Branch work summary reference

Reference sample for branch company’s work summary

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Summary of the work of the branch 1

In the past few years, under the correct leadership of the provincial and municipal branches, xx Telecom Branch has always insisted on taking development as the first priority. Summary of the work of the branch . In accordance with the business philosophy of "operating cities and expanding rural areas", with production and operation as the center, engineering construction as a lever, and service quality as a guarantee, we have gathered the collective wisdom of the branch leadership team, the talents of the middle-level backbones, and the strength of all employees. Strength, innovate mechanisms, strictly control management, focus on practical results, overcome various difficulties, adjust business decisions in a timely manner, work hard and work hard, fully complete various business goals, and carry out various tasks, Ensure the sustainable, steady and rapid development of the enterprise.

Everyone knows that landline, PHS, FuMinTong and broadband are China Telecom’s four leading products. However, with the gradual market penetration of China Mobile, China Unicom, and China Railcom, competition among peers for jobs is always threatening us. If we remain steadfast and complacent, others will replace us. To this end, in order to maintain a solid foundation and remain invincible, we adjust our business strategies in a timely manner. In the process of business development, we combine the actual conditions of the county and actively cooperate with the four highlight strategies proposed by provincial and municipal companies to achieve global success. Taking the transformation businesses such as eye and digital e-rooms as opportunities, we will find the right starting point, focus on implementation and actively create results. Filter press filter cloth has achieved a good situation of rapid growth for three consecutive years. The following is a brief report in three aspects.

1. Grasp the direction and firmly stabilize the "two markets".

Currently, in the face of fierce market competition, the business strategy of stabilizing cities and expanding rural areas is still the focus of the current work. Whether we can maintain these two markets is related to whether our goals can be achieved. While consolidating the urban market, we must continue to expand our rural market share and actively take the initiative in future development. In terms of urban market retention, we will increase combination marketing, adjust combination prices, fully increase the penetration rate of value-added services (CRBT, caller ID, 96121), increase the added value of fixed-line phones, and enhance the competitiveness of enterprises. In the rural market, we spare no effort to develop key businesses, take advantage of rural informatization opportunities, and vigorously launch Fumintong and broadband services.

2. Make key breakthroughs and coordinate and unify the "two large quantities"

With a direction, we can walk in this direction down-to-earth to reach the destination. While adhering to "operating cities and expanding rural areas", we must coordinate the development of incremental and existing stocks. In terms of increasing volume, first, it must be targeted and effective. Carry out follow-up marketing work for newly built buildings and residential communities, and further expand the coverage of “one desk, one machine” for government and enterprise users; vigorously develop public telephone supermarkets, PHS, broadband, enriching people and other businesses to fully occupy emerging markets. The second is to maximize retention and minimize the loss of users and traffic through multiple product combinations, value filling, package signing, pre-stored phone charges, customer care, and effective competition.

3. Strengthen integration and make every effort to develop the "four major businesses. This article is from an advance receipt"

Make every effort to develop PHS. In the development of PHS business, we must strictly follow the provincial and municipal regulations. The company's development strategy further clarifies its positioning. According to the mobile characteristics of PHS, it rationally allocates resources, finds target markets, adopts effective marketing methods, extends the product life cycle, and creates more value for the enterprise. First of all, we must establish business confidence. On the one hand, we must focus on super cordless (one-number dual-phone) and actively promote the integrated development of fixed phones and PHS. On the other hand, we must increase cooperation with agents and use the terminals of agents to formulate effective policies to rapidly develop PHS.

Secondly, we will continue to provide care and feedback to old customers, such as further increasing the renewal work; timely launching measures such as point feedback, pre-deposited phone bills, free phone calls, pre-deposited phone bills, and high-end user family services to stabilize the stock; strengthen the stock; Terminal after-sales service; increase the group’s contract signing efforts, vigorously develop prepaid and package services, and strive to achieve a 50% contract signing rate for prepaid and package services.

