Summary of consumer rights protection activities

summary of consumer rights protection activities (selected 6 articles)

after an interesting activity, what did this activity inspire you? Let's learn to write an activity summary together. So what should be included in the activity summary? The following is a summary of consumer rights protection activities I have compiled, hoping to help everyone.

summary of consumer rights protection activities 1

in order to enhance the awareness of all teachers and students in the school to protect their own consumer rights and promote the in-depth development of consumer rights protection, on March 15th, our association organized a school-wide commemoration of "March 15th" International Consumer Rights Day, which was rich in content and interesting, and achieved good results.

The theme of this activity is "curbing mobile phone charges and cracking down on intangible fraud", which is divided into two processes:

First, we make a survey of the students who participated, and the questionnaire paper lists some common means of mobile phone fraud, so that they can choose which ones they have experienced, and then we make statistics on them;

second, participants can draw a question about the law on the protection of consumers' rights and interests, and if they get it right, they will get a beautiful small gift. The atmosphere of the whole activity has been very good, and the students are very active. First of all, a big reason is that we have made full preparations, and most members of the association have been very active. A few days before the activity, we have prepared a series of items such as posters, gifts, questions and answers. It is worth mentioning that, because we expected that many departments would hold activities on that day, in order to occupy favorable terrain, we moved the desks and chairs to the activity site before breakfast, which provided good conditions for the smooth holding of activities. In addition, we have spent a lot of time in the prize-winning quiz and exerted our imagination. Although these small gifts are not worth much, they are very popular with everyone, so there will naturally be many people participating.

in this activity, we also encountered some difficulties. In the activity, because many students took part in it, they all scrambled to answer questions and draw prizes, which was unexpected before, and we didn't assign every detail of the work to the officers, which led to confusion and disorder at that time. There is another question, which the students who participated in told us: "Why don't people who didn't get the right answer even have an encouragement prize?" This will lead some students who didn't get the right answer to be disappointed, which may weaken our publicity. These are some of our mistakes, and we will certainly learn from them in future activities.

The whole activity went smoothly and basically achieved the expected effect. This activity is a profound consumption education for teachers and students, and also an improvement of their own quality. In addition, through this "315" publicity campaign, teachers and students can have a deeper understanding of mobile phone fraud while playing games, improve their self-protection ability and awareness of consumer rights protection, and then let more people understand the significance of consumer rights protection and better safeguard their legitimate rights and interests. Summary of consumer rights protection activities 2

In order to protect the legitimate rights and interests of financial consumers, promote the healthy operation of financial markets and maintain financial stability, xx Branch of xx Bank has actively taken a number of measures to carry out in-depth protection of financial consumers' rights and interests and ensure the effectiveness of its work. The main work is summarized as follows:

1. Establish and improve the working mechanism of consumer rights protection.

in accordance with the relevant management regulations of the superior bank and the regulatory authorities, the Measures for the Administration of Consumer Rights Protection of xx Branch of China xx Bank was formulated, and it was made clear that the channel management department of the branch was the lead department for consumer rights protection of the whole bank, and a consumer rights protection office was set up, staffed with staff familiar with national laws, regulations and regulatory provisions, responsible for consumer rights protection and customer complaint management of the whole bank.

second, improve the transparency of financial product information.

establish a product information inquiry platform, announce all kinds of product inquiry channels, and truly disclose the characteristics of products and services, related risk points, charging standards and charging amounts; Explain relevant technical terms in detail and give special tips on major issues. Set up a wealth management sales area at the outlets, place risk warnings in prominent positions, and publicize consultation and complaint telephone numbers to facilitate consumers to understand product attributes and information and report violations.

third, strengthen customer information security protection.

specify the specifications and requirements for personal information collection in detail, and only collect necessary information when selling financial products, so as to effectively protect customer privacy. Except as otherwise provided by laws and regulations and the People's Bank of China, personal financial information shall not be provided to other institutions and individuals. Personal customer information provided is limited to the scope of cooperation, and information beyond the scope of cooperation is not provided to ensure that the information provided is minimized.

fourth, improve the customer complaint handling mechanism.

publicize the complaint methods and contact inquiry methods in prominent positions in all business premises, formulate and improve the Measures for the Administration of Customer Complaints, and designate the Channel Management Department (Consumer Rights Protection Office) as the lead department for complaint handling. Conduct "horizontal to edge and vertical to the end" assessment for branches, outlets and branch offices. Complaints transferred from the regulatory authorities shall be forwarded to relevant responsible departments and sub-branches in a timely manner, and those that cannot be solved in a short period of time shall be communicated with customers and the time limit for settlement shall be agreed. Classify and analyze customer complaints and report them to relevant departments in time to reduce the recurrence of similar problems.

