After-sales manager job responsibilities

Job responsibilities of after-sales manager (selected 18 articles)

In the real society, everyone gradually realizes the importance of job responsibilities. Job responsibilities refer to what a position needs to complete. The work content and the scope of responsibilities that should be assumed. Responsibility is the unity of duties and responsibilities, which consists of two parts: scope of authorization and corresponding responsibilities. What are the job responsibilities you have experienced? The following are the job responsibilities of the after-sales manager that I have carefully compiled for your reference. I hope it can help friends in need.

Post-sales manager job responsibilities 1

1. Responsible for the daily work of the customer service center, accepting customer complaints and consultation services

2. Daily as required Follow up the data reports and analyze the reports

3. Manage the customer service team and guide the daily work of the customer service team

4. Continuously accumulate customer service experience and summarize and improve

5. Responsible for communicating with other departments of the company

6. Complete other tasks assigned by the leader Post-sales Manager Job Responsibilities 2

Main responsibilities:

1. pqm problem analysis, allocation, improvement promotion and effect verification

2. Warrantypp100 data statistical analysis, indicator decomposition analysis and prediction

3. Organizational detection and analysis of major after-sales issues and Handle and improve management of problems

4. Analysis and prediction of claim cost data, formulation and monitoring of annual indicators

5. Organization and implementation of pre-olv and olv activities

6. Organize and carry out qrqccustomer quality activities

7. Carry out network monitoring activities

8. Organize and carry out optimization and recall work

Job requirements:

1. Bachelor degree or above

2. Familiar with professional knowledge such as automobile structure and automobile technology

3. Master the five tools of quality analysis

4. Have strong quality awareness, communication and coordination skills

5. Automobile after-sales quality problem solving skills

6. Proficient English speaking and written communication skills

　7. Proficient in using office software (such as office, sap)

8. Advanced logic and data analysis abilities

9. Advanced management abilities

10.7-10 years of relevant work experience in improving automobile quality problems and handling after-sales quality problems

11.4-6 years of management experience Post-sales manager job responsibilities Part 3

Job responsibilities

1. Responsible for customer relationship management in the area under management, maintaining good communication with customers, and completing corresponding quotations and contract after-sales work according to customer requirements;

2. According to the implementation requirements of customer cooperation projects , carry out project deployment, implementation, on-site coordination and management, personnel arrangements, customer communication and services, and smoothly promote and complete the implementation of the project;

3. Income, expenditure and settlement of various project funds;

4. Conduct regular market research, understand the dynamic information of peers and competitors, complete data collection and analysis, and prepare various sales-related forms;

5. Actively develop target customers, establish and maintain new Maintain relationships with old customers and enhance the company's brand influence;

6. Strive to complete the sales targets set by the company;

7. Actively complete other tasks assigned by leaders.

Qualifications

1. Bachelor degree or above;

2. More than 1 year of sales experience or technical support experience;

3. Have certain market analysis and development capabilities, and good business negotiation skills;

4. Cheerful and stable personality, strong affinity, good at network management, and good teamwork and service awareness;

5. Proficient in using office software (word, excel, ppt, etc.). Post-sales manager job responsibilities Part 4

Responsibilities description:

1. Be fully responsible for the daily business and management of the 4S store maintenance service station, supervise and coordinate the daily work of various departments.

2. Formulate the annual marketing and production plan for the repair station and make full use of various resources to ensure the completion of the annual profit target and the performance target specified by the manufacturer.

3. Keep abreast of the trends in the auto repair industry and competitors, and provide scientific decision-making basis for the company's operations.

4. Design and analyze various reports for the maintenance workshop, adjust personnel and production structure in a timely manner, and maximize its productivity and employee productivity.

Job requirements:

1. College degree or above, automobile, machinery and other related majors.

2. Have more than five years of experience in automobile maintenance and more than three years of experience in management of high-end brand after-sales service centers.

3. Have an in-depth understanding of the industry market, be familiar with the overall business process of service and after-sales, and have rich experience in the construction of a high-standard repair station internal standard management system and a service system for high-end customer groups.

4. Have excellent management capabilities, strong organizational management control and the ability to continuously innovate and operate.

