Tsinghua sunshine solar energy after-sales

Tsinghua Sunshine Solar is an enterprise specializing in the design, production, sales and after-sales service of solar products. In terms of after-sales service, Tsinghua Sunshine Solar has been adhering to the service concept of "professional, fast and caring" to provide our customers with quality after-sales service.

I. Service Commitment

Tsinghua Sunshine Solar promises to provide users with the following services:

1. national warranty: Tsinghua sunshine solar products enjoy national warranty service, and users do not need to worry about after-sales problems.

2. Professional after-sales team: Tsinghua Sunshine Solar has a professional after-sales service team to provide users with professional technical support and after-sales service.

3. Quick response: Tsinghua Sunshine Solar promises to respond to users' demands within 24 hours after they ask for after-sales service.

4. Intimate service: Tsinghua Sunshine Solar puts users' needs in the first place and provides intimate service for users.

Second, the service process

1. Users call the after-sales service hotline: Users can call the after-sales service hotline: 400-xxxx-xxxx to consult the after-sales service personnel if they have any questions when using Tsinghua Sunshine solar products.

2. Response of after-sales service personnel: Tsinghua Sunshine Solar after-sales service personnel will respond to users' demands within 24 hours and confirm the details of the problem with users.

3. Technical support: After-sales service personnel will provide professional technical support to help users solve problems according to the details of the problems provided by users.

4. On-site service: If the phone can't solve the problem, the after-sales service personnel will provide services at home according to the user's needs.

5. After-sales evaluation: After the after-sales service is completed, Tsinghua Sunshine Solar will send an after-sales evaluation form to users, hoping that users can evaluate the after-sales service so that Tsinghua Sunshine Solar can continuously improve the service quality.

Third, solutions to common problems.

1. The solar water heater is not hot: it may be because the water temperature sensor is faulty or the heating pipe is burnt out, so it is necessary to replace the faulty parts.

2. The power generation of the solar photovoltaic power station has decreased: It may be because the photovoltaic panels are covered or blocked by dust, and it is necessary to clean or adjust the position of the photovoltaic panels.

3. Water leakage of solar water heater: It may be because the sealing ring of solar water heater is aging and needs to be replaced.