Monthly summary of nursing quality

Model essay on nursing quality monthly summary

Summary is a written material to evaluate and describe the achievements, existing problems, experiences and lessons gained, which can improve our ability to find problems, so it is very necessary to write a summary. So how do you write the summary in a new way? The following is a summary essay of nursing quality month compiled by me. Welcome to read and collect.

nursing quality monthly summary 1

around the theme of "patient-centered, to improve the quality of medical services", the practice activities of "three good and one satisfaction" were carried out, and the activities were carried out in a targeted manner, which achieved certain results. The report is as follows:

1. Strengthen organizational leadership and seriously organize implementation.

The leading group of the hospital attached great importance to it, held a special meeting, formulated and issued specific measures to carry out the "Service Quality Month" activities, and asked all departments of the hospital to raise awareness, strengthen leadership, earnestly mobilize, and closely combine publicity and education with post service; To do a good job of implementation, we should take the quality month as an opportunity to create an atmosphere of "everyone cares about quality and everyone values quality". At the same time, the hospital office actively communicates and coordinates with various functional departments to form a joint effort, laying a good foundation for promoting the service quality month activities of the hospital.

second, carry out all kinds of publicity to improve quality awareness

combined with the actual situation of the unit, we carried out various publicity activities in the service quality month. Use the publicity column to publicize the theme and content of the service quality month activity, and the medical, nursing and administrative logistics departments should convene leaders to clarify the knowledge of service quality, and increase publicity efforts to improve the service quality awareness of employees and carry out service quality publicity activities in the form of publicity slogans, so as to create a good atmosphere in which everyone cares about service quality and everyone values service quality. At the same time, organize employees to seriously study the rules and regulations, job responsibilities and job operation procedures of the hospital, and effectively improve the level of work philosophy and sense of work responsibility.

Third, strengthen professional training and highlight the key points of service quality

1. In order to practice according to law and standardize behavior, timely carry out doctors' laws, regulations and professional training, organize theoretical examinations and exercise cardiopulmonary resuscitation plans; The participation rate of in-hospital business study is over 9%, which is organized by combining external teachers with guidance from senior and middle-level doctors in the hospital. And organize the medical staff of the whole hospital to learn the excellent deeds of Zou Guobao's model doctor, impart teaching experience and effective communication skills with family members, and enhance the doctor's image.

2. Organize business study and training for all nursing staff. Organize the head nurse to comment on the nursing work; Cooperate with the center's "three basics" theory and skill examination, organize nursing staff to watch videos, practice on the spot and take random examinations, and organize nursing staff to participate in the "three basics" theory and skill examination held by higher authorities; Organize professional training for foreign nursing workers, including: choking rescue, emergency plan and treatment.

3. In the canteen management, we put food safety in the first place. In combination with the promulgation of the Food Safety Law, canteen managers and canteen employees are required to organize many times to learn food hygiene knowledge, invite professionals from district health and epidemic prevention departments to give lectures and training in the hospital, and make a brochure of food safety laws and regulations for each person, and organize cooking competitions for employees.

IV. Grasping the Key Points and Self-checking and Self-correcting

During the service quality month, we carried out the following work according to the standards of ISO Quality Management System and various rules and regulations, aiming at the problems existing in daily medical management and service:

1. Seriously carry out the inspection (spot check) and self-inspection on management and service quality. Inspection contents:

First, check the staff's implementation of rules and regulations, performance of post responsibilities and compliance with labor discipline. Regular and irregular inspections and spot checks by various functional departments, and self-examination by departments, specifically checked the employees' commuting time, the employees' on-the-job and in-hospital compliance with labor discipline during working hours;

the second is to check the attitude of staff in carrying out operational procedures and prescribed actions, serving patients and receiving family members. Specifically, check whether the traces recorded by medical staff in their professional work conform to the operating rules, check the situation of nursing staff in nursing work and their operating procedures in receiving family members, and understand the reception attitude of nursing staff through interviews with family members.

the third is to check whether the cleanliness and hygiene of the department meet the requirements. Check the cleanliness and hygiene inside and outside the office, locker room and ward of the department staff.

The problems found through inspection (including random inspection by superior leaders) are as follows:

In terms of medical care, 3 medical records (5 in each ward) of the whole hospital were randomly selected, of which 2 medical records were insufficient, mainly because the medical orders showed signs of alteration. No violation of "Five Rationalities" was found during the inspection.