5. Have rich experience in automobile maintenance and marketing, and strong communication and coordination skills.

6. Proficient in using office software and operating software of the service department and workshop.

7. Have extensive experience in handling customer complaints.

8. Dedicated, with a strong sense of responsibility and service awareness, and strong ability to withstand pressure. Post-Sales Manager Job Responsibilities Part 5

Job Responsibilities:

1. Be fully responsible for the construction of team organizational structure and customer channel construction within the jurisdiction;

2 , Responsible for the achievement of sales performance indicators in the jurisdiction;

3. Under the guidance of the company's overall strategy, responsible for the after-sales management of the region;

4. Maintaining close ties with the relevant functional departments of the company headquarters Communication and coordination;

5. Responsible for the maintenance of surrounding relationships in the region and the recruitment, training and reserve of subordinate employees;

6. Other matters assigned by superiors;

Job requirements:

1. Have more than three years of experience as a 4S store after-sales service manager, rich sales and management experience, Internet industry experience is preferred, college degree or above;

2. Have a strong sense of responsibility and good execution, communication skills, negotiation skills, and team management skills;

3. Be able to adapt to business trips. Post-Sales Manager Job Responsibilities Part 6

Qualifications:

1. Age: 22-45 years old; priority is given to those over 25 years old.

2. Educational background: technical secondary school degree or above; college degree or above is preferred.

3. Good appearance, good health, no bad habits, and no illegal records.

4. Good at communication, hard-working, willing to work, able to consider the interests of customers, maintain friendly contact between customers and the company, make customers satisfied with the company, and handle customers' reasonable requests and opinions in a timely manner .

5. Requires a sense of responsibility, self-motivation, team spirit, and obedience to management.

Job introduction:

1. Working method: The company provides old customer resources, provides old customers with information consultation, policy management, claims settlement, insurance collection, and handles policy loans, housing loans, Car loans, credit loans, bank savings, credit cards, securities account opening and other comprehensive financial services; maintain and manage customer relationships, and expand business on this basis to improve after-sales service satisfaction.

2. Working hours: weekends off, free and flexible working hours.

3. Business scope: insurance (auto insurance, life insurance), banking (credit card, deposit and loan business), investment (trust, fund, stock), Ping An Hao House, Ping An Hao Car. Ping An's current business scope involves insurance, banking, investment and other comprehensive financial fields, with rapid development and strong strength.

4. Promotion mechanism: If you are good at managing a team, as long as you are motivated and work hard to be promoted to supervisor, section chief, department manager and other management levels, Ping An will provide all aspects of support and help accordingly. You accomplish something.

5. Generous income: Ordinary new employees have a monthly salary of about 5,000 yuan; on average, they can be promoted to regional supervisors in less than one year, with a monthly salary of more than 20,000 yuan; on average, they can be promoted to section chiefs in three years, with a monthly salary of more than 50,000 yuan; in five to In about eight years, he was promoted to department manager, with an annual salary of more than one million. Fairness and justice in the promotion channel will make your career plan clearer. After-sales Manager Job Responsibilities Chapter 7

Job Responsibilities:

1. Preside over the operation and management of the after-sales service department and complete the tasks assigned by the company;

2. Formulate Annual after-sales maintenance plan, maintenance business contract, after-sales management system, work process and standards;

3. Strengthen effective communication with manufacturers and strive for their maximum policy support;

4. Improve customer satisfaction, effectively coordinate and handle customer complaints or complaints, strictly control customer loss, and establish and maintain good relationships between the company and customers

5. Continuously optimize the after-sales management system and build an excellent team.

Job requirements:

1. College degree or above, majoring in marketing, business administration or automotive is preferred;

2. More than five years of automotive after-sales experience, More than three years of after-sales management experience;

3. Good at communication, high overall quality, good team management ability and teamwork spirit;

4. Integrity, loyalty to the company, strict Self-disciplined, with a strong sense of professionalism and responsibility;

5. Rich marketing concepts and strong market development capabilities. After-sales Manager Job Responsibilities Part 8

1. In response to customer feedback, keep records, communicate and deal with them in a timely manner, collect and organize vehicle technical quality problems, and provide corresponding basis for the OEM to rectify technical quality problems. Regularly submit the "Vehicle Quality Feedback Form" for the sales area to the after-sales department of the OEM, regularly evaluate the service capabilities and business capabilities of each service station within the jurisdiction, and regularly feedback suggestions and management measures to the OEM;

