and invoice request systems, and delisting of unqualified products to control the source of product quality. The second is to strengthen market supervision, organize random inspections of product quality, investigate and deal with substandard products and other types of consumer infringement and illegal activities, and further intensify supervision. Combined with reality and based on functions, we will further strengthen supervision in circulation, consumption and other links, severely crack down on various illegal activities that infringe on the legitimate rights and interests of consumers, effectively safeguard the legitimate rights and interests of consumers, and create a safe and secure consumption environment. In accordance with the unified deployment of the provincial and municipal industrial and commercial bureaus, 135 batches of 7 categories of commodities, including steel, range hoods, fire-fighting equipment, automotive supplies, gold jewelry, wires and cables, and mobile phones, have been randomly inspected across the city this year. 4 One batch of fire-fighting equipment and seven batches of automotive supplies failed to meet standards. The district and county industrial and commercial quality supervision bureaus are investigating and punishing the unqualified products, and the remaining products are still in the process of testing. Implement the "Measures for Punishments for Infringements of Consumer Rights and Interests", intensify law enforcement efforts, and safeguard the legitimate rights and interests of consumers in accordance with the law. Since the beginning of this year, the city's industrial and commercial authorities at all levels have filed and investigated 138 cases of illegal sales of substandard goods and various consumer infringements, with a fine and confiscation of 1.4 million yuan.

3. Focus on special rectification actions and carry out consumption in key areas*

First, in accordance with the work requirements of the Provincial Bureau's "Red Shield Spring Thunder Action 20XX", we have carried out a solid campaign to investigate and deal with violations of the legitimate rights and interests of consumers. action.

The second is to carry out special rectification work on the quality of children's products.

Focusing on children's clothing, children's shoes, children's toys, strollers, child safety seats and other children's products, focusing on urban-rural fringe areas and rural areas, focusing on shopping malls, supermarkets, bazaars, wholesale markets, and small shops around schools etc. as key places, strengthen supervision over the quality of children's products in accordance with national mandatory standards, focusing on checking whether labels and warning signs are complete, whether the name and address of the manufacturer are indicated, whether there are Chinese instructions on the product packaging, etc. We dispatched 330 law enforcement officers, inspected 540 operating entities, regulated 6 unlicensed children's product operators, ordered 2 households to make rectifications on site, and accepted 10 inquiries and 24 complaints from consumers about the quality of children's products, thus saving the economy for consumers. The loss was 20,000 to 30,000 yuan. Through rectification, the children's products market has been further standardized and purified.

The third is to cooperate with the public security and other departments to carry out electric bicycle rectification work.

Fourth, in accordance with the requirements of the "Notice of the Meishan Administration for Industry and Commerce on Carrying out Consumption Protection Work in Key Areas", special rectification of consumption control in key areas will be carried out around the "Five Prominences". Highlight household electronics and electrical appliances, and focus on solving problems in product quality, after-sales service and repair services; highlight clothing, footwear and hats, and focus on solving outstanding problems such as irregular labeling, substandard quality, and potential safety hazards; highlight decoration Decoration materials products focus on solving problems in consumer safety; transportation products focus on solving outstanding problems that pose hidden dangers to road traffic safety and consumer personal safety; highlight consumption issues in relevant service fields and focus on solving false propaganda, unfair Issues such as fair contract format clauses. Through spot inspections of goods, we investigate and deal with illegal activities of selling substandard goods. Increase daily inspections, strengthen inspections of rural markets, urban-suburban areas, campus surroundings, and communities, conduct careful cleaning and inspections, and eliminate safety hazards in a timely manner; strengthen inspections of markets, shopping malls, and supermarkets, and urge operators to strictly implement the purchase of goods Inspection, purchase and sale ledger, quality assurance and other systems further standardize the business behavior of operators.

