Six brief materials on the deeds of outstanding bank employees

A brief summary of the deeds of outstanding bank employees 1

He XX, female, 42 years old, a party member, has worked for ICBC since 19** He has worked in front-line teller, grassroots management and other positions, and is now the personal account manager of the business office of Dazhou Branch.

In her life experience, she has always regarded learning from Lei Feng, being willing to help others, learning from the advanced, striving to be a role model, diligently studying, and being dedicated to her job as her life ideal pursuit and career development belief, and she has maintained a full passion for work. , innovative working methods, high professionalism and sense of responsibility, create extraordinary performance in ordinary jobs. He has won the honorary titles of "Golden Account Manager" of the Municipal Branch and "Quality Service Model" of the Sichuan Branch. In 20xx, he was selected as the "Advanced Individual Knowledge-based Employee" of the Industrial and Commercial Bank of China. In 20xx, he was awarded the "May 1st Labor Medal" by the Industrial and Commercial Bank of China and became the ICBC Dazhou Branch is the first personal account manager to use his or her name as the name of a financial office.

——Work hard and be a frontline model in marketing

In the past 10 years of his marketing work, He XX has always followed Comrade Lei Feng as an example and promoted Lei Feng’s spirit as his motivation. Apply the Lei Feng spirit of being helpful, dedicated, and enterprising in "customer-centered" marketing and customer maintenance, and gradually sum up a set of effective marketing methods, and persevere in singing "sincerity, diligence, and meticulousness" , New "Four-Character Classic". "Sincerity" - be honest, treat customers sincerely, be consistent in words and deeds, and exchange heart with heart; "diligence" - be quick-sighted, articulate and diligent at all times, be good at communicating with customers, and implement policies according to people, Capture opportunities; "fine" - meticulous, carefully observe and fully understand customers, and formulate careful and meticulous marketing plans; "new" - innovate service methods to meet customers' personalized service needs to the greatest extent.

Through unremitting efforts, in the past two years, 252.3 million yuan of savings deposits from other banks have been transferred, 625 mid-to-high-end personal customers have been developed, 18 households totaling 1,686 people have been paid through marketing agency, and a total of 750 million yuan of financial products have been sold. , agency personal life insurance of 32 million yuan, sales of 5,600 grams of physical gold, 2,785 grams of physical brand silver, 12,680 grams of accumulated gold, discounted bank acceptance bills of 290 million yuan, 369 platinum cards, 1,258 credit cards, etc., and made financial management and agency insurance The two "highlights" are that the personal performance appraisal ranks first in the city's ICBC system and the city branch business office ranks first.

——Be willing to help others and keep customers in mind

In the customer maintenance work, He XX consistently follows the principle of "Everything in the world is difficult and easy, and it is difficult for those who do it." As the ancient saying goes, "It's easy, but if you don't do it, it will be difficult." We treat customers with sincerity and attentiveness, and persevere in expanding our customers. This happened in 20xx. After being introduced by a friend, she met a high-quality customer named Zhang from another bank and recommended ICBC financial products to him. However, because the customer did not understand ICBC products, she had a strong feeling in her heart. After the first marketing failure, she adjusted her strategy promptly and adopted a sincere marketing strategy. During holidays, her condolences text messages and phone calls would come as promised, and she would ask for help, which enhanced mutual trust and made them close friends. When she learned that the client's mother was sick and hospitalized, she took the initiative to visit her, once, twice, three times... The client's mother was deeply moved and immediately praised: "In addition to being competent in their duties, ICBC staff are also more... It is their sincerity and enthusiasm for customers, their persistence and dedication to work, they are worthy of our trust..." As the saying goes, sincerity leads to gold and stone, she used practical actions to interpret the ethics of a qualified ICBC employee. Soon, the customer transferred all his deposits to our bank and opened an elite financial account and a platinum credit card. At the same time, she also customized a financial plan for the customer, allowing the customer to obtain higher returns in a shorter period of time. He XX worked hard and diligently, setting one successful marketing example after another in his ordinary position as an account manager.

——Be dedicated to work and build a good image of ICBC

In terms of the coordination of life and work, it is difficult to achieve a perfect balance no matter how hard you try, which is of great significance to He XX The same is true. No matter it is spring, summer, autumn or winter, or severe cold or hot summer, you can see her working hard at her job. For He XX, it is normal to work around the clock and on clients' time at any time.

