Year-end work summary of the government affairs center window

Year-end work summary of the window in the government affairs center

Summary of the year-end work of the window in the government affairs center. The busy and fulfilling work has come to an end. Looking back on the work during this period, a lot must have been achieved. results, I think we need to write a good summary of our work. The following is a summary of the year-end work of the window in the government affairs center. Summary of the year-end work of the window in the government affairs center 1

Since entering the approval center on x month xx, 20xx, under the correct leadership of the center leaders and bureau leaders, our window staff have Continuously improve the working methods of the window and improve work efficiency, based on the principle of "obeying leadership, uniting comrades, studying seriously, and working hard", and always adhere to the central service concept of "people-oriented, customer-oriented", high standards, strict requirements, solid Established the purpose of serving the people wholeheartedly and a correct outlook on life. The work of the window in the past year is summarized as follows:

1. Strengthen the image and improve one's own quality

In order to do their job well, our window staff have carried out the "Government Service Standardization" carried out by the center. , "Window Service Standardization" and other activities, be able to carefully compare and self-examine, and always pay attention to the window image. After continuous learning and exercise, and efforts to improve our own quality, we have been able to master the working procedures and work skills of this window.

2. Be strict with self-discipline and continuously strengthen work style construction

Our window staff implements the A and B post system in accordance with the requirements of the center, ensuring that those who come to our bureau’s window to handle services can be processed immediately . At work, we can standardize our words and deeds with systems and disciplines, strictly abide by the various rules and regulations of the center, respect leadership, unite comrades, be modest and prudent, actively accept the opinions put forward by the center, and constantly improve the work of the window.

3. Standardize the approval behavior and make the approval process public

Our window is based on the "Administrative Licensing Law of the People's Republic of China" and "Hebei Province Cities" "City Appearance and Environmental Sanitation Regulations", "Urban Road Management Regulations" and other relevant laws and regulations, in accordance with the regulations and management requirements of the center, in order to facilitate the public's handling of affairs and facilitate their supervision, service guidelines have been formulated to disclose approval matters, approval basis, approval conditions, Approval procedures, commitment period, charging standards, and the need to submit sample application texts.

IV. Civilized administration and enthusiastic service

Our window staff always keep the service purpose in mind during their work, constantly optimize their service awareness, be enthusiastic, thoughtful, civilized and courteous, and treat the service objects with sincerity. There is a greeting sound, a reply sound when asking, and a farewell sound when leaving. Administrative licensing matters will be accepted in a timely manner. If the application materials are incomplete or do not meet the legal form, the applicant will be notified on the spot all at once, and those who meet the conditions will be processed as early as possible within the valid working days.

5. Strengthen functions and improve speed and efficiency

In accordance with the requirements of "standardization of government services" proposed by superior departments and the government affairs center, our window refers to the spirit and content of the vacancy acceptance document, combined with this According to the actual situation of the unit, the approval process is reduced to a minimum, and the provision of materials is closely related to the actual situation, which greatly improves the efficiency of administrative licensing matters.

6. Obey leadership and abide by rules and disciplines

Our window staff actively participate in various activities organized by the center and conscientiously abide by the center's regulations. system and work and rest time, adhere to sign-in and sign-in services, and establish a good window service image.

Work ideas for 20xx

(1) Continue to work hard to learn business and consciously abide by all systems and work disciplines formulated by the Government Service Center. We will further clean up the administrative approval projects, content and processes and standards to achieve strict standardization of administrative approval items, processes, and service guidelines.

(2) Strengthen learning, improve service quality, and make the window a first-class service platform with the simplest and shortest procedures, the best service, and the highest efficiency. Strictly follow the procedures and time limits to accept, review, report, issue certificates, and record administrative approval matters in accordance with the law, and conscientiously perform the business approval and acceptance responsibilities assigned by the bureau.