Fifth, in accordance with the requirements of the "Notice of Meishan City Industrial and Commercial Bureau on Further Strengthening Consumption Promotion in Relevant Service Fields", we organized and carried out consumption promotion in relevant service fields. Focusing on investigating and punishing illegal acts in the service field, we will effectively increase consumption* in the service field, continuously improve the level of consumer* public services, and promote the healthy and orderly development of the service industry; highlight key points, strengthen market inspections, and increase the detection of illegal acts. Investigating and handling efforts; combined with consumer complaints and reports, special rectification will be carried out in key industries such as cable TV, telecommunications, power supply, gas supply, water supply, medical care, beauty salons, tourism, intermediaries and other public service industries that are closely related to consumers; Focusing on issues such as inadequate after-sales service, service fraud, unfair format terms, forced consumption, false advertising, misleading consumption, and the use of special status and management advantages to restrict and infringe on consumers' legitimate rights and interests, we will effectively strengthen supervision and law enforcement, and collect achieve obvious results. The entire system accepted 85 consumer complaints in the service field, saving consumers 200,000 yuan in economic losses. Handled 10 cases of consumer infringement in the service field, resulting in fines and confiscations of 120,000 yuan.

Sixth, based on industrial and commercial functions, we cooperated with the Municipal Food Safety Office and the Municipal Food and Drug Administration to carry out food safety work, cooperated with the inspection of more than 50 food production units, inspected more than 800 food business households, and 60 markets. , more than 30 households operating without licenses were banned, more than 20 households were ordered to make corrections, and 31 cases of food violations such as trademarks, advertising, unfair competition, etc. were investigated and dealt with. Seventh, special rectification work on the quality and safety of fire-fighting products was carried out as required to promote fire safety.

IV. Grasp the handling of 12315 consumer complaints and reports

First, conscientiously implement the industrial and commercial administrative department’s methods for handling consumer complaints and the work specifications of the 12315 Complaints and Reporting Center, and uniformly use the word "consumer complaints" "Consumer Complaint and Reporting Record Book" and "Consumer Complaint and Reporting Work Manual", and conduct business training. The second is to further establish and improve the 12315* network, expand complaint channels, give full play to the role of the 12315 consumer complaint reporting network, and improve the quality of*. "One meeting, two stations", 12315 "five-in" and 12315 platform data information entry work has been solidly advanced, laying a good foundation for the development of various work on consumer rights protection. Strengthen the construction of "one meeting, two stations" and the "five entrances" of 12315, strengthen basic data entry work, lay a solid foundation at the grassroots level, and resolve consumer disputes at the grassroots level.

The third is to innovate working methods. We have developed a work plan for the integration of consumers into community grid management, and promoted this work throughout the city. We have established 12315 contact stations and consumer complaint stations in community norms in accordance with the "eight haves and four unifications" standards, and hired community network The grid officers serve as consumer safety liaisons to prevent general consumer complaints from leaving the community and achieve significant results. The fourth is to carry out the work of "transfer of lawsuits" to form a synergy of timely acceptance, smooth circulation, quick disposal, and effective investigation and handling. Hongya County Industrial and Commercial Quality Supervision Bureau handled 1 infringement and illegal case through "transfer of lawsuits", and the amount of fines and confiscations was 30,000 yuan. The city's security staff think about what consumers think, worry about consumers' urgent needs, serve consumers' needs, act sincerely and in accordance with the law, handle consumer complaints, and effectively solve consumers' problems. Since the beginning of this year, the city has received more than 3,000 consumer consultations of various types, handled 416 consumer complaints and reports, and recovered economic losses of 600,000 yuan for consumers.

