How to optimize the development environment and improve service quality speech

Unify our thinking and fully understand the significance of changing our work style and optimizing services

Under the new situation, we should continue to regard changing our work style and optimizing services as "the great development of the Yellow River Delta. How do we "Do" is an important part of the great discussion on emancipating the mind and is of particularly important significance.

1. Changing work styles and optimizing services are urgent needs to optimize the development environment, create a "depression effect", promote scientific development, and catch up and surpass. At present, the development environment has become an important symbol of a region's comprehensive competitiveness. In the new round of regional competition, whichever region grasps the development environment early, well, and solidly will be the first to seize opportunities and gain the upper hand. Looking at surrounding cities, Tianjin Binhai New Area, Hebei Tangshan, Cangzhou, Dongying, Weifang, Zibo, Dezhou, Yantai and other places in our province are doing everything possible to create environmental advantages and seize the commanding heights of development. Judging from the situation of our city, although we have relatively abundant resources and relatively superior location advantages, the reality of a relatively underdeveloped economy, a relatively weak economic foundation, and lagging major infrastructure construction has not fundamentally changed. If we do not take the lead in the development environment, especially the development soft environment, major historic opportunities will slip away from us, and catching up and surpassing can only be an empty talk. The most important thing to optimize the development environment is to change the style and optimize services. Only by taking changing work styles and optimizing services as the "main theme" of environmental construction, and pursuing them unswervingly and with great fanfare, can we create a "depression" for investment and a hot spot for entrepreneurship, and ensure that we will not miss the current historic development opportunities. Binzhou Only then can it truly become the main battlefield for the development and construction of an efficient ecological economic zone in the Yellow River Delta.

2. Changing work styles and optimizing services are inevitable requirements to adapt to social development and progress and continuously meet the people’s increasing service needs. In recent years, our city has focused on transforming government functions, actively deepened the reform of the administrative management system, vigorously promoted the construction of a service-oriented government, created a fair development environment for various market entities, and provided good services to the people. However, compared with the people's increasing demand for services, there is still a big gap in our cadre style and service quality. On the one hand, with the development of economy and progress of society, people's demand for public services has shown diversified, hierarchical and personalized characteristics, which has put forward more requirements for the work style of cadres and the service quality of government departments. High requirements. On the other hand, with the acceleration of the process of democracy and rule of law, the general public pays more attention to the right to know, the right to participate, the right to express and the right to supervise. People are paying more and more attention to the service quality and work efficiency of government agencies, as well as the ability, quality and work style of agency staff. Regarding issues such as administrative inaction, disorderly conduct, and cadre work style, some people will express their views and demands through various channels, especially emerging media such as the Internet. Every move, word and deed of every government agency and staff member affects the government's image. All departments and units must have a correct attitude, be serious, fair, impartial, enthusiastic and thoughtful, and continue to meet the people's increasing needs for public services with a better style and better services.

3. Changing work styles and optimizing services are important elements in building a team of high-quality cadres and establishing a good image of the agency. Currently, there are seven style problems existing among some cadres in our city, specifically in administrative approval, administrative law enforcement and enterprise-related service departments. They are highlighted in the following aspects: First, the phenomenon of "four chaos" occurs from time to time. Some departments abuse their administrative power and impose arbitrary fees, fines, apportionments, and inspections; some departments use power as a tool to seek benefits, and impose restrictions on enterprises, investors, and individual and private households. , borrowing; some departments have inconsistent charging standards. Those who are relevant and familiar charge low, while those who are irrelevant and unfamiliar charge high. Second, administrative efficiency is still not high enough. Some departments have cumbersome approval procedures and complicated procedures, and there are serious problems such as shuffling around, procrastination, waiting, pressure, and reliance at work. Third, social credibility needs to be enhanced urgently. In order to attract corporate investment, some places and departments have promised many preferential policies and services. However, after the corporate investment, the promises have not been fulfilled; some departments do one thing in front of their faces and another behind their backs. They open the door to attract investment and close the door to rip off business. . Fourth, the problem of "medium obstruction" still exists. The functional departments of some departments and units do not handle matters that comply with laws, regulations and policies in accordance with the promised time limits and requirements, do half-heartedly, deliberately create difficulties, set up obstacles and obstacles, and artificially create "intermediate obstructions".