(3) Enhance the awareness of work innovation, carry out work creatively, actively learn from advanced windows, maintain a highly responsible attitude towards work, do all the work down-to-earth, and make every effort to ensure that the on-time completion rate reaches 100 %; the public satisfaction rate for business handling and consultation reception reached 100%, and there were no complaints throughout the year. Establish a good image of government services. Year-end work summary of the government affairs center window 2

In 20××, our bureau conscientiously implemented the "Sichuan Provincial Government Services Supervision and Governance Measures" in accordance with the requirements of the 20×× work goals issued by the municipal party committee and the municipal government. , with the goal of building a "government service window with first-class services and people's satisfaction", adhere to the "high starting point, high standards and high efficiency" of the government service center window work, firmly establish a sense of service, and better complete the various work goals of the window Task. According to the requirements of the "Notice on Carrying out the Annual Target Performance Assessment of All Department Windows of the Municipal People's Government Service Center in 20××" (Chengzheng Center [20××] No. 54), in accordance with the "Target Performance Assessment of the Municipal People's Government Government Service Center Window" "Interim Measures for Assessment" (Chengzheng Center [20××] No. 34), conduct self-examination carefully, and score 100 points. The relevant situation is now reported as follows:

1. Standardized construction situation

In 20××, in accordance with the requirements of the Municipal Government Service Center, the bureau window staff strictly abide by various rules and regulations and work disciplines, uniform uniforms, wearing badges when on duty, identity boards, office supplies, office equipment and office materials placed neatly and orderly, going through leave procedures in accordance with regulations when going out for work or private reasons, and abiding by computer network operating procedures and office equipment According to the usage regulations, employees should not engage in anything unrelated to work during working hours; obey the work arrangements of the center and actively participate in meetings and activities organized by the center. The window discloses the legal basis, office phone number and commitment time limit for administrative approval matters, and produces a unified format service guide to facilitate the general public's access and inquiry, and consciously accepts the daily supervision of the masses.

2. Window services

(1) Strictly implement the centralized handling system for administrative approval matters for production safety.

Our bureau has set up a window and a chief representative in the municipal government service center to handle 14 administrative approval matters for production safety. In March, in accordance with the principle of "what should be done must be done", our bureau once again issued the "Notice on Unifying the Handling of Administrative Approval Matters at the Municipal Government Service Center Municipal Work Safety Supervision Bureau Window" (Informed Work Safety Supervision Letter [20× ×] No. 52), requiring all district (city) and county safety supervision bureaus and relevant enterprises to go to the window of the municipal safety supervision bureau of the municipal government service center to handle all administrative approvals; all departments and offices of the agency are not allowed to accept any administrative approvals on their own, and "double-heading" is strictly prohibited Admission” and “Extracorporeal Bypass”.

(2) Handle administrative approval matters for production safety in accordance with the law.

As of December 24, the Municipal Service Center Municipal Work Safety Bureau window *** had received 1,170 cases, accepted 1,158 cases, and completed 1,063 cases, including 22 cases, and all matters were committed The on-time completion rate within the time limit was 100, and there was no case throughout the year that the matters accepted could not be completed on time due to the responsibility of the window staff.

(3) Enter relevant information promptly and accurately.

In accordance with the relevant regulations of the Municipal Affairs Service Center, the window staff will carefully review the application materials in strict accordance with the requirements of relevant laws and regulations when accepting applications at the window. For those who meet the conditions, they will register and enter the applications on the spot. The Government Service Center takes over the parcel management system and issues a "Notice of Acceptance" to the service recipients. This year, the 1,170 administrative approval applications accepted by our bureau have all their data and information entered into the processing system of the municipal government service center in a timely and accurate manner or reported in a timely manner.

(4) Implement the first inquiry responsibility system, one-time notification system and service commitment system.

When window staff initially review application materials, they can inform those who do not meet the conditions at one time of corrections, which facilitates the service and improves work quality and efficiency; for situations that cannot be resolved, window staff will In accordance with the principle of first-inquirer responsibility, do not shirk or argue, actively contact the relevant business offices of the bureau, and explain the work enthusiastically and meticulously; for matters that do not fall within the scope of the job, patiently and specifically inform the corresponding window for consultation or processing , accurately tell the location of the relevant window or the phone number of the relevant department; when encountering a large number of things during the reception work, the window staff can automatically extend the working hours, work overtime to accept the application matters, and worry about the needs of the people and think about the needs of the people. Think and fulfill your service commitments.