5. Focus on consumer education and guide scientific and rational consumption

First, actively carry out consumer education, education and guidance. Make full use of radio, television, newspapers, magazines and other news platforms for publicity and reporting, and vigorously advocate civilized, healthy, green, environmentally friendly, and low-carbon consumption methods. The city has publicized and reported consumer rights protection content in various media more than 40 times. A large publicity momentum was formed. The second is to take the publicity and commemoration activities of the International Consumer Rights Day on March 15 as an opportunity to focus on breaking through hot and difficult issues in the field of consumption that are closely related to the majority of consumers, and strive to create a strong atmosphere of consumerism. The third is to carry out various forms of consumer education by organizing "consumer education lectures", legal activities in private enterprises, establishing and improving "consumer education demonstration bases", 12315 "Five Advances", etc. The fourth is to issue consumption tips and warnings in a timely manner, and strive to create a scientific, rational, safe, secure and sustainable consumption environment.

In the second half of the year, the city’s consumer rights protection work will focus on the promotion and implementation of the new consumer law and supporting regulations, commodity quality supervision in the circulation field, consumer safety in key areas, 12315 consumer complaint and reporting handling, and consumer safety integration Carry out work such as community grid management to improve * efficiency and safeguard consumer rights.

Chapter 2

In order to promote the healthy development of Shanghai's banking industry and create a harmonious and honest financial environment, we will cooperate with the city to carry out "Harmonious Financial Integrity Services" Shanghai Banking Industry 315 International Consumer Rights Day Publicity Week activities, in accordance with the relevant requirements of the Shanghai Bankers Association and branch offices, our bank carried out the "315 International Consumer Rights Day themed publicity activities" on March 15, 2013 in hundreds of branches in all districts and counties in the city. Although it was cold and windy on the day of the event, the service enthusiasm of our bank staff infected every customer who passed by and actively promoted and popularized financial knowledge. Improving the level of financial services and safeguarding the rights and interests of financial consumers are important measures for our bank to fulfill corporate social responsibilities and establish an industry service model. They also reflect our bank's core corporate values ??of "customer-centric". In order to safeguard the rights and interests of financial consumers, from the customer's perspective and thinking about what customers think, all 100 branches under the jurisdiction participated in the event and actively participated in the activities. They accepted customer consultations through the distribution of promotional leaflets and set up booths on site, and achieved good results. activity effect. The activities are carried out as follows:

1. Five branches of our bank participated in the promotion activity of setting up stalls at hundreds of branches across the city

Our bank’s Luwan Dapu Road Branch, Xuhui Damuqiao Road Branch, Pudong Lianyang Sub-branch, the public customer service team of the branch's business department, and Nanjing West Road Sub-branch, as five key outlets, participated in the promotional activity of setting up booths at 100 outlets in the city. Each activity unit attached great importance to the relevant notification after receiving it, organized and arranged staff as soon as possible according to the activity requirements, and prepared all kinds of publicity materials.

From 9:30 to 11:30 a.m. on March 15, five key branches of our bank set up an outdoor "financial knowledge popularization platform" at the entrance of the branch or in the open-air plaza where the flow of people is more concentrated, establishing a The "Harmonious Finance, Honest Service" roll-up publicity board also displays promotional materials related to telecommunications fraud risk prevention, bank cards, financial products and other aspects. It provides on-site knowledge guidance to the passing public, answers customer questions, and accepts customers. Complaints and Suggestions.

In addition to financial knowledge leaflets on "Preventing Financial Risks", "Bank Cards" and "Personal Finance" at the event site, each outlet also prepared information leaflets, cards, posters and currency anti-counterfeiting information on preventing telecom fraud. Knowledge promotion brochures, prevention of illegal fund-raising promotion leaflets, etc.

Branches such as Luwan Xietu Road Branch and Xuhui Damuqiao Road Branch are surrounded by residential areas. Most of them are middle-aged and elderly residents, who are the main customer groups of the branches. In view of the fact that many middle-aged and elderly customers are not very alert to the modus operandi of various fraudsters, and at the same time have vague concepts about various products, when introducing the promotional content in detail, our bank employees focused on the content in the promotional leaflet, and also Remind customers to read carefully and pay more attention to relevant knowledge. Since the branch business department, Jing'an Nanjing West Road Sub-branch and Pudong Lianyang Sub-branch are located in busy cities, they have chosen commercial areas with large flow of people or around the branches to accept on-site consultation and answers from past customers, with remarkable results. Some customers asked about the unknown fraudulent text messages they had received. Our bank staff immediately reminded the customers not to believe it and not to transfer money to the so-called "safe account". In addition, they prepared promotional materials for them to learn and understand, and reminded the customers to Learn more, understand more and take precautions in your daily life.

