Personal work summary of operation supervisor

Personal Work Summary of Operation Supervisor (Complete Book)

Summary is a kind of written material to review and analyze the study, work or completion of a certain stage afterwards. It can make your mind clearer and your goals clearer. I think we need to write a summary. How is the summary generally written? The following is my personal work summary (Daquan) carefully compiled by the operation supervisor, hoping to help everyone.

Personal Work Summary of Operation Supervisor (Daquan) 1 Since I took office, with the correct leadership of the bank leaders and the strong support of all employees, I have actively cooperated with the superior leaders and earnestly performed my post responsibilities, and successfully completed all the indicators and tasks issued by the sub-branch, and all the assessments of the unit are in the forefront. The work of the past year is now reported as follows:

First, strengthen study and improve quality.

At present, we are facing a new environment. We should adapt to the new economic situation while absorbing past work experience. If you don't understand anything in your work, you should actively consult your colleagues with an open mind and master the business skills of each position as soon as possible. At the same time, we should carefully study all kinds of business documents issued by sub-branches and master the business development trends of sub-branches so as to correctly handle all kinds of business relationships in our work and quickly enter the role.

Second, enter the role and earnestly perform your duties.

As an operation supervisor, I strictly follow the requirements of standardized services and my post responsibilities, meticulously implement them, adhere to the daily morning meeting system, and make the morning meeting as short as ten minutes colorful, which improves the morale of employees and inspires their spirit. Adhere to the three-day inspection system, daily regular meeting and weekly report meeting. Effectively mobilized and stimulated the initiative of employees in marketing products. Combined with the quality customer management system, do a good job in quality customer maintenance, marketing and contract management.

(1), strengthen the concept of quality service and improve the quality of counter service. Take the transformation of outlets and the introduction of standardized services as an opportunity. By organizing employees to learn, watch the process, service standards and marketing terms and skills of each position, and discussing and writing, employees can feel through games, so that employees can further understand the connotation of quality service, strengthen the concept of quality service, implement the service concept in their work, standardize the counter service standards, and master the service skills such as how to resolve customer dissatisfaction and properly answer customers, and the counter service level has been greatly improved. Marketing personnel conduct business diversion and customer guidance in the lobby, and guide customers to use self-service equipment; Business consultation and product promotion; Identify and recommend high-quality customers and expand potential customers; Personal financial product marketing and services, handling customer objections and complaints; Maintain the business environment and order. All kinds of postures are coordinated and relaxed. Many employees' professionalism and thoughtful service have been praised by most customers.

(2) Strengthen team building and give full play to the positive role of incentive mechanism. In order to further improve the enthusiasm of employees, the performance distribution assessment of employees is refined and quantified according to the assessment standards, and obvious results have been achieved. In order to reflect the scientific nature of the assessment, different assessment indicators are set according to different jobs, and a work ledger is established for each employee, and all employees participate in the assessment. Teller assessment, marketing performance, error assessment and deduction are announced one by one every month, making the assessment more fair, just and open. With the adoption of indicators, employees' income increased.

(3) Actively expand business and successfully complete all indicators of the Bank. First, do a good job in the maintenance and intensive cultivation of existing customers, always take customer service as the service purpose, measure the quality of our work with customers' favorable comments, always put customers first, and constantly improve the service methods to achieve the effect of bringing the old with the new. Second, actively carry out various publicity and marketing work, develop new customers, enhance mutual understanding and trust through effective communication on weekdays, and treat every customer with inquiries, guidance, publicity and marketing, which has played a certain role in establishing our business brand and business development.

Third, do business honestly and establish an image.

During my tenure, I have been responding to and implementing the relevant policies of the superior bank, earnestly studying and understanding the spirit of the branch's documents, constantly changing my concept, improving my service level, raising my awareness of strengthening management and preventing risks, and maintaining a clean work style. As the operation supervisor, I unite all the employees, set an example, adopt an "open, fair and just" attitude in dealing with problems, take facts as the basis, be impartial and convince people by reasoning. After work, I will continue to strengthen my study, improve my business and management level, and strive to be a qualified deputy.

