What are the business reception and banquet etiquette in North Africa, Central Africa and West Africa?

Western etiquette and business etiquette with western countries: the business etiquette of many countries is listed in detail.

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Foreign customs that must be understood

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● Foreign business etiquette

When negotiating with foreign businessmen or friends, overseas Chinese and compatriots from Hong Kong, Macao and Taiwan, we should pay attention to the following issues:

First of all, we should have a firm political stance, strictly abide by organizational discipline, implement the system of asking for instructions and reporting, keep state secrets and safeguard national interests.

Secondly, before each negotiation, we should determine the main negotiators who are roughly equal to the other main negotiators. During the negotiation, without the consent of our main negotiator, other negotiators shall not speak or make suggestions to each other. Comments can be submitted in writing to the main speaker. If several units participate in the same negotiation, they should reach an agreement in advance. Different opinions in the negotiation can be discussed after the meeting, and can be understood if necessary, and cannot be debated on the spot; In the negotiation, the opinions of the main negotiators should be maintained.

Third, we should fully prepare questions before the negotiations and make different plans to avoid mistakes caused by rushing to fight. If foreign businessmen are acquaintances, they don't need to introduce themselves, just shake hands and greet. If foreign businessmen meet for the first time and don't know each other, the receptionist should take the initiative to ask and introduce herself. If you meet a large number of guests, you need to prepare signs or flags in advance so that guests can see them in the distance and take the initiative to contact them.

● Specific matters that should be paid attention to when welcoming foreign businessmen:

1. If you are a senior guest, you should arrange a lounge and prepare drinks at the airport (station, dock) in advance.

It is best to inform the guests of the room and bus schedule before they arrive. If this is not possible, please inform the guest of the room and bus schedule immediately after arrival, or ask the other party's contact person to convey it.

3. Arrange a special person to assist the guests with entry formalities, plane (car, boat) tickets and baggage claim.

4. After the guests arrive at their residence, it is generally not appropriate to arrange activities immediately. They should be asked to have a rest, at least to leave time for guests to change clothes and make up.

Office etiquette in foreign residences

Arriving at the foreign residence or office should be agreed or notified in advance and arrive on time. No one is allowed to knock at the door or ring the doorbell, and can only enter after the owner allows it; If no one answers, you can knock at the door or ring the bell again (but tap and ring the bell for a long time). No one is allowed to enter without permission or permission. If you have to go because of an emergency or no appointment, please try to avoid disturbing each other in the middle of the night. If you have to date each other during the break, you should apologize immediately before meeting, and then explain the reason for the interruption.

You can enter the room with the permission or invitation of the host. Even if the time is short, don't stand at the door and talk; If the host is not invited into the room, he can retreat to the door for outdoor conversation. If the indoor conversation is short, you don't have to sit down, and you shouldn't stay after the conversation. If the conversation is long, you can sit down after the host invites you. If there is no prior agreement, the conversation time should not be too long.

If you are invited to a foreign home, you should arrive on time at the time suggested by your host. It is impolite to be too early or too late. Visiting hours are usually at 10 am or around 4 pm. Please apologize if you are late for any reason. Don't refuse the snacks prepared by the host, you should taste them; Drink as many prepared drinks as possible. Without the host's invitation or permission, you are not allowed to visit the host's house and courtyard at will, and visit his house under the host's guidance. Even the most familiar friends should not touch indoor furnishings or personal items except books, flowers and plants. Greet everyone in the host family (especially the wife or husband and children). The owner's cat and dog should not show fear or disgust, let alone kick or hit it. When you leave, you should thank your host politely.

● Preparations for receiving foreign businessmen

Foreign economic experts who receive business or work in the district (unit) shall make the following preparations:

1. The leaders in charge of foreign affairs in the region (unit) take the lead in setting up a reception team consisting of full-time escorts, professional counterparts, negotiators, translators, security and logistics personnel.

2. Translate the negotiation items or technical data and drawings into Chinese in advance, so that relevant personnel can digest and master them in advance.

3. When foreign businessmen or foreign economic experts come to China or return to China, they should arrange personnel with the same position to see them off and assist in handling relevant procedures. Upon arrival, the person in charge should come forward to meet him. When coming or leaving, the reception unit is responsible for the banquet.