2. One hundred branches of our bank participated in financial knowledge popularization and publicity activities

Nearly one hundred branches of our bank also set up revolving doors, leaflets and branch promotion points. Promote financial risk prevention, account security, currency anti-counterfeiting and other knowledge to customers. Some branches such as Nanhui have combined the "Three Advances" activities to promote modern financial knowledge to the general public by entering residential communities, business districts, and small and micro enterprises, popularizing financial products, services, and laws, using vivid cases, explanations, etc. This will enhance residents’ vigilance against telecommunications fraud and other crimes. The vivid case explanations and the distribution of exquisite and helpful promotional leaflets made customers deeply feel the service enthusiasm of our bank staff at the event site, shortening the relationship with consumers and consolidating our bank's century-old brand.

After a day of activity promotion, our bank*** distributed to customers "Personal Finance", "Financial Risk Prevention", "Bank Card" and our bank's anti-*, anti-fraud and other promotional materials*** It has received more than 15,000 copies, received more than 5,000 customers, collected more than 800 service satisfaction questionnaires, and imparted essential financial knowledge and financial skills to consumers in an easy-to-understand way, fully demonstrating Bank of China's image of wholeheartedly serving customers has been well received by customers.

In the future, our bank will implement a long-term mechanism, continue to strengthen the popularization of relevant knowledge in this area, and continuously improve the level and quality of our bank’s services, so as to truly make our bank’s business and services closer to customers and meet customer needs, so as to Practical actions contribute to the construction of Shanghai as an international financial center and the construction of a harmonious financial consumption environment!

Chapter 3

In 20XX, the consumer rights protection work of the XX County Industrial and Commercial Bureau was arranged and deployed by the district and municipal industrial and commercial bureaus, with the goal of serving the "five-in-one" construction and "Pioneering and innovative service development" is the main line, highlighting key points, strengthening responsibilities, increasing commodity quality supervision in the circulation field and standardizing business activities in related service fields, actively building a scientific and standardized consumer * supervision and law enforcement system, and further improving the "one meeting, two stations" and The "Five Advances" work area and standardization level are to crack down on various illegal behaviors that infringe on the legitimate rights and interests of consumers in accordance with the law, and create a satisfactory market environment and a safe and secure consumption environment for the people. The bureau’s consumer rights protection work in 20XX is summarized as follows:

1. Focus on standardizing the construction of 12315 and give full play to the role of 12315*

——Improving 12315 consumer complaint reporting working mechanism. The first is to further improve the systems for consumer consultation, complaints, reporting and supervision, and holiday duty at county bureaus and industrial and commercial offices, and equip them with capable and capable staff to ensure sound institutions and complete systems. The second is to vigorously promote the rapid resolution mechanism for small consumer disputes, promote consultation and reconciliation of consumer disputes, improve consumer efficiency, and effectively protect the interests of the masses. The third is to give full play to the role of "one meeting and two stations" to make it truly a frontier for resolving consumer disputes and providing professional services. Due to the adjustment of some * station staff, 5 deputy webmasters and 11 12315 consumer * station were re-hired. Liaison Officer. Achieve quick response, standardized procedures, proper handling, powerful command, and accurate analysis, laying a solid foundation for timely handling of consumer complaints, and effectively improving the law enforcement effectiveness of the 12315 platform*.