Personal Work Summary of Operation Supervisor (Complete Works) 2 How time flies! It has been almost two months since I came to the company in a blink of an eye. My job is an e-commerce operation specialist. During the trial period, I learned a lot and actively assisted other colleagues in the department to complete their daily work. With the help of my leaders and colleagues, I have been learning and improving my working ability. With a serious and responsible attitude towards the work, I have earnestly completed all the work undertaken, and my working ability has been improved, laying a foundation for better work in the future. The following is a summary of my personal work.

1. Know the company. I started to work in the company on August 6th, because I just took part in social work and came to work in the company for a short time, so the first step when I first came to the company was to get to know the general situation of the company under the guidance of my colleagues in the department, complete the learning tasks assigned by the company, and master what the office needs to know and know. Through the learning tasks in the learning system, we have a deeper understanding of the company's development and planning.

2. Through the study and accumulation of daily work, I have a deeper understanding of e-commerce operation. When I first came into contact with this job, everything in the company was both new and challenging to me. During the work experience is not easy, at a loss in the early stage. Some tasks in e-commerce operation will always encounter some problems when they are executed, and they are also learning and practicing, so some tasks take a long time to execute and the progress is slow. This is the main shortcoming in my work. I will finish the task as soon as possible through continuous consultation and study.

3. Count the daily online sales data, keep abreast of the sales progress of all branches in the region, and understand the reasons for the increase or decrease of company and brand sales.

4. Colleagues get along well, but because of personal or environmental reasons, apart from the main work arrangements, there is less time to communicate with the leaders, and sometimes the implementation of the work will be affected. I will pay attention to this problem in the future and increase mutual communication.

It's been two months since the first day of employment, and I'm quite satisfied with my present post. I didn't know much about e-commerce before I entered the company, so I have been constantly enriching my knowledge since I came. In the past two months, the operation level has been improved to some extent, and the ability has been further improved. After two months of my own efforts and the help of my colleagues, I have a good handling ability and am familiar with the operating procedures of various jobs, hoping to get the approval of the company as soon as possible; At the same time, I am more aware of my job orientation, and the company environment and jobs are suitable for my career planning direction. Seeing the rapid development of the company, I am deeply proud, and I am even more eager to work here as a full-time employee, create value for the company, look forward to creating a better future with the company, and do my bit to realize Suning's dream.

Personal Work Summary of Operation Supervisor (Daquan) 3 has passed in a blink of an eye, just like Xiao Shenyang said yesterday, "Close your eyes and open your eyes". Looking back on the work and life in the past year, there are many things to sum up. It is gratifying to have done it well and succeeded, but what makes me feel more is the experience of this life. As a middle-level manager of the company, to do a good job, we must first know where we are; Clarify your responsibilities and responsibilities; Know exactly where you are and what you want to do. As far as status is concerned: from the perspective of leadership decision-making, I am in the position of "assistant"; From the perspective of execution, it is in the position of "executor"; Be in the position of "implementer" in dealing with some specific things. Therefore, I strive to be conscientious in my work, not exceeding my authority and offside, and strictly demand myself to be a sincere and loyal middle-level manager.

Although my post has changed this year, from a familiar job to a job I have never been exposed to, with the care, support and great help of the company leaders and the strong support and efforts of my colleagues. Therefore, the work in the past year has been relatively smooth. We have successfully completed all the tasks assigned by the leaders, and we have gained in learning, ideological progress and business improvement. I have a lot of feelings in my heart this year. I would like to take this opportunity to make the following brief report on my work, and ask the leaders to give their opinions.

I. Review of main work in the past year

(A) the work of the Human Resources Department before the adjustment of the workplace

1. According to the business indicators issued by the company, prepare and sort out the responsibility books of various post management objectives of the companies affiliated to the group.

