How to deal with the phenomenon of people jumping the queue when serving at the window?

how to deal with the phenomenon that people cut in line when working at the service window? What standards should window service units meet?

what should citizens do?

1

window service unit: the public service advertisement of "stressing civilization and building a new style" is widely published and displayed, including the propaganda of socialist core values, honesty, the spirit of the rule of law, traditional virtues, the spirit of Lei Feng, civilized manners, deepening the creation of civilized cities, etc., so as to achieve exquisite and beautiful pictures.

① The number of public service advertisements shall be no less than 3, and they shall be displayed in a prominent position at the entrance of the service hall, so that they can be seen as soon as they enter the door, with unified planning and design, and the content meets the requirements;

② The forms are mainly fixed publicity positions such as publicity windows and wall display boards (temporary settings such as Yi Labao, simple movable display boards and simple posters do not meet the requirements), and electronic scrolling screen play can be used as a supplement;

③ The advertising picture is exquisite and beautiful, which blends in with the surrounding environment and conforms to the public's acceptance mode, and there is no defilement, shabby and fading phenomenon.

2

window service unit: it has barrier-free facilities such as toilet, maternal and child room, wheelchair access, handrails, curb ramps, etc., and the management and use are in good condition.

① wheelchair access, handrails or kerb ramps and other barrier-free facilities should be provided inside and outside the service place, which are well managed and used;

② The government affairs hall must have a maternal and child room and an independent barrier-free bathroom;

③ All public toilets of window service units shall have at least one barrier-free toilet seat, and there shall be toilets or squatting toilets with handrails on both sides which are convenient for the disabled, the elderly, the injured or pregnant women and children.

3

window service unit: display industry norms in a prominent position, and provide information such as procedures or instructions.

① the industry norms must be displayed in a prominent position at the entrance of the service hall, and displayed together with public service advertisements, so that they can be seen in the door and fixed positions;

(2) information such as work flow or instructions should be put in the work window or filled in in the fixed position such as the workbench or the wall of the work hall, so as to facilitate the staff to check.

4

Window service units: entry-exit registration hall, exit port: civilized tourism publicity materials are posted and placed in prominent positions.

Post and place tourism publicity materials in civilized situations at all entrances and exits of the service hall and service windows.

5

window service unit: there is a clear no-smoking sign, and there is no smoking in the non-smoking area or cigarette butts are found.

there are obvious no-smoking signs at the entrances of the service hall, there is no smoking in the non-smoking area in the hall, and there are no cigarette butts on the ground and in the trash can.

The window belongs to public places, and smoking is prohibited;

6

Window service unit: it has a volunteer service site and can provide services normally.

① set up a volunteer service station (equipped with articles) with corresponding volunteer service station logo (eye-catching logo) and display the service content;

② There are corresponding volunteers who are guided by public civilization, and volunteers should wear obvious signs, and play their due roles in guiding, answering inquiries, civilized propaganda, civilized persuasion, facilitating the people and caring for the disabled.

7

Window service unit: publish complaint telephone numbers, set up suggestion boxes and suggestion books, and have an efficient complaint handling mechanism (refer to complaint handling records).