Convenience Service Center Implementation Plan

Improve the quality of community convenience services, expand the scale of service projects, and achieve a true connection between services and residents’ needs through socialization. Below is the implementation plan for the convenience service center, please refer to it. Convenience Service Center Implementation Plan Sample 1

According to the unified deployment of the Ministry of Justice and the Provincial Department of Justice, combined with the Chuzhou Municipal Justice Bureau's "Implementation Plan on Carrying out "Legal Aid Convenience Services" Theme Activities in the City" and Quanjiao At the request of the County Justice Bureau, in order to comprehensively implement the ten convenience measures for legal aid and strive to provide more convenient, faster and high-quality legal aid to people in need, the theme activity of "Legal Aid Convenience Services" was launched in Wugang Town. The following implementation plan is now formulated:

1. Guiding ideology and goal requirements

Adhere to the scientific outlook on development as the guide, and closely focus on the work of "guaranteing growth, protecting people's livelihood, and ensuring stability" The overall situation is to meet the people's needs for legal aid as the goal, to safeguard the legitimate rights and interests of people in need as the main line, to build a long-term mechanism for the convenience of legal aid as the focus, to strengthen the awareness of the purpose of legal aid institutions and staff, and to give full play to the role of legal aid in safeguarding society. It plays an important role in promoting fairness and justice and promoting social harmony and stability.

2. Main content and work tasks

The theme activity of "Legal Aid Convenience Services" ended in March 20XX. During the theme activities, ten measures to facilitate legal aid will be further implemented. The main contents include:

(1) Further expand the coverage of legal aid. In accordance with the newly revised "Legal Aid Regulations of Anhui Province", it is necessary to include the protection of people's livelihood rights and interests such as labor and employment, social security, land acquisition and demolition, resettlement compensation, and transfer of land contract management rights into the scope of supplementary legal aid matters, expand non-litigation legal aid, and strive to Meet the multi-level and diverse service needs of people in need.

(2) Further strengthen the construction of convenient service windows for legal aid. Further improve supporting service facilities and strengthen hardware construction to provide convenience for disabled people and the elderly. Further optimize the social image of the legal aid service window, and comprehensively implement the "Four Hearts" and "Five Hearts" convenience measures, that is, treat every requester with enthusiasm, patience, love, and sincerity, and treat those who come for consultation with "One Heart" A smiling face, a polite hello, a chair to sit on, a cup of hot tea to drink, and a satisfactory reply?

(3) Expand legal aid application channels. Fully implement the "Legal Aid Publicity Signs in Thousands of Villages" project. Set up legal aid notice boards to list legal aid conditions, application procedures, free service principles, assistance hotlines, supervision and complaint hotlines, etc., to facilitate people in need to seek legal aid. Implement the project of "10,000 legal aid literate people" and train more than 10 "legal aid literate people" in each village (community) so that they can become legal aid propagandists and informants; use the "Legal Six Advances" publicity activities to organize Lawyers go into schools to teach legal aid knowledge, so that young students with the ability to receive education can become "legal aid understanders".

(4) Strengthen legal aid reception and consultation work. In accordance with the requirements of the "Chuzhou Legal Aid Center Consultation and Reception System", we must conscientiously carry out legal aid reception and consultation work, and implement a one-time notification system for consultants. It is necessary to arrange for lawyers or legal service personnel with strong professional capabilities and rich experience in mass work to participate in reception consultation. Strive to provide the public with convenient, efficient and high-quality legal consulting services.

(5) Simplify the legal aid acceptance and review procedures. There is no need to submit proof of financial hardship for people living on minimum living allowances, rural five-guarantee people, zero-employment families, disabled people, the elderly, people supported by the government in social welfare institutions, and people relying on pensions and relief funds. In cases where migrant workers apply for payment of labor remuneration and work-related injury compensation, there is no need to review financial hardship conditions. Legal aid cases that are urgent or are about to exceed the statute of limitations for arbitration or litigation must be accepted first and the procedures must be completed afterwards. Matters involving wage demands, work-related injury claims, collective disputes, collective petitions beyond the next level, etc. must be handled with priority and resolved as soon as possible.

(6) Improve the quality of legal aid services for the public.

Implement the first-inquiry responsibility system, service commitment system, and time-limited settlement system to further standardize legal aid work procedures. In accordance with the requirements of the "Chuzhou City Legal Aid Case Quality Tracking and Supervision Measures", we must strengthen case handling quality management and implement full-process tracking to ensure that recipients receive high-quality and efficient legal services. Focus on supervising the handling of major, difficult, and sensitive cases to ensure the legal and social effects of case handling.