Go all out to develop Fumintong. Fumintong has fast construction speed and low maintenance cost. It is a powerful weapon to deal with mobile mobile services. All branches must spare no effort to increase development efforts and form wired and wireless networks in the rural communication market. Two large-scale advantages. In terms of external publicity, in view of the uncertainty of supervision, each branch must adhere to the strategy of "tightening internally and loosening externally, and working hard", develop in a low-key and rapid manner, and refrain from publicity to the outside world. In terms of development strategy, we must adhere to competition orientation and flexibly formulate preferential policies for network access. Continue to adhere to the leadership points and strictly conduct assessments to strengthen the development of Mintong. All branches must make every effort to develop Fumintong business, put the development of Fumintong as the focus of all work, take preemptive measures, and not leave any chance to competitors.

Make every effort to develop broadband. Broadband business is a strategic business. Although we still have a strong competitive advantage in the development of broadband services, other operators have closely focused on this area and have begun to exert their efforts. The competition in the future will be fierce. Therefore, we do our best to develop users to the maximum extent, expand the market, and raise and strengthen the threshold for other operators to enter the broadband market. The first is to formulate a set of practical marketing policies based on reality and call on everyone to develop users, compete for users, and instigate users to rebel. For places that do not have broadband Internet access capabilities, we must vigorously launch 163 dial-up Internet access and implement an annual lump sum strategy. The second is to improve the quality of operation and maintenance personnel, improve the quality of maintenance, speed up installation and relocation, strengthen supervision and assessment, and establish a good image for broadband maintenance. The third is to expand users and operate users simultaneously. It is necessary to strengthen the integration with platform services such as Internet Star, Digital Home, Business Navigation, Rural Informatization, and Star Speed, and continuously improve the broadband ARPU value. The fourth is to intensify efforts to clean up criminals and standardize the broadband market

We strive to develop new businesses. After exploration and development in recent years, although we have not done well in the development of new businesses, we have strengthened our understanding, accumulated experience, and laid a good foundation for future work. Facing a wide variety of new businesses, our branch combines reality, concentrates its efforts, grasps the key points, and strikes hard. Vigorously develop ICT services such as caller ID, ring tone, and global eye. "Global Eyes" is the ICT business that provincial and municipal companies will focus on developing in the future. In the process of development, the first is to obtain the support of government departments, such as the Political and Legal Affairs Commission and the Public Security Bureau, and take advantage of the "Safe City" opportunity to quickly enter the market through administrative intervention; the second is to cooperate with users to cultivate several demonstrations of overall solutions. Cases will drive the expansion of the user base and ensure input-output; third, it is necessary to establish and improve a global eye service pre-sales project marketing, in-sales project implementation and after-sales service system. When developing other value-added services, we must follow the strategy of "small business, big market" and vigorously develop value-added services such as ring tones, caller ID, and Internet Starry Sky to form a user group that can effectively drive revenue growth. It is necessary to actively cultivate the incremental market for value-added services, and conscientiously promote new products such as transformation services, telephone radios, and music portals, so as to reserve follow-up strength for the development of value-added services. We must seize the commanding heights of this promising industry with a development perspective and practical and effective actions.

The pursuit is endless and the prospects are better. In the process of transformation in the new era, all the cadres and workers of our xx branch will continue to carry forward the pioneering spirit of pursuing excellence and never being satisfied, advancing with the times, exploring and innovating , make new and better results. Summary of the work of the branch 2

Over the past year, under the guidance of superior leaders and with the strong assistance of various functional departments, our engineering department has taken the production and construction work of the branch as its primary goal and adhered to the " "Safety first", with the purpose of building a harmonious corporate environment and high-quality services, emancipating the mind, advancing with the times, pioneering and innovating, and further improving the work of the engineering department. The Engineering Department carries forward the work style of "hard-working, pragmatic, efficient and high-quality", strengthens the management of all aspects of the project, pays close attention to safety work, adheres to the concept of "safe production", continuously enhances the safety awareness of the production team, and strengthens the safety awareness of individuals and each team. Study hard and strive to improve your own quality and business skills, which provides a strong guarantee for the safe, smooth and efficient operation of the branch's production work.