5. Actively carry out financial knowledge publicity and education activities.

set up an independent public welfare financial knowledge publicity and education area in the business place, equipped with necessary and sufficient financial knowledge publicity materials, and provide necessary convenience for consumers to access them; Actively cooperate with and participate in various financial knowledge publicity and education activities initiated by the regulatory authorities, such as "315 Financial Consumer Rights Day", "Popularizing financial knowledge, keeping the money bag", "Popularizing financial knowledge for thousands of families", etc., to popularize financial knowledge for consumers, improve their understanding of modern finance, and help them establish a correct concept of financial consumption and awareness of safeguarding rights according to law. Summary of consumer rights protection activities 3

This time, for the purpose of enriching students' awareness of rights protection, on behalf of the law school, I participated in the 3.15 prize-winning and interesting question-and-answer activity of the whole school, which was held on 15th and ended successfully. We achieved the expected goal in this activity. Through a series of questions and answers, we witnessed the enthusiasm of the students and enhanced their awareness of rights protection. The achievement of all this is the hard preparation and cooperation of every member of the law school. Everyone paid a high degree of enthusiasm in this activity, faced all the problems with a positive attitude and did all the work well, thus making the activity a success. But nothing is perfect, and there are many problems in the process of activities. These are what we should pay special attention to in our future work.

This prize-winning and interesting question-and-answer activity is an activity for safeguarding rights, which is undertaken by the Employment and Entrepreneurship Department and participated by all the students. After this activity, we have some knowledge about our work and activities. First of all, in this activity, our deployment arrangements were in place, each member worked together, made a more accurate estimate of the possible situation, and the whole activity was carried out in an orderly manner, thus achieving the expected goal. Secondly, in the process of prize-winning question-and-answer activities, students are enthusiastic and actively participate in prize-winning question-and-answer, which makes the whole activity colorful. Thanks to the concerted efforts of the organization and the participants, the whole game was in good order and there were no bad accidents, which was the key to the normal and orderly activities. Although there was fraud in the activity, the activity returned to normal under the supervision of the person in charge, which made the whole activity come to a successful conclusion. Although the activity ended successfully and achieved the expected results, there are still many problems. First of all, the organization and publicity efforts are not enough, which is manifested in the fact that fewer students participate.

Secondly, the students who participated in the activity failed to understand the activity in advance, which led to the phenomenon that some students often answered wrong questions in the activity. Due to our insufficient preparation, the students who arrived later did not have the opportunity to participate in the activity, resulting in the surplus of prizes. Due to the neglect of some details in the organizational preparation, there are minor omissions in the connection of various parts, which did not affect the whole activity, but made the activity feel unsmooth. I know that our lack of experience has caused these omissions and mistakes, and we will continue to improve in this and future activities, learn from the useful experience of this activity and continue to play. Correct those links that have mistakes, and at the same time learn from the mistakes, and constantly correct them in future activities in order to expect excellent results and fruitful results in future activities. Although the activity has ended, the influence and enlightenment given to us are always inspiring us to move forward. The process of our activities is also the process of our continuous growth and maturity, and our mistakes now are to make fewer mistakes in the future. I firmly believe that in our activities, we will continue to grow and enhance our organizational and other capabilities. So as to grow into an excellent organizer. Summary of consumer rights protection activities in 4

2XX years, under the great attention of the company leaders, our company's consumer rights protection work was deployed according to the arrangement at the beginning of the year, and combined with the Food Safety Law of the People's Republic of China, which was implemented on June 1, 2XX, we tried our best to rectify and standardize the production process and supervision process, and tried our best to safeguard the legitimate rights and interests of consumers. And cooperate with the relevant departments to make efforts to produce qualified goods for consumers.

first, formulate a series of principles and policies to guide the quality supervision of commodities.

this year, according to the company's production and management processes, our company has formulated a series of principles, policies and systems to strengthen and guide the quality supervision of commodities, such as the system of quality control and quality acceptance of finished wine in Zhengxing Liquor Industry, the processing flow of unqualified products in packaging, and the processing flow of unqualified products in production site, etc., so as to grasp the company's quality supervision from the source, guide and handle the problems found in production and supervision with processes, and safeguard the rights and interests of consumers.

second, strengthen the employee management system and clarify rewards and punishments.

formulate the company's relevant management system, conduct relevant training for the company's employees, clarify the principle of rewards and punishments, and conduct regular assessment according to relevant requirements. In particular, the production department (biotechnology department) and supervision department (quality control department), which are closely related to consumers, have strengthened the training and management of employees, and achieved "the system is on the wall and the quality is on the heart".