(7) Improve the working mechanism of social supervision and legal aid services. When providing legal aid services, a "Legal Aid Work Consultation Form" or a supervision card must be issued to the service recipients as required. It is necessary to continue to adhere to the legal aid case return visit system that combines telephone return visits and centralized door-to-door return visits. Establish a team of legal aid social supervisors, and widely recruit staff from party committees, people's congresses, governments, CPPCC, courts, procuratorates, and relevant departments such as industry, youth, women, disabled people, and the elderly as legal aid social supervisors. It is necessary to make the complaint hotline public and actively accept social supervision.

3. Work requirements

(1) Unify thinking and raise awareness. From the perspective of serving the overall situation of the party and the country's work under the new situation, the Judicial Office has a profound understanding of the significance of carrying out the theme activity of "Legal Aid Convenient Services", and regards the launch of the theme activities as an important opportunity and powerful driving force to promote legal aid work, as a matter of concern to the party committee and government People's livelihood, specific measures to solve issues related to the vital interests of the people, further enhance the initiative and enthusiasm of the work, and use a strong sense of responsibility, mission and strong feelings to effectively do this work that benefits the broad masses of people in need.

(2) Strengthen guarantees and improve capabilities. It is necessary to strengthen work research, strengthen the awareness of innovation, conscientiously explore and actively practice convenient service methods and methods that meet the needs of people in need and have practical effects, constantly launch new measures, explore and build a long-term mechanism for legal aid convenience, so that the people can personally feel the effectiveness of the theme activities . It is necessary to seize the good opportunity to carry out thematic activities, take the initiative to report the achievements and problems of legal aid work to the town party committee and government, and strive to help solve practical problems of convenient services.

(3) Strengthen publicity and create an atmosphere. Vigorously publicize the importance, guiding ideology and goal requirements of carrying out theme activities, and create a good social atmosphere for the smooth development of the activities. It is necessary to adopt various forms to timely report on new measures, new practices, and new results of legal aid convenience services, and continuously expand the social influence of legal aid. Efforts should be made to discover, cultivate and promote typical experiences at different levels and types, give full play to the role of typical models in guiding the way, and promote the theme activities to achieve greater results. Convenient Service Center Implementation Plan Sample 2

In order to deepen the construction of service-oriented party organizations in our village and strengthen service awareness, according to the arrangements of the town party committee and government, our village will continue to further promote "365" convenient services in 20XX.

1. Guiding ideology

Guided by the spirit of the party’s meeting, in accordance with the overall layout created by the municipal party committee’s four-type party organization and the relevant instructions of the town party committee, combined with the spirit of our village In fact, with the "365" convenience service activities as the starting point, we will deepen the construction of service-oriented party organizations, further strengthen the relationship between the party and the masses, and provide organizational guarantee for promoting our village to take the lead in building a well-off society.

2. Work content and goals

The 365 convenience service activities are to cooperate with the town party committee to build a three-level network, to ensure that the six commitments are in place and to be realized. Five Hearts? Service goals.

3. Work measures

(1) Do a good job in the three-level service network

Cooperate with the work of the town party service hall and strengthen the village (residential) central service station Construction and establishment of district (group) convenience service point network construction

1. Strengthen hardware investment in village and group convenience service stations and points to ensure that offices have a good position.

2. Establish and improve the work system. Establish a duty system, an accountability system for first-person visits from the masses, and a Mao Dun dispute mediation system.

3. Arrange strong staff and clarify job responsibilities and tasks.

First, actively coordinate the work of the town party affairs hall and provide timely feedback on station and point information.

The second is the village center service station, which has five work positions: party member service post, people's livelihood service post, conflict and dispute mediation post, and family planning publicity service post. Each work post has two A and B posts. Each staff member has specific responsibilities, mediates and handles various tasks in a timely manner, and improves the work ledger.

Third, the district (group) level service points are specifically responsible for the group cadres and village group leaders to collect the needs of party members and the masses and report the situation to the two village branch committees on time.

(2) Fulfill the six commitments

First, policy publicity is in place. It is necessary to use different forms such as slogans, symposiums, democratic life meetings, and villager group meetings to carry out publicity on policies and regulations to ensure that the public awareness rate reaches above 95%.

Second, industrial planning is in place. Taking the development of the provincial agricultural high-efficiency demonstration park as an opportunity, we will deepen the adjustment of industrial structure, carry out the ecological immigration relocation project, and continuously strengthen the construction of various infrastructures. Further explore ways to develop rural tourism. According to the village conditions and the needs of the people, we help different farmers plan their family industries and find technical, financial and information support.