1. Establish and improve various rules and regulations, standardize behaviors, clarify responsibilities, further improve various management systems, job responsibilities, target responsibility assessment rules, etc., and organize employees to learn, layer by layer A target responsibility letter was signed to ensure that project management is well-founded and employee behavior is in accordance with rules. The responsibilities of employees are clarified, their goals are clear, and employee behavior is effectively regulated. In response to this year's heavy engineering tasks, poor construction environment, and high construction technology requirements for many projects, our department has strengthened safety briefings before construction, strengthened on-site safety supervision, carefully handled logistics, and conducted regular business operations with the company's technical workers Skills training.

2. Strengthen the construction of corporate culture and cultivate a strong cultural atmosphere. Through various forms such as blackboard newspapers, window displays, newsletters, slogans, etc., we carry out rich and colorful cultural activities to promote corporate culture and impart various business knowledge, so that employees can understand the company's policies and development trends in a timely manner, and learn various aspects easily. This piece of professional knowledge also allows leaders to know the voices of employees and enhances corporate cohesion.

3. Pay close attention to safety work, integrate the ideas of "safety first, prevention first, and comprehensive management" into all aspects of production work, and strengthen the supervision, inspection, and assessment management of standardized and programmed operations. . Strengthen safety awareness training for employees in various departments, organize employee learning, and cultivate safety awareness; conduct safety knowledge competitions to popularize safety knowledge; hold safety knowledge learning activities regularly every day to publicize safety guidelines, policies, regulations, and systems; promote advanced and typical experiences , popularize safety culture, make everyone understand the importance of safety work, sound the alarm bell that "safety responsibility is more important than Mount Tai" from time to time, and put an end to all illegal operations and unsafe risks. Analyze safety accidents in other units, refine problems we may encounter in production, study and discuss the causes of accidents, and improve employees' safety awareness. Throughout the year, the branch achieved "zero safety accidents" while ensuring the production progress of the branch, effectively ensuring the national property and personal safety of employees.

IV. In xxxx, under the organization and coordination of our department and with the joint efforts of all employees, the branch successfully completed the transformation of xxxx after overcoming difficulties; completed two dedicated power distribution lines of xxxx The design and construction of the project; the continuous high temperature weather in July, August and September this year ensured the power supply of Yangxxx Industrial Park and xxx Light Industrial Park and the power construction of the new factory; ensured the power supply for the temporary construction of xxxba substation; successfully completed Power distribution projects for transit roads and expressways; cooperated to complete the relocation of 10KV and other lines of 800KV lines. During the peak summer work, the Engineering Department worked hard to cooperate with the work of superior units to ensure normal power consumption during the peak period of power consumption in xx County. Summary of the work of the branch 3

In the first half of the year, the property management branch took the company's XX work guiding ideology, goals, and requirements as the starting point, followed and carried forward "depending on the main business, serving the main business, people-oriented, and detail management" "" business philosophy and work theme, closely focusing on the strategic thinking of "survive by service, seek benefits by management, and seek support by contribution", with the care and support of leaders at all levels and various departments, we will pay close attention to basic management and continue to reform Through innovation, pioneering and development, we have successfully completed various property services and logistics support work for the factory and the company. The work summary for the first half of the year is now reported as follows:

1. Completion of performance indicators

In the first half of the year, under the guidance and help of the company’s leadership team, all employees of the property management branch, with the guidance and support of all employees With the joint efforts of ***, closely focusing on the performance goals set by the company at the beginning of the year, we united as one, worked hard, and actively participated in various property service work of the No. 1 Gas Extraction Plant. The total income of the property management branch in the first half of the year reached 7,578,419.05 yuan. Achieved 51% of the full-year business target. (Among them, the income from the catering industry was 893,149.04 yuan; the income from property services was 6812,592.11 yuan. The income from the washing center was 72,677.9 yuan, achieving more than half of the time and more than half of the tasks.

2. Production and operation status and analysis

The total operating income in the first half of this year reached 51% of the annual business target (including catering industry income of 893,149.04 yuan; property service income completed 6,612,592.11 yuan. The income of the washing center was 72,677.9 yuan, achieving the income budget target set at the beginning of the year.

(1) Property service income

For 1-6, the main business income of property services was 6,612,592.11 yuan, an increase of 29% over the same period last year (including a net property team income 1,450,724.4 yuan, an increase of 34% over the same period last year; the North District property team's income is 2,189,028.55 yuan, an increase of 38% over the same period last year; the South District property team's income is 9,20187.59 yuan, an increase of 41.2% over the same period last year; the community property team's income is 2,052,651.57 yuan, A 5% increase from the same period last year ;).