2. Guide users to correctly maintain vehicles and maintenance;

3. Conduct on-site inspections and provide services for medium and major quality accidents in the region, and provide timely feedback to the company’s after-sales headquarters. If the after-sales headquarters does not need to arrive at the scene for processing, it will be The regional service manager must be responsible for completing the after-sales service;

4. Improve the after-sales service network in the region to meet and realize the requirements of timely repair and processing of customer vehicle failures. Collect, observe and evaluate other maintenance outlets with better qualifications in the jurisdiction, and make suggestions for the opening of outlets for the OEM. Supervise, manage and handle emergencies at service outlets within the jurisdiction to ensure that brand credibility is not damaged;

5. Provide regular after-sales training, supervision and assessment for service outlets and dealers in the region;

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6. For customers’ unreasonable quality assurance requirements, fully explain them to customers in accordance with quality assurance regulations.

Handle and report customer complaints in the responsible area in a timely manner, promptly warn major customer complaints and provide suggested solutions; Post-sales Manager Job Responsibilities Part 9

Job Responsibilities

1. Help customers Efficiently use the company's products;

2. Propose professional online promotion suggestions and marketing plans to customers based on their actual situation;

3. Coordinate the service resources of relevant departments to provide customers with Better online marketing services;

4. Maintain customer cooperative relationships, comprehensively improve customer satisfaction; and promote contract renewal for old customers.

Job Requirements

1. Bachelor degree or above, computer or foreign trade related majors are preferred;

2. More than 2 years of work experience, sales-related experience is preferred;

3. Have strong communication and expression skills;

3. Outgoing, optimistic, and passionate about work; have a strong sense of responsibility and self-motivation;

　4. Applicants who understand search engines, B2B, B2C and other online marketing businesses are preferred.

1. Provide premium collection, insurance consultation, annual policy review, policy preservation, insurance claims and other services to the company’s regular customers in the area near your personal residence;

2. Work with the team Maintain the company's brand, promote the company's image, and promote basic insurance concepts in the responsible area

3. Provide customers with professional home service financial solutions;

4. Assist supervisors in their work and Complete the tasks assigned by the supervisor;

1. Responsible for the maintenance of the company's customer relationships, such as changes, preservation, claims, and consultation;

2. Regularly enter community colleges and other places according to the company's plan Promote insurance knowledge;

3. For secondary development of old customers, the company directly provides resources without digging out by itself;

Qualifications:

1. Professional and professional Above degree, finance, insurance and other related majors are preferred;

2. Proficient in using office automation equipment and common office software;

3. Have good language expression skills and strong communication skills Coordination ability;

4. Have a certain team spirit. After-sales Manager Job Responsibilities Chapter 10

1. Responsible for building an after-sales service system, formulating engineering service systems and processes, improving customer feedback on common problems, optimizing processes, improving and optimizing customer service quality, and achieving business targets;

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2. Develop engineering service standards and engineering after-sales training plans and organize their implementation, and continuously improve the business skills of team members through work organization and skill guidance for after-sales personnel;

3. Responsible for processing Respond to major company complaints, ensure the quality of after-sales services, track and analyze consumer satisfaction, and improve platform customer satisfaction;

4. Complete other related tasks assigned by superiors.

Job requirements:

1. Technical secondary school degree or above, more than 3 years of experience in after-sales and customer service team management, preference will be given to those with relevant experience in after-sales service in the water purification equipment, furniture, and home appliance industries;

2. Be familiar with the after-sales customer service operation process, and improve customer service quality by optimizing the process and achieving KPIs;

3. Strong planning and coordination capabilities, communication and coordination skills, and customer complaint handling Ability;

4. Have a strong sense of responsibility and teamwork spirit, and good planning, control, coordination and adaptability.

5. Strong ability to withstand pressure, work seriously and responsibly, and have good team spirit and service awareness. Post-Sales Manager Job Responsibilities Part 11

1. Responsible for supervision, guiding the specific work of business reception and claims clerks, and conducting monthly assessments.