Often when a customer calls, she will immediately put down the dishes in her hands and appear at their side as quickly as possible to provide them with the highest quality financial services and the most considerate help. Sometimes she was faced with heavy rain due to door-to-door service, but she faced it with a smile without any complaints, because she knew that her small sacrifices were rewarded by customers' recognition of her work and trust in ICBC's financial services. Even though she is such an optimistic, cheerful and active comrade, she sometimes sheds tears when she is sad. Whenever she talks about her family, her words always reveal her guilt for neglecting her children. When her daughter was still in kindergarten, He XX would send her daughter to school early every day before going to work, and pick her up very late after get off work. When recalling this past event, she choked and said that every time she saw her daughter's thin figure waiting alone in the kindergarten, she felt full of guilt for her daughter. But what makes her happy is that now that her children have grown up, she now has more time to devote to her work, because customers have become her biggest concern.

On the chessboard of life, she admires Che's style, being forthright and courageous; she praises Pawn's quality, being steady and dedicated.

Under the aura of glory, she did not relax or be conceited, but always sincerely warned herself: "I want to be a pawn and work towards the success of the 'Second Reconstruction' cause of ICBC Sichuan Province." We may not be able to achieve perfection, but we will strive to do better and use every action to contribute to the creation of an 'international first-class modern commercial bank'!" The unpretentious language expresses a grassroots ICBC employee. Employees are dedicated to their jobs and willing to contribute.

He XX, although he does not have the pride of "I recommend Xuanyuan with my blood" as Mr. Lu Xun said, nor does he have Tao Xingzhi's "come with a heart and leave without a blade of grass" She is aloof and refined, but she also does extraordinary things in an ordinary position. Turning the pages of history, we will find that Comrade Lei Feng's selfless spirit of serving the people is a symbol of that passionate era, and He XX's "sincerity, diligence, meticulousness, and innovation" marketing strategy is the inheritance of Lei Feng's spirit. It is a perfect interpretation of the "customer-centered" business philosophy and a true dedication to the professionalism of ICBC employees in the new era. He XX fully demonstrates the profound connotation and requirements of the times of "a bank by your side, a trustworthy bank" with her fiery, gentle and humanized services that are more distinctive with the characteristics of the times.

She is an ICBC person who is worthy of her career and worthy of the times. Following the pace of ICBC's steady development, she will strengthen her faith, keep her ideals, and work diligently in the new round of leap-forward development. Work hard, keep making progress, and make new contributions in your position.

Brief information about the deeds of outstanding bank employees 2

xx is a counter employee at xx bank. Since joining the work, she has done her job, loved her job, and been dedicated to her job. She is down-to-earth and works hard. , dedicated to public service, selfless dedication, and became a teller with relatively proficient skills and comprehensive qualities in less than two years.

xx, female, 25 years old, started working in xxxx, has a college education. Since xxxx, she has been working as a bank accountant, accounting and cashier.

Just like her name, xx makes people feel gentle and warm. The nature of her job as a teller, her sunny smile, and her enthusiastic and thoughtful service over the past few years have left a deep impression on everyone. Customers commented on her, "She looks beautiful, has a sweet smile, and is steady in everything she does." stable". This girl who smiles in the sun is simple and happy. The way she serves with a smile has become a unique and beautiful scenery of our bank. Once, a fashionable young girl came to our counter to deposit 500 yuan, but xx found that one of the 100 yuan worth of yuan was a counterfeit currency, so she confiscated it in person and stamped "counterfeit currency" on the yuan. This is the girl She was so angry that she forced xx to take out the counterfeit money from the counter and show it to her. However, according to regulations, counterfeit money cannot be handed over to the person holding it. Therefore, the girl became even more angry and yelled loudly in the business hall: "What kind of bank are you? Why do you say the currency is counterfeit?"