Nursing:

① There was a row of nurses dozing off on the job, and a row of workers' work clothes were hung in the patient activity hall of the ward;

(2) In disinfection and isolation work, the floors of individual wards did not disinfect the treatment rooms within the specified time;

③ In nursing writing, there is a defect in one nursing record, which is reflected in the temperature list, admission evaluation and nursing record, and there is a record of shift patrol in advance;

④ The dressing rooms of staff in individual wards are untidy, and the materials on the workbench of nursing station are messy and snacks.

2. In terms of security services, we have carried out inspections to find hidden dangers and plug loopholes. First, check the operation of the facilities and equipment of the department, whether the staff use the equipment correctly according to the operating procedures, and ensure the safety of the clients. Check the operation of facilities and equipment in the ward and logistics teams, check the actual operating procedures of the staff in using the equipment, and check the department's self-inspection record account; The second is to check the maintenance of fire control facilities and equipment. Check the maintenance and fixed-point placement of fire control facilities and equipment in all departments of the hospital.

The main problems found through inspection are that the safety service awareness of individual employees and department leaders needs to be further improved, and the self-inspection account records need to be clear.

in view of the hidden dangers and existing problems in service quality such as violation of discipline and discipline, business work and safety work found by inspection (self-inspection), all departments and departments are required to formulate corresponding treatment and rectification opinions and measures, carry out thorough rectification, and make relevant treatment and rectification records for the unit inspection.

V. Organize the special safety inspection of "ensuring double festivals and promoting stability"

Formulate the safety inspection scheme and issue the safety inspection notice to all departments during the National Day on September 2th. Require all departments to do a good job in self-examination of the operation of facilities and equipment and the investigation of potential safety hazards, and to understand the ideological dynamics of departmental employees; On the eve of the festival, the main leaders of the hospital are responsible for forming a hospital inspection team to inspect the safety work of all departments in the hospital. Through the inspection of key places, departments and equipment in the hospital, the problems found are rectified in time. At the same time, carefully check all kinds of special equipment to ensure the safety of the festival.

VI. Rectification measures

Through this service quality month activity, we have revealed the following shortcomings:

The executive power of the management work of individual department leaders is not enough; The employees' insufficient service and the defects and deficiencies in their service concepts. Therefore, the following rectification measures are put forward:

First, further improve the professional quality of medical staff. Seriously study the relevant laws and regulations, system norms and post responsibilities, and require every medical staff to master and abide by them, and comprehensively improve their professional quality. Relevant functional departments regularly organize business study and business inspection and assessment. In order to ensure the quality of study, the examination results are linked to personal economic benefits.

the second is to establish and improve rules and regulations and strictly implement various operating procedures. Continue to improve various rules and regulations and job responsibilities in practical work, and implement the responsibility to individuals; In order to make all the work timely, objective and flexible, functional departments insist on the combination of regular and irregular inspection of service quality, and report and feedback the information obtained in the inspection in time, ask for rectification in time, and ensure the effectiveness of the inspection.

the third is to strengthen the business training for all kinds of personnel and improve the awareness of service quality. Make plans to organize the training of middle-level cadres' management ability and execution, further strengthen the pre-job and on-the-job training of employees, and continuously improve their service level and service awareness; Organize on-the-job training for different positions and types of work, grasp the implementation and execution of basic medical work, improve service quality according to standardized operating procedures, increase assessment efforts, and measure the implementation of measures with results.

Through the above measures, we can achieve the goal of "six further steps", namely: to further enhance service awareness; The service attitude is further corrected; Service behavior is further standardized; Service efficiency has been further improved; The service quality has been further improved; Service discipline has been further strengthened. Summary of nursing quality month 2

During the quality month, the nursing department conducted nursing quality inspection and spot check on nursing work in various departments, including ward management, clinical nursing, disinfection and isolation, nursing documents, first-aid articles, nurses' instruments, nursing service quality and nursing technical operation. Score according to the Detailed Rules for Performance Appraisal and Scoring of Nurses. However, it is particularly pointed out that:

1. The articles of patients in individual wards are not placed neatly and the bedside table is not wiped in time. The bathroom smells bad.

2. The head nurse didn't hand over the bed in time in the morning, and all kinds of shifts in the ward were incomplete.

3. The sanitary disposal of individual patients is not good enough. There are some problems in the excellent nursing demonstration ward: some patients don't fully understand the relevant knowledge of drugs used, and some patients don't know their own nursing level.

