How should volunteers for the Guangzhou Asian Games be managed?

Volunteers are an integral part of the success of the Asian Games

The 15-day 15th Asian Games is coming to an end. In Doha, the capital of Qatar, athletes, coaches, referees, officials and representatives from various international sports organizations from all over Asia spoke highly of the achievements of this Asian Games. It goes without saying that behind this success lies the years-long efforts of countless people, including the selfless dedication of a temporary special group. This group is a large number of volunteers from all walks of life, all countries, regions, and everywhere during the Asian Games day and night. It can be said that their enthusiastic service and full assistance fundamentally ensure the normal operation of the entire Asian Games and are one of the important factors indispensable for the success of the Asian Games.

The Doha Organizing Committee started recruiting volunteers three years ago. The original plan was to recruit 16,000 people. As a result, more than 30,000 people signed up enthusiastically, including about 25,000 from 25 countries who submitted applications through the Internet. people. In the end, the organizing committee conducted interviews with 19,000 people and actually recruited more than 23,700 people. It is said that in the final stage, the organizing committee continued to interview more than 600 people every week at a sprint speed of 100 meters!

The organizing committee clearly stated in the recruitment plan that all volunteers who participate in the Asian Games service will receive: a volunteer service commemorative certificate; relevant store discount cards, professional training for different service areas; a set of Uniforms for the conference; free snacks/drinks during work; international exchange experience; lasting memories of participating in the Asian sports event; the opportunity to visit the Asian Games Village; a ticket to the opening ceremony rehearsal; and an inscription on the Doha Sports City Volunteer Monument after the closing of the Asian Games Names of all volunteers.

Under the call of the organizing committee, all volunteers contributed their efforts to the Asian Games with enthusiasm. As Arula Naik (Indian volunteer) said on behalf of all volunteers at the opening ceremony of the Asian Games Village in Doha on November 15, 2006: "This is a rare life experience. Everyone works together, Meeting people from different countries and regions... This kind of work is exciting.”

According to the mid-term statistics of the Asian Games Organizing Committee, 5,648 of the volunteers for this Asian Games are from China. Qatar itself, and the rest are from Egypt (2,865), India (5,537), Jordan (1,008), Nepal (789), Pakistan (1,085), Philippines (3,569), Sri Lanka (1,116), Sudan (1,273), Syria ( 830) and Palestine (2). As the Asian Games progress, the number of volunteers is still changing.

In the News Service Department of the main news center where reporters work, there is a group of volunteers from different countries and regions who work in three shifts every day (07:00-15:00, 15:00- 23:00, 23:00-07:00). Among them, Ali Nadim from Sudan is a civil architectural designer. He starts working at 6 a.m. every day and comes to volunteer for 7 hours after get off work. Hana Franji, from Palestine, is a mother of five children. The youngest daughter is only 4 years old this year, and the oldest is 16 years old. She is busy taking the children to school and doing housework in the morning, and then goes to work from 3 to 11 pm. For her, volunteering has made a big difference in her normal day-to-day life. Afse Shaheen Yousefse from Pakistan is already an experienced veteran volunteer. In December 2005, he participated in the 3rd West Asian Games held in Doha. He very much hopes to be a "top" volunteer at the Beijing Olympics in 2008, and has started to follow the Internet to see when the Beijing Olympic Organizing Committee will start recruiting international volunteers.

There are also 8 female volunteers from the Philippines in the reporter working area of ??the main news center, all of whom are housewives. They also work 7 hours a day according to the arrangement of the organizing committee. They mainly take care of the 40 computers in the work area that provide real-time information about the conference, and help solve problems at any time. However, they said that the work here is not tiring, because the computers carrying the conference information database seem to know that they have an important task and have been running well since the opening.

In addition, a huge army of volunteers is active in the Athletes Village and various Asian Games venues.