The third is to drive the project in place. We will do a good job in project implementation, do a good job in linking land projects, do a good job in land consolidation projects, strive for more development projects, and ensure that project implementation drives an increase in people's income.

Fourth, environmental beautification is in place. Strengthen people's awareness of environmental sanitation, use the four-in-one farmhouse construction, village environmental improvement, rural style renovation and other projects to improve the appearance of the village, increase publicity efforts, and let the people improve from paying attention to personal hygiene and family hygiene to caring for the environment and consciously protecting the environment.

The fifth is to improve quality. It is necessary to carry out various training sessions, and each group will organize the masses to hold training sessions on popular science knowledge, civic ethics, etc., and strive to improve the scientific and cultural quality and moral quality of party members.

Sixth, resolve conflicts in place. Continue to use the "Visiting Thousands of Households and Visiting Ten Thousands of People" activity as a carrier to go deep into each household to understand the prone disputes within people's families and between neighbors, grasp the dynamics in a timely manner, resolve Mao Dun in the bud, and ensure that small matters do not get out of hand and big matters Not leaving the village.

(3) Achieve the goal of "five-hearted service"

First, be enthusiastic about serving the masses. Party members and cadres should treat the masses as their own business when doing things for the masses, treat the masses as if they were family members, and be enthusiastic people.

The second is to be patient when doing mass work. Mass work is difficult, but the key lies with cadres. We must be patient and talk more about policies, principles, and emotions.

The third is to listen to the opinions of the masses with an open mind. There is no small matter for the masses, and their opinions and suggestions are helpful and supervisory to our working methods, work ideas, work style, and work efficiency.

The fourth is to resolve the problems of the masses. To solve the problems of the masses, no matter how big or small, we must use a sincere heart, put it in our hearts and hold it in our hands, regard the problems of the masses as the main thing to solve, and bring the relationship between cadres and the masses closer.

The fifth is to satisfy and reassure the masses. Be a person who the people can trust and do things that satisfy the people. The people's satisfaction is the fundamental purpose of the party and the goal of our party to jointly enter a moderately prosperous society.

IV. Work Responsibilities

(1) Party member service post, responsible for the party’s propaganda work, policy consultation, party member education, organizational life, training and development of party members.

(2) People’s Livelihood Service Post, responsible for publicizing the party and government’s policies to benefit farmers and people, carrying out information, technology, and financial assistance work, and conducting surveys of poor households, subsistence allowance households, and households with special difficulties. Help solve difficulties.

(3) The conflict and dispute coordination service post is responsible for publicizing knowledge of laws and regulations, investigating and mediating conflicts and disputes, and assisting or helping to resolve disputes through legal channels.

(4) Family planning publicity and service post, responsible for family planning policy publicity, legal consultation, interest-oriented publicity and declaration, family planning technical service consultation and services, floating population marriage and childbirth certificates, birth fort health care manual, Application and declaration of birth certificate for second child.

5. Work Requirements

Strengthen understanding, improve awareness of serving the people, adhere to the people-oriented approach, serve the overall situation, be serious and responsible, and carry out solid and good 365 convenience services.

(1) Strictly abide by the "Xitou Town Cadre Management Measures" and the "Xitou Town Cadre Work Style Rectification and Implementation Opinions", stick to their posts, perform their duties conscientiously, and treat visiting people with a cup of hot tea and a A smile, a greeting, and a warm reception.

(2) It is necessary to handle the masses’ appeals in a timely manner and within a time limit, and to register the visits well.

(3) Continue to carry out the "Visit Thousands of Households and Interview Ten Thousands of People" activity in a solid manner, keep diary records of people's sentiments, collect public sentiments and opinions, make good ledger registrations, and report to relevant leaders and departments in a timely manner.

(4) Make arrangements for duty so that there is someone on duty every day and someone to take care of everything. Problems reported by the masses are registered and dealt with in a timely manner.

(5) Carry out hand-in-hand, close-to-people, heart-to-heart, and get-together activities to be a caring person for the masses, mobilize the whole people, participate together, and take the lead in stepping into a well-off life. Convenience Service Center Implementation Plan Sample 3

In order to thoroughly implement the spirit of the party's conference, continuously innovate social management, further deepen the new concept of "zero-distance service to the people", and constantly explore and establish new models to serve the people at the grassroots level, we have The two committees of the community have studied and decided that the ** community will carry out convenience services. The implementation plan is now formulated as follows:

1. Guiding ideology and service purpose

(1) Guiding ideology

Guided by the Scientific Outlook on Development, we focus on the transformation of community functions and work priorities under the new situation, close the ties between the party and the government and the people, insist on building the party for the public, governing for the convenience of the people, and people-oriented, and actively provide residents with various services. Government services and life services can more effectively solve the practical difficulties and problems encountered by residents in life and work.