Income in the first quarter of this year was 2,415,596.86 yuan, and in the second quarter was 4,196,995.25 yuan. The income in the second quarter increased by 1,781,398.39 yuan compared with the first quarter, with a growth rate of 73.7%. (Among them, the community property team’s income was 986,768.30 yuan in the first quarter and 1,065,883.27 yuan in the second quarter, an increase of 22.05% in the second quarter compared with the first quarter. The net property team’s income in the first quarter was 477,084.32 yuan, and its income in the second quarter was 973,640.08 yuan. The income in the second quarter increased by 51% compared with the first quarter. %. The revenue of the South District Real Estate Team in the first quarter was 269,873.11 yuan, and the revenue in the second quarter was 650,314.48 yuan. The revenue in the second quarter was 58.5% higher than that in the first quarter. The revenue in the North District Real Estate Team was 681,871.13 yuan in the first quarter, and the revenue in the second quarter was 1,507,157.42 yuan. An increase of 54.8%.)

(2) Catering service income

For 1-6 portion, the catering service business income was 893,149.04 yuan. An increase of 16% compared with the same period last year. (Including the income of the base catering department is 440,613.41 yuan. The income of the first-net catering department is 97,296.82 yuan, a decrease of 79,234.33 yuan compared with the same period last year, a decrease rate of 81.4%; the income of the southern district catering department is 145,061.18 yuan, a decrease of 94,273.06 yuan compared with the same period last year, a decrease The revenue of the North District Catering Department was 210,177.63 yuan, a decrease of 122,064.97 yuan compared with the same period last year, and the reduction rate was 58%. This year, the base catering department was added, and the average revenue increased by 145,077.85 yuan year-on-year, with a growth rate of 16%. )

Catering revenue in the first quarter of this year was 38XX.66 yuan, and revenue in the second quarter was 511,147.38 yuan. The second quarter increased by 129,145.72 yuan compared with the first quarter, with a growth rate of 25.3%. (Among them, the income of the base catering department in the first quarter was 161,145.13 yuan, and the income in the second quarter was 279,468.28 yuan. The income in the second quarter increased by 118,323.15 yuan compared with the first quarter, with a growth rate of 42.3%. The income of the first quarter catering department was 44,812.54 yuan, and the income in the second quarter was 44,812.54 yuan. The revenue in the second quarter increased by 7671.74 yuan compared with the first quarter, with a growth rate of 14.6%. The revenue of the Southern District Catering Department in the first quarter was 70763.39 yuan, and the revenue in the second quarter was 74297.79 yuan. In the second quarter, the revenue increased by 3534.40 yuan compared with the first quarter, with a growth rate of 4.8 %. The revenue of the North District Catering Department in the first quarter was 105,280.6 yuan, and the revenue in the second quarter was 104,897.03 yuan. The revenue in the second quarter was 383.57 yuan less than the first quarter, with a decrease rate of 0.37%)

(3) Income from the washing center.

The income of the washing center in the first half of the year was 72,677.9 yuan, a decrease of 59,544.7 yuan compared with the first half of last year, a decrease rate of 45%.

The income of the base catering department was about 100,000 yuan less than the budget at the beginning of the year. , the main reasons are that the first catering department is not in operation, the second is that the food costs (vegetable prices, side ingredients) are too high in the first quarter, and the meal prices remain unchanged; the third is that free meals are provided for the three days of the Spring Festival; this leads to the income ratio The main reason for the budget decline.

2. Operating expenses

The total expenditure in the first half of this year reached 3,919,126.17 yuan. Compared with the same period last year, the expenditure increased by 2,371,612.10 yuan, with a growth rate of 61%. It was lower than the budget indicator at the beginning of the year. 969,626.17 yuan, a decrease rate of 25% (including catering industry service expenditures of 1,086,452.37 yuan; property service expenditures of 2,824,688.68 yuan; washing center expenditures of 7,985.12 yuan).