2. Responsible for claim matters and act in strict accordance with the authorized company’s claim policy.

3. Responsible for participating in work related to important customers and customers who have paid more than 10,000 yuan.

4. Formulate, arrange and coordinate the specific implementation of after-sales service work, coordinate the relationship between business reception, claims, cashier, maintenance workshop, and accessories to ensure that all employees are in good working condition.

5. Carry out work strictly in accordance with the company’s operating standards or relevant requirements.

6. Regularly review and improve the work of this department.

7. Actively carry out and promote various business tasks, control management and operating costs, and complete internally formulated work goals.

8. Do a good job in business statistical analysis and fill in and submit various reports regularly.

9. Responsible for controlling and improving the quality of workshop maintenance. Safety production cost control and environmental management.

10. Organize various related activities and evaluation work carried out by this department.

11. The convening of various meetings and the continuous optimization and improvement of after-sales work.

12. Responsible for related work in the quality management system.

13. Responsible for the promotion of the company’s various systems in the department and the transmission of relevant information.

1. According to the sales tasks assigned by the company, formulate after-sales strategies and after-sales plans, and supervise their implementation

2. Understand market dynamics, formulate and update service strategies

3. Customer development and management

4. Implementation and control of standards and processes

5. Manage and coordinate the work of various after-sales service departments

6. Responsible Coordination work between this department and other departments

7. Maintain and expand external business cooperation relationships

8. Select, train, guide and evaluate direct subordinates, and assume management responsibilities after sales Department Manager Job Responsibilities Chapter 12

Job Responsibilities:

1. Complete the debugging and commissioning, operation and maintenance, skills transfer training, technical exchange and other work of project monitoring equipment;

　2. Establish, coordinate and consolidate customer relationships, and assist the representative office in completing departmental after-sales service project delivery;

　3. Responsible for risk identification, analysis, tracking and response during project operation; responsible for major issues during project execution Problem escalation and alarm;

4. Responsible for the execution management of engineering projects according to project and customer needs, and responsible for project progress, quality and cost.

Job requirements:

1. Priority will be given to those who are familiar with power equipment monitoring products or security video monitoring products;

2. Engineering project management in the weak current industry Experience and experience in weak and strong current engineering;

3. College degree or above, electronics, automation and other related majors;

4. Good communication skills and strong organization Coordination ability and resource integration ability;

5. Cheerful and outgoing personality, serious work, proactive, able to complete various tasks in a timely and efficient manner; After-sales Manager Job Responsibilities Chapter 13

Position Responsibilities:

1. Understand customer service demand information, conduct effective tracking, and do a good job in pre-sales and after-sales guidance and service;

2. Skillfully use the company's products, answer customer questions and Implement issues;

3. Work closely with relevant departments to coordinate and communicate;

4. Maintain customer relationships.

Job requirements:

1. Have e-commerce customer service experience, be able to shop online, have the ability to handle various customer service matters, and have good communication skills.

2. Have good oral expression skills;

3. Be proficient in using computer software, have good communication skills and patience;

4. Have strong Good learning ability;

5. Have team spirit.

Post-sales Manager Job Responsibilities Chapter 14

Job Responsibilities:

1. Answer the customer consultation hotline and provide customers with fast, accurate and professional product consulting services and fault analysis services;

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2. Communicate and collaborate with after-sales service outlets and customers to improve service quality and customer satisfaction;

3. Handle customer complaints promptly and properly, and provide warm and convenient services;

4. Live in harmony with other team members and complete work tasks together;

Job requirements:

1. Technical secondary school degree or above;

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2. Sweet voice and good communication skills;

3. Proactive in work, high sense of responsibility and good service awareness;

4. Strong Communication skills, listening skills, and adaptability;

5. Have a certain foundation in English, be familiar with basic computer operations, and be proficient in using office software

6. Applicants with work experience will be given priority. After-sales Manager Job Responsibilities Chapter 15

Job Responsibilities:

1. Responsible for the internal business and external business development of the store’s after-sales service center,

2. Organize and coordinate the cooperation of various after-sales departments, formulate and supervise the implementation of relevant regulations and systems, and be responsible for the continuous optimization of the after-sales service center work process;

