What are the hardcore functions in enterprise WeChat?

1. Resignation inheritance For the company, one of the primary reasons for customer outflow is that employees resign and bring customers. In marketing and other fields, customer resources are in the hands of every marketer. If a senior marketer resigns, it is likely to bring many customers and cause damage to the company.

At work, if the employee's job change will not serve the project customers, then the employee's customers must be transferred to other employees for tracking. Enterprise WeChat has the function of distributing the property of resigned employees, which can help the company to immediately meet the customers of resigned employees and distribute the customers of employees to other employees for tracking with one click, so as to avoid the outflow of customers because of no immediate follow-up.

2. You can connect to third-party applications. If you feel that the management authority of enterprise WeChat is insufficient, you must rely on third-party applications to solve it. If the enterprise WeChat is not compatible with the role of adding friends in batches for the time being, you can connect the third-party SaaS application that applies enterprise WeChat-the customer-added private domain traffic management system.

Just upload the report containing the customer's mobile phone number to the customer plus background management, immediately copy the customer's mobile phone number in the enterprise WeChat with one click, and search and add. You can also query the data information and process of adding friends, such as well-founded, unfounded and to be added. Kejia also has high-end functions such as enterprise WeChat conversation archiving, keyword automatic tagging, mass addition of customer portraits, friend fission and group fission, which can help employees intelligently tag, accurately manage customers and improve the actual effect of enterprise WeChat marketing promotion. It can also help employees to quickly add customers, develop customer fission and improve work efficiency.

3. Customer tags and customer portraits also have the function of tags on my WeChat. What are the convenient places for corporate WeChat tags? The company manager sets the company label on the console. In the process of expanding customers through drainage, the matching personnel can label the customers and improve the customer portrait. As people get to know their customers better, they can also make different marks.

It can preset multiple customer labels according to customer+and classify the information content of the labels, and screen customers according to their key level, age, source mode, consumption ability, work ability and many other aspects, so as to help transform them into customer portraits, classify customers more quickly, grasp the detailed information of customers, and quickly grasp the overall target customers.

4. Customer Contacts In WeChat, the customer contact is limited to which prompt box, and any contact must reply manually. With more information, it is inevitable to miss the information response. The functions of enterprise WeChat, such as live code, automatic push of welcome slogan, WeChat group sending, quick reply, social software column, product photo album, chat sensitive words, anti-harassment, etc., can improve the work efficiency of customer service staff and improve customer experience.

The top role of enterprise WeChat goes far beyond the above aspects. Enterprise WeChat is a special tool suitable for the refined operation of private domain traffic. And many third-party special tools like Kejia are gradually released, joined in this ecosystem, and closely integrated with enterprise WeChat, allowing the company to complete the transformation and development of digital operations.