4. While arranging food, accommodation, transportation, workplace and entertainment activities for foreign businessmen or foreign economic experts (including their families), we should also do a good job in safety and environmental sanitation.

Don't give gifts when dealing with foreign affairs. Foreign economic experts can give appropriate souvenirs in the name of individuals or groups when they get married, celebrate festivals and celebrate birthdays in China. In order to do a good job of unity, our personnel can have normal exchanges and establish friendship with foreign economic experts.

6. Relevant personnel should learn relevant theoretical knowledge and management experience from foreign economic experts with an open mind, and learn and digest relevant technologies and materials.

7. Foreign-related personnel should constantly study relevant documents and regulations, enhance their sense of political responsibility and improve the level of reception work.

● Matters needing attention in receiving foreign guests

1. When foreign businessmen come to visit the local (unit), the introduction to the local (unit) should be concise and realistic; The content should be true, the materials should be rich, and the forms should be vivid and diverse. We can neither exaggerate the achievements nor cover up the shortcomings.

Foreign businessmen visiting factories and schools should not stop working or attending classes, and work and study should go on as usual. When guests take the initiative to shake hands with our staff, they can express their enthusiasm accordingly.

3. Foreign tourists should not hang slogans, national flags and portraits of foreign leaders, but should obey the unified arrangement of the reception unit.

4, accompanied by visitors should not be too much, at the same time should do a good job of security. The designated escort shall not leave halfway or leave without saying goodbye.

5, the introduction should be for all, pay attention to avoid snubbing other guests. Answer the questions raised by the other party carefully and concisely according to the situation. Don't pretend to understand, don't express your position easily, and don't promise to give gifts, products and materials to guests at will. Pay attention to the difference between inside and outside, and abide by the confidentiality provisions.

6. When visiting, you should not only take care of the guests, but also take care of other guests to prevent the team from not answering.

7. Our accompanying personnel should make use of things that are conducive to external publicity and introduce them to the guests in time.

● Western etiquette

It is natural to meet and say hello in European and American countries, even if you don't know each other. The purpose of greeting is not to have further contact with you, but a life etiquette. In fact, no matter who greets someone with a smile, they will be infected. Just like seeing the sunshine and getting better, they will naturally greet and respond. Therefore, when traveling in western countries, if the oncoming person greets us, please don't show an inexplicable expression or even ignore it! That's very rude.

Another person says to you, "Hello? It means "hello", you don't have to say "fine, thank you". And you "according to the textbook. Unless this is your good friend, or you have more time to chat with him, just answer "hello?" "That's enough. If you are afraid of your poor English, at least smile. Sometimes they say "Hello! In fact, it is equivalent to our "hi", which is a coping style between peers or friends, and is not suitable for elders or people with higher status. In addition, they will greet "good morning", "good afternoon" or "good evening", and the same greeting will do.

People in China can eat whatever they want, so they are likely to talk about happy places, laugh loudly, or let their children run around in restaurants as if this is their own home, which is very inappropriate in western countries! Especially if we eat in a western restaurant instead of a Chinese restaurant, we must pay attention to table manners. Napkins should be put on your legs, not pinned to your neckline, and you shouldn't wipe the table or tableware with napkins! When using a knife and fork, there is no taboo to talk without a fork, because in foreign countries, putting down the tableware means that you have finished eating and are ready to ask the waiter to take it away. Of course, it is not safe to wave with a knife and fork. What if it is an exception?

It is basic courtesy to keep quiet while enjoying food. For example, you shouldn't make noise while eating soup or chewing food, especially when burping. If burping makes a noise, you should say "I'm sorry" to the person at the same table. Don't eat with your mouth full. Eat slowly. When expressing opinions, you should wait until the food is completely swallowed before speaking, and you can't talk while chewing. If there are fishbones or bones, you should first pick them out or cut them off with a knife and fork, and then put them in your mouth. It is not proper to chew them and then spit them out with your mouth. If you have to do this, you'd better cover them gently with a napkin cloth.

There are many similarities between western etiquette and China.

