What if the courier is broken?

The courier company damaged the express mail during transportation, and the responsibility lies with the courier company.

The buyer can contact the seller to re-deliver the goods, and the seller can ask the courier company for compensation.

According to the regulations of the State Post and Telecommunications Bureau, the courier company should pay compensation for the damage to the user's mail at three times the marked price of the goods. Generally, there is a price column on the express bill, which is rarely filled in by ordinary customers, so it is more troublesome to determine the price. When the courier company undertakes the courier business, the form filled in is actually a service contract, and the courier company should make compensation.

Extended data:

In view of the security of users' information, the exposure draft specifically stipulates that enterprises engaged in express delivery business should establish express waybills and electronic data management systems in accordance with the regulations of the State Council postal administration, and regularly destroy express waybills to ensure the security of users' information.

At the same time, it is required that enterprises engaged in express delivery business and their employees shall not illegally sell or disclose the user information they know during the express delivery service. When the user information is leaked, damaged or lost, the enterprise engaged in express delivery business shall immediately take remedial measures and report to the local postal administration department.

Where an enterprise engaged in express delivery services is entrusted by users to provide express delivery services in batches for a long time, it shall sign a safety agreement with users to clarify the safety obligations.

Baidu Encyclopedia-Express Regulations