Some of them are staff from national Olympic committees, such as Asulu Annabekoja of the Kazakhstan Olympic Committee, Noko Tan Nooyen, assistant to the Vietnam Olympic Committee, and volunteers from the United Arab Emirates Olympic Committee Committee member Obad Al-Saheb. Annabek Koja came to Doha as a volunteer with a clear purpose - to accumulate experience for Kazakhstan's hosting of the Asian Winter Games in 2011. She believes that the preparations for the Doha Asian Games have been well done. Annabeca likes to play tennis and works as a part-time English teacher in her spare time. She is currently a senior student in the University's Department of International Relations and Law. Noko Tarn Nooyen has come to Doha three times to participate in volunteer training. She said she particularly likes the Asian Games Village and is very happy to participate in such a major sports event in person. She loves sports and was once a Vietnamese national swimming champion. Obad Al-Saheb is a physical education teacher in Dubai. He said, "The work of serving the society attracted me. I am here to do everything I can to make the athletes feel comfortable and like at home." ”

The 33-year-old Qatari Jordanian Suliman Thabit is a data entry clerk. After this experience of serving the Asian Games, he would like to have the opportunity to be one again. volunteer. "Just for this," he said, "I hope Qatar will host more large-scale events in the future!" Thabit's compatriot Ibrahim Radwan is a chemical engineer at Qatar Petroleum Company and a volunteer at the Asian Games Village Accommodation and Reception Center. He said that he participated in this competition because he wanted to "get close to the Asian Games from the inside, work in a different environment, and make new friends."

Rukh Raj Devkota is a A bank clerk from Nepal and a volunteer for the Asian Games village newspaper "Quicksand". He said proudly, "I am very happy that I can use my job to get in such close contact with athletes from various countries and interview them." His friend Nair Bhabha Balami, who is also from Nepal, is in charge of welcoming the guests in the logistics department of the Asian Games Village. Send to. The reason why this volleyball fan and football fan likes this job is simply, "You can see all the players."

Siyad Ali is a Pakistani and an avid karate enthusiast. Before the opening of the Asian Games, he was assigned to work at the Asian Games Village Gift Pack Distribution Center. When a reporter asked him which sport was his favorite, he answered without hesitation: karate. He said he has three daughters who are all black belts in karate, while he himself has just reached the tea belt level. In his words, "We are a standard karate family!" Although he worked in the Asian Games Village for a short time, he was very excited when he talked about the opportunity to make friends with people from different places.

Based on the experience of large-scale international sports events in the past few years, especially comprehensive sports games, it has become the common sense of organizers of previous competitions to do a good job in volunteer organization and management. Now, December 5th every year has been designated as "International Volunteer Day", and this year it coincides with the fifth day of the opening of the Doha Asian Games. With their own festival, people around the world who are interested in volunteer service will serve the international sports industry with greater enthusiasm, serve the promotion of the Olympic spirit, and serve peace, friendship and development around the world.

2. All people will be volunteers

On January 19, the recruitment activities for volunteers from outside Beijing for the Beijing Olympics and Paralympics were launched in Beijing. As a volunteer representative who has just returned from the Doha Asian Games, Guo Yedan from Beijing International Studies University shared his volunteer service experience in Doha with everyone at the ceremony.

Among the more than 16,000 volunteers at the Doha Asian Games, 50 are from overseas, 12 of whom are from China. These 12 Chinese volunteers were selected from the staff of Tsinghua University, the Second Foreign Studies University and the Beijing Municipal Committee of the Communist Youth League. They are mainly responsible for language services and VIP reception tasks in Doha.

"This is the largest international event that Chinese volunteers participated in before the 2008 Beijing Olympics. And almost all of these 12 volunteers signed up to participate in the 2008 Beijing Olympics volunteers." Leading the team Wu Qi, director of the International Department of the Beijing Municipal Committee of the Communist Youth League, said that because of this, this became an important training exercise for Chinese volunteers before 2008. The volunteers also gained a lot of inspiration from more than 10 days of actual combat.

Respect volunteers and let them have the happiness of being recognized

At the Doha Asian Games, the Asian Organizing Committee hired professionals who have participated in many Olympic Games to form various Asian Games organizations A backbone team of middle-level workers. "Tight organization, meticulous management, respect for volunteers and humane management are the keys to the success of the Doha Asian Games volunteer work." Wu Qi commented.

Take Zhang Dandan’s language group at Beijing International Studies University as an example. A general manager leads two senior supervisors, and the senior supervisor leads 2 to 3 junior supervisors, who are directly responsible. Manage volunteers. Every day, the language service work carried out by volunteers is recorded, and the small supervisors collect and provide feedback. The senior supervisors also shuttle between various venues every day, inspecting the work of volunteers and soliciting opinions and suggestions.