Faced with such an embarrassing situation, xx was not angry, but said with a smile, "Miss, if you have any objections to this counterfeit currency, you can go to the People's Bank of China for appraisal with the "Counterfeit Coin Storage Certificate". I can accompany you if necessary. Can you please understand our work? Thank you." In order not to affect other customers handling business, xx sat down on the other side of the hall where the lady was leading. This was the moment when the girl's attitude softened. xx explained to the young lady the harm caused by the circulation of counterfeit money to society, and said to the young lady: "Imagine if you are so angry and want to circulate this counterfeit money." "Wouldn't there be another victim like you next time?" A smile appeared on the girl's face, and the matter was solved by our xx. I remember another time when a fellow student rode a bicycle from home for nearly an hour to our bank to apply for a credit card. After understanding his purpose, xx patiently guided him to fill in the relevant content. During the conversation, he learned that this old gentleman was a retired man. A middle school teacher, his wife was seriously ill and was hospitalized and needed money, so he came to our bank to apply for a credit card. After learning about this situation, he patiently explained to other customers and applied for a credit card for the old man first. After all the procedures were completed, the old man was happy. On the way home, half an hour later, when xx was sorting out the information at the counter before getting off work, she found the ID card and phone book that the old gentleman had left behind. I notified the old man's relatives according to the phone book. After learning that the old man's wife was in the county hospital, the old man could not be contacted. xx considered that the old gentleman must be in a hurry. Besides, the trip from the bank to the county town only takes half an hour if the car is fast. So after get off work, in desperation, xx rushed into the county hospital without going home. At that time, the old gentleman was very grateful and called our bank to express his gratitude.

xx’s performance in the past few years has been witnessed by everyone. From the leaders in the bank to the colleagues around her, from the security guards to the old janitors, they all think that she is enthusiastic, approachable, and good at doing things. A good colleague who is serious and calm, but xx is not proud of this. I believe that xx will continue to work hard and make continuous progress in future work.

Short summary of the deeds of outstanding bank employees 3

Born in XX, he is a member of the Communist Party of China. This comrade is just like her name, just like August Like sweet-scented osmanthus, it brings bursts of fragrance to people. At work, I always wear a sweet smile and receive every customer with a warm attitude, making customers truly feel at home.

1. Growing rapidly and standing out

In 2XXX, in 8, Comrade entered the big family of CCB Datong Branch as an ordinary teller. For her, everything here was full of excitement. Unknown, as a new member, she has made it clear what she wants to do and what she should do by understanding and familiarizing herself with the work environment. She used her spare time to continuously enrich her professional knowledge and use her talents. It didn't take long for her to transform from a new member who knew nothing to being proficient in all banking processes, from deposits and withdrawals to transfers. From credit card processing to online banking, she can complete it independently and handle it with ease. Later, Zhang Guixiu was assigned to the position of business consultant. In order to familiarize herself with the work process of the new position as soon as possible, Zhang Guixiu read the bank's business information day and night, mastered the bank's electronic banking products, various funds and insurance, and was familiar with CCB's financial products. , and make detailed records of what you don’t understand, and ask experienced colleagues around you for advice after work.

2. Improve skills and do a good job

When I work as an ordinary teller, my first words when meeting customers are always: "Hello! What business do I need to handle?" For example, when it comes to customer deposits, she can always ask the customer for their deposit amount first, and then count it with a money counting machine. To ensure that the amount is correct, she will count it herself, and will tell the other party if the amount is incorrect. I remember one time, a customer came to make a deposit. He told her that her deposit was 20,000 yuan, but when she counted it with a money counter, it was only 19,800 yuan. In order to ensure that the data was correct, she counted it several times and it was still the same amount. As soon as she told the customer this situation, the customer became angry: "What kind of bank is this? The 20,000 yuan I just withdrew from another bank at noon was reduced by 200 yuan from yours." Faced with this situation, he still said calmly: "I can understand your mood. Please think about it patiently. If you really don't believe us, we can ask the security guard to monitor it for you.

"At this time, the customer received a call. After hanging up the phone, the customer said embarrassedly, "Sister, I'm so sorry. My lover took 200 yuan from here at noon and forgot to tell me. I was really sorry just now." I saw a smile and said: "It's okay, it will be fine if the misunderstanding is cleared up. "It is such a seemingly ordinary example, but it has established a good image of CCB in people's hearts.

