Taobao shopping, SF Express posted the courier slip wrong, which led to my receiving the wrong goods.

First of all, communicate with the seller Wangwang, don't just make a phone call, and let the chat record have a written record of the express delivery of the wrong goods. Then the wrong part will be returned by SF Express. Ask the seller to re-deliver the goods. If automatic confirmation takes a long time, please ask the seller to extend the time. If the seller does not extend the time to confirm the receipt, please click to apply for a refund. Prepare to apply for Taobao customer service to intervene in the proof, but this should be a clear transaction for the responsible party, no problem.

Chapter III Express Service Article 20 of the Measures for the Administration of Express Market: In the process of express service, if the express mail (mail) is delayed, lost, damaged and inconsistent with the content, the enterprise engaged in express service shall compensate the user according to the agreement.

1. Continue to find the courier company, tell the cause that it is the courier company's problem, and ask them to solve the problem. You can hold him liable for compensation.

2. Please ask the courier company to contact the wrong express, return the original and resend it to the correct destination.

You should have a receipt in your hand when you send the express. As long as the receipt information on the list in your hand is not wrong, and the courier company is responsible for compensating the losses caused by the courier company posting the wrong list.

Error statement:

On May 1 day, 2065438, the national standard of Express Service Series was officially implemented. The standard stipulates that even if the courier fails to arrive in the same city for 3 days and in a different place for 7 days, even if it is completely delayed, you can claim compensation from the courier company.

20 12 From May 28th, online shopping encountered delivery difficulties, and home delivery was not on time during holidays. If it is not delivered for more than 3 days, the maximum compensation for each courier is 10 yuan. Led by China Express Association, nine express delivery companies in China signed a strategic cooperation agreement with Tmall, the largest e-commerce online shopping platform in China, to create a new standard for e-commerce socialized logistics.

On May 28th, 20 12, a strategic agreement was signed, including domestic EMS, SF Express, Shentong, Tong Yuan, Zhongtong, Dayun, ZJS, Best Express and HNA Tian Tian, which basically covered the first-line logistics camp in China, and its express business accounted for more than 90% of the whole online shopping express market in China.

The agreement includes more than 5,000 inter-city lines "next-day arrival" and nearly 4,000 "1 ~ 3-day limited arrival" services. If it is not delivered, the consumer will be compensated for the courier fee of 5 ~ 10 yuan.