“This tree-like management structure makes the organization of volunteers very detailed and assigns responsibilities to each person. Once a problem occurs in a certain link, it can be solved in a timely and effective manner.” Zhang Dandan said.

Liang Suhui, a volunteer from Tsinghua University, said that the biggest feeling he had during more than 10 days in Doha was that volunteers are highly respected. Liang Suhui has served as a volunteer in domestic events such as the China Open and Beijing International Marathon.

“The organizers have considered many details carefully for the volunteers.” Liang Suhui said that the uniforms and IDs of volunteers are the same as those of officially employed employees. Each volunteer can receive 4 sets of uniforms. Volunteers responsible for reception of VIP guests also provide suits, ties, shirts, socks, etc. When designing uniforms, the customs and habits of various ethnic groups are also fully considered. For example, female volunteers can choose whether their uniform is pants or a skirt, and whether they wear a baseball cap or a headscarf.

When checking in every morning, volunteers can get some small souvenirs, such as badges, bracelets, tickets for that night, etc.; when they get off work every day, they will be given a few pieces of candy; Volunteers can also enjoy free drinks; although public transportation in Doha is very problematic, the buses and taxis specially prepared for the Asian Games, as well as the taxi vouchers prepared for volunteers every day, are enough to show that the organizers Attentiveness; on December 5th, International Volunteer Day, the organizer also prepared a big cake for the volunteers at each venue... Every detail made the volunteers feel the sincerity of the organizer.

“They use professional management to reflect the level of service and treat volunteers with care. As a volunteer, I have the joy of being cared for and recognized, and this joy motivates me to do my best. ." Liang Suhui said.

Being willing to do small things and never say no to any problem

While in Doha, volunteer Zhang Bo was working at the service desk of a hotel when he noticed that a Korean reporter was very anxious. Chi said something to the other party on the phone in Korean. Zhang Bo understood one of the words, because it happened to be the name of the place where he was going to work the next day, so Zhang Bo copied a road map and handed it to him. The Korean reporter hugged Zhang Bo excitedly.

Zhang Bo told reporters that he originally thought he was proficient in English, but after arriving in Doha, he was unable to communicate with others in the first two days. After several days of hard work, I gradually became able to understand the English spoken by the locals.

Like Zhang Bo, many volunteers mentioned language problems. "From this, I think of the Beijing Olympics. The Olympics is an international event. How to fully tap domestic foreign language talents and overseas volunteer resources to better serve the Beijing Olympics will be a big challenge." Volunteer from Tsinghua University Qian Junyan said.

After returning from Doha, the volunteers discovered that to be a volunteer, it is not enough to have enthusiasm and skills. You must also be able to solve various practical problems independently.

When in Doha, Qian Junyan was mainly responsible for reception of VIPs at a weightlifting competition venue. From the entrance to the concierge seat of the venue, the short distance of more than 50 meters was divided into three sections, and each volunteer was only responsible for A short period of companionship.

“This work seems very simple, but you can’t treat it with a simple mentality.” Qian Junyan said that once, a distinguished guest he guided to watch a weightlifting competition asked him yesterday What was the result of the tennis match. At this time, Qian Junyan remembered a sentence in the Doha volunteer training manual: "As a volunteer, you can't say 'no' to any question, and you must do your best to find the answer." Although he didn't know the result of the competition, Qian Junyan Junyan found out that there was an information desk where all game results could be checked. He immediately printed out the detailed game results and provided them to the distinguished guest.

Nearly all of these 12 volunteers signed up to participate in the 2008 Beijing Olympic Games. For other applicants, their advice is to be willing to do small things, be willing to contribute, and use a professional attitude to interpret the spirit of volunteer service.

Learn to smile and let Beijing’s smiles come from every corner

“In Doha, whether it is the staff of various departments or the security guards at the door, every unfamiliar face has a smile on its face. With a friendly smile, volunteers can put themselves into work in a happy mood," Liang Suhui said.

Wu Qi told reporters that Doha has only been carrying out volunteer organization work for three years. How to make the concept of volunteer service deeply rooted in the hearts of the whole society in such a short period of time is worth learning from.

