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Today's trip to Chongqing was wonderfully engraved.

Appreciate the masterpiece-Metro Line 2 is a grand contribution with design aesthetics, quality ingenuity, landscape and humanity!

On the day of delivery, Li Lihui, general manager of the company, and Alan Lu, deputy general manager of the marketing and customer service department, took the lead in setting an example, and the joy of delivering the new house was staged in a high-profile manner. The whole activity site presented a warm reception, standardized process, warmth of returning home and joyful laughter. The corporate philosophy of "Mission Jinjiao, Value Jinjiao and Responsibility Jinjiao" is once again perfectly interpreted.

The total number of users of Xindu No.2 Group this time is 2,465,438+0, and 223 customers have signed in to see the house, and the actual number of users has reached 222, with a winning rate of 99%. Set a new high for the previous delivery! In particular, on the days of 12 and 15, a total of 85 sets were delivered, and the actual delivery of 107 sets was successful, which created the delivery miracle of Chongqing Company over the years-the actual number of delivered sets exceeded the number of signed sets, and all employees were severely punished and bravely took the lead. It has created a new record of housing delivery in Chongqing real estate industry and made great contributions to the profitability of Chongqing companies! Successfully completed the delivery of this house!

Metro Line 2, consisting of five high-rise residential buildings, is the first centralized trial operation organized by the subway project. "Check for leaks, fill gaps, prepare for a rainy day, weave and deliver safety nets" is the mainstream tone of this handover. To this end, the company fully absorbed the debugging experience of previous projects in the aspects of rectification, hierarchical control, preparatory organization, personnel training, site planning, etc., and achieved good time limit control, good quality improvement, proper rectification and good property management.

First, we should be fully prepared for "the soldiers and horses have not moved, and the food and grass should come first."

At the beginning of 20 19, 10, Qingtian building, which refreshes the living mode of tea garden, rose from the ground, towering into the sky, with simple lines and unique style. The design concept of neo-modernism is integrated with the solemnity and rigor of the government building. In order to make this plot become the pride of Nan 'an District and the landmark of tea garden, Chongqing Company has set up an inter-departmental special leading group for house delivery headed by executive directors Grace Wai Wong and Alan Lu, and its members include Jinyu Dacheng Project Department, Marketing Customer Service Department and Planning Department. Zhongyuan Real Estate Responsibility Team and Yongsheng Property Responsibility Team are team members, who attach great importance to strategy and strictly control details. In order to further improve the quality of delivery, the delivery team has organized delivery conferences and delivery rectification meetings for many times since its opening week. From the customer's perspective, with high standards and strict requirements, it pays close attention to the actual work and insists on exchanging the "tightening spell" of the task for the "reassurance" of the customer!

Grace Wai Wong, the general manager of the company, and Alan Lu, the deputy general manager, are bold and targeted, with the overall idea of "strengthening rectification, emphasizing details, laying a solid foundation, and promoting the smooth start of the handover work in Xindu District", from ideological propaganda and guidance to deployment, step by step implementation, the whole process, zero tolerance, full coverage and strong pressure! In view of the customer's landscape objection, the management team is required to check the height, crown and diameter of the tree from the arbor, and re-check the shrubs according to the designed plants and density, focusing on the minimalist concepts of gradual and spliced landscape squares. This requirement for landscape operation is not only engineering construction, but also the soul realm of artistic sculpture, which makes landscape not only a visual enjoyment, but also an artistic feast. Alan Lu, the general manager of the company, is both courageous and resourceful. He indulged in heavy medicine and innovated. Combining the characteristics of handover work in recent years and the regional characteristics of Chongqing, he made bold innovations and breakthroughs in handover work and made key adjustments to the handover process, which played a decisive and important role in the complete victory of the whole handover work.

In view of the defects existing in the landscape wall, entrance hall, water body and indoor area of the community, all subcontractors and property management companies are required to list the work list, section list and responsibility list with the goal of "finding the gap, changing the style of work, grasping implementation, and promoting the new city to seek truth from facts and produce results", and follow up the implementation, carry out "review" work again and again, and hold "major investigation" again and again. It laid a solid foundation for the complete success of the delivery work. ?