(1) Property service expenditures

The actual expenditures on property services for periods 1-6 were 2,824,688.68 yuan, an increase of 71% compared with the same period last year. (Among them, the actual expenditure of the North District property team was 602,621.42 yuan, an increase of 82.5% compared with the same period last year; the actual expenditure of the South District property team was 270,771.36 yuan, an increase of 48.15% compared with the same period last year; the actual expenditure of Yijing Property was 462,863.39 yuan, a year-on-year increase of 82.5%. The expenditure increased by 88.2% compared to the same period last year; the actual expenditure of the community property team was 1,426.939.96 yuan, an increase of 76% compared to the same period last year. The actual expenditure of the comprehensive office was 61,492.55 yuan, a decrease of 68% compared to the same period last year) < /p>

The property service expenditure in the first quarter was 877,989.11 yuan (including comprehensive offices), and the expenditure in the second quarter was 1,946,689.59 yuan. The expenditure in the second quarter increased by 1,068,700.48 yuan compared with the first quarter, with a growth rate of 55%. (Among them, the actual expenditure of the comprehensive office in the first quarter was 30,463.13 yuan, and the expenditure in the second quarter was 31,029.42 yuan. The expenditure in the second quarter increased by 1.8% compared with the first quarter; the community property team spent 395,170.61 yuan in the first quarter, and the expenditure in the second quarter was 10,31769.37 yuan. The expenditure in the second quarter increased by 61.7% compared with the first quarter. %; The net property team spent 185,683.73 yuan in the first quarter, and spent 277,179.66 yuan in the second quarter. The expenditure in the second quarter increased by 33% compared with the first quarter; the southern district property team spent 79,206.51 yuan in the first quarter, and spent 191,564.85 yuan in the second quarter. The expenditure in the second quarter increased compared with the first quarter. An increase of 58.65%; the North District Property Team spent 187,465.13 yuan in the first quarter and 415,156.29 yuan in the second quarter. The second quarter increased 54.84% compared with the first quarter)

(2) Catering service expenditures

The expenditure on catering services was 1,086,452.37 yuan, an increase of 429,910.86 yuan compared with the same period last year, with a growth rate of 65%. (Among them, base catering service expenditure is 552,675.8 yuan. Net catering service expenditure is 114,376.4 yuan, a decrease of 71.7% compared with the same period last year; catering service expenditure in the southern district is 168,216.64 yuan, a decrease of 24.8% compared with the same period last year; catering service expenditure in the north district is 168,216.64 yuan, a decrease of 24.8% compared with the same period last year. Service expenditures were 251,183.53 yuan, an increase of 0.38% compared with the same period last year)

Catering service expenditures in the first quarter were 498,135.03 yuan, and expenditures in the second quarter were 586,458.34 yuan. The expenditures in the second quarter increased by 88,323.31 yuan compared with the first quarter, with a growth rate. is 0.18% (of which the base catering department spent 230,388.92 yuan in the first quarter and 320,777.88 yuan in the second quarter. The expenditure in the second quarter increased by 39% compared with the first quarter. The net catering department spent 52,198.54 yuan in the first quarter and 62,177.86 yuan in the second quarter. The expenditure in the second quarter was 0.18%. Quarterly expenses increased by 16%. The Southern District Catering Department spent 84,502.75 yuan in the first quarter and 83,713.89 yuan in the second quarter. The expenditure in the second quarter decreased by 0.94% compared with the first quarter. The North District Catering Department spent 131,094.82 yuan in the first quarter and 119,728.71 yuan in the second quarter. A decrease of 9.44% compared with the first quarter expenditure.)

(3) Laundry center expenditure

The total expenditure in the first half of the year was 7985.12 yuan, an increase of 647.8 yuan compared with the previous year, with a growth rate of 0.1%.

3. Operating profit

The total operating profit in the first half of the year was 3,659,292.88 yuan, a decrease of 491,874.66 yuan compared with the same period last year.

The decline rate 11.8%. (Among them, the operating profit of property services was 3787903.43 yuan, a decrease of 204572.67 yuan from the same period last year, a decrease rate of 5%. The operating profit of the washing center was 64692.78 yuan, a decrease of 2432.18 yuan from the same period last year, a decrease rate of 3.6%. Catering The operating profit loss was 191,444.33 yuan, an increase of 284,869.81 yuan compared with the same period last year, and the loss rate was 311%. The comprehensive office spent 61,492.55 yuan in the first half of the year and had no operating income.)