——Do a good job in reporting consumer complaints. First, implement a monthly reporting system on the handling of consumer complaints and reports, and incorporate consumer complaints, report handling, dispute mediation success rate, satisfaction rate, etc. into quarterly supervision, half-year, and annual assessments.

The second is to give full play to the role of the "12315" command center, promptly and quickly divert various consumer complaint cases, and conduct timely follow-up visits to the settlement status of consumer complaint cases, so as to form a timely acceptance, smooth circulation, fast processing, and effective investigation of consumer complaint cases. work pattern. The third is to further strengthen the collection of data and information, and issue 12 consumer warnings through analysis of consumer complaints, reports and consumption hot spots to provide consumers with reliable data support for scientific consumption. Up to now, our bureau has accepted 17 consumer complaints and 2 reports, settled 17 consumer complaints, with a mediation success rate of 100%, saving consumers 65,286 yuan in economic losses; and settled 2 reports , confiscated 31 bottles of expired drinks, worth 77.5 yuan, and fined 2,000 yuan.

——The progress of the "Five Advances" work. In order to effectively safeguard the legitimate rights and interests of consumers, our bureau, in accordance with the arrangements and deployments of the district and municipal industrial and commercial bureaus, combined with local actual conditions, carried out in-depth "12315" consumption * "Five Advances" activities, continuously improved and improved the consumer * network, and effectively improved the The social credibility of the industrial and commercial departments has expanded the influence of the 12315 brand. The first is to establish and improve the self-discipline system in enterprises, shopping malls, markets, and scenic spots, vigorously promote the rapid mediation of small consumer disputes, promote consultation and reconciliation of consumer disputes, improve consumer efficiency, and effectively protect the interests of the masses. At the same time, we actively explore changes in consumption patterns, effectively connect people's mediation, administrative mediation, and judicial mediation by conducting administrative interviews with enterprises, increasing guidance on the work of the "12315" security station, and strengthening communication with the people's courts. Linkage, strive to achieve functional interaction, complementary advantages, and maximum sharing of resources, and effectively build a popular project of consumerism. The second is to accelerate the integration of complaint information and set up "fast channels" in 2 shopping malls, 2 schools, 1 company, and 2 administrative villages to guide the "fast channel" units to accurately and timely record and handle consumer complaints, and implement the general administration and district Integrated construction of complaint information filed by the bureau. The third is to combine activities such as "Creation of MLM-free communities (villages)" to carry out extensive activities to bring consumer knowledge to communities and rural areas. By answering consumer inquiries, the knowledge of identifying fakes and counterfeiting will be explained, and the identification of genuine and fake agricultural commodities and consumption knowledge will be held. Activities such as prize-winning quizzes continuously improve consumers' self-awareness. Up to now, *** has created: 113 "one conference and two stations" (including: 3 branches, 2 communities, and 108 village departments). There are 135 "Five Advances"* stations set up (including 18 enterprises, 1 shopping mall, 4 supermarkets, 4 scenic spots, 79 schools, and 29 religious sites) with 360 training station staff and voluntary supervisors 40 people.