Second, "soldiers are like running water, avoiding the real and attacking the virtual", armed with live ammunition, all members are determined to move forward!

Successful handover activities are inseparable from meticulous and in-depth overall arrangement and effective implementation. To this end, the handover team of Xindu Club carefully organized and rationally planned, and inspected and improved one by one from organizational efficiency, personnel arrangement, risk management and control to on-site atmosphere, which effectively promoted the smooth progress of the owner's one-time inspection of the house.

(a) "horizontal to the edge, vertical to the end", strengthen hierarchical control, adhere to the responsibility to people.

20 19 12 13, the last handover meeting was held in Jincheng badminton court, which was held on the same day on the basis of handover activities in Nanshan county. To this end, Manager Luo Dabin made a scientific and reasonable division of labor in organizational efficiency, and the delivery team with Secretary Chen Nanxin as the highest leader and Vice President and Director Wang as the specific executors was officially put into operation. After the meeting, General Manager Zhang and General Manager Wang immediately held a special meeting to discuss the details, on-site organization, external rhetoric, emergency management and other issues. It further refines the delivery work, emphasizes the responsibilities of all departments and ministries, clarifies the matters needing attention in the delivery work, and especially puts forward the strength and requirements for all departments to cooperate with the on-site implementation. The guiding ideology of "winning the battle first" has played a finishing touch for the complete success of the delivery work!

(two) fully authorized, let go of a blog, and strive to fight the battle of the housing security base.

In order to sprint the annual profit task, Mr. Zhang and Mr. Wang boldly decentralized the field staff and encouraged them before the war! "Don't be afraid to face customers. In front of customers, you speak boldly, do boldly, don't ask about the process, just look at the results. It doesn't matter even if it's one step away, we will cover for you. " Manager LAM Raymond authorized the rectification problem below "1000 yuan on the spot, so you can handle it directly on the spot, and I will ask the construction party to dock. If there are more difficult customers who need me to find the construction party, just call me ",which is result-oriented.

(3) It is very important to unify thoughts and boost people's hearts and mobilize brothers before the war!

Only a high degree of unity of will within the company is not enough to ensure the final victory of the handover. Resource integration and talent development are the strategic requirements of this handover. After the handover drill in 65438+February 65438+March, the team members made pre-war adjustments according to their effects. First of all, Lu, general manager of Yongsheng Property Engineering, was asked to be the site director, and Liu, director of Yongsheng Property Marketing, was asked to be the delivery performance director. Yang, the regional general manager of Yongsheng Property, and Zhou Zerui, the project manager, are the main persons in charge of on-site property disposal. The second is to check and supplement the problems existing in the drill site and strengthen immediate implementation. Zhang Xiaoyu, the deputy general manager, is undoubtedly prominent in his "pioneer" spirit and "craftsman" concept, and the water display effect of the curtain wall at the entrance of the residential area is not good. They shouted, "Let's work hard. No matter how late it is today, I will stay with you and treat me. Third, in order to ensure the seamless cooperation between brothers, a pre-war summary was held after the drill. Property Yang Zong collected more than 50 on-site problems, solved them one by one, and broke them one by one, requiring all employees to finish all the work that night and pass the inspection before leaving work. At the same time, Manager Zhou Zerui listed more than 30 specific requirements for the next day's formal handover work, and trained them in place, distributed them to people in groups, and had zero tolerance for handover errors, and made detailed arrangements for three areas, effectively ensuring that there were no items on site.

(4) Improvement is based on summarization, and success comes from failure!