(5) Provide warm and smiling services to the public.

The window staff always pay attention to appearance, maintain a good mental state, and insist on serving with a smile. Warmly receive calls and visitors, answer questions patiently, provide positive guidance, and behave in a kind and appropriate manner. Since the beginning of this year, the window *** has received more than 4,000 consultations from the masses (including telephone consultations). Because of the high-quality service, we received 36 feedback cards and 2 pennants from the people who served us.

3. Integrity and self-discipline

Window staff always strictly abide by the relevant regulations on integrity and self-discipline. During the review process, they insist on honest office work and fairness. Review, do not show favoritism, handle affairs impartially, and resolutely put an end to the occurrence of dishonest behaviors such as "eating, taking, getting stuck, and asking for". For the people who come to work, regardless of their status or close relationship, they can treat them equally, receive them warmly, and handle them seriously, always keeping in mind that their words and deeds represent the image of the government. Keep the window work "fair and sunny" and achieve no complaints throughout the year.

IV. Window system construction

Strictly follow the relevant requirements of the center to strengthen its own window construction and improve the leave system, work and rest system, attendance system and reporting and instruction system. Dress uniformly according to the requirements of the center, use civilized language, place office supplies, computers, and work materials in a unified manner. During working hours, sit in a dignified posture, do not play around, do not skip work, and strictly abide by the relevant regulations on computer security and network management of the Government Affairs Center. The administrative approval matters processing materials are archived and kept intact.

5. Outstanding achievements in work

(1) The department attaches great importance to and supports it and actively cooperates with the work of the Municipal Affairs Service Center.

First, the bureau leaders attach great importance to window work and the selection of window staff. They convened a bureau party group meeting and decided to select personnel with strong professional capabilities, high overall quality, and familiarity with administrative approval matters to serve as window workers. personnel, determine the chief representative of the window, maintain stable staff throughout the year, and successfully complete their own work and tasks temporarily assigned by the center; secondly, actively support and cooperate with the window work of the Government Affairs Center, fully ensure the necessary office conditions of the window, and be responsible for window business work The department provides careful guidance on business, timely conveys the latest work updates to the window staff, and the front and back offices work together to serve the masses; third, the main leaders of the bureau and relevant leaders insist on going to the window at least once a quarter, politically and Caring for and guiding window work in work and life, and communicating in a timely manner with relevant leaders of the center and window staff in charge to ensure the smooth development of window work.

(2) Actively participate in parallel approval work.

In June, in order to implement the spirit of the instructions of Secretary Chuncheng and Mayor Honglin on the parallel approval work to be broken through as soon as possible, according to the requirements of the Municipal Party Committee and the Municipal Government, our bureau actively cooperated and participated in the parallel approval work. Incorporate the processing of "Hazardous Chemicals Business License (Certificate B)" into the scope of parallel approval, provide legal basis, create approval process, optimize work links, shorten the processing time limit, and conscientiously do a good job in innovation of approval services.

(3) Actively promote online disclosure and improve work efficiency.

The application forms and service procedures for matters handled by the municipal service center and the municipal safety supervision bureau are published on the website of the Municipal Affairs Service Center and the Municipal Safety Supervision Bureau. Applicants can conveniently and quickly understand and download the administrative approval procedures. The declaration materials, handling procedures, charging situation and handling time limit of the matter have improved the work efficiency.

(4) Earnestly implement the internal centralized processing system for administrative examination and approval.

In accordance with the unified arrangements of the municipal party committee and the municipal government and the spirit of Secretary Chuncheng’s instructions on “all administrative approval matters and processing links of various municipal departments must be concentrated in one department”, in December 20×× On March 5, our bureau established an administrative approval office to centrally handle administrative approval matters and unify approval (review or approval), coordination, governance and process reengineering.

(5) Optimize processes, reduce links, shorten time limits, and streamline materials.