4. Existing problems:

1) The procurement cost is high, mainly due to insufficient understanding of market conditions and incomplete investigation.

2) Insufficient efforts in management have resulted in increased operating costs.

3) The education and training of employees is not enough, the phenomenon of waste is still prominent, and the source has not been properly grasped.

5. In order to ensure the smooth completion of the operating budget targets for the second half of the year, the following aspects must be done.

1) Strengthen the management and education of the labor force: Focusing closely on the "people-oriented" principle and in accordance with the company's management regulations and policies, firstly, we must do a good job in employee job training and adjustment so that every employee can The second is to strengthen the education of employees, and promote a good atmosphere of diligence, thrift, and caring for public property among employees, starting from the source; the third is to mobilize employees to learn more and master more knowledge to improve their own quality. The fourth is to have a heart-to-heart talk with some employees who are just getting by at work, understand the ideological trends, and change the bad habits of not working well; we must start with personnel to improve work efficiency, and use the least labor to create efficient work to increase operating income.

2) Strengthen process operation management and reduce operating costs: First, in the second half of the year, the property branch should focus on the standardization and management of operating procedures in production, and reduce the risk caused by improper operation and incompetence of personnel. Increased operating costs such as equipment damage and item waste. The second is to work hard on refinement and quantification, and focus on strengthening process management in each process operation to avoid rework or duplication, which will lead to increased costs. The third is to strengthen employee skills operation training and assessment competitions to increase employee work error rates and reduce costs.

3) Strengthen the management of electromechanical equipment: In the second half of the year, we will strengthen daily inspections, repairs, and maintenance. Problems arising from improper operation, poor management, and inadequate maintenance must be strictly dealt with, starting from the top to bottom of electromechanical management. efforts to reduce costs.

4) Strengthen procurement management: In the second half of the year, we will start to work hard on purchasing materials and food. During the procurement process, we will focus on market research, multi-party inquiries, and mutual comparisons. Do not purchase until the lowest price is determined. To purchase good quality items at the lowest price.

We believe that through our continuous and pragmatic efforts, we will be able to achieve our business goals for the second half of the year.

3. Main tasks in the first half of the year

1. Strengthen system construction and standardize the management system.

In the first half of XX, the property service branch focused on standardizing service behavior and improving service levels. While revising and improving the "Property Service Management Manual", it organized employees to study, supervise and inspect the implementation, and use The property manual regulates employee behavior, order, service and work procedures. In addition, the property management branch has compiled various internal management systems such as "Safety Accident Emergency Plans" and "Measures for the Management of Food Procurement and Acceptance", and has improved the commitment system, breach of promise accountability system, and job responsibility system, making most of the work of the property management branch We have a system to follow and rules to follow.

2. Comprehensive greening and cleaning

(1) Pay equal attention to maintenance and construction, further beautify the factory environment and improve the greening level of the community. Greening staff in each property service area, on the basis of regular weed removal, spraying, pruning and other greening maintenance management of lawns and strengthening environmental sanitation in the factory area, completed a clean factory area of ??32,683 square meters, a living area of ??3,200 square meters, and a second clean factory area of ??32,683 square meters. In the first half of the year, a total of 15,129 trees, shrubs, flowers, etc. were planted, 13,939 square meters of alfalfa were planted, and 21,344 square meters of clover were newly planted and replanted. The survival rate reaches over 95%

(2) The community is clean and tidy. Each property captain supervises the cleaning quality of the service area every day, insists on checking the specific implementation of the service cleaning staff in accordance with the service cleaning operating procedures, regularly cleans and maintains every corner inside and outside the service area, and handles problems discovered in a timely manner to ensure The environment in the service area is clean and tidy.

3. Strengthen catering management and standardize business order. In order to create a good dining environment for all dining employees, with the cooperation of the leaders of the branch and the heads of each catering department, we focused on the management of business order, worked hard to do a good job in catering services, and established a new image of the catering department. On the one hand, the management and service experience of each catering department was promoted, and on the other hand, the irregularities that occurred in each catering department were rectified.

