What is the calculation formula for civilized service assessment at toll stations?

The calculation formula for the civilized service assessment at toll stations is derived from the following aspects:

1. Service attitude score: based on the courtesy, enthusiasm, initiative and patience of the service staff It is evaluated in other aspects, and the score range is generally between 20-30 points.

2. Service efficiency score: assess the work efficiency of service personnel, including toll collection speed, traffic efficiency, accident handling, etc. The score is generally between 20-30 points.

3. Environmental sanitation score: Evaluate the overall sanitation condition of the toll station, including toilets, trash cans, floors, etc. The score is generally between 10-20 points.

4. Safety protection score: To assess the safety measures of toll stations, including protective facilities, warning signs, traffic guidance, etc., the score is generally between 10-20 points.

5. Extra points for special contributions: For service personnel or toll stations with outstanding performance, extra points can be added, generally no more than 10 points.

The above values ??can be adjusted appropriately according to the actual situation, and the total score is generally around 100 points.

It should be noted that the specific implementation details of the toll station civilized service assessment calculation formula may vary from region to region, company to company, etc., and the specific circumstances need to be adjusted according to the actual situation.

In order to improve service quality, corresponding assessment standards and reward and punishment systems can be formulated for the above aspects, and service personnel can be evaluated and motivated through assessment results, thereby improving service quality and efficiency. At the same time, the professional quality and service level of service personnel can also be improved by strengthening training and management.