Only when there is "mutual trust" between doctors and patients can there be "mutual gratitude"

“Go all out to save patients and serve the families wholeheartedly.” A special banner hangs quietly in the emergency room of Hangzhou Red Cross Hospital, seeming to convey a kind of strength and belief all the time. . This is a kind of gratitude expressed by patients to medical staff. However, what many people did not expect is that on August 19, when Chinese Doctors’ Day is approaching, reporters walked into Hangzhou Red Cross Hospital and listened to what the doctors wanted to say to patients and their families. words from the heart. Unexpectedly, what they said the most was the word "thank you". (Qianjiang Evening News, August 17)

Patients received treatment from doctors because of their own diseases, or received careful care from medical staff during hospitalization. This is a very common way to express gratitude to medical staff. However, on the occasion of Chinese Doctors' Day on August 19, the media interviewed some medical staff and got a piece of news that would surprise many people: medical staff also need to express their gratitude to patients and their families for their trust. , understanding and cooperation, and even thank them for "picking on" the work of medical staff.

We have reason to believe that the gratitude of medical staff to patients and their families comes from the heart and is not a pretentious gesture. Because saving lives and treating illnesses is never a unilateral action by medical staff, but requires the understanding, support and cooperation of patients and their families. In many cases, this kind of understanding, support and cooperation from patients and their families is not so easy to achieve. It can even lead to misunderstandings and conflicts due to lack of understanding of medical knowledge and medical common sense. In the end, it is what we least want. What we see is mutual distrust and mutual suspicion.

Patients thank doctors and nurses, and doctors and nurses thank patients. This kind of "mutual gratitude" between doctors and patients is of course what we want to see, and it is also a strong proof of the harmonious doctor-patient relationship. But we must also see that the premise of "mutual gratitude" between doctors and patients is "mutual trust." There is mutual trust between doctors and patients first, and then there is mutual gratitude later. As far as the current domestic doctor-patient relationship is concerned, it is obviously more important to build a doctor-patient relationship based on mutual trust and mutual understanding, so that we can work together to defeat various diseases. This not only reflects the bounden duty of medical staff, but also Help patients overcome the disease, regain health, and avoid regrets for their families.

"Mutual trust" between doctors and patients is a prerequisite for achieving "mutual gratitude". So, how can we achieve "mutual trust" between doctors and patients? From the perspective of medical staff, of course, we must adhere to medical ethics and professional ethics, focus on the interests of patients, and help patients overcome diseases and restore health. During the specific diagnosis and treatment process, be able to treat patients patiently. When encountering misunderstandings by patients and family members, be able to actively promote and popularize medical knowledge, actively reduce the information asymmetry between doctors and patients, in order to win the favor of patients. understanding and support. As long as the medical staff do their part well, the vast majority of patients will be able to feel it and respond positively.

From the perspective of patients and their families, we need to be less suspicious of medical staff and hospitals, have more trust, reduce misunderstandings, and enhance understanding. Even if you do encounter a medical accident, you must adopt an objective and rational attitude, insist on resolving it within the scope of the law, and refuse to use "medical trouble" as a means to solve the problem. On this basis, more support and cooperation for the treatment plans and medical methods adopted by medical staff will best serve the interests of patients and their families, and also comply with the principle of harmonious medical-nursing relationships. (Garden wide)