4. House management is thorough and meticulous.

In the first half of the year, the property management branch strictly followed the company's requirements and implemented regular, institutionalized and standardized management of residential buildings in an in-depth and detailed manner.

(1) Strict handover procedures. While going through the house handover procedures, we will properly rectify and repair the problems found during the house inspection and furniture quality problems.

(2) Management and maintenance are in place in a timely manner. The captains of each property team and security personnel conduct inspections and maintenance of the community every day to ensure that the appearance of the house is neat, the exterior walls and stairwell walls are basically free of stains, and they are clean and tidy; they regularly inspect the heating, water supply, and gas pipe networks in the house. Conduct inspections and rectify problems if found.

(3) Daily facilities are well maintained. Since the first half of the year, each property management team has regularly maintained various facilities and equipment to keep them in good condition and ensure the normal operation of property services.

IV. Employee team building

1. Focus on creating a learning enterprise: First, mobilize employees to learn by themselves, using books, TV, the Internet, etc. The second is to learn good management methods and management experience from other units, find their own problems and solutions, develop innovative potential, constantly improve the management methods of property service personnel, and gradually strengthen the service level and development capabilities of property services.

2. Vigorously strengthen employee training. Regularly organize training and assessment for employees based on their actual conditions. Mainly highlight management knowledge training, professional skills training and pre-job training to improve employees' abilities and qualities in all aspects;

3. Do a good job in ideological education of employees.

Through simple and simple education of employees, we work here because the factory and the company need us to provide various property services. We must make employees realize the importance of their work and pay attention to some work habits. Every day, employees who are getting by are given heart-to-heart education to understand their ideological trends and help change their bad habits of not working well.

Five: Safety production status

Strengthen safety management in the factory based on the implementation of the safety responsibility system and prevention plans. The Property Services Branch firmly establishes the idea of ??"people-oriented, safety first", always puts safety work at the top of all tasks, and incorporates safety work into daily work, and always strives to do so. Safety target responsibilities have been implemented at all levels and a sound safety responsibility system has been established. Strengthened awareness of safety responsibilities. Each property team and restaurant prepared safety accident emergency plans based on their respective characteristics, and organized learning and drills. In the first half of the year, the property management branch organized all employees to identify safety risks and organized a major safety inspection. Problems that emerged during the inspection were rectified in a timely manner and every possible effort was made to eliminate various safety hazards. In addition, the security management supervision in the community has been strengthened to ensure the safety and stability of the community.

Six: Problems at work

1. Some employees relax themselves, have a reduced sense of responsibility and crisis, lack of motivation, old-fashioned and rigid ideas, and find it difficult to adapt to the current situation and situation of property services. future development.

2. Some departments have not established the concept of proactive service, lack of service awareness, and service quality and service level need to be improved.

3. Employees’ awareness of production safety is weak, and there are still illegal operations at work. Further education needs to be strengthened.

4. The "Property Staff Operation Manual

" still has many shortcomings, such as incomplete content, inaccurate work standards, unrealistic work procedures, etc., especially the catering part. It is simple and needs further revision and improvement.

Seven: Good practices and suggestions

1. Regularly organize and carry out various cultural and sports activities that are popular among employees.

2. Adhere to long-term, uninterrupted, rolling service skills learning and training, such as inviting people in, going out, and purchasing audio and video materials to organize learning.

3. Properly increase the wages of chefs and widen the wage scale.

4. Bonuses will be distributed through an assessment system.

5. Regularly talk to grassroots employees, understand their ideological trends, give everyone a chance to speak, and try to make all work fair, just and open.

Eight: Work plan for the second half of the year

1. Improve the "Property Management Volume" of the "Property Employee Operation Manual"

2. Compile the "Property Employee Operation Manual" "Catering Volume"

3. Strengthen employees’ awareness of production safety and regularly organize risk identification and emergency drills

4. Improve and implement various aspects of food management and oil depot management Rules and Regulations

5. Adhere to rolling service skills learning and training, mainly focusing on employee service etiquette, behavioral norms, etc., so that employees can learn to serve with a smile. Improve the image of property services.

6. Strengthen catering hygiene management to ensure that no food poisoning incident occurs;