3. Hard work, service position

Working at a bank counter will expose you to people of all ages and all ages. People in the upper class face a large number of customers every day. If they don't pay attention, an omission in a detail will affect the company's reputation, image and prestige among the masses. She has a deep understanding of this in her daily work. Strictly abide by the company's management regulations, use civilized language, standardize service attitudes, promote elegant conversation, dignified and generous work style, be careful, patient, and sincere in explaining and warming people's hearts, and spread CCB's good service image to the outside world at all times. A common saying is: “As an employee of CCB, you must be dedicated to your work. "A seemingly ordinary sentence, but it highlighted her noble sentiments. I remember once when she was depositing a large amount of money for a client. When her colleague saw the sweat on her face, she said that she would help her temporarily and let her take a rest. But she He shook his head persistently, then took out two aspirins from his bag and put them in his mouth and said: "It's okay, it's okay, this little problem is nothing, the bank's matters are the most important. "I took two aspirin and insisted on finishing work. As a result, because of the delay in treatment, I went to the hospital for three days of fluid infusion before the disease was cured.

Four or five years of spring and autumn, expressing the sincerity of CCB people

In the past five years, from a bank teller to a business consultant, she has been able to conscientiously perform her job responsibilities and maintain a vigorous work environment in accordance with the spirit of treating people with sincerity, working diligently, being practical, and being strict with herself. She is enthusiastic and strives to strengthen her own construction and constantly improve service quality and service efficiency. When handling banking and insurance business, it is inevitable that she will encounter situations where customers are emotional, angry, or even yelling. At this time, she always keeps calm. She believes that the customer is not targeted. She only treats customer service staff as the target of venting. Only by understanding customers can she truly care and help them. When facing customer responsibilities, she always listens quietly and patiently first, because she knows that "listening" is the best way. Showing concern and respect for customers is also the best way to get deep into the hearts of customers. When customers vent their grievances and dissatisfaction and gradually release the anger in their hearts, they will hope to receive sympathy, understanding, respect and attention. At this time, He will cast a concerned look, give the customer a glass of boiled water, and hand him a tissue. In this simple emotional exchange, he will express infinite sincerity, warmth, understanding and respect. When the customer is concerned about solving the problem, he will be very sincere. Tell the customer, “Let me see how I can help you, I’d love to help you solve your problem! "Hearing such warm words, customers will naturally feel gratified, reduce hostility, and even develop a sense of dependence.

5. Focus on your job and strive to achieve first-class performance.

Stick to your job , work hard, be dedicated to work, regard doing your job well as the only way to realize your social value, let your ideals and beliefs shine in your job, and actively improve your ability to perform your duties in your daily work, and make your dedication. Treat yourself as a matter of course in your position, do your job diligently, understand yourself correctly at work, treat others sincerely, take work seriously, and treat management fairly. In business work, Zhang Guixiu also used her free time to go to merchants to apply for POS machines. In 20xx, Zhang Guixiu took the E-mobile terminal out to apply for more than 1,000 student financial aid cards for seven schools, and at the same time applied for more than 500 credit cards for teachers; in 20xx, Zhang Guixiu was not afraid of the rough road. Went to the China Railway Bureau to apply for the Dragon Card project for workers, helped them open online banking and mobile banking, and achieved the first place in the province in terms of e-commerce terminal transaction volume. "There is no best, only better." Service requires not only awareness, but also service. We must also have skills. We will continue to provide good service with a calm mind and bring the service concept of "building the best bank brand" to our customers with sincere service, sincere smile, and sincere service. His rigorous work attitude has won the satisfaction of customers, and he has been awarded many honorary titles such as "Provincial Advanced Individual", "Marketing Expert", and "Job Expert".

A brief summary of the deeds of outstanding bank employees 4

Comrade Xu xx is a corporate teller at Houba Branch. Since joining the work, she has done her job, loved her job, and been dedicated to her job. She is down-to-earth and dedicated. Through hard work, self-denial, and selfless dedication, I became a teller with relatively proficient skills and comprehensive qualities in less than three years.