Regarding the above problems, almost all departments and all comrades admit that some municipal agencies do exist in our city, but few departments and people can pin the problems down to specific units and specific people, and it is even more difficult to recognize that their own departments , undergraduate departments, and even themselves are one of the creators of certain problems; some even think that changing styles, optimizing services, and improving the environment are matters for the municipal party committee and municipal government, and have nothing to do with their departments, undergraduate departments, or themselves, and have nothing to do with themselves or themselves. We hang on high, afraid of showing our ugliness, afraid of exposing our shortcomings, and dare not be "real" about ourselves. If the environment is not improved, it will be difficult for foreign businessmen to stay; if the style is not changed, it will be difficult to establish an image; if the service is not excellent, it will be difficult to develop. We must be determined to correct the problem with an iron fist, manage with a heavy hand, resolutely eradicate the stubborn diseases that hinder development, remove the stumbling blocks that affect development, and vigorously promote the further optimization of the development environment.

Highlight the key points and focus on solving problems in cadre work style and service quality

Carefully check and rectify and solve problems in work style and service quality, and strive to create a " Make its due contribution to the Binzhou environmental brand of "sunshine, efficiency, safety and integrity".

1. Simplify procedures, relax conditions, and completely solve the problems of low administrative approval efficiency and obstruction. First, we must streamline administration and delegate power. It is necessary to effectively shift the focus of management downwards and expand and implement the economic and social management authority of counties and districts through entrustment and delegation of management authority in accordance with the law. The decentralization of administrative review and approval power must break through the restrictions of the rules and regulations. As long as no trouble occurs, the power that can be delegated must be actively delegated, the threshold that can be lowered must be resolutely lowered, and what can be left to the market must be left to the market. Second, we need to simplify the approval procedures. We must continue to clean up the approval, review and filing matters of the government and its departments, cancel what should be cancelled, merge what should be merged, and transfer what should be transferred, and resolutely cancel all types of unnecessary approval items and procedures. As long as administrative approval items can be canceled in other places, our city will resolutely cancel them in accordance with the law; as long as the procedures and links are not explicitly mandated, they will be simplified or deleted. Third, the conditions for approval must be relaxed. For matters that may or may not be approved, as long as they are not explicitly prohibited by the state, the green light must be proactively given. We must actively provide investors with ideas and solutions for approval matters that can be approved through alternative channels. Fourth, we must clean up and standardize charging items. All charging items that do not comply with laws, regulations and current policies will be cancelled; if there are upper and lower limits for charging standards, they will be charged at the lowest standards; charging items that the government decides to reduce or reduce must be strictly implemented; all disguised charging behaviors are strictly prohibited. Fifth, we must make every effort to create a “sunshine” government brand. Adhere to the principle of openness and convenience for the people, and fully implement the "Ten Disclosures" of department functions, organizational structure, service basis, service time limit, service process, service results, charging basis, charging items, charging standards, payment methods, etc. Vigorously promote the disclosure of government information. Except for matters that need to be kept confidential according to law, all disclosures will be made through portals and other forms. We will strive to create an approval platform with the fewest projects, the simplest links, the fastest speed, the best services, and the clearest fees in the province. .

