How to ensure the safety of water and electricity during the epidemic prevention period in Xiangyang How to ensure the safety of water and electricity during the epidemic prevention period in Xiangyan

How to ensure the safety of water and electricity during the epidemic prevention period in Xiangyang How to ensure the safety of water and electricity during the epidemic prevention period in Xiangyang

Telephone number for jar gas distribution and supply: 95007

About water security:

1. Central Water Company promises: During the epidemic prevention and control period, it will not provide water due to user debt. The water supply will be interrupted at no charge.

2. In order to avoid crowd gathering, the manual windows of all business halls of Central Water Company have suspended services in principle, and online payment is implemented. Users can pay through WeChat and Alipay, China Construction Bank online banking and self-service teller machines, and China Merchants Bank mobile "APP" To pay water bills through other methods, card meter users can directly consult the water supply service hotline to recharge, and Central Water Company will arrange personnel to provide services.

3. During the epidemic prevention and control period, if residents encounter any water problems, they can call the water supply service hotline 3454696 or 96510-1 for consultation. Central Water Company will arrange staff to contact and solve the problem as soon as possible.

About power supply guarantee:

1. Xiangyang Power Supply Company has adopted technical measures for residential electricity customers to ensure that power will not be cut off due to arrears.

2. Residents can also make online payments without leaving home through any method such as "State Grid Online" APP, "State Grid Hubei Electric Power" WeChat official account, Alipay, WeChat, online banking, etc. .

3. During the epidemic prevention and control period, if there are other electricity needs or special groups, residents can call the State Grid Xiangyang Power Supply Company’s joint service hotline 6668080 or contact the local power supply service grid phone at any time.

About ensuring gas supply:

1. Currently, there are more than 400,000 natural gas users in Xiangyang City. The three main types of meters include mechanical meters, IC card meters and remote transmission meters. Xiangyang China Resources Gas Co., Ltd. has taken classified measures to reduce gas outage problems caused by meter reading and arrears.

① For users of mechanical meters and remote transmission meters who do not have a card, Xiangyang China Resources Gas Co., Ltd. has suspended meter reading for all such meters and turned off the gas outage function for non-payment. During the epidemic, there will be no gas outage for users. Question, meter reading will be carried out after the epidemic is over.

② For IC card meter users, Xiangyang China Resources Gas Co., Ltd. has taken the following measures:

First, the Changhong Capital Business Hall and Xiangcheng South Street Business Hall will remain open at 9: 00-14:00; Jianhua Road Business Hall maintains 24-hour self-service machines, and Wushang Supermarket collection points vary according to supermarket hours.

Secondly, in view of the fact that some communities in our city are currently closed, Xiangyang China Resources Gas Co., Ltd. has launched a Bluetooth recharge device that can be used for emergency recharge by IC card meter users. It has been launched in 72 communities so far, which can further alleviate the problem. IC card meter user payment issues.

Third, for some users who still have difficulty paying, they can also call the 24-hour service hotline 96517 of Xiangyang China Resources Gas Co., Ltd., and the company will arrange for dedicated personnel to provide door-to-door recharge services.

2. During the epidemic prevention and control period, if natural gas users encounter various problems, they can directly call the 24-hour service hotline 96517, and Xiangyang China Resources Gas Co., Ltd. will arrange staff to contact and solve the problem as soon as possible.

Related reading

》》