2. Strengthen consumer safety education and carry out in-depth special rectification of consumer infringements

——Carry out colorful "March 15" International Consumer Rights Day activities. From March 13th to 15th, taking advantage of the market days, the XX County Industrial and Commercial Bureau, Consumers Association, Joint Comprehensive Management Office, Judiciary, Public Security, Procuratorate, Court, Quality Inspection, Health, Development and Reform, Civil Affairs, Transportation, Agriculture, Animal Husbandry, and Forestry , water conservancy, tobacco, mobile companies and other units and individual industrial and commercial households carried out massive publicity and consultation service activities in the county square, Jingheyuan Street, and Liupanshan Town Street. The first is to carry out large-scale consumer safety publicity and consultation activities. 32 member units have set up consultation service points to publicize relevant laws and regulations knowledge to the public on-site, explain and answer various legal and regulatory issues encountered in the consumption process, distribute publicity materials on laws and regulations, and accept consumer complaints on-site. The second is to carry out consumer safety promotion activities with guessing as the main form. At the publicity site, the riddles of each member unit focusing on the consumption field and industrial and commercial regulations became a highlight of this year's publicity, attracting people from all walks of life to actively participate in consumer* publicity activities, and exchange prizes at the riddle guessing site. The riddles were interspersed with consumer* knowledge and there were prizes. The Q&A enabled the audience to enhance their consumer awareness through entertainment, and was warmly welcomed and praised by the local people. The third is to hold an exhibition of counterfeit and shoddy goods. Through on-site display, comparison of true and false, and distribution of materials, consumers are taught relevant knowledge on how to identify counterfeit and shoddy goods and how to protect their own rights and interests, as well as relevant * methods, solving problems for consumers. * Difficult questions have improved the ability of consumers to identify fakes. The fourth is to focus on destroying counterfeit and shoddy goods.

There are 32 participating units in this event, with 38 hanging banners, 19 electronic displays, 56 display boards, 1,400 hanging riddles, more than 21 kinds of fake and shoddy goods on site, and consumer materials distributed. More than 20,000 copies were issued, and more than 185 people received consultations on site. In addition, 199.6 kilograms of counterfeit and shoddy goods confiscated by law enforcement officers during daily inspections and special rectifications were displayed and intensively destroyed.

——Carry out the 14th National "Ear Love Day" publicity and education activity. Taking advantage of the Lantern Festival Lantern Festival held by the County Culture and Tourism Bureau on the 15th day of the first lunar month and the 14th National "Ear Care Day" launching ceremony meeting on March 3 at People's Square in the county, we will carry out publicity activities for the Ear Care Day, distribute promotional materials, and answer inquiries on the spot. 80 people.

——Highlight the key points and carry out various special rectifications in the food market. In view of the critical period this year when the State Council is carrying out institutional reforms and functional adjustments to our industrial and commercial departments, in order to protect the legitimate rights and interests of consumers, we continue to make food safety the top priority of our work, focusing on food necessary for people’s daily lives and seasonal and festive foods. Focusing on food, special law enforcement inspections will be carried out in areas around schools, urban-rural fringes, and rural markets. Focus on food quality supervision such as grains, edible oils, condiments, meat, aquatic products, vegetables, eggs, dairy products, dried fruits, non-staple foods, children's food, dairy products, health foods, alcoholic beverages and elderly foods, and further Strengthen food safety supervision in the circulation field to maintain food market and festival consumption safety.

1. We have successively carried out special rectification of the "New Year's Day" and Spring Festival food markets, special inspections of the edible oil market, crackdowns on infringement of intellectual property rights and the rectification of the production and sale of counterfeit and shoddy goods, inventory of problematic foods, special rectification of famous cigarettes and wines, "Blacklist" food inventory, special rectification of food safety in campus and surrounding areas, special rectification of food safety in rural areas, inventory of "Meisurier" problematic milk powder, special rectification of halal food market, special rectification of May Day food market, inventory of unqualified milk drinks , special rectification of the summer food and beverage market, special inspection of the beef, mutton and products market, special rectification of the "June 1" food market, special rectification of the catering industry, special rectification of the quality of children's products, special rectification of Dragon Boat Festival food, special rectification of health food, inventory of problematic preserved eggs , special rectification of Eid al-Fitr food, special rectification of halal food at the "China-Arab Expo", special rectification of food during the "Two Festivals" and "One Day and Two Sessions", special rectification of dairy products, rice, flour, oil, soy and vinegar and other foods, special inspection of the food additive market , disposable foam plastic tableware and other more than 20 special food safety operations. Up to now, the government has dispatched 2,767 law enforcement officers and dispatched 432 law enforcement vehicles, inspected 6,673 business entities, confiscated 579 kilograms of expired food, and investigated and punished various businesses. There were 30 cases of food violation, with fines of RMB 10,000 and RMB 50,000.