During the handover of Xindu, the Deputy General Manager and Director Wang paid attention to the whole process, from identity verification to property inspection, from on-site demonstration to customer complaints, and all problems were solved in the first time! As soon as Mr. Zhang found that the customers were protesting collectively, he immediately informed the on-site attack team to solve the problem quickly, from Zhou Xu, the salesman, to Yan Heng, the engineer, from Yin Guifang, the planner, to He Wencan, from Baolongteng of Zhongyuan to Zhou Glasses of Yongsheng (I'm sorry I can't remember the name, but your contribution has made an indelible contribution to the final successful delivery), from lawyer Zhou, the external lawyer, to Shuo Yang, the general contractor, and from LAM Raymond, the leader, to Luo Dabin, who attacked Nanshan. During the delivery period, if you lack resources, please find Mr. Zhang immediately and give him strong support. If he is scolded by a customer, go to Mr. Zhang, and a dose of "a shot in the arm" will bring everyone back to life with blood! Under the management strategy of General Manager Zhang, we have a short meeting every day to sum up experience and improve efficiency. At the meeting, everyone put their heads together and made suggestions, which effectively promoted this moment to be better than before, and today is better than yesterday. It's really called "keep forging ahead, keep forging ahead, keep forging ahead"!

Third, "the worries of the wise are mixed with interests", the way to win, and the engine delivers miracles.

Advantages and disadvantages, advantages and disadvantages, don't be knocked down by difficulties, don't be confused by appearances! The "Dao" family spirit led by Secretary Chen, General Manager Zhang and General Manager Wang fully demonstrated the subversive success of delivery, effectively implemented pre-delivery risk control, deepened pre-delivery drills, fully controlled the on-site delivery atmosphere, and deepened the implementation of customer emergency management. The spirit of "three dares" that dares to take responsibility, innovate and let go allows us to practice from top to bottom, delegate power at different levels within the scope of control and encourage fighting spirit at all levels! Let's go on! ?

(1) The countdown display stand of "Overcoming Difficulties" stands across the company's door, which sounded the horn of going forward for everyone. To this end, we are ready to go. First of all, we should sneak into the owners of the new metropolis and actively publicize and disintegrate as owners. Second, we must aim at the problem and be targeted. From leaders to employees, from inside to outside, we should work together to break them down in Qixin Qi Xin. Third, we must highlight our advantages and drive away the dark clouds with the light of the sun and the moon!

(2) Avoid risks, rely on the power of the government to present the top management of the enterprise, and adjust and optimize the delivery details after careful consideration by company leaders and legal affairs. In particular, the division of responsibilities of the Propaganda Department and the words and sentences in the guest form are discussed one by one, and the words and sentences are carefully selected, which highly reflects the meticulous and rigorous style of the responsible enterprises. The delivery site is organized in an orderly manner and the operation is standardized! The signature reception of the staff is warm and polite, the keys are issued quickly and accurately, the ticket exchange is accurate, and the whole delivery site is orderly and orderly! It shows advanced service consciousness and standardized etiquette style.

(3) Everything is ready, and the sky celebrates a good start. From June 65438+February 14 to June 15, under the excellent leadership of the company, this is bound to be an extraordinary day. After careful organization and preparation, the first product delivery activity in New City was successfully held, and the delivery site was warm, pleasant and orderly. A cordial greeting of "Hello, welcome home" gave the host a care, warmth and warmth of going home. A "open the door and see the gold" shouted out the momentum and blessings of today's success! The whole delivery section is divided into areas according to service functions, such as sign-in reception area, financial settlement area, waiting area for house inspection, and property affairs group. Each area is equipped with full-time service personnel to provide special services such as drinks, cakes, medical kits, sewing kits, charging kits and testing tools. The venue and layout standards are fully beautified, lighted and humanized. Because I am familiar with it, I am careful and meticulous! The professional house inspection team conducted a comprehensive and detailed explanation and inspection for the arrival of each owner. The communication between customers and me was very pleasant, which fully demonstrated the pure quality of products and set a new record in the delivery history!

The new district and new town show the international style, and the high-rise pattern welcomes guests to my home! During the delivery, we have excellent service, excellent professionalism, strict discipline and well-trained! Taking customer satisfaction as the pursuit goal, we affirm our efforts yesterday with a happy smile, and we strive to move forward and make continuous progress. In the days to come, we will "forge ahead and seize the pass, and then set out with great concentration"!