In the first half of 2013, she served as the general counter manager at Beijing Road Branch. When she was the general counter manager, although she had difficulty moving during her pregnancy, she still adhered to her position and never left late or left early. , conscientiously perform the duties of the general counter manager, strictly follow the management regulations of China Postal Savings Bank, strictly demand themselves, and strictly prevent risks. Manage the internal controls of our outlets tightly and in an orderly manner. During my tenure as the general counter manager, I worked hard at the front desk marketing and successfully attracted more than 10,000 yuan in deposits for my branch. She regards her customers as her friends in her daily work. Over the past few years, her sunny smile and enthusiastic and thoughtful service have left a deep impression on everyone. Her customers’ comments about her are: “Beautiful appearance, beautiful appearance. His smile is sweet and he is stable in everything he does." This girl who smiles in the sun is simple and happy. She serves with a smile and has become a unique and beautiful scenery of our bank.

During her work in the second half of 2013, when she had not finished her maternity leave and her body had not fully recovered, due to insufficient staff at the branch, she was asked to return to work early. She resolutely obeyed the leadership's instructions. Arrange to get back to work without any complaints. When she returned to work, she did not neglect her work because of the conditions at home, but worked harder and did not make any special requests to the branch. When she returned to work and faced the situation that our branch still had some unfinished tasks for the year, she carefully mobilized her friends to successfully complete X million in financial management, X million in fund, and X fixed investment account in the fund, and successfully purchased a credit card in the last quarter of this year. x number of credit cards, successfully received x number of credit cards throughout the year.

After our branch moved to Houba in September this year, a new branch faced many problems. She was able to get off work an hour early every day, but she still persisted until the end for the development of the branch. leave. Put the interests of the unit first and leave some of your own interests behind. Especially in the work of "vigorously developing new business alliance customers" jointly carried out by the xx City Branch and the tobacco company in November, she and the branch branch president were not afraid of getting dirty or tired, braving the cold and shuttling through the streets and alleys, and personally visiting customers Promote and guide customers to use. In my branch, we successfully opened x new business alliance customers and successfully added personal online banking. She also used her weekend break to leave her infant baby behind and go to her door in person to provide guidance and help to New Merchant Alliance customers who ordered cigarettes over the weekend.

In February 2013, there was a personnel change. The original person in charge of the branch was transferred to other branches. The balance of deposits at the branch dropped sharply that month. After that, major customers withdrew ***x million yuan for three consecutive months, and the balance increased by x million yuan annually. , the employees' mood was low, customer maintenance work was not connected, and the rankings of many indicators dropped sharply, making it difficult to move forward. However, I was not discouraged and worked together with the branch employees to come up with ideas and find solutions. I learned that there are many merchants in this branch, and they are all in different places. Merchants remit their payments to Bank of Communications, Agricultural Bank of China, and Xinhe, and recommend financial products to existing large customers so that they can understand the benefits and benefits of financial products. Only customers will withdraw money from other financial institutions to our branch.

In the first half of 2013, our branch has completed fixed investment in For x pieces, the deposit is ***x million.

Comrade Xu xx’s performance in the past few years has been witnessed by everyone. From the leaders in the bank to the colleagues around her, from the security guards to the old janitors, they all think that she is an enthusiastic and approachable person. , a good colleague who works seriously and calmly, but she is not proud of it. She believes that she will continue to work hard and make continuous progress in her future work.

Brief information on the deeds of outstanding bank employees 5

In **** Town, Shandong Province, one of the top 100 towns in the country, there are 26 financial outlets including industry, agriculture, China, and construction. Their competition The word "white-hot" is not an exaggeration to describe the intensity. It is in this environment that the president of ** Sub-branch ** relies on unremitting efforts and persistent pursuit to lead all employees of ** Sub-branch to work diligently and achieve great results.

When people talk about **, they all give him a "thumbs up", saying that he has drive, tenacity, and a touching kindness. Customers call him a good brother, and employees call him a good brother. He is a good brother. The achievement of good results is the accumulation of hard work, and behind the honor is the soaking of sweat. Since serving as the president of ** Sub-branch in 2007, ** has been pioneering and enterprising with his full enthusiasm for the cause of the ABC and the spirit of never giving up, so that ** Sub-branch has always maintained its leading position among the Agricultural Bank of China in the province. In April 2009, a joint-stock company launched a new production project and needed a huge amount of project loans. After hearing the news, various banks came to the project one after another, and each showed their magic to launch a strong marketing and public relations offensive. ** did not dare to slack off at all. He insisted on going to the company every day to "work", communicate with business personnel, and introduce the advantages of ABC's products to the company boss. After more than a month of hard work, he finally relied on his drive and tenacity for work. The client was impressed, and all the project loans were transferred to the Agricultural Bank of China despite fierce competition.

