With the approach of the Spring Festival in 2009, how to do a good job of security and stability during the festival has also been put on the important agenda. The author thinks that we should fully understand the significance of safety and stability work from the height of stressing politics, especially during our stay in Spring Festival travel rush, we should firmly establish the idea of "safety first, stability first", earnestly enhance our sense of responsibility and mission, establish and improve the safety and stability working mechanism, and earnestly implement various safety and stability working measures with full work enthusiasm, cautious work attitude and solid work measures to ensure a happy and safe Spring Festival. First, strengthen organizational leadership and fully implement the responsibility for security and stability. Security and stability is a sensitive topic, which affects the whole body. First of all, we should fully realize the importance and urgency of doing a good job in stability, and relevant units and departments should set up a stability leading group as far as possible to re-emphasize and implement the objectives, tasks and measures of security and stability. It is necessary to form the main person in charge of units and departments as the first responsible person, personally grasping and taking overall responsibility; Other members of the team should focus on implementation in accordance with the requirements of division of responsibilities; Other members, in accordance with the requirements of departments and posts, specifically implement the safety net group, have a specific office of the leading group for maintaining stability, designate a special person to be responsible for the daily affairs and supervision of maintaining stability, strictly implement the leadership responsibility system, departmental responsibility system and personal responsibility system, decompose and refine responsibilities and tasks, and sign target responsibility letters at different levels to ensure that the objectives of safety and stability work are decomposed in place, responsibilities are implemented in place, and pressure transmission is in place. Each post link can truly "watch your own door and manage your own people." The second is to strengthen the implementation of measures and go all out to do a good job in security and stability. Hidden dangers are better than open flames, and responsibilities are heavier than Mount Tai. Do a good job in security and stability during sensitive periods of major festivals such as the Spring Festival and actively strengthen the implementation of specific measures. The author believes that we should focus on three aspects. First, increase publicity and create a working atmosphere in which everyone participates. It is necessary to hold a special meeting on safety and stability work, convey the spirit of studying safety and stability work documents, strive for everyone to understand the great significance of "safe production and harmonious development", and actively create the enthusiasm of all staff to participate. Carry out activities such as "I talk about potential safety hazards" and "labor safety competition" to enhance employees' awareness of safety and stability. At the same time, we should make good use of the industry intranet, columns, blackboard newspapers, stop signs and other propaganda carriers. , by posting slogans, demonstrating and guiding, providing services, etc. , so as to strengthen the positive publicity, education and guidance for employees, create a strong atmosphere of "safety work is no small matter", and make employees take safety and stability to heart, heart and action, always tighten the string of safety, and earnestly take safety and stability as the top priority. The second is to strengthen investigation and eliminate hidden dangers of security and stability. Strengthening the sorting, investigation and rectification of unsafe and unstable factors is the basis for doing a good job of stability. Therefore, efforts should be made to form a working mechanism of "frequent investigation and timely analysis, information early warning, early prevention, immediate resolution, emergency response, supervision and inspection, and accountability", and efforts should be made to carefully investigate unstable factors from both tangible and intangible aspects, so as to achieve early detection, early disposal and early resolution, and reduce potential safety hazards and responsibilities. Physically, it mainly sorts out the equipment, vehicles, lightning protection, fire protection and other facilities. On the basis of self-examination and self-correction, some professional and technical personnel can be specially invited to conduct strict hidden danger investigation on special equipment such as elevators and fire alarm facilities; We should unremittingly do a good job in vehicle traffic safety. Strictly implement the "three inspections a day" system of self-inspection, mutual inspection and office spot check of drivers and passengers, strengthen vehicle inspection and maintenance, and ensure that faulty vehicles and hidden vehicles do not drive. At the same time, standardize the implementation of vehicle use approval procedures and processes, focus on strengthening the management of temporary vehicles, and put an end to the phenomenon of private use and unauthorized use of buses. Invisible, focus on strengthening the collection and communication of dynamic information between internal employees and cigarette retailers. For example, through activities such as "I offer advice and suggestions for enterprise development" and visits by leading cadres, cadres are organized to go to the grass-roots level regularly and irregularly, experience the work and life at the grass-roots level, help solve practical difficulties, provide employees with opportunities for equal dialogue and face-to-face communication, grasp their thoughts in time, help solve their doubts and doubts, and build a convenient bridge for employees to participate in enterprise construction; Using the carrier of "Director's and Manager's Reception Day", we can answer and explain the questions or questions raised by retail customers on the spot, understand the customers' voices in time, grasp the market demand, grasp the market situation, publicize policies and regulations, resolve the contradiction between customers and me, and maintain the stability of the holiday cigarette consumption market. The third is to pay close