2. Food quality monitoring was carried out to strictly control food safety and quality, maintain the order of the food market in our county, and protect the legitimate rights and interests of consumers. , to create a safe and secure food consumption environment. The 10 livelihood plans of the Autonomous Region People's Government in 20XX were successfully completed and 30 practical things were implemented for the private sector. Electronic food supervision was established among 11 food wholesale business households in the county, and the food orders issued by the district and municipal bureaus were completed. Inspection tasks: 180 batches of various types of food were inspected, including 1 batch of preserved eggs, 2 batches of liquid milk, and 4 batches of infant formula. The pass rate was 100%.

3. Carry out food safety publicity week publicity activities on June 17, focusing on the theme of "Social governance, working together to maintain food safety" and combining the responsibilities of the industrial and commercial departments by hanging slogans and placing banners. Put up exhibition boards, set up "publicity consultation service desk" and "complaint desk", distribute promotional materials, release consumption warning information, provide on-site answers to food safety consumption knowledge, display fake and shoddy food, etc., to vigorously promote the "People's Republic of China" to the general public. *Food Safety Law of the People's Republic of China", "Product Quality Law of the People's Republic of China", "Consumer Rights and Interests Protection of the People's Republic of China" and other laws and regulations as well as relevant knowledge in food safety and consumer safety, etc. It guides the masses to consume safely and rationally, and enhances their consumer confidence, which has been welcomed by the masses.

Distributed 1,000 copies of various promotional materials, published 5 issues of consumer warnings, used mobile phone text messages to release 5,000 consumer warning messages to all walks of life, hung 5 banners, 19 electronic display screens, produced 16 publicity display boards, and accepted 185 consultations from the masses; Six types of food safety knowledge training courses were held throughout the year, with 1,542 trainees.

At the same time, we also carried out special rectification of food additives, wildlife protection, prevention and control of major animal epidemics, rural food vendors, small food processing workshops, food distribution companies and other important commodities and key products that are closely related to people's lives. In the special rectification of regional food safety, 787 "Food Safety Responsibility Letters" were signed with food business operators, and 64 "Food Safety and Quality Letters" were signed with food vendors and small food processing workshops.

——Carry out special rectification work on famous tobacco and wine during the Spring Festival. In order to maintain market order and consumption safety during the festival, promote the prosperity and stability of the festival market, comprehensively purify the tobacco and alcohol market in our county, and severely crack down on the illegal production and sale of counterfeit famous cigarettes and famous alcohol, the police dispatched 54 law enforcement personnel and 11 vehicles. 307 tobacco and alcohol business households were inspected, and 2 cases of counterfeit "Wuliangye" emblem and "Wuliangchun" registered trademark liquor were investigated and punished. 12 bottles of counterfeit famous liquor were confiscated, with a total amount of 1,170 yuan involved, and a fine of 1,170 yuan.

——Joined with the price department to carry out special law enforcement inspections to stabilize and control prices during festivals. In response to the rising prices of some daily necessities during the Spring Festival, in order to stabilize prices and benefit people's livelihood, ensure the stability of holiday market prices, and ensure stable supply in the market, we have jointly carried out special law enforcement inspections with the price department to stabilize prices during the holidays. Focus on farmers' markets, beef and mutton sales stores, vegetable retail stalls, small food processing workshops, and supermarkets; strictly investigate illegal activities such as hoarding, driving up prices, bullying, and spreading rumors about price increases. *** dispatched 31 law enforcement officers, inspected 26 beef and mutton sales stores, 12 stalls, 38 vegetable sales stores, 44 small food processing workshops, 6 supermarkets, and 5 operators were inspected in the business premises We have provided guidance and regulations on issues such as not implementing clear price tags. Through inspections, we effectively curbed unfair price behaviors such as price hikes and huge profits by some business households during the holidays, and effectively maintained market price stability during the holidays.