Every transaction is the beginning of service.

Every transaction is the beginning of service.

Every transaction is the beginning of service. Now sales is a very popular industry, and many industries involve sales. When we complete an order, it is actually the beginning of sales. Share with you that every transaction is the beginning of service.

Every transaction is the beginning of service. Before the transaction, everything is your oral statement. After the customer buys the product, he will have a certain understanding of the product at this time, which is the real beginning of practice. At this time, the customer will know if what you said before is empty talk.

Facing your service, customers have a steelyard in mind. This steelyard is to measure whether they will believe that selling is selling products next time, and then win more customers. Only in this way can their business grow bigger and bigger.

First, do a good job of after-sales service, which can better retain the customer's heart and make him your old customer. Old customers are like the pillars of a company. Only by retaining more old customers can the company run better. If old customers are satisfied with your products and services, they will introduce this product to their friends, so that customers can attract customers and their business will get better and better.

Second, after the transaction, you should let the customer know: "Your choice is correct, and the product you bought is very valuable!" This requires you to take action and tell customers that our products and services are worthy of your benchmark.

Third, after the transaction, let the customer understand: "Your choice is correct, and the product you bought is very valuable!" This requires you to take action and tell your customers that they trust you, so that they can safely give you the money. Don't let the person who believes in you down.

Reward customers with your sincere service. Customers will feel that your service is very attentive, and at the same time they will feel that their choice is correct, and they will definitely have the desire to continue cooperation. So doing a good job of after-sales service has a great influence on your future performance.

Fourth, after selling the products, we must enthusiastically provide after-sales service. It's time for you to prove yourself. In the face of customers' questions, we must answer them seriously and do the most perfect treatment to satisfy customers. Visit customers regularly and ask about their usage.

Solve the problems encountered by customers in time. Have the mentality of serving customers. Serving others is actually a pleasure. Don't regard it as a very difficult task. Serve customers with heart. When customers return you a smile, you are successful. You have to understand that people who help others are the happiest, and you are the one who helps others solve problems.

Every transaction is the beginning of service. 2. Adhere to professional excellence.

After more than ten years of precipitation and maturity, he understands the nature of the industry. He understands that the market needs professionals at any time, which is also the foundation of real estate agents.

He has been deeply involved in Guanlan area, spending a lot of time and energy to study the surrounding buildings every day, and deeply understanding the advantages, apartment types, prices and supporting facilities of each project. He is an expert in luxury houses, and travels in Guanlan and Tangxia every day to find suitable real estate for customers.

Focus on service and gain friends.

More convenient, more authentic and more cost-effective, customers will always only pay for valuable services. "In the past, some people were like spring breeze before trading, but they lacked patience after signing the bill." Zhang Huajun strongly agrees that "transaction is the beginning of service, not the end".

Many customers have difficulties because they are strangers and don't know how to ask for help. On one occasion, a customer in Zhang Huajun was away from home all the year round because of his work. Once, the children at home had a high fever in the middle of the night, and the family couldn't drive. They were as anxious as ants on hot bricks.

The client called for Zhang Huajun. Without saying anything, he immediately arrived from Guanlan and sent the child to Shenzhen Children's Hospital, where he received effective treatment. The family is very grateful. Since then, Zhang Huajun and his customers have become better friends.

Not everyone has perseverance.

In addition to professionalism and sales, perseverance is needed. Zhang Huajun, a customer who has maintained for several years, is willing to change rooms this year. In more than a year's time, Zhang Huajun took his clients to almost all the luxury residential areas in Shenzhen, and finally found a satisfactory house.

However, the two sides have always had differences on the price. Zhang Huajun didn't give up. Under his communication and negotiation, the price was finally settled. Because of the client's personal reasons, he couldn't go to Shenzhen to sign the contract. Zhang Huajun took the trouble to travel back and forth between Shanghai and Hong Kong, and finally succeeded in facilitating this transaction.

Hello, everyone. It's really good.