2. Recruitment work

With the rapid development of group companies and the continuous expansion of business volume, there are more vacancies in various departments of each company, and the demand for personnel is great and urgent. The human resources department has invested more time and energy in personnel recruitment. According to the personnel demand of each company, the Human Resources Department has carefully completed the recruitment of personnel needed by each company through online search, newspaper recruitment and internal recommendation.

3. Training management

In order to make managers at all levels familiar with the company's rules and regulations, recognize their management responsibilities and enhance their sense of mission, all employees were organized for a week-long intensive training at the beginning of the year, mainly on the company's corporate culture, the company's basic system, how to be a good manager, build a first-class staff team and improve their execution. According to the examination documents issued by the examination center, the examination notice will be issued in time to assist the applicants to complete the registration work. In the first half of the year, there were 9 registered construction engineers1person, 8 registered first-class construction engineers, and1person registered safety engineer.

4. Resignation management

Handle employee resignation procedures and conduct exit interviews to avoid labor disputes. By June, 50 employees of the group company * * * had left their jobs, with a turnover rate as high as 24%, with 50 managers and 50 grass-roots staff. The peak of trading volume is in March after the winter break, accounting for about 50%.

(2) Investment promotion and operation of logistics park after post adjustment.

Due to the adjustment of work, I was transferred to the Investment Promotion and Operation Department of Wanda Logistics on September 8, and I have been working ever since. Because the leading group of Ouanda and colleagues in the investment promotion operation department carried out the basic work in the early stage of investment promotion very solidly and effectively, the investment promotion in the later stage was smoother and achieved better investment promotion performance.

1. Finalize the feasibility study report of Eurasian XX Logistics Center and the project plan of Eurasian XX Logistics Center; Complete and print the "Merchants Manual" and widely use the "Merchants Manual" to carry out investment promotion work; Make and post the corporate culture wall.

2. Completed the investigation, visit and discussion of the target merchants in the company's logistics park, summarized and answered the questions raised by the merchants, and completed the classification and archiving of customer information.

3. Complete the on-site negotiation of key target merchants in the Logistics Park, confirm the investment intention and sign a letter of intent for deposit collection.

4. Completed the investigation and visit to the southern suburb freight yard of Urumqi, Yahua machinery trading market, South China large machinery market, Urumqi Saibott, Shihezi and Karamay automobile trading market, which laid a good foundation for attracting investment in the park.

The single building of Euro-Asian XX Logistics Center Phase I Land Logistics Park 16 started construction, which is divided into five blocks: large machinery area, automobile trading city, auto repair and auto parts area, logistics information service area and living area. According to the plan of * *, 577 rental shops have been developed. At present, 438 shops have been invited, and there are still 139 shops to be invited. The completion rate of investment promotion for shops is 82%.

In addition, according to market research, the company also developed and built a steel market trading area and a wrought iron processing area. There are 74 offices in the steel market trading zone and the wrought iron processing zone. At present, 58 offices have been invited, and the remaining 16 offices charge 300,000 office rental fees. The leasing area of the steel market business site is 97 100 square meter, and the leasing fee of the business site is 1.83 million yuan.

Secondly, other aspects of the report.

Because I am currently working in the investment promotion operation department, what I consider is how to successfully complete the investment promotion work in the park and how to deal with the problems encountered in the investment promotion process. Here are some problems and immature ideas I have encountered. I hope the leaders will correct me.

1, 16 The single building developed and constructed in the first phase of the land logistics area failed to be delivered as scheduled as previously advertised, which had a certain impact on the merchants who booked the shops.

2. Due to the investment of the peer "North Xinjiang Electromechanical Trading City", it has caused a certain impact on our original merchants. Some merchants who have opened stores implicitly expressed the idea of asking for check-out in the company's return visit. Therefore, at present, the company should fully grasp the progress of the project, seize the time, let the merchants move in and operate smoothly as soon as possible, and form a strong business atmosphere.

We sincerely hope that the Group will strive to realize the overall opening of the park before May 20xx, so as to establish the leading position of Eurasian xx logistics center in the logistics industry in northern Xinjiang.