(2) Service purpose: convenience, serving the people, fairness and justice.

2. Service Scope

Set up a convenient service window in the community service hall, in line with the "one window acceptance, division of labor to people, consider for the people, serious and responsible" work principle, and maximize the work principle play the role of community convenience services. Integrate multiple departments such as the Civil Affairs Disabled Persons' Federation, social assistance, labor security, labor and employment, family planning, culture, education, health and sports, as well as departments such as petitions, stability maintenance, and justice that are closely related to the daily life and work of residents, and implement a single window to the outside world. , centralized office to provide residents with one-stop services.

Service content: divided into two categories: public and private services and conflicts and disputes. Public services include family planning services, social assistance, employment security, policy consultation, household registration transfer, medical diagnosis and treatment, meal ordering, housekeeping services, home appliance repairs, professional lock distribution, pipe unblocking, volunteer services and many other services, adopted? For the service method of adding an agent, those who can handle it will be handled in a timely manner; matters that are subject to approval by the superior competent department will be handled on behalf of them and completed within a time limit. Conflicts and disputes include various conflicts and disputes related to neighbor relations and other issues that are closely related to residents' lives. They will be provided with coordinated solutions, responses or legal assistance.

The community convenience service window has opened a *******? dedicated hotline to provide consultation, appointment and other services.

3. Work system

The community convenience service window implements the "505 system" working method:

1. Zero-distance service, first inquiry responsibility system , Party members and cadres of window service units disclose their identities, responsibilities, and commitments, take the initiative to inquire about the needs of service recipients, and do a good job in answering and explaining;

2. Zero-relationship service, openness in handling matters, and handling matters for the masses Adopt the method of appointing people and assigning responsibilities in all aspects of the work, clarifying their respective responsibilities, implementing power decomposition, achieving mutual restraint, and openly accepting public supervision;

3. Zero-stop office, time-limited work system, and promotion Models such as full-service agency service, delayed work service, and advance reservation service will open up green channels for service matters that the masses urgently need to handle;

4. Zero-error delivery, service commitment system, and strict inspection of service personnel who enter the window Training, publicizing service commitments, and improving staff's professional quality and ability to perform duties;

5. Zero target complaints, accountability system, and implementation of monthly and annual assessments for service window staff .

The convenience service window ensures that at least one community leading cadre leads the shift at the convenience service window every day. Application matters that can be handled on the spot will be handled immediately; for matters that need to be reported for approval or that cannot be handled on the spot, a first-receiver responsibility system will be implemented. The acceptor will promise the applicant a handling time, and will handle the matter within the handling time limit and respond. Sponsor.

IV. Work flow

The community convenience service window provides services to the public in accordance with the working procedures of acceptance registration, handover, undertaking (on behalf of others), feedback, instructions, settlement reply, and filing. For people who do not have time due to special reasons or are elderly or have limited mobility, the community will send service personnel to their homes to handle matters that need to be done.

1. Registration. Anyone who applies for matters at the convenience service window must register at the service window;

2. Assignment. The window will immediately hand it over to the relevant staff according to the contents of the residents' applications;

3. Undertake. Staff at each position will undertake the work according to the orders handed out by the window. Those that meet the processing conditions upon review will be accepted. Simple matters that can be handled on the spot can be handled immediately. If the application cannot be handled immediately, a processing time limit will be promised; if the application materials are incomplete, the required materials will be notified at one time and will be accepted after the applicant completes the materials; for application matters that cannot be handled , inform the applicant and explain the reasons; for matters that do not fall within the scope of acceptance, inform the applicant to apply to the relevant unit;

4. Instructions. The community leader will give instructions on the handling of the application matters that day. For items that need to be reported and reviewed that cannot be completed on the same day, we will be responsible for supervising the entire process until they are completed;

5. Feedback. While the handling post or person in charge will reply to the parties with the handling results, they will also provide feedback on the handling status to the window on the same day;

6. Filing. Matters agreed to be settled by the window are transferred to the settlement and archived for easy reference.

5. Organizational Leadership

In order to strengthen the organizational leadership of this work, ** community established a leading group for convenience services to make the convenience service window a place to do practical things and solve problems for the people. to serve the people with integrity and sincerity.

This work adopts an open handling method and is openly subject to public supervision. **The community convenience service window has a supervision telephone number: ******. Some people are regularly selected for evaluation. The evaluation results serve as an important basis for the assessment of community convenience services. At the same time, the community improves the work in a timely manner based on the evaluation results.