"Only when everyone in the team is good is it really good." Zhang Huajun has never been stingy with his experience. He arranges the team's division of labor and cooperation reasonably every day, earnestly teaches his own professional methods and constantly cultivates talents, striving to build an iron army. On the platform of Q-room network, he will build a tiger-wolf teacher, make greater breakthroughs and realize more impossibilities!

Every transaction is the beginning of service. Trading is the beginning of sales. After the transaction is completed, we still need to do four things.

(1) Learn to say congratulations instead of thanks.

To congratulate you on your wise choice, don't say thank you for buying my product. When we say thank you, the customer feels that we are taking advantage of him, and the customer feels as if this voice is how much light you have taken up.

So we want to congratulate this gentleman. Look, you bought a diamond. Congratulations on buying such a diamond. I think your wife will like it. Congratulations on having this product and having the opportunity to serve you. So learn to congratulate and not say thank you.

(2) Ask customers to make recommendations immediately.

Customer recommendation means that we get new customers and win their recognition. Whether this customer has bought your product or not, you should take an action to ask the customer to recommend it. I believe you may not need it for the time being, but it doesn't matter. I'm sure you have needs around you, or you can enjoy the service. Can you introduce me to one or two?

Customers may or may not introduce customers. If the deal is made, I often say that Mr. Customer is very grateful to you and has the opportunity to let me serve you. Because of your special position in this industry, you are also very good in the electronics industry. I'm sure there must be some purchasing or engineers around you. Can you introduce them to me so that I can serve them?

Before you hang up today, take a few seconds to tell the customer. Thank you very much, Mr. Customer. You may not be interested in our products. Could you please do me one last favor, that is, before you hang up, see if there are one or two friends around you who might like to introduce me to this product?

This helps me to serve him, so two things will happen. One is that customers hang up without introduction. You should be prepared to hang up so that you have nothing to lose.

In another case, one or two of the 98 people may say yes, because he has rejected you, and he feels very uncomfortable, so he wants to restore his balance and agree to introduce me to you. It is possible that he will introduce one or two, so it is easy for me to call him and his friends after he introduces one or two.

Customers may usually say, because acquaintances are easy to handle affairs, if we receive a strange phone call, we may refuse, but our introduction is a friend's introduction, which usually makes it easier for us to build trust and affinity.

(c) Let customers confirm their purchase decision.

Customers usually have some regrets. When he gets back, he will reflect on whether the deal is cost-effective. He sometimes asks others if I bought it well. After class, I sometimes invite my friends up. I invite customers to come up. I said, Mr. Client, you attended my two-day course. What have you learned these two days?

Then I asked him to answer, and he would say 1234, and you decided how to use it in your future work. He can speak 1234, and I actually asked him to reply to my course, so sometimes I will speak such a good course. Do you think your friends are willing to study?

He will say yes, so many times after my class, many people will recommend many customers, so you should let your customers confirm his purchase decision, because no one will deny himself, because it is a very painful thing for him to deny himself.

Sometimes I ask my clients to invite him up and have some interaction with him. When I'm done with him, I'll close this client. After closing the customer, I will get the customer's money back. I'll tell the customer, Mr. Customer. I want to ask, what have you learned from my communication with you just now?

He will tell me, Mr. Zhou, that in the few minutes of interaction with you just now, I will find that I have the following shortcomings. 1 I have five shortcomings. I'll introduce them to him. I said this classmate is very important for you to recognize yourself.

Is it more important for a person to know his own shortcomings than to know the methods? Do you think so? He said yes. Because he learned something in this class and knew the direction and goal, he affirmed what he had learned and his purchase choice.

(4) Learn to leave properly.

If you stay there for a long time, the customer will tell you, why do customers think you haven't left after the transaction? You want me to keep paying. So after the transaction, calm the customer's mood and leave with interest, leaving a good influence on the customer.

After the order is closed, it is the beginning of sales. Do a good job in after-sales service, win the recognition of customers and get a good reputation. Do these four things well, reduce customer complaints and increase your repeat customers, and your performance will naturally improve. Of course, the improvement of performance can not be significantly improved for a while, and we must adhere to service and sales.