In Doha, many public places and private cars of local people have such slogans: "We are all Qatar." Such a seemingly simple sentence has greatly inspired the Qatari people. Patriotic enthusiasm and sense of participation: You don’t have to take off your white robe and put on a uniform, and you don’t have to leave your job to come to the stadium, but you can still add luster to the city with your smile and enthusiasm.

Volunteer Zhao Hangyu said that Doha’s approach is worth learning from Beijing. In the eyes of many foreigners who first arrived in Beijing, the transportation routes in Beijing are so complicated and unfamiliar. Therefore, it is necessary to vigorously promote the awareness of national volunteerism and mobilize more citizens to form a potential volunteer team.

Volunteer Wenjiao said: "Chinese people are not used to expressing their feelings. Normally, when we walk on the streets of Beijing, we would never say to a foreigner: 'Hi, welcome to Beijing!' Now, we often say that 'the smiles of volunteers are the best business card of Beijing'. I think the smiles of Beijing should come from every corner of the city."

"There is no doubt that the 2008 Beijing Olympics will be the best. It is a comprehensive test of China’s volunteer service spirit. For China, what the Olympic Games will gain is not only gold medals and Olympic infrastructure, but also the intangible popularization of volunteer service awareness,” Qian Junyan said. 100,000 volunteers, including overseas volunteers. But 100,000 is a limited number after all. If everyone has a sense of volunteerism, the power generated will be endless.”

3.1. The successful experiences and reflections brought by the 2016 Large-scale Sports Games

Impressions: "International wisdom" has been used by me, which is undoubtedly the way to success.

The think tank shows its power

With insufficient human resources and lack of experience, Qatar used abundant funds to hire world-class professionals to serve it and held a successful of the Asian Games. "International wisdom" worked for me, which is undoubtedly the key to success in the Doha Asian Games.

From the creative staff of the opening and closing ceremonies to the service staff in the Athletes Village restaurant, from the media managers in the press center to the security guards at the stadium, the staff of the Doha Asian Games come from all corners of the world.

Al Najjar is the general person in charge of the Operations Command Center of the Doha Asian Organizing Committee. This department is the highest decision-making level of the organizing committee during the competition. He said: "Many people here have worked in the Sydney and Athens Olympics. They know where problems may occur and how to solve them when they encounter problems. They have provided us with many valuable suggestions."

Many. Athletes and reporters who came to Doha all felt that "humanized" service was a highlight of the organization of this Asian Games. "This is thanks to a colleague in our Games Services Department who participated in the hosting of previous Asian Games and passed on some experiences and lessons to Doha." Najjar's assistant, Australian Jenny Tiger, said.

As chairman of the Sports Committee of the Olympic Council of Asia, Wei Jizhong has witnessed the entire process of preparations for the Doha Asian Games. He believes that it is precisely because of having an experienced "multinational force" that Doha has avoided many detours and improved efficiency.

Ahmed Abdullah, deputy director-general of the Doha Asia Organizing Committee, said that although the organizing committee hired a large number of foreigners, the "top leaders" of each department were all Qataris, and those responsible for major affairs The decision-making power is in their hands. He said: "They are only responsible for providing professional technical advice, and we are responsible for decision-making."

"The people who make suggestions do not pay, so they only start from the perspective of how to run the Asian Games well, and do not manage People with money have an attitude of 'As long as your suggestion is good, I will pay for it.'" Wei Jizhong said that this organizational structure of separation of management and management allows all aspects of the Doha Asian Games to be aligned with the highest standards. "Of course, this must also be based on strong economic strength."

The "borrowingism" of the Doha Asian Games is not only reflected in the composition of its organizational team, but also in the specific preparation work.

Ahmed said that Doha has established the idea of ??"openly hosting the Asian Games" from the beginning, and has directed all aspects of the organization to international tenders, striving to be the best choice in all aspects.

All previous large-scale comprehensive sports games have an INFO system that provides the media and Olympic family members with game schedules, competition information, athlete profiles, event reviews and previews, press conference reports, news flashes, and news. Press releases and other information. The INFO system of this Asian Games has been generally praised by the media for its comprehensive and timely information. Ajabu, a journalist from India, said that in terms of timeliness and richness, the INFO system of this Asian Games is no less than that of the Athens Olympics.