Ling Ling always talked about some basic western etiquette. In fact, the most basic thing is the kung fu of parents' daily life education. If children are often reminded to observe polite rules and let them know how to regulate themselves and respect others, I believe that when traveling abroad, they can quickly adapt to different manners!

China has been a country of etiquette since ancient times, and western etiquette has many similarities with our country. In the current form of frequent international exchanges, it is necessary to learn western etiquette whether receiving foreign guests at home or visiting abroad, studying abroad or working permanently abroad.

Etiquette has two aspects: one is to care about the needs and feelings of others from the heart; Secondly, it should be manifested in a certain way of behavior, from which people can usually judge the situation of our family education. The essence of etiquette is to think of others everywhere, which means to carry out the golden sentence: treat others as you want them to treat you. The point of considering others is to make your clothes and manners as pleasant as possible. As long as you see people dressed elegantly and politely, you will find that daily life adds a lot of fun. On the contrary, when you see people who don't dress properly and behave well, you will feel obviously lacking something, and feel uncomfortable and annoyed.

Etiquette in China is sometimes quite different from that in the West.

If you want to get along well with westerners, it is very important to know western manners.

The simplest greeting is "good morning", "good afternoon" or "good evening". This kind of greeting can be used for people you don't know very well or anyone who passes by you in a hurry.

If you are not in a hurry, you can say "hello" to people you don't know, and the answer should be "hello".

When you meet someone for the first time, you usually shake hands. Besides, long-lost friends usually shake hands when they meet. However, it is also polite to bow slightly without shaking hands when meeting.

If someone wants to shake hands with you, of course you should shake hands with him-it is very impolite to refuse to shake hands. Usually, the older partner or woman will reach out first.

When you greet others, it is usually appropriate to call them by their first names. You can say; "Good morning, Mr. Moncler" or "Hello, Franklin".

Some greetings are polite in China, but they are not adopted in the west. If you greet a westerner and say, "Where are you going?" A: Where are you going? ) or "Where have you been?" A: Where have you been? He will think that you are asking about his private affairs, which is really impolite.

And if you say, "Have you eaten?" Have you had dinner? ), he may think you want to invite him to dinner with you. Therefore, when you get along with westerners, you'd better use the usual greetings in the west.

When you are invited, you must reply immediately and clearly state whether you can accept the invitation. If the other party makes an invitation orally in conversation or by chance, you should immediately answer whether you can go. If you couldn't answer then, what could you say? Quot I'll tell you tonight, okay? "Or something like that. However, whether it is an oral invitation or a written invitation, a clear answer should be given.

Generally speaking, the polite way to show that you really can't accept the invitation is to say the reason why you can't refuse. It is impolite to just say "I can't go" or "I won't go". Just saying "I'm sorry" is not enough. Just saying "thank you" will only confuse people. I don't know whether you accept the invitation or refuse it.

If you accept the invitation, you can't make an appointment suddenly. You should tell each other the real reason why you can't go. It is very impolite to accept an invitation without keeping an appointment.

After the historical evolution of eating habits, when we are all sitting around the table covered with white tablecloths and shiny knives and forks, eating has developed from just meeting the needs of hunger to a pleasant and complicated social custom. Today, when you are invited to dinner, you may be more interested in the people who eat at the same table and the conversation at the table than the food. When actually eating, you should make as few sounds and movements as possible.

As soon as the hostess picks up the napkin, you can also pick up your napkin and put it on your lap. Sometimes there is a bun wrapped in a napkin; In that case, take it out and put it in a small dish beside it.

In the west, cars have priority right of way. It is impolite for several people to walk side by side. Because it will hinder others from walking or delay others' time.

Except for a few shops, western shops clearly indicate the price of goods and have no habit of bargaining. The clerk is very polite and tries his best to find satisfactory products for customers. Customers must also be very polite. If they don't want to buy these things after seeing them, they can say, "I'm afraid these are not what I need." Please. "

The word "thank you" is used more frequently in the west than in China. Anyone who has done something for you, no matter how small it is, whether he is your boss or servant, you should say "thank you".

Never thank the audience after the speech. Don't say "thank you", "I thank you" or "thank you for your concern". At the end of the speech, it is enough to lean a little, there is no need to say anything more.

When you give someone something or do something small for others and others thank you, you don't have to say anything, just smile or nod.