What has happened to the “unmanned hotel” that Jack Ma spent tens of millions to build in 2018?

As Alibaba continues to develop, its scale is getting larger and larger, and its areas of involvement are also increasing. In 2017, Alibaba opened unmanned supermarkets and unmanned restaurants. In November 2018, Alibaba opened an unmanned hotel in the hotel field and officially opened it. In the field of artificial intelligence, Alibaba has always pursued excellence. Alibaba has opened a hotel called FlyZoo

Hotel. This hotel is called the future hotel and is located on the east side of Xixi District, Hangzhou.

What we are going to talk about today is the “unmanned hotel” that Jack Ma spent tens of millions to build in 2018. What has become of it now? You may not believe it.

The business philosophy of Alibaba’s unmanned hotel is that the hotel does not need waiters, managers, front desks, or sweepers, because all these jobs are replaced by robots, and the business process is that guests come to the hotel. , the person you are contacting is not a waiter, you are contacting a robot.

When checking in, you only need to put your ID card on the robot and verify it. The robot performs face recognition, and then the robot will transmit the resident's identity information to the public security system, and even form a registration of the hotel's internal scene, forming a quick registration effect after checking into the room. There will be Tmall Genie in the hotel rooms. Guests can issue instructions to Tmall Genie and directly control it with voice, and various services can be realized. In addition to guest rooms, various robots will appear in restaurants, gyms, bars, etc. When guests check out, they only need to operate them on their mobile phones.

This kind of publicity can be said to be full of technology. This kind of publicity has triggered discussions on the Internet. Some people have even stayed in this hotel, and the guests who stayed reported that they did not experience the so-called high-tech services. There is no communication with the robots, the instructions are not reliable, and the power is not very high. The robots even have some problems. Not all of them are provided by robots, but some are provided by human beings.

Most people on the Internet have a dissatisfied attitude, so the consensus is that waiters are still needed. A hotel still needs waiters to receive customers.

Many customers feel that they have paid a high price to stay in an unmanned hotel and have not experienced the technological services advertised. Because at first the customers came for the robot, but they left disappointed. Most robot service hotels are expensive and the service is not as good as ordinary hotels. Such opinions have been fed back to Alibaba Group, which is also working to improve these problems. The development of a new field must take a long time to perfect. It needs to face many problems and needs a strong background to support it in improving these problems. For example, the problem of insufficient robot services requires relevant programmers to solve this problem. question.

I have to say that it will take a long time for Alibaba to reach the level of waiter service in unmanned hotels. In fact, the unmanned physical hotel launched by Alibaba is actually just replacing people with robots. All hotel service processes remain unchanged, and the final effect is not very good. This makes people think deeply about the blind pursuit of nothingness. Physical hotels are too extreme and there is no transition period. It is theoretically possible to completely replace waiters with robots, but it is still difficult to achieve this level in real life.