At work, ** pays attention to innovative methods and methods, stresses the effectiveness and efficiency of work, and has embarked on a win-win and mutually beneficial development path with customers. Through corporate project loan marketing, he promotes the comprehensive development of corporate online banking, transfer phone, financial products, international business and other businesses; through customer visits, VIP thank-you meetings, etc., he understands the actual needs of customers and maintains customer relationships; through innovation Financial products and services, tailor-made professional and novel financial solutions for enterprises. In 2009, he innovatively handled the first non-standard warehouse receipt pledge loan business for a tire company in the city's Agricultural Bank of China system. While creating value for the company, he also brought huge profits to the branch itself.

If the market becomes large-scale and has many types of businesses, the risks that will follow will continue to increase. In this regard, ** regards credit access and post-loan management as the two focuses of risk control. Dare to say "no" to companies that are not in line with national policies, have high energy consumption and low profits, and do not relax loan conditions in pursuit of immediate benefits; do not relax pre-loan investigations in pursuit of loan efficiency. Over the years, ** has checked the capital movements of large loan borrowers every day, visited the company regularly, and comprehensively grasped the company's operating conditions and fund usage, ensuring the "three noes" of "no cases, no accidents, and no risks" of the ** sub-branch. "Achievement of goals.

As the "squad leader", ** always tries his best to bring into play the wisdom of the masses, mobilize the enthusiasm of all employees, and embody the care for employees in work and life. If an employee is sick or has difficulties at home, he will come to express condolences without exception. If employees have ideological problems, he will talk to them and guide them to face life with the correct attitude. During holidays, without delaying work, he will also organize employees to go out for study tours to relieve employees' stress so that they can work comfortably. Last year, **, as a "caring person" of employees, was rated as "National Outstanding Worker in Corporate Culture Construction" by the China Corporate Culture Research Association.

Brief 6 stories of outstanding bank employees

Everyone has their own youth, and youth is the most perfect and wonderful stage in life. After experiencing the sour, sweet, bitter and spicy youth, you will grow into a truly useful person.

Wang xx, female, from Jinping, xx Province, was born in February 1987. She joined the Chinese Communist Youth League in 2004. Graduated from the computer major of the Economic Campus of xx Province in July 2005 (technical secondary school), and graduated from the administrative management major of the xx University of Technology in July 2007. In October 2009, he joined the Postal Savings Bank Nanming Branch Wuli Chong Branch. While working, I took the self-study examination for the financial management major of XX University of Finance and Economics and graduated in July 2012.

In the blink of an eye, I have been working at Postal Savings Bank for three years. First of all, as a bank employee, in this ordinary position, I have always been conscientious, conscientious, strict with myself, worked hard to strengthen my political theory study, continuously improved my work potential, and dedicated myself silently. I have been praised by the unit leaders and colleagues. unanimously praised.

Since this year, I have carefully studied the spirit of the 18th National Congress of the Communist Party of China. During the meeting, the first thing I did when I got home from work every day was to turn on the TV and play the news broadcast to fully understand the progress of the 18th National Congress of the Communist Party of China and use scientific development Arm my mind with the concept of outlook on life and establish a correct outlook on life and values; in response to the fierce competition in the banking service industry and the advanced development of service awareness, I have successively learned the ethics of bank employees and knowledge of information technology and computer databases, and constantly expanded my information knowledge The breadth and depth of the work will recharge you to be more competent in your job.

Secondly, I perform my duties seriously and work according to strict standards. In 2011, I participated in the Financial Planner Study, further understood and mastered financial management ideas, and effectively sold financial management products. In the following year, I completed 1.5 million personal financial management tasks, exceeding the tasks assigned by my superiors. Starting from the actual work situation, we serve customers wholeheartedly with good financial awareness, innovation awareness and responsibility awareness. In addition to my busy work, I also carefully studied the basic systems, operating procedures and regulations of the Postal Savings Bank, so that I can handle business well, quickly and accurately, and can effectively serve as the backbone of tellers and improve the efficiency of counter savings. In addition to actively learning financial knowledge, I also actively participate in nationally recognized academic qualifications and professional title examinations. In 2010, he obtained the anti-counterfeit currency certificate. In 2011, he won the title of "Financial Management Expert" and certificate of honor from the Postal Savings Bank of China xx City Branch.