at the same time, according to the food safety law of the people's Republic of China, our company regularly organizes the training of all employees' basic food knowledge and related knowledge, and conducts the training of new employees' post-related knowledge.

third, cooperate with relevant departments to strengthen the supervision of commodity quality.

in order to ensure the quality of products operated by our company, according to the requirements of ISO 91: 2xx international quality system and other regulatory documents, the enterprise varieties are strictly audited and the files of enterprise product varieties are established. At the same time, the qualification of suppliers is effectively managed, and the statistics and collection of licenses of customers who have business dealings are completed in time, which ensures the legality of products purchased by the company.

at the same time, our company cooperates with the supervision and spot check work of the higher authorities to conduct self-examination and self-correction on the company's products to make them meet the management requirements. Conduct regular sampling inspection of semi-finished products and finished products, and resolutely put an end to unqualified products flowing out of the production line. Summary of consumer rights protection activities 5

In the first half of the year, under the correct leadership of the Party Group of the County Bureau, under the business guidance of the Consumer Protection Department of the Municipal Bureau and the 12315 Command Center, in strict accordance with the requirements of annual performance appraisal, we focused on key points, strengthened responsibilities, further strengthened food safety supervision in the circulation field, actively explored the establishment of a long-term mechanism for food safety supervision, and cracked down on all kinds of illegal behaviors according to law, creating a safe and secure consumption environment for the people. The consumer protection work of our bureau from January to June is summarized as follows:

1. Strengthen leadership and clarify responsibilities

In order to further strengthen food safety supervision in the circulation field, our bureau has set up a leading group for food safety supervision, with the director as the team leader, the deputy director as the deputy team leader and the heads of all stock rooms as members. At the same time, the responsibilities of managers and management objects are clarified, which enhances the sense of responsibility and provides institutional guarantee for the implementation of food safety supervision.

II. Seriously carry out all work

1. Orderly issuance of food circulation licenses

This year, the issuance of food circulation licenses in our bureau continued in an orderly manner. In view of the fact that the previous Hygiene Permit expires one after another and it is necessary to apply for the Food Circulation Permit, we require all industrial and commercial offices to inform the operators in time so that the operators can actively apply for the Food Circulation Permit. In the first half of this year, * * * issued XXX households with Food Circulation Licenses, and up to now, * * * has handled XXX households with food circulation licenses.

2. Special inspections are indispensable

In the first half of the year, we focused on food necessary for people's daily life and seasonal and holiday foods, and focused on busy traffic areas, schools, urban-rural fringe areas and rural markets. Pay special attention to the quality supervision of food such as grain, edible oil, condiments, meat, aquatic products, vegetables, eggs, dairy products, dried fruits, non-staple food, children's food, health food, alcohol and elderly food, and safeguard the food market and holiday consumption safety. Actions such as special rectification of food market during New Year's Day and Spring Festival, crackdown on infringement of intellectual property rights, rectification of manufacturing and selling fake and shoddy goods, inventory of problem dairy products market, centralized rectification of food safety during May Day, special rectification of food market around schools, special inspection of food additive market and edible oil market have been carried out successively. * * * Law enforcement officers were dispatched for XXX person-times, and the business entities were inspected for XXX households. XX cases of illegal commodities were investigated and dealt with, with a case value of XX million yuan. Since the case was closed, a fine of XX million yuan was put into storage.

3. Food quality supervision is persistent

This year, according to the requirements of the higher authorities, the Work Plan for Sampling Inspection and Rapid Detection of Food in Circulation in 2XX was formulated, which is aimed at dairy products, wine, yellow wine, baby food, canned food, candy, baked food, bean products, snack food, dry goods, biscuits, preserved fruits, grain products, bottled drinking water and other daily necessities closely related to the people.

4. Give full play to the role of the "12315" complaint reporting network

To give full play to the role of "one meeting and two stations" and make it truly the forefront of solving consumer disputes and providing rights protection services. First, continue to carry out the "five advances" in depth and constantly improve and perfect the consumer rights protection network. Second, give full play to the role of the "12315" command center and complaint centers at all levels to effectively safeguard the legitimate rights and interests of consumers. Adhere to the duty system on holidays, establish a diary system for complaints and reports, and promptly and quickly divert all kinds of cases. In the past six months, the "12315" command center * * * has received complaints and reported XX cases, and has handled XX cases, saving economic losses of XX million yuan for consumers. In view of the problems found in the process of complaint reporting, such as great harm and concentrated response, consumer warnings were issued twice in time. The third is to increase the propaganda of "12315". In order to improve the social credibility of "12315", we cooperated with consumer committees at all levels to vigorously carry out the theme publicity activities in March 15, handle consumer complaints in a timely manner, and publish the work of consumer rights protection.