Third, the existing shortcomings and the direction of future efforts

Over the past year, although some work has been done and some achievements have been made, there is still a big gap with the requirements of the company's superior leaders. Mainly manifested in the satisfaction of completing the tasks and daily affairs assigned by superiors, and the intensity of bold work is not enough.

Facing the challenge of next year, I will do all the work within my responsibilities with innovative ideas according to the overall arrangement of the company leaders and the company's reality, and lead our team to make our investment promotion work to a new level.

Looking back on my work in the past year, I feel that although there are more difficulties than expected, there are more ways to solve them, and I can achieve these good results. This is mainly due to our strong leadership and the understanding and support of the group's subsidiaries. I am convinced that our scale will be bigger and bigger, the prospects will be infinitely better and the benefits will be better and better.

Leaders, I will take this debriefing as an important opportunity to make a good summary, carefully plan this year's work ideas according to the deployment and requirements of the Group, and strive to report better results to you in next year's debriefing report.

Personal Work Summary of Operation Supervisor (Daquan) Four years flies, another year. 20xx is my first year in the league. I am honored to have spent 20xx years with Aiwan Hongfeng Group. I am very happy. I am very happy with the company of all my colleagues this year. This year, I grew up.

20xx is an unforgettable year for me. During this year, I went from the president's office to the newly established development and operation department, from a general to a soldier to a small team of five people with my sister Chun Mei. This year, I experienced the change of my job, ups and downs, loss, happiness, retreat and tenacity in my work! These experiences, let me gain something, and let me see myself more clearly, the shortcomings in my work, the immature work style, and make up my mind silently. In 20xx, I will study hard, correct these shortcomings and grow into an excellent group employee.

In 20xx years, with the help of group leaders and colleagues, my work has made great progress in all aspects. Now I report as follows.

I. Main Work

(1) Plans of various departments. When I entered the development and operation department, my main staff, as the operation specialist, was responsible for collecting the weekly, monthly, quarterly and annual plans of various departments, comparing them vertically and horizontally, and tracking the implementation of the plans. As of 20xx65438+February 3 1, it is planned to collect 45 times a week, with 526 copies * * *; Monthly collection plan 1 1 time, *** 162 copies; Collect two semi-annual and annual plans and 28 semi-annual and annual plans.

(2) copywriting. On March 20th, 20xx, I came to the newly established development and operation department. Previously, I was responsible for sorting out some meeting minutes, updating the group memorabilia and news, publishing the information of the group's WeChat public platform, and collecting pension websites and pension information. After becoming a member of the development and operation department, I didn't abandon my previous job. On this basis, the Group Weibo will apply for "V", pay close attention to it at all times, collect information on national, provincial and municipal pension policies, and publish them in categories. In 20xx, 42 pieces of policy information were released throughout the year; News article 46; Memorabilia 30; Organize 24 websites related to old-age care; The WeChat public platform and Weibo of the group were handed over to Zhang Xiaoyun, the operation department, in August. In the first eight months, the Group's WeChat public platform published more than 480 messages, and Weibo published more than 600 messages. In 20xx, we organized and assisted in nearly 80 meetings and compiled 10 minutes of relevant meetings.

(3) other work. At the same time, I participated in the preparation of materials for Love Night Project, Metallurgical Hospital and Group OA, the collation of honorary materials of various units of the Group, the collation of crowdfunding related materials, and the collection and collation of rehabilitation hospital materials.

Second, harvest

Over the past year, I have been growing in my work, which is inseparable from the help of my superiors. When I first came into contact with informatization, I felt very simple. In my work, I found that there are many places that need to be seriously considered, such as how to collect more useful information, which is not only suitable for the nature of the group, but also brings new ideas to readers. Collecting policy information is the first thing to do at work. These seemingly simple little jobs taught me that in order to do better, I must consider everything. Based on this, the manager gave me a lot of work to do.