Ahmed said that this is not surprising, because the INFO systems of the Athens Olympics and Doha Asian Games are both handled by the world-famous sports information service provider, the Dutch company Infostrada. In addition, the opening and closing ceremonies of the Doha Asian Games, image and landscape projects, and even the cleaning work of the main press center were all awarded to professional companies in various related fields through bidding.

Some people say that Doha has created a new model of hosting games in which "I spend the money and you do the work." Wei Jizhong said that this model is not applicable to all countries and regions. After all, "national conditions" are different, but he said that Doha's open attitude is worth learning from the host cities of future Olympic Games and Asian Games.

Revelation 2: The Doha Asian Games provides a case of "details determine success or failure"

Every detail is important

Because many staff of the Doha Asian Games Organizing Committee Having experience in organizing large-scale sports games, this makes the "software" service of this Asian Games quite high-level, which is reflected in many details and indeed reflects the carefulness of their work. ”

An old photojournalist who has covered many Olympic Games and Asian Games was full of praise for the venues. He said that in the past, the lighting conditions of various venues for some large-scale events were different, and he would change the venue every time. It is necessary to adjust the camera’s aperture, color temperature and other technical parameters, and the color temperature and light in all venues in Doha are in the best condition, allowing people to take the best photos. “This detail really shows that the organizers are very professional. ”

However, no gold is pure and no one is perfect. The Doha Asian Games also has some omissions in details, which is destined to become a permanent regret.

Asian Games on December 1 On the opening day, many shuttle buses transporting reporters to the Khalifa Stadium, the venue for the opening ceremony, were delayed because the driver got lost. Rogli, a driver from the Philippines, told reporters that due to insufficient local human resources in Qatar, there were about 6,000 shuttle buses for the Asian Games. Most of the drivers are recruited from abroad. Everyone receives a month of relevant training before taking up the job. However, there are more than 40 shuttle bus routes for the Asian Games. Everyone is only familiar with the bus route they are responsible for. On the day of the opening ceremony, The route from the Main Press Center to Khalifa Stadium was temporarily transferred, so it would be "no surprise" to get lost.

Before the opening of the Asian Games, a reporter asked the organizing committee if it rained on the opening ceremony. What to do, but the organizing committee believes that it is "unlikely". But the weather does not work as expected. Doha, which only rains on average 8 times a year, suddenly suffered heavy rain on the 1st, seriously affecting the integrity of the opening ceremony and many aerial performances. The projects were all forced to be cancelled. What's even worse is that Doha was overconfident about its own traffic and did not take traffic control measures. As a result, many VIPs were unable to wait for the buses back to their hotels after the opening ceremony.

< p>"This shows that the organizing committee lacks an emergency plan. "Wei Jizhong, chairman of the Sports Committee of the Olympic Council of Asia, said. He believes that these should be regarded as major work mistakes.

Wei Jizhong suggested that if someone could compile a book of crisis cases that have occurred in previous games, That would be a great benefit to organizers of future sports games. “If we take precautions against the mistakes that others have made, there will basically be no problems. ”

Omissions in details often directly affect people’s evaluation and judgment of the entire thing, and sometimes may even make countless efforts in vain. The Doha Asian Games provides a good example of “details determine success or failure” , providing a reference for the Beijing Olympics

Revelation and meticulous consideration are the guarantees of volunteer work

Everyone is a volunteer

Journalists. Through personal experience and interviews, I learned that there are many commendable aspects of the volunteer work at this Asian Games that are worth learning from.

Mr. Khalid, Volunteer Project Manager of the Human Resources Department of the Doha Asian Games Organizing Committee, said that when he took over the volunteer project three years ago, he was very worried about the recruitment of volunteers. However, after three years of preparation work, the concept of volunteers was deeply rooted in the hearts of the people, and more than 16,000 volunteers were finally admitted.

As volunteers sent by the Beijing Youth League Committee, 10 university students including Wu Qi, director of the International Liaison Department of the Beijing Youth League Committee, and Wen Jiao, a student of the Arabic Department of Beijing International Studies University, personally participated in the Doha Asian Games volunteer service work. Over 10 days, they received many revelations.

