What is the experience of being an operator?

The operator's job is very simple, as long as he is familiar with the business and can handle the problems that the call seeks to solve well; Basic skills and quality requirements required by customer service personnel: The basic skills required by customer service personnel need to have good service spirit, good communication skills, fluent Mandarin, careful and meticulous work, good team spirit and sense of cooperation, strong sense of discipline and good mentality.

I work in the company's call center, mainly to answer customers' calls, solve related business problems, engage in long-distance traffic, international traffic, directory assistance, wireless paging, information services, PBX and other call stations, and handle on-board business inquiries.

operating duty

(1) Collect and analyze all kinds of information related to marketing work, including the product sales and market competition of the enterprise and its industry, as well as the marketing objectives, marketing concepts and business philosophy of the enterprise. In addition, it also includes all the knowledge and information of enterprise products, as well as customers' needs and expectations for product performance and form.

(2) According to the information collected and processed and the sales target to be achieved, make the telephone sales plan.

(3) Establish relationships with target customers. According to the market survey results, as well as the customer list of potential customers, ordering information, purchase inquiry information, etc. , aim at and predict the number of customers. At the same time, visit customers to determine the target customers.

(4) Make sales plan and customer telephone call plan. This paper introduces the product characteristics of which product performance and which indicators can meet the customer's needs, and formulates the corresponding customer telephone call plan and coordination time.

(5) Implement the sales plan. Through the telephone visit of customers, the implementation of various promotion methods, the handling of special events, the collection and collation of information, etc. , which determines whether the sales task can be completed and the key link in the next stage of sales plan formulation.