3. According to the company's overall plan, formulate monthly after-sales target output value, revenue Analyze data and formulate specific implementation plans for each site and department’s goals and tasks, formulate high-quality business plans with relevant departments, and ensure the completion of goals;

4. Responsible for the improvement of customer satisfaction and overall coordination, Responsible for receiving and handling major customer complaints;

5. Responsible for the formulation and development of business systems and processes such as workshop management, spare parts management, technical management, and accessory quality management, and establishing a good and efficient service quality management system;

6. Responsible for the management and monitoring of after-sales service business links such as service reception, maintenance, claims, and vehicle delivery, and promote improvements;

7. Implement the spirit of corporate culture and cultivate after-sales service Service personnel's professional ability and teamwork spirit, formulate new employee training plans, follow up on new employees' professional knowledge after arrival, and improve the overall quality of after-sales department employees

8. Standardize and manage subordinate personnel for correct execution 9. Collect industry service information, analyze the industry information and the dealer's own maintenance service information, and provide the information to the company's relevant personnel Department;

10. Work with the Customer Relationship Management Department to formulate annual service satisfaction goals, be responsible for advancing service satisfaction work, improving and achieving goals, maintaining brand image, and improving service satisfaction;

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11. Complete other routine tasks assigned by the general manager.

Job requirements:

1. Have a college degree or above in automotive engineering, automotive inspection and maintenance;

2. Have extensive experience in the automotive maintenance industry Experience, with more than one year of after-sales department management experience;

3. Good professionalism and professional ethics, and excellent leadership skills;

4. Good negotiation and communication skills Ability, interpersonal communication and social activity skills, and have certain crisis public relations handling capabilities; After-sales Manager Job Responsibilities Chapter 16

Responsibility description:

1. Provide customers with online services Pre-sales consultation and after-sales service;

2. Accept complaints and inquiries from customers, and promptly coordinate and resolve customer feedback issues;

3. Record customer information and archive it, Responsible for regular telephone return visits, investigating customer satisfaction, collecting customer feedback issues, and maintaining customer relationships;

4. Timely feedback on customer needs, summarizing customer opinions and suggestions and reporting to the department.

Job requirements:

1. College degree or above;

2. Have strong language expression, communication and coordination skills;

3. Have good customer service awareness, be self-motivated, and be able to withstand work pressure;

4. Be familiar with office software such as Office;

5. Fluent in Mandarin and have the knowledge Candidates with experience in customer service and administrative work are preferred. Post-Sales Manager Job Responsibilities Chapter 17

Job Responsibilities:

1. Mobile phone fault detection and repair; if necessary, provide users with door-to-door testing and maintenance services;

2. Answer customer calls for mobile phone products and answer customer questions;

3. Feedback product quality problems encountered during maintenance in a timely manner and in accordance with the process;

4. Management of after-sales spare parts ;

5. Comply with after-sales service specifications and submit maintenance records and work reports on time.

Job requirements:

1. College degree or above, 1-2 years of mobile phone repair experience, able to handle various mainstream models of Android phones such as Huawei, Xiaomi, Samsung and other brands. Maintenance of similar fault points;

2. Work seriously and responsibly, have a sense of responsibility, and have a positive work attitude;

3. Proficient in the principles of mobile phones, proficient in motherboard maintenance is preferred;

4. Have a good sense of customer service, have a correct image, have no bad habits, and have good communication and adaptability;

5. Be able to accept and obey the overall dispatch of the company;

6. Able to accept work challenges and withstand work pressure. After-sales Manager Job Responsibilities Chapter 18

Qualifications:

1. College degree or above, automotive engineering or related major, more than 5 years of 4S store after-sales service management work;

2. Familiar with the reception process and workshop business process of automobile maintenance;

3. Strong planning, organization, and coordination skills;

4. Good interpersonal relationships.

Job requirements:

1. College degree or above, automotive engineering or related major, more than 5 years of 4S store after-sales service management work;

2. Familiar with automobiles Maintenance front desk reception process and workshop business process;

3. Strong planning, organization, and coordination skills;

4. Good interpersonal relationships. ;