2. Administer according to the law and strictly enforce the law, and completely solve the problem of non-compliance with the law and arbitrary enforcement of the law. First, we must strictly rectify the "four chaos" behaviors. It is necessary to strictly implement relevant regulations on building a clean government, strictly investigate arbitrary fees, fines, apportionments, and inspections in administrative law enforcement, and focus on monitoring and rectifying problems such as inaction, arbitrary actions, and "obstruction." It is necessary to resolutely cut off all kinds of black hands that reach out to the enterprise, and seriously rectify and manage those behaviors that use management functions to "eat, take, get stuck, ask for, and report" in the enterprise, and make adjustments to the responsible persons. Those who should be dismissed will be removed from their posts, and those who should be fired will be completely purified of the law enforcement environment. Second, we must strictly standardize administrative penalties. Actively promote the work of standardizing the discretionary power of administrative penalties and compress the discretionary space to the maximum extent. It is strictly prohibited to enforce laws beyond the authority or beyond the scope of the law, and to issue fine quotas, use revenue to set payments, or to share fines and forfeitures. If there is an upper and lower range for fines, it should be as low as possible. It is necessary to further refine and quantify the administrative penalty clauses with range within the scope of law enforcement, make penalty standards more operable, increase the transparency of law enforcement work, and reduce human factors, black-box operations and "bargaining" in administrative law enforcement penalties. Third, we must strengthen comprehensive management of social security. We will continue to carry out the rectification actions of "cracking down on gangsters and eradicating evil" and "cracking on tyrants and gangsters" to severely punish all kinds of behaviors that disrupt the order of production and operation, such as forced buying and selling, forced loading and unloading, water and power outages, and door and road blocking. It is necessary to do a solid job in investigating and resolving various social conflicts and disputes, conscientiously resolve various economic disputes, enterprise group disputes, and labor disputes, and properly handle urban demolition, land acquisition compensation, etc. to ensure social harmony and stability. Fourth, we must strengthen government integrity.

All departments and units must honor their commitments and keep their credibility, comprehensively sort out the preferential policies that have been introduced, and honor the signed contracts and commitments made; if contract disputes do arise due to changes in national policies, laws and regulations, they must Treat each other with sincerity, negotiate on an equal footing, and handle matters properly. Paying attention to attracting investment, we must also focus on ensuring, stabilizing, and supporting business with integrity, so that investors can feel at ease, at ease, and satisfied. We strive to make "integrity" the administrative character of the city's public servants and a brand of Binzhou.

3. Provide full support and dedicated service to completely solve the problems of insufficient help and poor service. First, we must seize the key points and solve problems for enterprises. Solving practical difficulties for enterprises should be regarded as an important criterion for measuring service quality, and help enterprises solve difficulties and problems encountered in development. To help enterprises, we need to help them with ideas and key points. At present, the most difficult problem for enterprises is funding. Relevant municipal departments and financial departments should actively help enterprises solve the problem of "financing difficulties" and break financial bottlenecks for enterprises. Second, the focus must be shifted downwards to proactively serve enterprises. All departments and units must go deep into the grassroots and enterprises, make friends with entrepreneurs and investors, and enthusiastically reduce the burden, encourage and support the development of enterprises, and be a strong backing for enterprises. It is necessary to actively provide ideas and solutions to enterprises, help enterprises change methods and adjust structures, continuously stimulate the internal vitality of enterprises, and promote innovative development and rapid development of enterprises. Third, we must provide classified guidance for enterprises according to their conditions. In the service, measures should be taken according to the "enterprise" conditions. It is necessary to strengthen point-to-point service measures on the basis of a deep understanding of the needs of enterprises, and tailor services to suit the needs of enterprises at different levels and types. It is necessary to implement focused services for advantageous growth enterprises to promote their fission and development into new forces supporting the overall economic development of Binzhou; for many small and medium-sized enterprises, it is necessary to accelerate the establishment of public service platforms to promote their rapid expansion and continue to become bigger and bigger. Be strong and do well. Seek truth and be pragmatic, and promote style change and environmental optimization with the improvement of realm and ability

We must vigorously strengthen the ideological and moral cultivation and business knowledge training of cadres and cadres, and improve the ideological realm and ability level of cadres and employees. , promote the change of the work style of the agency, promote the improvement of service quality, and promote the optimization of the city's development environment.