Typical Bank Customer-centric Deeds

Typical deeds of banks that are customer-centered

In real life or work and study, many people have written deeds. Deeds are not simply set up for the evaluation of their units and individuals, but In order to clearly embody and actively promote the spirit needed by a specific era. What issues need to be paid attention to when planning deeds? The following is a collection of typical customer-centered deeds of banks that I have compiled. You are welcome to learn from and refer to them. I hope it will be helpful to you.

In the daily work of Star City Savings Bank, the customer is always the center, and the lobby manager, financial manager, personal business consultant, and teller actively collaborate. Quick eyes, quick hands, sweet words, quickly divert customers, observe words and expressions, and effectively identify whether customers are urgent or slow; promptly guide customers to order filling stations, self-service machines, ATMs, and financial offices; and appease customers when the waiting time is too long.

In the process of serving middle-aged and elderly customers, in addition to official business, we will also take extra care of those uncles and aunts. Patience is indispensable when serving the elderly. Every teller will patiently explain various businesses and products, and avoid using some professional terms. For example, an increase of 10 is usually interpreted as: How much can you normally get if you save 10,000 yuan, and how much more will you earn after the increase. . In addition, if you don’t understand something once, repeat it several times.

Once, teller Xiao Wang repeatedly called a customer twice and asked several times through the microphone, but received no answer. He thought that the customer had left the branch, so he called the next customer to handle the business. He just raised his hand to indicate Finally, an old man rushed over angrily: "Why didn't you call me?" It turned out that he was the customer who had just signed up. Before Xiao Wang could say anything, another man sitting on the waiting table corrected him: "This little girl called you several times, but you didn't come by yourself." Others immediately agreed. The old man who passed the number instantly blushed and looked embarrassed. At this time, Xiao Wang said softly: "Master, don't worry, please wait a moment, I will help you after I finish the business at hand!" Later, after Xiao Wang completed the business for him, the old man said very embarrassedly: "Girl, I'm sorry, I didn't hear you just now!"

Maybe it's because it's outside. The weather is too hot, and some customers become anxious because of it. Maybe it's because they are older, and some customers My hearing is indeed not very good, but in China Construction Bank and Xingcheng Law Firm, these are not problems. I have more understanding and patience, and I become an inseparable friend with my customers. I can also feel a warmth in my ordinary work and life. . ;