How do owners face the chaos in the community?

Community owners who have been silent for some time have recently become active because of the renewal of property contracts and the business Committee. In the vote on whether to renew the rental property, there was a fierce confrontation between the supporters and opponents. The following are some excerpts from the speech ~

A: Statement: I am very dissatisfied with the property. According to my own experience, there are the following points: 1. The elevator in my unit often breaks down for a month, and it hasn't changed much after maintenance. I also stopped several times and repeatedly reported to the property that the effect was not satisfactory; 2. The downstairs corridor is the back door of "Central Real Estate", which has been blocked by electric cars and garbage for many times, and it has also been reported to the property and has not been dealt with in time; 3. The fire escape downstairs has been blocked by the electric tricycle of the "fruit and vegetable garden" and the owner's car for many times, and it has also been reflected to the property. Sometimes persuasion and treatment are not timely and the improvement is not obvious; 4. The management of environmental sanitation and public security in the community is not very strict, and vehicles and personnel enter and leave at will, and the management is tight and loose; 5. Car parking management is not strict, and some cars are parked in disorder, especially underground parking spaces and villa garages, which occupy an area. Public resources management is not in place. 6. The management of the owner's enclosure, destruction of greening and illegal buildings is lax, and the dissuasion effect is not obvious. However, at the same time, I also saw that the property also took action, which was very helpless. There is no service contract for the property, the charging rate is not high, the owners don't cooperate, the problems left by the building and so on. Coupled with the rising labor cost of the property, our property fee is 1.5 yuan/month. Square (multi-storey 0.8 yuan/month. Square). Imagine if you are a quality property management company, at the current price of 1.5 yuan/month. Square, will you settle in heaven? I also learned that there may be individual properties involved in the selection of old residential areas, but high-quality properties generally do not come without price increases, especially Vanke. The general property management company, after he settled in, should consider survival, but at present, it is difficult to improve the service without raising the price. Some communities have really changed after changing their nature, some are good, and some are bad. Please vote carefully!

B: I feel that A's careful voting is a godsend, and there is no colorful life. You should choose it even if you are not satisfied with its service. Isn't this a contradiction? But also want everyone to return to a colorful life. It's not really a colorful life. It should be Futian in name only. If the industry Committee openly invites tenders, let Cai Ming stand for election. No good company will naturally choose a colorful life, and the boss is not a fool!

C: I have some questions about the announcement of convening the owners' meeting on 20 17, and I want to raise them with the industry Committee aboveboard, and ask the industry Committee to give a positive answer! ! 1. At present, Futian doesn't even have a management plan, so it's about to vote. If the vote is passed, what autonomy does the God-given owner have? Then the initiative of property management lies in Futian. Anyway, the owner has agreed to Futian management. Is the property management plan still important? 2. Please ask the owners to vote whether the property company that is not qualified to manage the Tianci Garden has the right to manage the Tianci Garden. Is this rape of public opinion? Since the majority of owners are required to vote on whether a property company without the management qualification of Tianci Garden Community has the right to manage the community, what is the difference between finding a property company and finding two to find three votes! ! ! ! What's more, Futian has no plans to manage the community at present! 3. After reporting to the community neighborhood committee, Phoenix Island Management Office, Honggutan New District Management Committee and other relevant departments for the record, we got a reply. -Please publicize these replies in the group! 4. Centralized collection+door-to-door collection+telephone collection-telephone collection? This mobile phone is improperly collected, and it is too easy to fake! ! ! ! ! To say the least, even if we have to vote, two-thirds of the owners should agree to such an important matter, not half!

D: No problem, it's good to hold a meeting of owners, but why rape the majority of owners to vote whether Futian can continue to manage? Please show me the legal basis. Futian is not qualified for management at present. As long as the contract expires, it is the same as any third-party property management company. Why should the owner vote to decide whether he can stay? Is there nothing fishy about it? If the voting fails, the owners' meeting will be held to select new property management personnel. Do you know how much energy and manpower it takes? What could have been done at once, why should it be done twice! The problem of low property management is the whole problem of Nanchang, not a godsend case. Because the godsend property fee is low, no property company is interested. This logic has no causal relationship.