I still remember that the work of collecting weekly plans was initially scheduled to be submitted every Thursday afternoon, and a weekly summary meeting was held on Saturday. However, due to work reasons, many departments can't submit the plan on time, which leads to the delay in finishing the plan and comparing the plan vertically and horizontally. At that time, I had to work overtime until seven or eight every Friday. Once, I was very anxious at home, thinking about finishing my weekly plan early, getting off work on time, and asking all departments to submit their plans on time in advance, but in the end, one department delayed. Looking at the time getting late, my heart is very wronged, and my tears are gone. Why can't communication win others' understanding? Later, under the guidance of the leader, I slowly explored a more effective way of working, avoiding similar situations and improving work efficiency.

Whether in the president's office or in the development and operation department, we have more than one job. We have a lot of work and need to learn more. Often our department leaves at the latest. One day in June, we need to catch a very urgent PPT, revise it and do it again and again. By afternoon 1 1, we had been working continuously 15 hours, and we were exhausted. Sister knew Xiaoyun and I were far away and asked us to go back, but she left the group at 2 am and went to Beijing on business with manager Zhang at 7 am. There are many such things, and we are more and more United in this experience. If you don't grow up in such a team, you will drag your feet. So we have been studying, and we don't want to discredit this team, and we don't want everyone's efforts to be denied.

Three. 20xx work plan

It's 20xx years, how time flies. A good start needs the support of a plan. In 20xx, first of all, I will work harder in my own post to make the post of operation specialist more comfortable and brilliant. At the same time, we should improve our working ability and try to share our worries for the leaders! In addition, continuous learning, from office application knowledge to in-depth understanding of the pension industry. In the functional departments, I have the ability to write documents, but I lack my own level. The next step is to deepen.

In 20xx, the progress of the Group has become more and more solid. I will follow the footsteps of the group, keep growing, make due efforts for the group and my own tomorrow, and hand over a satisfactory answer sheet! In 20xx, please criticize and correct me, and help me grow hard! thank you

Personal Work Summary of Operation Supervisor (Complete Collection) 5 It has been more than three months since I came to the company. Through the care of leaders, the help of colleagues and my own efforts, I have basically integrated into the big family of the company. At the same time, we have a preliminary understanding of the company's corporate culture, organizational structure and workflow. I deeply understand my post and responsibility, and now I apply for a full-time job.

I have just arrived at the company's main work site to operate. I published the company's website, Guocheng Zhiyuan Conference Network, Beijing+Shaoshan1June 5438+0 10, Guilin Yangshuo 5-day tour 5438+0 10, in the form of soft articles, advertisements and pictures.

On the other hand, it shoulders the maintenance of the internal network and office equipment of the tourism ticketing department. Facing the problems and faults in daily network operation, we can basically judge and solve them quickly to ensure the normal operation of the equipment.

First of all, in terms of business, through more than one month's internship and two months' professional knowledge training, I have obtained basic business skills and basic training, and have a relatively complete understanding and basic grasp of XXX's general business; After three months of online operation, I applied my business knowledge and language ability to practical operation and service, constantly found and solved problems in practice, and tried my best to provide professional services to customers, which won the praise of customers and made the work a pleasant thing.

Secondly, in getting along with colleagues, in addition to respecting leaders and teachers and helping each other in business, we can also share the joys and sorrows of work and life with colleagues and get along well with them. Everyone is like a big family, infecting each other with their own happiness. With a sincere and enthusiastic heart, face daily difficulties and laughter with "comrades-in-arms"

Besides, at work, I can feel that I am growing up with the company, constantly updating the system and launching activities, and I can also witness every step of the company's growth. I don't think this kind of experience is available to everyone. Colleagues, in the face of constant pressure, I can always face it with a positive attitude and always treat customers patiently and sincerely, because I believe that customers, like us, will make both ends of the bridge full of sunshine as long as they take good communication as a bridge.

Finally, of course, I also realize that I still have some problems in my work, such as being unfamiliar with some business knowledge, not skilled and decisive in dealing with customers, and lacking experience and methods in serving customers. In the next work, I will constantly improve myself, overcome the pressures and challenges I face, and strive to provide the best service for every customer and contribute to the development of the company.

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