attention to standardization and rectification and implement a long-term mechanism for security and stability. In the work, we should strictly follow the requirements of internal supervision and management and occupational health and safety management system, and strengthen the control and rectification of dangerous sources. Study and formulate corresponding emergency plans, and effectively improve the emergency ability to prevent and deal with emergencies through drills. At the same time, it is necessary to take the safety inspection activities organized inside and outside the industry as an opportunity, carefully analyze the reasons for the unqualified items and problems found in the inspection process, implement the rectification measures item by item, draw inferences from others, and comprehensively improve, and ensure that the problems will not happen again by organizing the review of the rectification projects. Third, highlight the key points of work and ensure that key parts do not go wrong. Spring Festival is the golden season for cigarette sales, and it is also the most severe period for cigarette counterfeiting. In addition, the changeable weather in winter brings many uncertainties to the safe and stable work. How to achieve the goal of "safe and harmonious Chinese New Year"? The author thinks that we should focus on three tasks: monopoly law enforcement environment, market operation environment and ideological stability of employees. In monopoly law enforcement, as law enforcement inspectors, we should strictly implement the code of conduct for civilized law enforcement, and achieve administration according to law, licensing according to law, and civilized law enforcement, especially in law enforcement procedures and the exercise of discretion, we should pay attention to principles and details, and we should not give people a handle or leave defects, let alone intensify contradictions and trigger security and stability incidents because of work mistakes.
In terms of marketing services, the majority of marketers should seriously publicize cigarette marketing policies, actively implement brand cultivation, strive to guide social consumption, and promote balanced market development. Through in-depth and meticulous market research, we can effectively grasp the market consumption demand and development trend, and constantly improve service capacity and service level. At the same time, it is necessary to strengthen the handling of cases reported by letters and visits, carefully handle every customer complaint, and put the working concept of "starting from the place where customers need it most and starting from the place where customers are most dissatisfied" into action. In view of the relatively concentrated complaints and reports in the tobacco field such as case investigation, license issuance and business services. We should focus on handling the three links of letters and visits "before, during and after" to effectively resolve the contradictions between letters and visits. Do a careful investigation in advance. Focus on investigating contradictions and hidden dangers that may lead to reports and complaints, and strive to achieve "three clarifications", namely: clarifying the contradiction composition of the industry, the field and the department; Clear the outstanding contradictions of the unit, the region and the department; Clarify the key objects under the jurisdiction of this unit; Deal with it seriously. Strictly implement the first inquiry responsibility system, clarify the job responsibilities, and implement key requirements such as the lead person, the responsible department, and the time limit for handling, so as to ensure that the demands of the complainant are seriously, rigorously, meticulously, legally and reasonably resolved; Be careful to follow after that. Based on the principle of who receives, who assigns and who follows, we will carry out the complaint reporting work to the end. The opinions and instructions of the leaders should be tracked and implemented throughout the process, and the phenomenon of disjointed work due to insufficient communication, cohesion and coordination should be resolutely prevented, resulting in work mistakes and errors that may lead to security and stability incidents. In terms of team building, it is necessary to further strengthen ideological and political work, effectively unify the thoughts of cadres and workers to the requirements of industry reform and development, effectively publicize, study policies and unify their thoughts early, strive to maintain the ideological and work order of employees in this unit stable, prevent unstable factors caused by inadequate work, strive to resolve contradictions and problems in enterprise development, and further create a harmonious internal and external development environment. Fourth, it is very important to strengthen the supervision system, focus on maintaining a good situation of safety and stability, implement safety and stability during the holiday season, and strengthen supervision and inspection. To strengthen the supervision system, we must always adhere to the "five don't let go", that is, we must not let go of our responsibilities, work that is not in place, reasons, hidden dangers and problems that are not solved. It is necessary to set up a corresponding inspection team led by the safety and stability leading group and implement a 24-hour double-duty inspection system. Double duty is mainly to patrol the offices, cigarette warehouses, chain stores and other important departments, and it is required to "assign personnel, time, posts and responsibilities". Every day, members of the leading group will be on duty to supervise the safety work day by day, mainly to check the implementation of guard duty, safety patrol, fire prevention and theft prevention, material management and vehicle safety management system by personnel of various departments. Departments and individuals who fail to organize, perform their duties and cooperate will be seriously investigated for corresponding responsibilities to ensure the seriousness of safety and stability. In short, we should strengthen our overall awareness, political awareness, anxiety awareness and responsibility awareness with a serious work attitude, rigorous and meticulous work style and pragmatic work requirements, give priority to maintaining security and stability during the holiday season, and pay close attention to implementation to ensure a happy, peaceful and safe Spring Festival. 02