First of all, management is humane. Volunteers can choose between two shifts each day, morning and afternoon. Considering the hard work and intensity of the volunteers, the organizing committee also arranged rotational breaks for the volunteers during their service period.

Wenjiao believes that the Beijing Olympics happens to be held in August when college students are on vacation, so there is no time conflict. But for those social volunteers who are numerous and can play an important role, flexibility in time is the key to their willingness to volunteer.

Secondly, respect and motivate volunteers. Liang Suhui, a student volunteer at Tsinghua University, said that the biggest feeling during the more than ten days in Doha is that volunteers are highly respected. "When we were waiting for taxis on the side of the road wearing volunteer uniforms, local people would often stop their cars and take the initiative to pick us up and thank us for their country. This moved us very much."

December The 5th is the International Volunteer Day. Almost all venues of the Asian Games held small celebrations for the volunteers and presented them with cakes to express condolences and gratitude. When the Beijing university student volunteers finished their last day of work and were about to return home, staff from the Asian Organizing Committee Volunteer Center met them again, expressed their gratitude and arranged an interview with Al Jazeera TV.

The service work that volunteers perform every day is relatively trivial and sometimes boring. In terms of volunteer management, the Doha Organizing Committee often uses incentive measures. For example, when volunteers report for work every day, they will be given a badge, bracelet or even a mascot. Although these small things are not valuable, they allow volunteers to experience warmth and care during their complicated work. In addition, the positions of volunteers are different every day, which avoids the feeling of repetitive work for volunteers.

Third, strict organization and meticulous management. The Asian Games Organizing Committee has hired people from various countries who have participated in many Olympic Games to form the middle-level backbone team for the organization of the Asian Games. Under the leadership of these many people with Olympic experience, the organization and implementation of various tasks of the Asian Games were carried out in an orderly manner.

In addition, the Doha Asia Organizing Committee also mobilized potential volunteers-Doha residents. In Doha, it is common to see Arabic words posted on the windows of locals’ private cars: “We are all Qatar.” Such a seemingly simple statement has greatly inspired the Qatari people’s patriotic enthusiasm and sense of participation. Zhao Hangyu, a student at Beijing Second Foreign Language School, said that Doha’s approach is worth learning from Beijing. In the eyes of many foreigners who first arrived in Beijing, the transportation routes in Beijing are so confusing and unfamiliar. Therefore, it is necessary to vigorously and deeply promote the awareness of universal participation and universal service to form a potential "surprise army" of volunteers.

Based on the volunteer work of the Beijing Olympics, Wu Qi, director of the International Liaison Department of the Beijing Youth League Committee, believes that the Doha Organizing Committee's respect for volunteers and meticulous consideration are the guarantee for the smooth development of volunteer work. These concepts and practices are worthy of careful study and reference by the Beijing Olympic Games.

5. Scientific mechanism to manage volunteers

Volunteers are the largest group in the Olympic Games, and their number even exceeds the sum of athletes, coaches, reporters, officials, etc. The experience of previous Olympic Games shows that without a high-quality volunteer team, the Olympic Games cannot be carried out in an orderly manner. Successful organization, the best staff and the best volunteers were regarded by Vanikos Costas, the press director of the Athens Olympic Organizing Committee, as the "three magic weapons" for the success of the Olympic Games.

Building a scientific mechanism to manage volunteers

Li Binghua, executive vice chairman of the Beijing Olympic Organizing Committee, told reporters that the 2008 Beijing Olympics will need more than 100,000 core volunteers. “We will take various forms to strengthen volunteers’ self-management, self-education and self-service capabilities, and enhance volunteers’ service awareness and sense of responsibility, so that they can provide high-quality volunteer services during the competition.

”

Previously, the Beijing Olympic Organizing Committee and the Olympic Volunteer Coordination Working Group established a unified management system and operating mechanism for the Olympic volunteer team, fully relying on colleges and universities, enterprises and institutions, and also fully relying on We will use the power of the government to complete the daily management of volunteers and strive for extensive participation and support from all aspects of society.

“The management model of volunteers will be consistent with the operating mechanism of the Olympic Games. During the game, volunteers will work around the event activities in various venues. "Li Binghua said.