Since our Huashi Road branch moved from Wulichong to Shiban Town in November 2011, we are facing a new environment and customers with their own particularities. The customers are basically self-employed agricultural and sideline products in the Dili Logistics Park, and their funds are limited. There is a large flow, and there is an Agricultural Bank of China branch next to my branch, so there is fierce competition. As a front-line staff, my first task is to carefully collect customers' personal information, have an in-depth and detailed understanding of the customer's personal situation and work status, and Summarize various information in a timely manner, put forward reasonable recommendations and opinions as a reference for leadership decision-making, and strive for greater customer resources.

Third, I strictly demand my work style, establish the leading role of the backbone, always strictly abide by the bank's organizational discipline requirements and assigned responsibilities, strictly follow the standards of Postal Bank people, and achieve "not afraid of difficulties, "Hardworking, courageous to pioneer, and willing to contribute", truly grasp what customers need most and most urgently, and implement them one by one; in life, pay attention to shaping a good self-image and carry forward the virtues of hardship, simplicity, diligence and thrift. Tradition, no extravagance or waste, no pursuit of pleasure, and strive not to be burdened by fame and fortune, not to be moved by material desires, and not to be disturbed by selfishness. At work, we consciously maintain the unity of colleagues and strictly implement integrity and self-discipline, so as to know the truth, tell the truth, take practical measures, do practical things, and seek practical results, put time and energy into the implementation of work, and give full play to the role of example, It has effectively established a good image of being fair and public-minded, and a good style of being thorough in reality, getting down and working hard. At work, I insist on doing the "six must visits", that is, my classmates, relatives, friends, acquaintances, self-employed agricultural and sideline products in the geographical logistics park, and key units around Shiban Town, establishing good relationships with them, and helping them with all my heart. They coordinated to solve personal difficulties within our capabilities and mobilized them to deposit money at our Postal Savings Bank. Banks are national financing institutions. The rigid indicator to measure the status of a financial institution is the balance of savings deposits. This is also our core work. In order to strengthen the savings deposit balance of the branch, I carefully thought of ways, came up with ideas, and used all social relationships around me to increase the bank's savings deposit balance. For example, once, by chance, I got to know a leader of a nearby military training unit. During a casual conversation, I learned that their annual military training expenses exceeded 2 million. Due to the large proportion of funds in and out, they were influenced by traditional consciousness. As a result, I did not deposit cash in the bank but simply put it in a safe. Therefore, I aimed at this as an opportunity to increase deposits. With the approval of the branch leaders, I actively contacted the leaders and staff of the military training unit, and more Through channels to understand their various income and expenditure status of military training, we called them many times to promote our postal bank's convenient service policy, went to surrounding farmers to pick fresh fruits, and used weekends and holidays to deliver them to the military training unit, using our sincerity and We sincerely tried to influence them, and in the end the hard work paid off. They agreed to our request and deposited 1.7 million of the military training funds into our Postal Savings Bank and deposited an additional 500,000 personal deposits into our Postal Savings Bank.

When depositing funds, their leader recognized my service attitude and persistence and said to me, "Our views have changed because of your attitude. You are so persistent." But I don’t think this is a kind of persistence. It’s an attitude of serving with heart and doing your job well. Isn't this the pursuit of my life? I hope to make my work more solid and effective, and hope that our branch will develop faster and better.

Serving with heart is the basis for doing your job well. The lack of "heart" will undoubtedly bring difficulties to the execution of work. "Heart" is the bridge for communication with each other and the command organization for improving service quality. Only by effectively integrating "responsibility, sincerity, and sincerity" in service can we effectively communicate with customers, understand, support and cooperate with each other, and truly practice " The banking service concept of "customers are relatives".

Someone asked me why I work so hard. I can resolutely answer that all the work I do is to realize the value of my life, and I am worthy of the training my parents have given me; For the benefit of the people, I am worthy of the trust and care that my leaders and comrades have shown me; in order to make my youth more brilliant and glorious, I am worthy of the course of my life, and let my youth release a bright and moving light.