E: Ridiculous. Futian has been in charge for so many years, and the management is so poor that the owner has been dissatisfied. After the contract expires, he has no management right now. Then the industry Committee called a meeting of the owners and asked the owners to vote to decide whether they could continue to manage! What is the reason?

This paragraph is a rational dialogue, and the words under various emotions are even more difficult to look straight at, which is a typical manifestation of language violence. Judging from the effect, this kind of dialogue has always existed, and it is estimated that it will not change for a while. The actual situation is that there are so many conversations, and the situation in the community is still "the sound of the waves is still the same." Aside from other things, we can only see that there are many "cognitive distortions" in the language of both sides of the dialogue, as mentioned in the book "The Art of Stopping Life from Darkness"

In real life, there are countless irrational beliefs, which are as rich as human imagination and can be divided into three categories.

1. I must get things done;

2. People must be friendly to me;

Everything should conform to my wishes.

When these childish and excessive demands are not met, our neurotic way of thinking will rate this situation as bad, thus breeding the following ideas:

1. I didn't do it well. It was terrible.

I can't stand people being rude to me.

3. boring life! This shouldn't happen to me!

The analysis of the dialogue between the owners shows that the following irrational beliefs obviously exist:

1. Except for Color Life, there is no other property to take over the property management of the community;

2. The price of residential property management services remains unchanged;

3. the industry Committee should promote the renewal of the property lease, otherwise it can't work;

4. Except for the industry committee, other owners can't make a difference;

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There are many reasons for the chaotic situation of property management in residential quarters. Among them, the thinking mode under the irrational beliefs of all parties leads to the long-term helplessness of the relations between all parties.

There is a famous "six-level model of understanding" in the popular NLP (Neurolinguistic Programming).

To put it simply, among the six cognitive levels, spirit, identity, belief and values belong to the upper three levels, while ability, behavior and environment belong to the lower three levels. From the environment to the lower level of ability, we consciously contact it every day, so it is dominated by consciousness. From belief and value to higher spiritual level, we seldom think deliberately every day, so we often ignore it. In fact, everything we do in life is dominated by these three levels. They are controlled by the subconscious mind and are often not easy to understand, but they are the decisive factors in life. It can be said that the environment is only a projection of the third level to the next level of ability, or a display in real life.

Specific to the property management of the community, everyone's goal is to make the community's environment better and life better. At this point, the behavior of the owners, industry committees and property owners needs to meet certain standards (according to the contract, the property provides corresponding services, and the owners pay property fees and coordinate with the property and industry committees, etc.). ), and on this basis, choose a qualified property company to enter the community.

At present, due to various reasons, the contradictions between the parties are very fierce, which is obviously manifested in the inadequate property management in the residential area, and the owners default on property fees on this ground, and the industry Committee can do nothing. Whether as a specific individual or a personalized legal person and industry committee, we must face the problem of how to change the community. If the status quo continues, both the owner and the property will have a lose-lose result.

Some owners said, "Insist or change? For the community, it has reached a critical moment of life and death. Although this is a bit heavy, it also points out the urgency of the current crisis. After several years of tossing, the community only treats the symptoms, not the root cause. Many things that harm the interests of both parties are repeatedly prohibited, such as some owners' illegal construction, unreasonable property charges, and some owners' arrears.

Only when the owner puts forward chaos can it be cured. Its logic is that chaos will inevitably attract the attention of all parties concerned and safeguard their own interests in various forms, such as taking judicial procedures. This is a feasible method, but it takes a long time and costs a lot, and the biggest victim is the owner.

In the face of such chaos, as an owner, how to make psychological adjustment?

Understanding the six-level model tells us that the best way to change the action and environment is to change the spirit, identity and belief first.

The art of making life no longer gloomy says:

Self-transformation requires two conditions: trying to change and opening up. We must change our inner dialogue, abandon all irrational beliefs and reject pessimism from now on.

As the owner of the community, my first task is to change my mind firmly. "Old methods can't solve old problems", and community problems have a long history. Different solutions have been tried before, and the problems in the community have not been completely solved. Therefore, we firmly support innovative ideas to solve social ills under the framework of laws and regulations. Secondly, together with many enthusiastic owners, fully express their opinions and ideas, and support the industry Committee and enthusiastic owners to actively express; Third, I believe that the difficulties are temporary and the future is bright.