Since this year, in order to facilitate the public, our bureau has done a lot of work in optimizing service processes, reducing service links, and shortening service time limits. First, in accordance with the requirements of the Municipal Affairs Service Center's "Notice on Modifying and Standardizing Service Guidelines", in March, the original 10 service guidelines for production safety administrative approval matters were studied one by one and further modified and standardized to make them More scientific, reasonable and efficient; second, this year’s newly added fireworks and firecracker business (wholesale) licenses, preliminary review of hazardous chemicals safety production licenses, safety filings for highly toxic chemical use units, and preliminary review of safety production licenses for non-coal mining enterprises and other 4 administrative approval matters, proactively optimize the service process and reduce the approval process; third, in accordance with the requirements of the "Emergency Notice of the Municipal People's Government Government Service Center on Further Compressing the Approval Time Limit" (Chengzheng Center [20××] No. 32), After repeated demonstrations and research, the processing time limits for 13 of the 14 administrative approval items were shortened to varying degrees from the statutory processing time limits. Three processing matters, including "Preliminary Review of Fireworks and Firecrackers Safety Production License", "Completion and Acceptance of Design Review and Acceptance of Safety Facilities for Non-Coal Mining Projects" and "Preliminary Review of Hazardous Chemicals Safety Production License", have been shortened from the statutory 20 working days to 5. working days; "Hazardous Chemical Construction Project Safety License Processing." Year-end work summary of the central window of government affairs 3

Since I started working at the central window, under the dual leadership of the central leaders and bureau leaders, as well as the care and help of my colleagues, we have accelerated approval, improved service quality, and improved our image. , with the goal of improving people's satisfaction, and strive to build the agricultural machinery window into a window with "better services, higher efficiency, more convenience for the people, and a better image". The study and work over the past year are now summarized as follows:

1. Improve ideological understanding.

As window staff of the Government Affairs Center, while serving the people, their thoughts should be unified into the decision-making of the county committee and county government, thereby improving ideological understanding. I am a staff member of the agricultural machinery window. Over the past year, I have strictly abided by the rules and regulations of the center and never relaxed in the study of business knowledge in order to apply it to actual work.

2. Clarify job responsibilities.

In window work, I know that establishing a sense of responsibility and mission is the most important thing. I need to strengthen service awareness, strengthen service functions, improve service quality, deepen service attitude, and be cordial, dignified, harmonious, and friendly. Enthusiastic, proactive, patient and thoughtful service. Window services are operated openly, fairly and openly, establishing a good image of the government and making the people feel at ease and comfortable. High-quality, efficient and convenient services enable the masses to feel at ease when doing things, solve problems that are difficult for the masses to do, and create a harmonious social atmosphere. At the same time, we patiently solve and respond to the problems of the service people, and take the people, serving the people, and serving the people as the starting point and end point of our work, with the goal of helping the service people solve problems, and clarify our work responsibilities.

3. Enhance business knowledge and improve efficient services.

The window is an administrative function that represents the overall situation, so I must be enthusiastic and proficient in service, and be able to give correct answers to the inquiries of service recipients; when encountering people who have questions, I can Explain and explain patiently and carefully until they understand; when receiving service clients from other places, respond in Mandarin; when encountering service clients with limited education, be able to take the initiative to provide guidance; when answering the phone, be able to proactively say hello. Be loyal to your duties, love your job and work hard; be united and coordinate with the unit to jointly promote work; there has been no dispute or unpleasantness with the service recipients, and no complaints or reports due to failure to perform duties. Looking back on the fact that I have been working in the service center for a year, there are still some small mistakes in my work. I know that I need to learn more about business knowledge and be more strict with myself, so as to enrich my business knowledge and better serve Serve people and solve problems.

4. Direction of future efforts.

In the future work, we must strengthen our study, strive to improve our own quality, and constantly establish professional ethics and service standards. We should study the policies of superiors and grasp the correct direction; change our work style and correct our thinking on window work; and regard continuous improvement of work style as an important means to promote work. I have always taken "taking service as my responsibility, facilitating the people, and contributing to society" as my motto, sounding the alarm from time to time, and striving to be a civilized and excellent window worker. I regard this summary as personal support, supervision and help for me. I will carry forward my achievements, overcome my shortcomings, forge ahead with fuller enthusiasm for work, and make new contributions to promoting the work and development of our county's government service windows.