4. The articles in the treatment room are in disorder.

5. Some nurses in the outpatient treatment room did not wear masks when handling.

corrective measures: the head nurses should give timely feedback on the above problems, find out the causes of the problems, and analyze the possible adverse consequences, so that each head nurse can have a correct understanding of the problems in the work subjectively; Establish a shift book for medicines, first-aid medicines and refrigerators; Supervise the head nurses of all subjects to organize business study and have study notes; Strengthen the concept of aseptic technology; Establish a morning shift system. Supervise the health work of the health workers, and the patients and their families will tidy up their belongings. For the newly admitted patients, the nurses on duty will carry out health disposal in time if the patient's condition permits, and the responsible nurses should supervise and inspect them. Monthly summary of nursing quality 3

(1) Work performance

1. Spare drugs and rescue drugs in each department have no expired phenomenon;

2, emergency medicine management by special personnel; First-aid equipment is in good standby condition;

3. The monthly quality control of three internal departments, four internal departments and one external department is highlighted, reflecting the continuous improvement of nursing quality; 4. Patients from other departments were transferred to ICU, and ICU medical staff were rescued first and then handed over. Nurses worked as a team and cooperated with doctors on duty. They were skilled and busy, showing the decisive and calm professional quality of ICU nurses.

5. The nurses in charge of internal medicine department 2, internal medicine department 3, Tian Xiuli, internal medicine department 4, Cui Lingyu, external medicine department 3, Li Lijun, Wang Chunhua of ENT department, Li Shuangshuang of Chinese medicine department, and Li Hongshan of obstetrics and gynecology department have done very careful health education for patients, and the effect is very good. Their families are very satisfied with their nursing skills and service attitude.

6. The management of the treatment rooms in the internal three departments is in place, and the articles, liquids and environment are particularly neat and clean; There is no phenomenon that male and female patients live in the ward in the four departments.

(2) Problems in nursing quality inspection

(3) Rectification measures

1. The head nurse held a regular meeting recently to give feedback on the existing nursing quality problems, requiring all departments to check the proposal for continuous improvement of nursing quality in time and make serious rectification according to the rectification opinions. The nursing department will track the main problems found in this month's quality inspection next month;

2. The nurse in charge should introduce herself to the patients every day, do routine work well and communicate with the patients frequently about matters needing attention in diet, rest and rehabilitation exercise, and check whether the nursing level, diet and warning information of the bedside card are correct every day;

3. When the patient changes professions, inform the patient in advance to pack things, contact the elevator, prepare the deposit slip for the patient, record the time of starting to transport the patient on the Handover Sheet for Nursing of Patients Changing Professions, and transfer the information such as wristband department and bed number to the department nurse immediately;

4. The head nurse of each department should strengthen the supervision of the department's rescue vehicle management. The departments that have not carried out the vehicle sealing management should check the implementation of the management of the rescue vehicle every week, such as drugs, sterile bags and instruments in the ambulance. The head nurse and the treatment nurse in the department that carried out the vehicle sealing management should check and sort out the drugs and articles in the rescue vehicle together on the 1st of each month and make records.

5. Before each infusion, the patients who use the indwelling needle should withdraw blood, and then wash the liu××ue86 catheter with sterile normal saline. Do not use too much force when withdrawing blood or washing the catheter. If there is no blood return, consider that the catheter of the indwelling needle is blocked and the venous indwelling needle should be removed;

6. Strictly implement the system of checking the doctor's advice, medication and injection disposal. All medication execution forms must be printed and not copied, and the infusion stickers should be uniformly posted on the liquid-free sign surface so as not to affect the check;

7. Four items of the Evaluation Standard for Quality Control of Nursing Documents were revised, and the head nurse was organized to study, and the head nurse conveyed the revised contents of the standard of nursing documents to every nursing staff in the department in time;

8. In view of the problems found in the inspection, the nursing department carried out pulse rate vital signs measurement and infusion drip rate adjustment in July to standardize the basic behavior of nursing operation, and at the same time checked the head nurse's quality control of the responsible nurse (the special inspection of the overall responsibility system must be completed by the head nurse or the teaching teacher);

9. coordinate with the instrument department to enter the wristband of the same specification. ;