There will also be disputes when providing volunteer services

Since graduating in 2000, Feng Ai has served as a volunteer of different types many times. Many people asked him: Why so Like to be a volunteer? Feng Ai replied: "In these three years of volunteer service, I have gained a feeling of being needed and respected that I have never had before, and I have gained a feeling that I have never had before. hapiness. ”

Through volunteer activities, many volunteers have realized their self-worth, but at the same time, they also face some practical problems.

Activities driven by a sense of morality does not mean that they will not Disputes occur. Since volunteers provide unpaid labor, no labor relationship under labor law can be formed with the person being served or with the volunteer service agency. If the rights of volunteers are infringed upon during volunteer activities, or the volunteers Infringing on the rights of others will be very difficult to deal with.

According to statistics from the Beijing Volunteer Association, social support for volunteers still needs to be improved. 9% of volunteers have experienced varying degrees of discrimination during volunteer activities. . In addition to treating volunteers as cheap labor, in some volunteer service areas, the personal safety of volunteers will not be guaranteed.

Beijing Olympics will have laws to follow. The organizing committee revealed that in addition to the 100,000 game volunteers, there will also be 300,000 city volunteers providing volunteer services in key areas around the venues and in tourism, business and other positions during the Olympic Games. In addition, there will be more than one million people from society. Volunteers, in conjunction with the creation of harmonious communities, harmonious villages and towns, and the construction of a safe Beijing city, carry out daily volunteer services in communities, villages and towns.

How to regulate such a large volunteer team. Management and effective guarantees are practical issues that must be faced.

The reporter found that just three days before the recruitment ceremony was held, on January 16, the "Beijing Volunteer Service Promotion Regulations" were issued. "Review" began to solicit opinions on the website of the Beijing Municipal Government's Legislative Affairs Office. The main contents include the definition and fields of volunteer services, the construction of the city's organizational management service system, the rights and obligations of volunteer service stakeholders, and the guidance and regulation of volunteer service activities. , various promotion and safeguard measures, etc. This move seems to send a signal: Beijing 2008 Olympic Games volunteers will receive special legal protection.

In the "Beijing Volunteer Service Promotion Regulations (submitted for review). "Draft)", reporters vaguely found solutions to some problems currently existing in volunteer services.

The regulations clarified the definition and fields of volunteer services, the construction of the city's organizational management service system, and related volunteer services. The rights and obligations of all parties, the guidance and regulation of volunteer service activities, various promotion and safeguard measures, etc. are also stipulated that when organizations engaged in volunteer service activities recruit volunteers, they should publish complete information about volunteer service projects and provide information on the volunteer service process. The regulations point out that Beijing will also establish a volunteer service foundation to raise funds from the society to provide financial guarantee for the development of volunteer services within its administrative region. It should be used for volunteer services, and its collection, use and management should be subject to supervision and audit by social and relevant departments.

In addition, the regulations stipulate that volunteer service organizations should provide volunteers as needed before dispatching volunteers. Volunteers should obtain corresponding insurance for physical injuries that they may suffer; when state agencies, enterprises, institutions, schools and other organizations hire civil servants, recruit personnel, and recruit students, they may give priority to those who have outstanding performance in volunteer service activities under the same conditions. ; No organization or individual may force others to engage in volunteer service activities. No organization or individual may engage in for-profit activities in the name of volunteer service. Volunteers are not allowed to solicit remuneration from organizations or individuals receiving volunteer services or to solicit remuneration in disguised form.

It is reported that the solicitation for opinions ends on January 31. This is the first time that Beijing has regulated volunteer services in the form of government regulations.

Previously, 8 provinces and 8 cities including Shandong, Guangzhou, Nanjing, and Hangzhou have formulated relevant regulations for volunteer services.

The successful hosting of the 11th Beijing Asian Games in 1990 enabled Beijing to accumulate some relevant experience in the management of volunteers. The 2008 Beijing Olympic Games undoubtedly provided an opportunity for the promulgation of Beijing Volunteer Service Promotion Regulations.

It is reported that the draft of the Charity Promotion Law that is being drafted in my country will include a separate chapter on volunteer services. The content will include the principles of volunteer services, the registration system for volunteers, the conditions for registered volunteers, and the registration of volunteers. The rights and obligations of volunteers, the rights and obligations of volunteer registration organizations, volunteer service records and incentive mechanisms, etc.